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This is an extremely gentle, color safe shampoo that definitely preserves the color of your hair and keeps it soft. The only reason I didn't give it 5 stars is I find it a little hard to lather up and end up using quite a lot of it. But it works very nicely.
It seems that I have to use a little more of this shampoo or do a second lathering for my hair to feel "clean." I do have a little more hair, it being just past my shoulders. It has made my hair look somewhat less "fried." Rinses out very quickly.
I LOVE The smell of this shampoo. And I love that it is "color safe". What I don't love about it - is that it DOES NOT lather. And for me, my shampoo needs to lather, so I can feel it through my hair and know that I am actually washing my hair and getting it clean. But since I love the smell so much, I usually combine it with another shampoo that lathers, but is fragrance free.
I find when I use this shampoo......my color doesn't fade out as fast as it would in the past. I've tried one other known product but my color would seem to fade out with each wash. With your color safe shampoo my color last.
I tried washing my hair twice with this shampoo. Let's just say the first time my hair did not feel clean, so the second time I washed my hair twice. That was this morning and it still feels 'not clean'. And yes I rinsed everything very well. It's good to use after coloring, but I'd leave it at that.
Rowena - We're truly sorry that our Classic Shampoo did not provide the cleanliness you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan B.
September 27, 2017
Turns my hair into a rats nest
POSTED BY:
Susan B.
September 27, 2017
I have curly, long hair. I've used Diva Curl products for a number of years and tried Heart Lock It when I started using eSalon for my coloring. I have to be really careful shampooing with this product to make sure I don't get it into the middle/ends of my hair and to make sure I don't 'rub' my hair around too much. I have to ensure I only rub it right on my scalp - otherwise it turns my hair into a rats nest! It takes a lot of conditioner in the shower to detangle it. I don't have this problem with other shampoos.
Susan- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
April M.
November 8, 2016
Not as good as my current color-care shampoo
POSTED BY:
April M.
November 8, 2016
I prefer the shampoo that I currently use (Redken) in terms of lather and feel of my hair.
April - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Cathy - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Patricia C.
June 5, 2016
Shampoo
POSTED BY:
Patricia C.
June 5, 2016
I was looking forward to trying this shampoo, but it leaves my hair dull and does not suds.
Patricia - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have refunded you in the amount of your purchases. Again, we are sorry that you were unhappy with this product.
POSTED BY:
Theresa D.
April 23, 2021
Shampoo
POSTED BY:
Theresa D.
April 23, 2021
It’s an okay product, seems different than the little packets that come with the dye delivery.
Theresa - We're truly sorry that our Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laurie P.
October 16, 2020
Great
POSTED BY:
Laurie P.
October 16, 2020
I like this one due to it now making my hair oily like the caviar one. I just loved the smell of the caviar product better.
I have thin, limp hair. Everything weighs my hair down or makes it unmanageable. This shampoo is the truth! What was I thinking about not ordering the conditioner too?! Ordering it STAT!
When I first used this I thought it was not washing my hair because it doesn’t suds up. Because it is sulfate free to save your hair color is why I was told this happens. I hate how color washes away so quickly. So I love that concept.
The shampoo fragrance is very nice and not too heavy. It's hard for me to get the first shampooing worked into a lather. I end up using four pumps the first time and two pumps the second time and my hair is only shoulder-length.
Good for everyday use. Doesn't dry out my hair and like the smell. Don't like the pump dispenser I'd rather have the pop top and you turn upside down and squeeze it.
I love the smell of this shampoo. My hair is super long, though, so I need to pump it like 37 times to get enough shampoo. I wish the pump released more product so I didn't have to pump so many times. It does lather really well, but it's always hard for me to get the underside of my hair clean. I usually lather up my roots at the front of my hair and then go back for another squirt at the back and underneath to get a good clean. I don't wash my ends.
If you're going to use quality hair colour you need to ensure that you don't cause unnecessary fading by washing your hair with below par shampoo. This locks in colour and keeps it fresh and vibrant for longer. Great product, though a little pricey.
I LIKE THE SHAMPOO AND THE FACT THAT YOU ONLY NEED VERY LITTLE FOR THE LENGTH OF MY HAIR WHICH IS ABOUT TO THE MIDDLE OF MY HAIR. BUT I WILL USE IT ONLY A FEW TIMES A WEEK, AS I JUST RECENTLY FOUND A SHAMPOO PRODUCT THAT DOES WONDERS FOR MY THINNING HAIR.
I am not a shampoo snob. That being said, I've tried a lot of shampoos. Most leave me feeling kinda, "What's the big deal?". I have to say this is one of my better shampoo experiences. Shampoo is low foam. Definitely does not strip color.
I haven’t even used it yet, but I assume will be the same as the sachets that come with the dye, in which case the product will be fine.
Not happy the shampoo doesn’t have a pump tho? The other shampoos and the conditioners I have bought all came with the pump, so much easier to use!
Billie Mae - We're happy to confirm the full sized bottles of our Heart Lock It shampoo is the same formulation that is in the packettes that come with your colour kit! At eSalon, we are always striving to create the best products possible, and due to feedback from our clients, we decided to update the bottles for our shampoos and conditioners. We hope to continue helping you find hair perfection!
Joy - We’re sorry that you were unsatisfied with our Color Safe Shampoo and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Meredith O.
December 27, 2016
Took more shampoo than other brands
POSTED BY:
Meredith O.
December 27, 2016
I'm used to using just a nickle sized amount to wash my scalp. This took more than twice the amount before I felt like I was covering the whole surface of my head. I'll be going to a lower priced product that allows me to use less.
Meredith - We're truly sorry that our Heart Lock It Shampoo did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Jennifer S.
June 20, 2016
Color treated shampoo
POSTED BY:
Jennifer S.
June 20, 2016
I haven't noticed a big improvement in my hair color staying while using this shampoo. It also takes much more shampoo to wash my hair than some others so I will pass on purchasing more
Jennifer - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Susan- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo and it made your hair feel rough. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
Tonia - We're so happy to hear that you're enjoying the Classic Color Care Shampoo; however, I do apologize that the packaging has not met your expectations! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Irene L.
October 20, 2021
Packaging of all products should have the same look
POSTED BY:
Irene L.
October 20, 2021
The shampoo bottle packaging did not feel as luxurious as the coloring product packaging. They actually seemed like opposites. They should complement one another when they sit next to one another in my shower's "shampoo niche", instead they look like strangers.
Irene - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Catherine C.
April 1, 2021
Hair not holding the color???
POSTED BY:
Catherine C.
April 1, 2021
Jennifer,
For some reason, my hair is not holding the color and keeps getting lighter and lighter. Got any thoughts?
See my newly added photo from 5 years ago? My hair is dark. Not anymore??? Possibly you should take out some of the red color and add more brown and mahogany?
Catherine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Your colorist has received your comment and will be working on your custom color.
POSTED BY:
Misty F.
March 3, 2021
Good
POSTED BY:
Misty F.
March 3, 2021
This is a good shampoo but what I had really wanted was the color shampoo that helps brighten you ends. It has reds, brown or other tint in it.
I try other shampoos from time to time, but keep on coming back to this one. My only complaint is I would like bigger bottles, and I don't need the conditioner.
The original and the best shampoo, over the years I've tried various shampoos in the eSalon range and I have to say the original is the best. I will be sticking to this from now on it does what it says, plus it makes my hair feel nice and soft . My only complaint is that I dislike the packaging labels. I've disliked them since the re branding aside from asthetics, the font, color and layout make the packaging nearly impossible to read, even when magnified.
31 of 33 people found this review helpful. Did you?
The shampoo was fine, but my hair is curly and I have shampoo that I have used for the last 4 years that is just for gals with curly hair. I do not want to change shampoo.
Only thing bad is the new packaging. The bottle is very stiff and really wish you would enclose a pump so you don't dispense too much and have to try and put the extra back in the bottle.
Way smaller than what the bottle looks like on website. However, this is my fault for not looking at the fluid ounces. Smells great and makes hair feel great and so shiny!
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