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Jennifer- We're truly sorry that our Universal Leave In did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Monica - We're truly sorry that our Universal Leave-In did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katharine M.
July 16, 2020
Not for me
POSTED BY:
Katharine M.
July 16, 2020
Have to say this really didn't work for me. Seemed to make my long hair more rather than less tangled, unfortunately. Love the dye but this product is not in the same league.
Katharine M. - We truly appreciate your feedback! We apologize for the disappointing experience you had with our Universal Leave-in. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Deena- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our Universal Leave-In. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Annemarie E.
July 13, 2020
Decent Conditioner but a little heavy
POSTED BY:
Annemarie E.
July 13, 2020
It could be my hair type but it does not seem to really fight the fly-aways and it seems to weigh my hair down.
Annemarie- We're truly sorry that our Universal Leave-In was heavier than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Alexia S.
July 3, 2020
A little too light...
POSTED BY:
Alexia S.
July 3, 2020
I love leave in conditioner but this product feels more like a mix between gel and serum, there’s not a whole lot of richness to this “conditioner”. The smell is nice and light, but I find myself having to use a lot more product to ensure I get the results I want.
Alexia S. - We appreciate your feedback, and we are sorry to hear that our Universal Leave-In is too light for your hair. You will be contacted by our Color Team shortly. Thank you for your patience.
POSTED BY:
Darcel W.
July 3, 2020
Universal Leave In
POSTED BY:
Darcel W.
July 3, 2020
My hair is really coarse and thick so this leave in didn’t do much for me.
Darcel - We're truly sorry that our Universal Leave-In did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lori T.
July 1, 2020
Frizzy
POSTED BY:
Lori T.
July 1, 2020
Not the best leave in conditioner I have ever used. Even my husband commented on the frizz. Won’t buy this product again.
Lori - We're truly sorry that our Universal Leave-In did not provide help your frizz. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stacey S.
July 1, 2020
Slippery
POSTED BY:
Stacey S.
July 1, 2020
I didn’t like the texture of this conditioner—it’s runny and didn’t leave my hair feeling conditioner after it dried
Stacey - We’re truly sorry that our Universal Leave-In did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth W.
June 26, 2020
Did not feel soft
POSTED BY:
Elizabeth W.
June 26, 2020
My hair got damaged from stripping hair color. I got it almost back to soft and supple. This was so highly rated I figured I would try it, but the effect was still dry. I had better results with a dab of regular hair conditioner
ElizaBeth - We’re truly sorry that our Universal Leave-In did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
DEBORAH H.
June 25, 2020
It Was Okay
POSTED BY:
DEBORAH H.
June 25, 2020
I didn't really like this leave in conditioner as well as the Weekly Retreat I usually use. For some reason I felt like this left my hair feeling a little sticky at times, maybe I wasn't getting it dispersed well enough.
Deborah - We're truly sorry that our Universal Leave-In did not provide conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Enith B.
June 24, 2020
No bueno
POSTED BY:
Enith B.
June 24, 2020
My hair is damaged and this leave in didn’t do anything for it.
Enith - We're truly sorry that our universal Leave-In did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Helen - We're truly sorry that our Universal Leave-In did not perform the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jessica G.
June 17, 2020
Did not like
POSTED BY:
Jessica G.
June 17, 2020
DId not like the leave in conditioner. Did not leave my hair soft. I have used much less expensive ones that worked much better.
Jessica - We're truly sorry that our Universal Leave-In did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Roxanne M.
June 17, 2020
Not for me
POSTED BY:
Roxanne M.
June 17, 2020
Not quite sure what this leave in is supposed to do. No impact. Bought it once and they seemed to have put it on auto ship?
Roxanne - We’re truly sorry that our Universal Leave-In did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth S.
June 16, 2020
Not wonderful
POSTED BY:
Elizabeth S.
June 16, 2020
My hair was very knotty and difficult to comb through afterwards, unlike when I use traditional conditioner.
Elizabeth- We're truly sorry that our Universal Leave-In did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ruth G.
June 13, 2020
Did not like
POSTED BY:
Ruth G.
June 13, 2020
Im so sorry I dont like this leave-in conditional.
I would like to return it and get my money back!
Thank you,
Ruth
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laurie K.
June 12, 2020
Did not like texture of Leave-In conditioner
POSTED BY:
Laurie K.
June 12, 2020
I had to add my regular conditioner to this because my hair felt coarse.
Laurie - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Janice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna B.
June 11, 2020
Color didn't last
POSTED BY:
Donna B.
June 11, 2020
The color, especially at crown, fadedsfter 2 weeks. It also made my hair more frizzy. This product probably depends in hair type. Color at first was really good.
Donna- We're truly sorry that our Universal Leave-In did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia T.
June 6, 2020
Disappointed
POSTED BY:
Cynthia T.
June 6, 2020
I expected this product to replace the moisture that the coloring products removed.........well it doesn't. My hair remaind very dry to the touch!
Cynthia - We're truly sorry that our Universal Leave-In did not provide the hydration that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
TERRIANN B
June 5, 2020
It is a good product
POSTED BY:
TERRIANN B
June 5, 2020
But I have long hair and it takes too much product to make it work properly. I would need a tube of this a month. Just not in my price range. Especially after being out of work for 3 months and counting.
Terriann - We’re very sorry to hear that you were disappointed with our product pricing -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Lesley N.
June 2, 2020
Leave in doesn’t work on my hair.
POSTED BY:
Lesley N.
June 2, 2020
I have tried this a few times but always leaves my hair dry.
Lesley - We're truly sorry that our Universal Leave-In did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa M.
June 1, 2020
My hair
POSTED BY:
Teresa M.
June 1, 2020
It did nothing to help my hair. My hair is still so dry..
Teresa- We're truly sorry that our Universal Leave-In did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan B.
May 31, 2020
Not as expected
POSTED BY:
Susan B.
May 31, 2020
I did not like this product. Did not decrease frizz or condition or add shine
Susan B. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Joyce M.
May 28, 2020
Not suitable for my hair
POSTED BY:
Joyce M.
May 28, 2020
I didn't care for it. It leaves my hair frizzy after I iron it.
Joyce- We're truly sorry that our Universal Leave In did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Robyn - We’re truly sorry that our Universal Leave-In did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Mayrenis G.
May 20, 2020
NEVER GOT IT
POSTED BY:
Mayrenis G.
May 20, 2020
Never got it after 2 months. What i got was the kit. If thats all im getting this is a rip off because i paid 170 dollars for shampoos and things.
Maryrenis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Billie K.
May 19, 2020
Did not condition
POSTED BY:
Billie K.
May 19, 2020
It actually dried my hair. I have used it twice and will never use it again. I have long hair and couldn’t get a comb through it after applying. I have loved all the products and been a member for years but will not be reordering this product.
Billie - We're truly sorry that our Universal Leave-In did not provide conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laurie O.
May 14, 2020
Didn’t work for me
POSTED BY:
Laurie O.
May 14, 2020
The Universal Leave-In smells nice and clean, but it did very little to condition my hair or control frizz. It is thin in consistency, and seems a little watery.
Laurie - We're truly sorry that our Universal Leave-In did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kitty W.
May 11, 2020
not enough oompf for me
POSTED BY:
Kitty W.
May 11, 2020
this may be nice for someone with very fine hair.. idk.. but this stuff doesn't have any oompf in it for me at all.
Kitty - We’re truly sorry that our Universal Leave In did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy C.
May 8, 2020
Didn’t do the trick
POSTED BY:
Nancy C.
May 8, 2020
It wasn’t nearly enough conditioning for my thick curly hair.
Nancy- We're truly sorry that our Universal Leave-In did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rebecca S.
May 4, 2020
It was ok
POSTED BY:
Rebecca S.
May 4, 2020
I just thought it was a conditioner , so I had skipped my normal conditioner. But I was wrong, I will try it again. However it did detangle my hair and less frizz.
Rebecca- We’re pleased to hear that you’re enjoying the Universal Leave-In! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
connie S.
April 28, 2020
Universal leave in
POSTED BY:
connie S.
April 28, 2020
Doesnt leave the hair feeling as soft as I thought it would.
Connie - We’re very sorry to hear that you were so disappointed with the Universal Leave in -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Debbie Jo F.
April 27, 2020
Disgusting!
POSTED BY:
Debbie Jo F.
April 27, 2020
Left my hair a greasy nasty mess. I ended up throwing this in the TRASH!
DebbieJo - We're truly sorry that our Universal Leave-In did not provide results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Melody M. - Thank you for reaching out to us! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie D.
April 12, 2020
Did not like this.
POSTED BY:
Julie D.
April 12, 2020
The smell was good, but it did not make my hair feel conditioned at all.
Julie D. - We're truly sorry that our Universal Leave-In did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Patricia T.
March 31, 2020
This product actually seems to dry my hair out.
POSTED BY:
Patricia T.
March 31, 2020
I'm using as directed. I guess my hair just doesn't like it. It seems to cause the fly away frizzies rather than helping them.
Patricia T. - We appreciate your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Karatsakashewai S.
March 23, 2020
Leave in Conditioner
POSTED BY:
Karatsakashewai S.
March 23, 2020
I'm not very happy with it, I feel I have use a lot more in my hair compared to cheeper products over counters and use less.
Karatsakashewai - We’re very sorry to hear that you were so disappointed with the Universal Leave in -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Julia R.
March 17, 2020
Not for me
POSTED BY:
Julia R.
March 17, 2020
I like the way this soaks into my hair and makes it easier to brush, but this leave in seriously stinks! Every time I touch my hair after applying, even later I the day, I can smell it on my hands. I’m not sure if I’ll be able to use more than the couple times I’ve tried it thus far. Simply too much scent.
Julia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kris M.
March 13, 2020
Pretty good stuff
POSTED BY:
Kris M.
March 13, 2020
You have to use a lot of it for it to work for my hair type (long, thin), but it smells amazing! I like it.
Kris - We’re pleased to hear that you’re enjoying the Universal Leave In. We truly value everything our clients’ say and we hope to continue helping you find hair perfection!
POSTED BY:
Angelique H.
March 10, 2020
Great Product But???
POSTED BY:
Angelique H.
March 10, 2020
I just received this and wanted to love it but ad a black woman with course dry hair this was just too light for my hair texture I had to use a whole lot of the product so in less than a week all my product is almost gone so I won’t be purchasing again
We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Angie G.
March 7, 2020
give it a few tries yet
POSTED BY:
Angie G.
March 7, 2020
didn't seem to help much the first time using. might need a few times to help the dry damage frizzy hair from coloring treatments.
Angie - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Dianne B.
February 26, 2020
Universal Leave in
POSTED BY:
Dianne B.
February 26, 2020
Must have selected auto because the next month I received it again. Only used the 1st one once. Could not manage my hair. Hope I have it cancelled the universal leave in because I do not want it again. Love Esalon but not the leave in.
Dianne - We're truly sorry that our Universal Leave-In did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tabetha E.
February 23, 2020
Too Sticky
POSTED BY:
Tabetha E.
February 23, 2020
When my hair dries, it is very sticky after using this product. Not for me at all.
Tabetha - We're truly sorry that our Universal Leave In did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Donna W.
February 18, 2020
Leave in conditioning
POSTED BY:
Donna W.
February 18, 2020
I gave it three stars because the product is runny and doesn’t give my hair any extra conditioning.
Donna - We're truly sorry that our Universal Leave-In didn't provide the conditioning you were looking for. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Candace W.
February 7, 2020
Silicones
POSTED BY:
Candace W.
February 7, 2020
Figured it would be a little more natural product. Trying to get away from things for my curly hair.
We're truly sorry that our Universal Leave-In was not as natural as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cortney M.
February 2, 2020
Good products, but.........
POSTED BY:
Cortney M.
February 2, 2020
It smells nice and after using for almost two weeks or so I do like how shiny it makes my hair. The only reason I can’t give this product five stars is because it makes my hair too soft that it won’t hold a curl. Wouldn’t be a big deal at all if I still straightened my hair or had straight hair that I could just brush and go.
Cortney - We're sorry that our Universal Leave-In did not provide the results you expected to the fullest. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rebecca S.
February 2, 2020
Conflicting Product Info
POSTED BY:
Rebecca S.
February 2, 2020
Front of bottle says Universal Leave-In... Leave in conditioner detangles, hydrates and fights frizz, which if it was an actual leave-in conditioner it would make it much easier to comb through and would look soft and healthy, however it has done the complete opposite no matter how much i used I was left with stringy tangled hair...
Now if you flip the bottle over the directions are at the top with no suggested amount to use and says clean toweled dried hair, focusing on mid-lengths and ends.. air dry or style as desired... That doesn't work simply because if you then continue to read it says Condition on the go..GET DAILY HYDRATION WITH THIS LIGHTWEIGHT LEAVE IN LOTION WHILE COMBATTING FRIZZ, FLYAWAYS AND COLOR FADE. LOTION AND CONDITIONER ARE TOTALLY DIFFERENT & LOTION CAN BE PUT ON DRY HAIR WHILE CONDITIONER IS USUALLY APPLIED AFTER YOU WASH AND CONDITION YOUR HAIR. LOTION USED IN WET HAIR DOES NOT DRY NICELY. AND IN THE DIRECTIONS IT SHOULD SAY TO COMB IT THROUGH SO THAT IT SPREADS EVENLY THROUGH THE HAIR IF IT WERE A CONDITIONER AS THE FRONT OF PRODUCT STATES BUT IF ITS A LOTION THEN IT SHOULD NOT BE PUT IN DRY HAIR AND APPLY A DIME SIZE OR NICKLE SIZE AMOUNT TO ENDS OF HAIR... YOU CAN'T USE ONE PRODUCT AS A LOTION AND CONDITIONER BC ITS 2 DIFFERENT PRODUCTS
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna R.
January 31, 2020
Universal Leave-In
POSTED BY:
Anna R.
January 31, 2020
I would not purchase again. It made my hair uncontrollably.
Anna - We're truly sorry that our Universal Leave-In did not provide what you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Alex F.
January 2, 2020
Universal leave-in
POSTED BY:
Alex F.
January 2, 2020
I have to put it in at lease twice a day and still the hair is dry looking. Not happy with the results
Alex - We're truly sorry that our Universal Leave-In did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
carmen M.
December 23, 2019
not what expeted
POSTED BY:
carmen M.
December 23, 2019
I read commentes from previous users on this product. Was excited to purchase it, but was not all expected. There was no difference in the friz on my hair. I would not purchase it again. I follow instructions extacly but was very dissapointed.
Carmen - We're truly sorry that our Universal Leave-In did not provide the anti-frizz you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
Christina R. - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. Your eSalon Team
POSTED BY:
Nicolle E.
November 22, 2019
Not for the money
POSTED BY:
Nicolle E.
November 22, 2019
I didnt like this leave in product at all. I can buy better conditioner for cheaper at CVS.
Nicolle - We're truly sorry that our Universal Leave-In did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jewel P.
November 21, 2019
Does not reduce frizz
POSTED BY:
Jewel P.
November 21, 2019
I decided to try this product as I generally like seal on products but this one does not work well. Now I have an entire tube I can’t use.
Jewel - We're truly sorry that our Universal Leave-In did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ashley H.
November 17, 2019
Smells good but does nothing for my hair
POSTED BY:
Ashley H.
November 17, 2019
The product smells pretty but made my hair frizzy. I have curly hair and this product just made it frizzy. I’ve used twice and I had horrible results.
Ashley - We're truly sorry that our Universal Leave In did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sylvia - We're truly sorry that our Universal Leave In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Valeria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to us on the Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia G.
October 16, 2019
Doesn't deliver expected results
POSTED BY:
Patricia G.
October 16, 2019
I was expecting this leave-in conditioner to provide lasting moisture, but I experienced the opposite result. My hair was extremely dry after blow-drying it right after the application of this product and I had to wash the product out of my hair.
Patricia - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Bobbie M.
September 26, 2019
Color fades in my hair!
POSTED BY:
Bobbie M.
September 26, 2019
Color fades out in my hair! Cancelling out order! Not coloring hair anymore! Thanks for everything!
Bobbie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Denise G
September 23, 2019
Universal Leave-In
POSTED BY:
Denise G
September 23, 2019
I purchased this a week ago and it has left my hair dry and unmanageable. I would like a refund.
Denise - We're truly sorry that our Universal Leave-In left your hair feeling dry. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Megan D.
August 22, 2019
Doesn't work
POSTED BY:
Megan D.
August 22, 2019
Whenever I use this product, it's like putting more water in my hair. It does nothing.
Megan - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Diane T.
August 13, 2019
It's ok.
POSTED BY:
Diane T.
August 13, 2019
It's ok. I don't really notice any difference and it doesn't have any smell to it.
Diane - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Arlene K.
August 9, 2019
Jury still out
POSTED BY:
Arlene K.
August 9, 2019
Not sure if I’m getting any benefit from this but I’ll use it up
Arlene - Thank you for your feedback for our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
SherrySue - We're truly sorry that our Universal Leave-In left your hair feeling oily. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kassandra - We're truly sorry that our Universal Leave-In did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Felicia A.
July 16, 2019
Leave in Conditioner
POSTED BY:
Felicia A.
July 16, 2019
It is really thin and I couldn't really tell much difference after using it.
Felicia - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Anne H.
July 9, 2019
Not great
POSTED BY:
Anne H.
July 9, 2019
Hair feels dull, gummy and heavy. Doesnt enhance curl or reduce frizz.
Anne - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen S.
June 20, 2019
Too oily feeling and heavy for my fine hair
POSTED BY:
Karen S.
June 20, 2019
I thought it would be a lighter leave in conditioner, but I could feel the oiliness of it on my hands before I worked it into my hair, avoiding the roots. It did not detangle as well as spray on products I have tried and weighed down my fine hair too much. I will go back to Matrix Instacure as my go to detangler.
Karen - We're truly sorry that our Universal Leave-In did not provide the lighter feeling you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brenda M.
June 17, 2019
Not what I expected
POSTED BY:
Brenda M.
June 17, 2019
I was disappointed with this product. It makes my hair tacky and I feel like it’s dryer and harder to manage and blow dry. It did not help with frizz and it also straightens what wave I have instead of softening them.
Brenda- We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lea G.
June 11, 2019
Not thrilled
POSTED BY:
Lea G.
June 11, 2019
I used a small amount as directed. My hair felt heavy and weighed down.
Lea - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Leslie B.
June 11, 2019
It's just ok
POSTED BY:
Leslie B.
June 11, 2019
It works in a pinch, but not the best leave in I've used. I still got a lot of frizz.
Leslie - We're sorry to hear that you were disappointed by your experience with our Universal Leave-In. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Roya H.
June 9, 2019
Leave in conditioner
POSTED BY:
Roya H.
June 9, 2019
I am so disappointed in this product since it didn’t do anything to my hair. It didn’t even give any moisture to the hair let alone get rid of the freeze.
Really bad product😩 Please if possible I want my money back.
Roya - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Robin D. - We're truly sorry that our Universal Leave-In did not provide the conditioning aspect you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Barbara P.
May 24, 2019
Leave in
POSTED BY:
Barbara P.
May 24, 2019
I really wasn’t a fan of the way it felt in my hair
Barbara - We're truly sorry that our Universal Leave-In did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Terrie H.
May 20, 2019
Its ok
POSTED BY:
Terrie H.
May 20, 2019
It doesn't work as well as similar products I have used.
Terrie - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lara - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
michelle F.
May 15, 2019
Doesn't work for me
POSTED BY:
michelle F.
May 15, 2019
Hi, please don't send this again. It didn't help my frizz at all.
Hi, please don't send me the love-in conditioner anymore. It did not work on my frizz.
I also would like to bring up my color issues.
First, for about 3-5 days, it's perfect. After that, my color is super faded. My grays were initially covered, but not anymore. They come back in about a week to 10 days.
Can someone please help me?
Ty
Show quoted text
Michelle - We're truly sorry that our Universal Leave-In did not provide the result you expected. Additionally, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Teresa W.
May 7, 2019
Not a fan!
POSTED BY:
Teresa W.
May 7, 2019
I blow dry my hair about 3 times a week. This leave in conditioner makes my hair frizzy. I have thick hair and it really doesn't do much for me.
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Christina C.
April 5, 2019
Too much perfume
POSTED BY:
Christina C.
April 5, 2019
Opening it, the smell was overpowering. Extremely floral and wouldn’t dissipate once on. Will not use again. Wish the smell was neutral, so I can smell how I want to.
Christina - We're truly sorry that our Universal Leave-In did not smell as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
P Mason
April 3, 2019
Highlights for PMason
POSTED BY:
P Mason
April 3, 2019
I was in hopes that you would contact me about my situation with highlights. I know I am no pro at it, but a little guidance and feedback was promised and I haven't heard anything yet! Thanks you, PMason
Hi there! We apologize for any confusion. Our records indicate we left a voicemail regarding your highlights on 3/25 and asked for you to call back to discuss further with one of our licensed colorists. Please feel free to reach out as previously advised if you need any assistance!
POSTED BY:
Araceli Z.
March 3, 2019
Color
POSTED BY:
Araceli Z.
March 3, 2019
Didn’t really like how my hair felt when I used it .
Araceli - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Silvia - Thank you for your feedback. We apologize for the disappointing experience you had with our Perfect Ending. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Donna - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
randy L.
January 20, 2019
Leave in conditioner
POSTED BY:
randy L.
January 20, 2019
The leave in conditioner is great product, it leaves your hair soft and silky. The problem i have is with the packageing. I went squeeze the product out of the container and and it started coming out the sides and every where else except the whole that it was supposed to. So more product is actually being wasted than used which is not good when you pay $15 for a tube of product that is being used every day.
Randy- We're truly sorry that our Universal Leave-In Conditioner did not dispense the product as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jamie S.
January 6, 2019
Surprisingly unhappy with results
POSTED BY:
Jamie S.
January 6, 2019
I found this product highly ineffective, especially compared to Sleek Dreams Smoothing Balm which I give 5*
Jamie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Nancy L.
November 28, 2018
No enough hydration
POSTED BY:
Nancy L.
November 28, 2018
I was disappointed. I expected more hydration, especially for the ends of my hair.
Nancy - We're truly sorry that our Universal Leave-In conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melissa R.
October 15, 2018
No help with humidity
POSTED BY:
Melissa R.
October 15, 2018
Smells nice. Definitely light, but it does nothing to help my frizzies when humidity strikes.
Melissa - We're truly sorry that our Universal Leave-In did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Christine B.
October 12, 2018
Softer, but still frizzy
POSTED BY:
Christine B.
October 12, 2018
Helped condition and make my hair smell and feel better, but it is now frizzier than before.
Christine - We're truly sorry that our Universal Leave-In did not provide the smooth results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Angelique E.
October 10, 2018
ehhh...I am just going to stick to the hair coloring products from eSalon
POSTED BY:
Angelique E.
October 10, 2018
I have naturally curly hair and this product was just ok. I do still feel the hair coloring products work well for the price paid. Caution - they do seem to dry my hair out just as much as if I bought a box off the shelf at Walgreens.
Angelique - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lea K.
September 26, 2018
Leave-in Conditioner
POSTED BY:
Lea K.
September 26, 2018
I was hoping that this product would calm down the frizzy dryness that I seem to get on top. It's not doing that so I'd appreciate it if I could return it for credit. Thanks!
Lea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Rita M.
September 26, 2018
Nice but not for my hair type
POSTED BY:
Rita M.
September 26, 2018
I have a medium soft curl to my short hair but need enough body for the curls to not lay flat....used very little but my hair was too soft....and curls didn't hold the next day as they usually do,
Rita - Thank you for your feedback. We apologize for the disappointing experience you had with our Universal Leave-In. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation.
POSTED BY:
Anica K.
September 26, 2018
Great Leave in Conditioner
POSTED BY:
Anica K.
September 26, 2018
This product is really disappointing for my curly, frizzy hair. Curly hair is naturally dry and this conditioner leaves the hair feeling like straw. Leave in Conditioner for curly hair should be a cream based product to help with moisture replenishment. I sometimes use normal conditioner and leave it in to dry and works very well. It unfortunately makes my hair dull after the second use. Please could you work on your formula, as leave in conditioner is a fab idea.
I used to use Marc Anthony Strictly Curls Cream which was amazing!!! but I can now only get the lotion and that is the same as your product which leaves my hair feeling like straw.
Anica - We're truly sorry that our Universal Leave-In did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Adele D.
September 2, 2018
Leave in
POSTED BY:
Adele D.
September 2, 2018
Nothing like Gliding Glory.....please bring it back
Adele - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emma P.
September 1, 2018
Doesn’t really do anything!
POSTED BY:
Emma P.
September 1, 2018
Can’t say I’ve noticed any real benefit from using this product. It is very thin/watery and doesn’t have any lasting effect on the condition of my hair. Overall disappointed.
Emma - We're truly sorry that our Universal Leave-In did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kerensa F.
August 30, 2018
Fair
POSTED BY:
Kerensa F.
August 30, 2018
Too light for my curly hair but otherwise a good product.
Kerensa - Thank you for your feedback. We apologize for the disappointing experience you had with our Perfect Ending. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Teri T.
August 30, 2018
Leave in condition
POSTED BY:
Teri T.
August 30, 2018
It works ok on my ends but my scalp is not in good condition it stays dry!
Teri - We're truly sorry that our Universal Leave-In did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rosemarie G.
July 28, 2018
Too runny!
POSTED BY:
Rosemarie G.
July 28, 2018
I don’t care for this product. It is runny, and does nothing for my hair, except leave it a bit greasy feeling.
What Happened to the “keeping it rich moisture mask.” It’s never available anymore, or not in stock.
Rosemaire - We're truly sorry that our Universal Leave-In Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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