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The packing department did not place all my order in when they sent my color order out. I Love the products I have bought in the pass. I rather buy my hair products from E Salon instead of some place like Walmart and other store like Walmert. I know the product is specially made for my hair
I'm not a huge fan of eSalon's fragrance so I'm giving 4. Plus, they used to send me two in my kit; now I have to pay for the extra. I used to use them for the first two shampoos. The conditioner is nice.
Afshan A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Color Pro Toner. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Susan - Thanks for sharing your feedback. We apologise for the confusion and we kindly inform you that we're always looking on new things and projects, and we have changed the look of some of our packagings. We hope this helps and we look forward to hearing more of your feedback in the future!
POSTED BY:
Ania P.
April 4, 2022
Not big enough for long hair
POSTED BY:
Ania P.
April 4, 2022
Nice conditioner bout it was far too small to cover my hair
Hi Ania: Thank you for contacting us. We are sorry to hear that the amount sent wasn't enough to cover your hair. Please check your emails, we've just contacted you to help you further. Have a great day!
POSTED BY:
April D.
September 6, 2021
Basic conditioner
POSTED BY:
April D.
September 6, 2021
This conditioner did fine for use after I have finished coloring and washing my hair. But it doesn't do anything special for me at all. I have fine/thin/processed hair that needs a lot of help. So this one just isn't for me long-term. If your hair is already thick, and healthy, it would be okay to use regularly.
April - We're truly sorry that our Classic Conditioner Packette did not meet your expectations. We value every client and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
Viveca - We're truly sorry that our Classic Conditioner Packette did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Wanda D.
July 27, 2021
Conditioner Classic
POSTED BY:
Wanda D.
July 27, 2021
. Provided no hydrating or moisturizing that I expected.
Wanda - We’re truly sorry that our Classic Conditioner Packette did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.
POSTED BY:
Kerry S.
May 3, 2021
great but needs to be bigger
POSTED BY:
Kerry S.
May 3, 2021
I LOVE THE PRODUCT IT JUST IS NOT ENOUGH FOR LONG HAIR, YOU NEED 2
Kerry - We’re truly sorry that our Classic Conditioner Packette did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer M.
December 23, 2020
NOT THE SAME FORMULA/HORRIBLE CUSTOMER SERVICE
POSTED BY:
Jennifer M.
December 23, 2020
I ordered 10 packets as they are convenient for traveling and I have a trip coming up. I just ordered these a few months ago as well and when this current package arrived the packaging looks different and the ingredients are different as well. I contacted customer service regarding this and they refused to acknowledge my concerns and how I have used these updated packets before and left my hair feeling dried out and damaged. They refused to send me a replacement or credit back my card or send me a shipping label so I can return them. and insisting the formula is the same when it clearly states on the packaging it isn't.
After spending over $8K since 2012 for hair color with this company, I want to thank ESalon for their crappy response and inspiring me to embrace my natural hair color. As of Jan. 2021 I will be growing out the color I have loved and rocking my greys. You lose ESalon. I will be spreading the word online.
Jennifer- We're truly sorry that our Classic Conditioner Packette did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Rita - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner Packette. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lorraine S.
January 16, 2019
Didn't Receive
POSTED BY:
Lorraine S.
January 16, 2019
Like the Heart Shampoo, I didn't receive this Love Unconditionally, conditioner as well!
I'm not sure what happened but I am extremely disappointed!
Lorraine - We are sorry to hear that you were missing the Conditioner packette in your Coloring Kit. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Elva S.
January 15, 2019
Insufficient
POSTED BY:
Elva S.
January 15, 2019
I have long hair and i feel it didn’t cover all my strands after coloring my hair.
Elva - Thank you for your feedback. We're truly sorry that our conditioner packettes did not provide the coverage you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Allie B.
October 9, 2018
Small
POSTED BY:
Allie B.
October 9, 2018
I have too much hair, I have a tough time opening them anyway.
Allie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Josie R
November 23, 2017
Conditioner
POSTED BY:
Josie R
November 23, 2017
It's ok just didn't help a whole lot after I used the hair color.
Josie - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Aliki R.
October 30, 2017
not for me
POSTED BY:
Aliki R.
October 30, 2017
The conditioner does not make my hair softer, smoother or more hydrated at all. In fact i think it actually makes my hair more dried out.
Aliki- Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally Color Care Conditioner Packet. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair-care needs and how we can best assist you, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
Claudia- We're sorry to hear that you were disappointed by your experience with our Love Uncondtionally Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sarah W.
July 16, 2017
Do not love
POSTED BY:
Sarah W.
July 16, 2017
This leaves my hair feeling heavy greasy and dull.
Sarah - We’re sorry that you were unsatisfied with our Love Unconditionally Color Care Conditioner and that it left your hair feeling greasy and dull. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Shawna - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally packet. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Topacio - ¡Muchas gracias por compartir tu alegría con nosotros! ¡Nos alegra saber que está disfrutando del Classic Conditioner Packette! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro
Magali- Estamos encantados de saber que está disfrutando del paquete de acondicionador clásico. ¡Esperamos nuestra próxima oportunidad para deleitarlo!
Yenia - Nos complace saber que está disfrutando del Classic Conditioner Packette. Realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
Dorita B. - Vielen lieben Dank, darüber freuen wir uns wirklich sehr! Wir sind immer gern für dich da und ein dickes fettes Dankeschön dafür, dass du so großartig bist. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung.
Ce shampoing uni-dose est juste génial. Malheureusement, impossible de ce le procurer en shampooing de taille normal 😓 C'est bête, car pour moi, c'est vraiment le meilleur de vos shampoing. À chaque fois que je l'utilise, j'ai reelement l'impression de sortir de chez le coiffeur!!!
SVP, Faîtes moi savoir quand nous pourrons l'acheté autrement qu'en uni-dose !!! 🥰
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