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This conditioner is a nice surprise. I normally need a lot of conditioner because my hair is so fine. I can use half of what I normally use and it combs out great. However, in the winter my hair has a lot of static by the end of the day.
Melissa - Thank you for your feedback. We apologize that you felt the bottle size was too small; we unfortunately only have one bottle size for our products as of now. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debrah R.
March 13, 2016
It's a Good Conditioner.
POSTED BY:
Debrah R.
March 13, 2016
I only recently received this conditioner, so I can only go by the small packets included in the kits. It didn't harm my hair, but it also didn't do anything particularly special. I only bought it because I like to use products within a line. I won't be able to tell until it's I've been using it for a while if it's better than my regular shampoo which is also color-safe.
My hair is quite damaged and this works very well but I wish they had sample sizes available for the other conditioners so I could discover the absolute best for my hair.
Joyce - While we're glad that you're enjoying our Love Unconditionally overall, we're sorry that you were unhappy with the scent. We're constantly looking to improve our service and products based on what clients, like you, share with us.
POSTED BY:
Cat G
June 28, 2021
Not loving it
POSTED BY:
Cat G
June 28, 2021
This didn't work out well for me. Might for others, I'm not knocking it as a whole product, just definitely made my hair feel dry and un-conditioned.
Catherine - We’re truly sorry that our Classic Color Care Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Geraldine Marie C.
February 8, 2021
Not effective to prevent early reappearance of grey hair
POSTED BY:
Geraldine Marie C.
February 8, 2021
I had to use alot because it doesn't foam up at all and I needed to get the shampoo on my 14 inches of hair, not just at the roots. I bought it hoping daily use would prevent grey hair from reappearing too soon. Unfortunately, grey hair began to reappear after about 10 days.
Geraldine - We're truly sorry that our Classic Color Care Conditioner did meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Theresa- We’re truly sorry that our Love Unconditionally did not perform as expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
Freida- We're truly sorry that our Classic Color Care Conditioner did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Zoe D.
December 9, 2020
Too thick to get out of the bottle
POSTED BY:
Zoe D.
December 9, 2020
Conditioner itself is quite good but the dispensing doesn't work.
Zoe- We're truly sorry that our Classic Color Care Conditioner bottle did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Marsha - We’re truly sorry that our Love Unconditionally did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laura D.
November 25, 2020
Difficult Bottle
POSTED BY:
Laura D.
November 25, 2020
I have the hardest time getting the conditioner out of this bottle. It's doesn't want to pour and it isn't squeezable either.
The plastic seems too stiff. The conditioner is nice but please change its packing. Bring back the pump and I'll be a happy camper again.
Laura - We’re truly sorry that our Classic Color Care Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Devayani M.
August 13, 2020
Spout
POSTED BY:
Devayani M.
August 13, 2020
The product is too thick that it doesn’t come out of the spout. I was struggling in shower with wet hands. It was a frustrating experience.
Devayani- We're truly sorry that our Classic Color Care Conditioner did not have the consistency that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Penny P.
July 7, 2020
Not for me, sorry.
POSTED BY:
Penny P.
July 7, 2020
I have naturally curly hair, and just didn't feel like it conditioned my hair well enough to keep it from being frizzy
Penny P. - Thank you for reaching out to us here at eSalon! We are truly sorry to hear that you were not satisfied with the experience you had with the Love Unconditionally. We have reached out to you via email. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Sharon C.
July 6, 2020
Conditioner
POSTED BY:
Sharon C.
July 6, 2020
Ordered since joined conditioner that came with colour dye. Always gives great conditioning after colouring. Would've been 5 stars. Site only letting 1 start reflect *****
Sharon - We're so happy to hear that you're enjoying the Classic Color Care Conditioner! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
martha W.
July 5, 2020
poor
POSTED BY:
martha W.
July 5, 2020
It didn't work well for thick curly hair and wasn't nearly as good as the conditioner that comes with the color.
It was very difficult to get out of the container.
Pls send me refund or a replacement of something better.
Martha- We're truly sorry that our Classic Color Care Conditioner did not provide the condition that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Elizabeth Y.
May 6, 2020
Too Thick
POSTED BY:
Elizabeth Y.
May 6, 2020
It keeps my hair tangle free, but it just seems so thick. I can't even squeeze it out using the end of the tube. I have to take the whole top off to get some to squirt/plunck out. Then some ends up on the ground. Then I worry about how something so thick could be good for my hair, maybe weighing it down some.
Elizabeth- We're truly sorry that our Classic Color Care Conditioner had a thicker consistency than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kris M.
January 12, 2020
Doesn't work well
POSTED BY:
Kris M.
January 12, 2020
For the price I'd never buy this again. Made my hair impossible to comb/brush, dry feeling and looking.
Kris - We're truly sorry that our Classic Color Care Conditioner did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Molly H.
December 4, 2019
Use the leave in
POSTED BY:
Molly H.
December 4, 2019
The “Leave in” is special - this is just regular conditioner.
Molly - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Billie S.
November 21, 2019
Conditioner Bottle - is Too difficult to squeeze - Needs to come with a pump
POSTED BY:
Billie S.
November 21, 2019
Love the product! But not the bottle the bottle is so strong it’s difficult to squeeze the product out fortunately I was able to take a pump from another product and use which made it easier to dispense. My suggestion is include a pump device to go on the bottle rather than making us try to squeeze the product out.
Billie - We're truly sorry that our Classic Color Care Conditioner bottle was harder to use than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa G.
September 2, 2019
Works well
POSTED BY:
Lisa G.
September 2, 2019
Great conditioner but disappointed in the size for the price. Will not buy again at this price.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pricing our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Karen Z.
August 30, 2019
Has cones
POSTED BY:
Karen Z.
August 30, 2019
If you're doing the curly girl, no-poo or low-poo method, skip this conditioner. It uses one of the cheapest, stickiest, build-upiest silicone around.
Karen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Mandy T.
June 13, 2019
I don’t like the scent
POSTED BY:
Mandy T.
June 13, 2019
When I wash my hair I want it to smell great for a few days. This Moisture shampoo & conditioner has a very faint scent that I don’t care for & your hair doesn’t smell clean afterwards
Mandy - We're truly sorry that our Love Unconditionally did not provide the scent you expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Lynn H.
June 11, 2019
Needs fragrance
POSTED BY:
Lynn H.
June 11, 2019
Too plain and does not pour out very well.
It needs fragrance. A fresh scent.
Lynn - Thank you for your feedback and for bringing the issue you’re having with the dispensing pump to our attention. We apologize for the disappointing experience you had with our Love Unconditionally conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa W.
May 24, 2019
Didn't leave my hair very soft
POSTED BY:
Teresa W.
May 24, 2019
It wasn't the worst I've used but it definitely wasn't good. Didn't leave my hair soft or manageable. Just overall didn't like it.
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Mary M.
May 24, 2019
Product great
POSTED BY:
Mary M.
May 24, 2019
It takes very little product to make my hair easy to comb out! My complaint is I cannot get product out of the bottle. I have to leave bottle upside down (not easy in my shower) to be able to get a pea size amount out with the lid off. I think the product is even too thick for a pump. I will use the packet that comes with my color because I love the product!
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ANGELA F.
May 19, 2019
Leaking product!!!
POSTED BY:
ANGELA F.
May 19, 2019
The bottle I received did NOT have the same type of top as the displayed bottle here, (plunger type). It was just a press down at ONE END to open the lid. Unfortunately after using the product I can report that the contents do LEAK OUT after pressing the lid shut? Causing wastage, the contents leak and run down the outside of the container, causing a messy sticky surface.
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Anne - We're truly sorry that our Classic Color Care Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jeanie- Thank you for your feedback. We're always looking to improve our service and products, and we value our client input. Please feel free to reach out to [email protected] if you need any assistance, tips, tricks, or recommendations. We are always happy to help!
POSTED BY:
Shay M.
April 24, 2019
I've used the LOVE line for awhile.
POSTED BY:
Shay M.
April 24, 2019
I've used the LOVE line for awhile and have now been getting this item in my order. If this has replaced the LOVE line then it seems to have changed and not for the better. My hair isn't nearly as soft and the tangles don't come out as easily. I'm also not a fan of the new packaging (prefer the pump and or thumb push cap).
Shay - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Conditioner. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Alison R.
April 19, 2019
Works but leaves heavinesson hair
POSTED BY:
Alison R.
April 19, 2019
This goes on easily and is not difficult to rinse off afterwards. Not much of a fragrance though and my hair feels heavy and a bit claggy afterwards.
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Susan J A.
April 13, 2019
HATE this new packing! Looks cheap and generic
POSTED BY:
Susan J A.
April 13, 2019
LOVED the old pump bottles. This conditioner is a nightmare to
get out of the bottle! Also, bottles look so similar I was always looking to make sure I grabbed the correct one. Got tired of
fighting with these bottles I tossed and went back to my old brand.
Absolute last purchase!
cheap and
Susan- Thank you for your feedback. We are so sorry to hear that our new packaging does not suit your needs! We're always looking to improve our service and products, and we truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Donna D.
April 10, 2019
Conditioner OK, Packaging not OK
POSTED BY:
Donna D.
April 10, 2019
Conditioner seems the same as before, but I really don't care for the new packaging. It looks cheap to me, and too much like the shampoo.
Donna - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa U.
April 9, 2019
Great product but....
POSTED BY:
Lisa U.
April 9, 2019
I love the conditioner inside this bottle, but..... I can't get it OUT of the bottle! The bottle is so stiff it's difficult to squeeze, and the product so thick it won't pour out. I had a fight with it in the shower this morning. I'll attempt to get it all out and into another bottle but the new packaging needs help for sure!
Lisa- Thank you for your feedback. We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Chelsea P.
March 29, 2019
Good... But....
POSTED BY:
Chelsea P.
March 29, 2019
I love the conditioner but feel it's a little pricey. Sry but it's true.
Chelsea- Thank you for your feedback! We are so happy to hear that you enjoy our Love Unconditionally Conditioner. We appreciate your feedback and input, and we hope to continue helping your find hair perfection!
POSTED BY:
Kelly A.
March 7, 2019
Under impressed
POSTED BY:
Kelly A.
March 7, 2019
This honestly does not feel like a luxurious conditioner. It felt like an inexpensive conditioner that I could buy at the drugstore on sale.
Kelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Shirley - We're truly sorry that our Classic Color Care Conditioner was too heavy for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jessica A.
February 28, 2019
It's ok.
POSTED BY:
Jessica A.
February 28, 2019
This conditioner is fine but I wish it left my hair more silky and smooth as it claimed.
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Roberta B.
February 27, 2019
Love color care conditioner
POSTED BY:
Roberta B.
February 27, 2019
Smells good however it does not give me the moisturizer needed my hair tends to frizz
Roberta - We're truly sorry that our Love Unconditionally did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
stacey A.
February 26, 2019
Dont expect the bottle shown in this pic
POSTED BY:
stacey A.
February 26, 2019
Not the size bottle shown in the picture with the pump. And wasnt at all impressed with this product and it smells horrible. I expected alot more from this product. my hair didnt feel really soft or clean.
Stacey - We're truly sorry that our Love Unconditionally did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ana C.
February 23, 2019
Stay away
POSTED BY:
Ana C.
February 23, 2019
I so wanted to like the conditioner and the shampoo, but unfortunately they weren’t compatible with my hair. I have used just a small amount of them and was unable to rinse them out, even after 3 times or washing/rinsing. Not sure if it was just mine a bad batch or whether all of them are the same. So not worth the hype nor spending the money.
Ana - We're truly sorry that our classic conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kathleen - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Cyndi M.
February 14, 2019
Poor
POSTED BY:
Cyndi M.
February 14, 2019
Worst quality I ever had in a shampoo and conditioner, will never buy again
Cyndi - We're truly sorry that our Love Unconditionally did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jodie W.
February 11, 2019
Conditioner
POSTED BY:
Jodie W.
February 11, 2019
Not happy with it.
I love the shampoo and conditioner that is in the highlight kit!
I was hoping it was similar..
Jodie - We're truly sorry that our Classic Color Care Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Luci
February 9, 2019
Great Conditioner
POSTED BY:
Luci
February 9, 2019
Conditioner does what it is supposed to do, but disappointed because thought this was the same as the "Classic Conditioner" packets sent with hair color kits. Disappointed to find out it is not. Will use and finish but not buy again.
Luci- Thank you for your feedback. We'd like to confirm our packette size and bottle sized Classic Conditioner are the same formulation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lauri P.
January 29, 2019
Stinks :( Thats as far as I got
POSTED BY:
Lauri P.
January 29, 2019
Not sure if this conditioner works because as soon as I put it in my hair I washed it out because it stinks kind of like an old pharmacy... dusty smell... ewww... immediately washed my hair again and used my regular conditioner.
Lauri - We're truly sorry that our Color Care Conditioner did not provide the scent you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melissa M.
January 28, 2019
Conditioner
POSTED BY:
Melissa M.
January 28, 2019
Doesn't work so well with my hair. After use my hair tangles even more.
Melissa - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne S.
January 27, 2019
Dissatisfied
POSTED BY:
Jeanne S.
January 27, 2019
No better then what I could purchased at the bargain bin at the $ store!
Jeanne - We're truly sorry that our Love Unconditionally Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa P.
January 16, 2019
Classic conditioner
POSTED BY:
Teresa P.
January 16, 2019
Not good as well for my hair. Same thing that happened with the shampoo, my hair breaking off and coming out in globs at the salon. I throw this out when I get my color packet. Wish they would put in the moisture conditioner and shampoo I use
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Ann W.
January 9, 2019
Conditioner
POSTED BY:
Ann W.
January 9, 2019
It's nice but I don't think it is much different than other conditioners!
Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Ruth N.
December 15, 2018
Did not care for this conditioner
POSTED BY:
Ruth N.
December 15, 2018
The conditioner did not seem as silky and rich as others I have used. Also, needed to apply more than usual to get the same feeling as other conditioners, like the classic conditioner.
Ruth - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Marinella D.
December 6, 2018
Not that impressed
POSTED BY:
Marinella D.
December 6, 2018
This formula doesn’t seem as condensed
Or as effective as the one you get with your color kit. The color kit one leaves my hair super soft and no frizz. This one didn’t do that at all. It is shiny and smells wonderful but not super impressed.
Marinella - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We can confirm the formulation of our Classic conditioner is the same in our packettes and bottle size alike. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Rebecca M.
November 27, 2018
NOT the same as prior formulation
POSTED BY:
Rebecca M.
November 27, 2018
The Love Unconditionally conditioner was WONDERFUL. Although you say this formula was previously the Love Unconditionally conditioner, I had my doubts as soon as I started using it. It feels different, smells different, and, most importantly of all, it works much less well!!
I found a hidden container of the Love Unconditionally conditioner in my cabinet and used it today. It was absolutely clear that it wasn't the same formula. It was the conditioner that I missed!!! This was confirmed when I compared the ingredients, which are NOT the same between the two versions of the conditioner.
Explain to your customers why: (1) you changed the formula; (2) you persist in deceiving your customers by suggesting that this conditioner was "previously" "Love Unconditionally." It just isn't so!
Rebecca M. - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Connie L.
October 31, 2018
Did not like
POSTED BY:
Connie L.
October 31, 2018
I bought this hoping it would help my hair but it weighed it down. It made my hair oily. Will not buy this again. I also thought it smelled like hair dye
Connie - We're truly sorry that our Classic Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debbie C.
October 23, 2018
Conditioner
POSTED BY:
Debbie C.
October 23, 2018
It's ok...I didn't see any difference than the conditioner I use
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
BERNADETTE B.
October 16, 2018
disappointed
POSTED BY:
BERNADETTE B.
October 16, 2018
I thought the conditioner was going to be exactly like the small, one use that comes in my color kit. the large size didn't have any fragrance and it did not coat my hair the way the single use did.
Bernadette - We're truly sorry that our Classic Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debbie L.
August 16, 2018
Again, nothing special
POSTED BY:
Debbie L.
August 16, 2018
Conditioned my hair, didn’t seem to prolong color.
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
LISA G.
July 6, 2018
Hair back to normal with 3 weeks of tresemme or OBX
POSTED BY:
LISA G.
July 6, 2018
My hair has finally returned to its former softness without the new esalon shampoo and conditioner. It was dry and straw like with whatever was in the repackaged bottles, despite assurances thst the formulations had not changed.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
LISA G.
June 16, 2018
Stripping my hair color and moisture
POSTED BY:
LISA G.
June 16, 2018
If I could give this a zero I would. It's not the same, despite assurances that nothing has changed.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra S.
June 4, 2018
Old packaging better
POSTED BY:
Sandra S.
June 4, 2018
Although this is the same product as the “Love” conditioner, the new bottle is not as eye appealing. It is bland in comparison.
Sandra - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Margaret C.
May 22, 2018
Not a fan
POSTED BY:
Margaret C.
May 22, 2018
I'm sure this would be fine for someone else, but it doesn't make my hair more manageable. A little too mild I think. I'll be changing for something else.
Margaret - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rebecca O.
April 24, 2018
Love conditioner.
POSTED BY:
Rebecca O.
April 24, 2018
I do not like the conditioner & shampoo. It makes my hair super greasy. When I blow dry my hair it comes out fuzzy. Very frustrating with the shampoo & conditioner.
Rebecca - We're truly sorry that our Heart Lock It and Love Unconditionally did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jill I.
April 23, 2018
Conditioner
POSTED BY:
Jill I.
April 23, 2018
Using this conditioner made my hair hair get greasy and had to be washed more often.
Jill - e're truly sorry that our Love Unconditionally did not provide the results you expected. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Brenna K.
March 27, 2018
Didn’t soften my hair well
POSTED BY:
Brenna K.
March 27, 2018
I have fairly long thick hair, and while this conditioner smells great and held the color well, it left my hair pretty dry, even when followed up with a leave in conditioner. Even when I let it soak in my hair for 10-15 minutes before rinsing I was unsatisfied with the hydration and texture of my hair while using the conditioner.
Brenna - We're truly sorry that our Love Unconditionally did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia A.
March 27, 2018
Love conditioner
POSTED BY:
Cynthia A.
March 27, 2018
I bought this for the first time. It seems equal to store bought conditioner only a lot more expensive
Cynthia - We're truly sorry that our Love Unconditionally did not provide the feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dawn M.
March 14, 2018
Conditioner less than expected...
POSTED BY:
Dawn M.
March 14, 2018
Heavy on hair and not as good as leave in conditioner.
Dawn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Kerry W.
February 17, 2018
Seemed to disappear into thin air
POSTED BY:
Kerry W.
February 17, 2018
I’m not overly impressed if I’m honest. I split my hair into 2 sections and use 2 pumps per section I applied to one side with 2 pumps and I didn’t even get to the end of my hair until it seemed to just vanish. Smell not great either
Kerry - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Carol P.
February 6, 2018
It's Good but my hair is still somewhat frizzy
POSTED BY:
Carol P.
February 6, 2018
I like LOVE conditioner, but I have to add a serum as well before blow drying my hair otherwise it would not have a smooth look. My hair is very dry.
Carol - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Leigh Y.
January 28, 2018
I like the conditioner but...
POSTED BY:
Leigh Y.
January 28, 2018
I like this conditioner but the pump does not work at all. I have to unscrew the whole contraption. I will have to put it in another container to use.
Leigh - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern and trouble with the pump. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jamie G.
January 22, 2018
Disappointed....
POSTED BY:
Jamie G.
January 22, 2018
I always use the packet of this conditioner after I rinse out my color and my hair always looked great so I was incredibly disappointed that after purchasing 2 bottles (I thought it would just take a little more time so I ordered another bottle) I now realize this conditioner just doesn't work on my hair. Leaves it tangled and frizzy with a greasy scalp. I love esalon products so hoping I can find one of their conditioners that works for me.
Jamie - We're truly sorry that our Love Unconditionally left your hair feeling frizzy and greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Megan D.
January 12, 2018
Not Bad
POSTED BY:
Megan D.
January 12, 2018
Works as conditioner, but I wish it was a little thicker. I feel like I need to use a lot to cover my strands. The bottles are already quite small for the price.
Megan - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
Eva H.
January 8, 2018
Two stars for the bottle pump
POSTED BY:
Eva H.
January 8, 2018
I love the product, but I am having trouble using the pump. It's difficult to figure which position works on the pump. I end up opening the bottle to get the product out.
Eva - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on the Love Unconditionally Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep your eye out for an email from us for your next steps!
POSTED BY:
Barbara F.
January 3, 2018
Head itches
POSTED BY:
Barbara F.
January 3, 2018
I tried the sweet and low and it worked fine for awhile. Not anymore. Can’t wash product out without a lot of shampoo
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy M.
December 29, 2017
Smells good
POSTED BY:
Cindy M.
December 29, 2017
Like the shampoo it smells good but takes too much of it. You don't get very much for the cost.
Cindy - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Gina W.
December 24, 2017
Product good pump didn’t work
POSTED BY:
Gina W.
December 24, 2017
I can’t give 5 stars for this because the pump doesn’t work. I have to unscrew it every time I use it. Makes me angry. The product inside is fabulous as always. I continue to use it.
Gina - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Love Unconditionally Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details!
Nori - We're sorry to hear our Love Unconditionally Color Care Conditioner left your hair feeling flat. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Penny G.
December 18, 2017
conditioner did opposite than advertised
POSTED BY:
Penny G.
December 18, 2017
My review is for the volumizimg product but am writing the review here because this is what I had purchased. Went to eSalon to have my hair done, which was a great experience, and purchased the shampoo and conditioner there. Didn’t notice I had gotten volumizimg conditioner instead of the color care conditioner. I decided to keep it and use it then order the other conditioner. Not until I received my second conditioner did I realize the volumizimg conditioner was actually making my hair flat and limp. Not a product that worked for me at all
Penny - We’re so sorry to hear that you received the wrong product! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
POSTED BY:
Janie R.
December 16, 2017
In very small doses.
POSTED BY:
Janie R.
December 16, 2017
This conditioner mades hair too soft, therefore unmanageable.
Use only in small doses.
Janie - We apologize for the disappointing experience you had with our Love Unconditionally Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Barbara C.
December 10, 2017
Hmmmmm
POSTED BY:
Barbara C.
December 10, 2017
Not sure about this condioner yet. I don’t like the way my hair felt. It wasn’t as smooth as I thought it should be? Because of that I did not blow dry my hair but applied additional protective products. I will have to continue using and review again.
Barbara - We're truly sorry that you did not like the way your hair felt after using our Love Unconditionally Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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