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99999 B - We’re so sorry to hear you had such a frustrating experience, Our eSalon Color Happiness Guarantee is something we always stand behind. We've contacted you via email, please check your inbox. We truly appreciate your feedback.
POSTED BY:
Rachel H.
December 5, 2019
Left my hair looking weird!
Reviewed Color: Copper
POSTED BY:
Rachel H.
December 5, 2019
I found that this did not cover my hair well so I ended up with patches of hair that looked very orange and bizarre!
Rachel - We're truly sorry that our Tinted Love (Copper) did not provide the coverage you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Keasha N.
December 4, 2019
Does it work?
Reviewed Color: Copper
POSTED BY:
Keasha N.
December 4, 2019
I'm giving this 3 stars because I truly don't notice a difference whether I use it or not..If I use it, my hair looks the same.
Keasha - Thank you for your feedback. We are sorry to hear that you did not notice a difference with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shawna P.
December 4, 2019
Never received :(
Reviewed Color: Red
POSTED BY:
Shawna P.
December 4, 2019
I ordered the tint rinse before asking that my root touch up be brightened. Still wondering if I'm going to receive it or not, before I continue my color regimen
Shawna - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lesley M.
December 3, 2019
No effect
Reviewed Color: Golden
POSTED BY:
Lesley M.
December 3, 2019
I don't see any effect on my color at all from this product.
Lesley M. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Linda - We're truly sorry that our Tint Rinse (Golden) did not provide the warm tone enhancement you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Darlene N.
December 2, 2019
Can't tell the difference
Reviewed Color: Blonde Neutralizer
POSTED BY:
Darlene N.
December 2, 2019
I don't want to say anything bad about this product because it's my hair color is so drab I can't tell when I use it and when I don't so I'm not going to say anything bad about it
Darlene N. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Leeanne E.
December 2, 2019
Waist of money
Reviewed Color: Copper
POSTED BY:
Leeanne E.
December 2, 2019
Total waist of money it doesn't expand the life of your color total scam
Leeanne E. - We're truly sorry that our Tint Rinse (Copper) did not provide the outcome you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melissa R.
November 27, 2019
Slippery
Reviewed Color: Red
POSTED BY:
Melissa R.
November 27, 2019
I literally had to buy a bathmat in order to use this. The first time I used it was positively scary. It was so slippery on the bottom of the shower. I had to hold onto the walls to get out.
Melissa - We're truly sorry that our Tint Rinse (Red) application did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeff
November 27, 2019
Undecided
Reviewed Color: Warm Beige
POSTED BY:
Jeff
November 27, 2019
Not sure if this actually makes any difference, other than perhaps slightly shinier. Difficult to discern the difference before and after use.
Jeff - Thank you for your feedback.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Amy W.
November 25, 2019
Ok, but didn't notice much difference
Reviewed Color: Golden
POSTED BY:
Amy W.
November 25, 2019
The product was ok, but I didn't notice much difference in color or shine. Probably won't buy again.
Amy - We're truly sorry that our Camo Mist did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nicolle E.
November 22, 2019
This doesnt tint roots
Reviewed Color: Copper
POSTED BY:
Nicolle E.
November 22, 2019
I do like the refresh of overall color but it doesn't tint the roots at all. So my regrowth is still not blended well.
Nicolle - Thank you for your feedback! We're truly sorry that our Tinted Love (Copper) did not provide the regrowth coloring you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melinda
November 21, 2019
Reaction to tint rinse
Reviewed Color: Red Neutralizer
POSTED BY:
Melinda
November 21, 2019
I had an allergic reaction to something in this tint rinse so I am not interested in using it again. Great idea just not for me.
Melinda - We're truly sorry that our Tint Rinse (Red Neutralizer) caused an unexpected reaction. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Erin B.
November 20, 2019
Love the idea
Reviewed Color: Purple
POSTED BY:
Erin B.
November 20, 2019
I wish this worked for me. The color/level of tint is fine, but I don't like the way it makes my hair feel (like there's a sticky residue all over my head that I can't rinse out..). I've used it a handful of times, thinking maybe there was something I could do differently, but there isn't.
Erin - We're truly sorry that our Tint Rinse (Purple) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tammy M.
November 20, 2019
Why was I sent Red?
Reviewed Color: Red
POSTED BY:
Tammy M.
November 20, 2019
I did an assessment for my hair color and they came back with the color burgundy to match my color, I'm not sure why the specialist I was speaking with in October sent me Red... I was also wondering if this is what is making my hair so dry and brittle.
Tammy - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sally S.
November 19, 2019
Dries my hair out
Reviewed Color: Golden Mahogany
POSTED BY:
Sally S.
November 19, 2019
I can’t really tell if this has a positive coloring effect on my hair. It does dry it out terribly and makes it frizz.
Sally - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Audrey S.
November 15, 2019
Hasn't Done Anything After Three Washes
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Audrey S.
November 15, 2019
I purchased this tint rinse because I wanted to balance the warm tones in my light brown hair. I dyed my naturally brown hair a very bright red color and maintained it for about 7 months before I decided to dye over the red in an attempt to return to a tone as close as possible to my natural hair color. As the brown hair dye has started to fade, my hair has become very warm and brassy again. So I decided to try this product. After using this tint rinse three times, I haven't noticed any difference. Maybe if you used multiple bottles of this, you would start to see a change but I'm hesitant to purchase it again because I feel like there's a good chance it will continue to be a complete waste of time and money.
Audrey - We're truly sorry that our Tint Rinse did not provide the results you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Kathy D.
November 14, 2019
Can use
Reviewed Color: Red
POSTED BY:
Kathy D.
November 14, 2019
My hair color from esalon was all wrong so I can't use this and was unable to return or get another one.
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Becky B.
November 13, 2019
Good but dries my hair.
Reviewed Color: Golden
POSTED BY:
Becky B.
November 13, 2019
I like the color but seems to dry out my hair quite a bit, especially the ends.
Becky - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
sonia B.
November 12, 2019
Didn’t notice a change
Reviewed Color: Golden Mahogany
POSTED BY:
sonia B.
November 12, 2019
I used this once, about 3 weeks after coloring my hair. I didn’t notice a difference at all.
Sonia - We’re sorry to hear that you were unhappy with your results. Tinted Love is a temporary, professional-grade treatment that allows you to refresh and maintain color between applications. Because it is a temporary treatment, we recommend using regularly twice a week for optimal results. Again, we apologize that you were unhappy with your experience and hope this information is helpful.
POSTED BY:
Arden H.
November 11, 2019
For All Over Temporary Hair Color
Reviewed Color: Red
POSTED BY:
Arden H.
November 11, 2019
Ok so let me start by saying I did not use this product to just revitalize color. I used this product with intention to completely change my hair color for Halloween. I am a natural medium to light range brunette with a lot of blonde balayage all the way to my roots. I think if you wanted to use this product to increase time between coloring it would work beautifully.
Application: the application is not as simple as shampoo it into your hair and be done. If you do it this way, it will be spotty. I recommend getting your hair wet, not dripping wet, and then standing in front of the mirror and applying it generously in sections. (I have a lot of fine, porous hair). I also left it in for a lot longer than 3 minutes as directed. For a completely different hair color as I intended, I used almost the entire bottle and it was still patchy in some areas.
Residue: this product will NOT stain your skin at all. I used my hands to apply it and it only stained under my finger nails a little bit. It does transfer when wet but not at all once it's dry. Use an old towel if it makes you feel better but it will come out in the wash. (I used an old white towel and bleached it and there is no trace of red anywhere)
Aftermath: I have washed my hair 4 times now. I have used gentle clarifying shampoos to help speed the process but it is already 70-80% completely out of my hair. If you want this product for its intended use I can see how some of the reviews say it does not last long enough. However, since I just wanted to be a red head for a night, I am happy with how fast it is washing out.
Overall it is not an expensive product and I feel like it is worth a try. I gave three stars because there are faults with the product but overall it wasn't below average.
Arden - Thank you for reaching out to us here at eSalon! We're thrilled to hear that you're enjoying Tint Rinse (Red). We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Karma J.
November 10, 2019
don’t see a noticeable difference
Reviewed Color: Red Neutralizer
POSTED BY:
Karma J.
November 10, 2019
I tried it for the first time yesterday. Put it on for 5-7 mins vs the 2-3 mins recommended but still did not see much results. The only thing I noticed was that my black roots blend in better with the rest of my brown dyed hair. Maybe I need to use more, keep it on longer or use multiple times to see results. But that makes things a lot less convenient and besides it’s wont be worth all the trouble for a temporary result as others here have said the results last only 3-4 washes. So not very thrilled about the results.
Karma - We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Victoria M.
November 8, 2019
Messes up any blonde tones in your hair
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Victoria M.
November 8, 2019
Sooooo I had a nice balayage that was medium brown and light ash blonde... my brown turned orange so I used this to fix that problem. It helped my brown... HOWEVER, my blonde looks warm and not pretty and bright anymore. I didn’t expect it to ruin my blonde :( sad.. I don’t know what to do now
Does work for the brown though so I kept the rating at 3
Victoria - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda C.
November 8, 2019
Nothing
Reviewed Color: Red Neutralizer
POSTED BY:
Linda C.
November 8, 2019
This shampoo sis nothing to tone the brass for my hair
Linda - We’re sorry to hear that you were unhappy with your results. Tinted Love is a temporary, professional-grade treatment that allows you to refresh and maintain color between applications. Because it is a temporary treatment, we recommend using regularly twice a week for optimal results. However, because you were unhappy with the results, we have gone ahead and added a credit to your account, per our Satisfaction Guarantee. We will reach out to you shortly with more information. Again, we apologize that you were unhappy with your experience and hope this information is helpful.
POSTED BY:
Shirley B.
November 7, 2019
blue
Reviewed Color: Blonde Neutralizer
POSTED BY:
Shirley B.
November 7, 2019
good but my colour lasted long enough without this
Shirley - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Katherine - We're truly sorry that our Tint Rinse (Golden) did not provide the warm golden tone enhancement you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
POSTED BY:
Christina K.
November 3, 2019
Adds amazing shine but that's it
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Christina K.
November 3, 2019
I have medium brown hair at the roots to light brown at the tips (all dyed) my last hair color job was starting to turn reddish at the top and brassy towards the lighter brown, so I bought this. Sadly, it did not neutralize it one bit, and I used it twice just in case. It did, however, add amazingly beautiful shine to my hair, so not a total loss in my book. I'm debating if I should try the dark brown, but the shipping does take about a week.
Christina - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Esmeralda - We're sorry to hear that you were disappointed by your experience with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Liz S.
October 30, 2019
Tint not tinting
Reviewed Color: Copper
POSTED BY:
Liz S.
October 30, 2019
I've used this twice a week since I applied the initial color and I can't see any difference after I do it. The color has faded dramatically since I applied it. Overall, I don't think the tint rinse is doing anything and is more of a pain in the butt to weave into the routine.
Liz - We're sorry to hear that you were disappointed by your experience with our Tin Rinse. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Leah M.
October 28, 2019
Stains hands and anything it gets on for days
Reviewed Color: Copper
POSTED BY:
Leah M.
October 28, 2019
Beware. This toner is a nightmare to use. It doesn’t come off your hands no matter what you try. It stains everything in its path.
Leah - We're truly sorry that our Tint Rinse (Copper) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
POSTED BY:
Megan R.
October 28, 2019
Disappointed
Reviewed Color: Red
POSTED BY:
Megan R.
October 28, 2019
disappointed honestly. Makes my hair smell nice but isn’t doing anything for the colour. The red in my hair is fading so I thought this might help but after 3 uses, nothing.
Megan - We’re sorry to hear that you were unhappy with your results. Tinted Love is a temporary, professional-grade treatment that it is not intended to color the hair, rather allows you to refresh and maintain color between applications. Again, we apologize that you were dissatisfied with your experience and hope this information is helpful. Since you were unhappy with your results, we've issued a credit to your eSalon account. We will take your comments into consideration and hope to continue helping you find hair perfection!
POSTED BY:
Jana R.
October 28, 2019
Way too pink after using this
Reviewed Color: Mahogany Copper
POSTED BY:
Jana R.
October 28, 2019
This tint ends up giving my hair a pink effect after using it. My hair is a red copper from the esalon color. What's up?
Jana - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the effect you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Loretta - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Golden Mahogany). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Carla T.
October 24, 2019
Lathers like a shampoo
Reviewed Color: Golden Mahogany
POSTED BY:
Carla T.
October 24, 2019
I think this product is more of a shampoo than a rinse. Not sure if it is suppose to lather like a shampoo would.
Carla - Thank you for your feedback. We apologize for the confusion with our Tint Rinse (Golden Mahogany). We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
Kamila Z.
October 22, 2019
This product definitely it's no good for a brown hair with few lighten tones.
Reviewed Color: Golden Mahogany
POSTED BY:
Kamila Z.
October 22, 2019
It made my hair ginger/ orange. I Checked description on website for what color is good, but unfortunately doesn't make good for mine.
Kamila - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Joy S.
October 22, 2019
Not much difference
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Joy S.
October 22, 2019
I have tried this product a couple of times, as I thought it must be something I was doing wrong, but no. There is little, or no, difference to my hair. I really wanted it to work, but I found that it doesn't.
Joy - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Soft Red Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jacky L.
October 21, 2019
Not worth the money
Reviewed Color: Dark Brunette
POSTED BY:
Jacky L.
October 21, 2019
I wasn’t pleased with the tint rinse it actually made my hair really dry & left a weigh down feeling
Jacky - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen D.
October 17, 2019
Can't review because I did not receive it
Reviewed Color: Golden
POSTED BY:
Karen D.
October 17, 2019
Where is my shipment? According to tracking it left New York, then went to Las Vegas, to Illinois and then to Georgia. No tracking updates in the last 2 days.
Karen - We are sorry to hear your shipment has not arrived! Keep an eye out for an email from us to see if we can get this resolved for you. Thanks for choosing eSalon!
POSTED BY:
Sara K.
October 17, 2019
Residue
Reviewed Color: Red
POSTED BY:
Sara K.
October 17, 2019
This product seems to leave a filmy residue on my hair that feels kind of gross.
Sara - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Red). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kerry P.
October 17, 2019
A Joke-I won't try again but I raised from 1☆ due to better customer service
Reviewed Color: Purple
POSTED BY:
Kerry P.
October 17, 2019
Didnt work at all. A complete waste of money and horrible customer service.
Edit 10/17/19: Desiree from esalon reached out to me after receiving this review. She was very polite, offered solutions, and helped me feel better about my experience. Thanks, Desiree, for now, I have raised my review from 1 star.
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with our Camo Mist Tint Rinse (Soft Red Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Terri - We're truly sorry that our Tint Rinse (Copper) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa G.
October 10, 2019
No good
Reviewed Color: Blonde Neutralizer
POSTED BY:
Lisa G.
October 10, 2019
Feels very bad in hair. Doesnt smell to good eithier.Turned my hair orange. I was sent replacement bottle that turned my hair dark red. Very unhappy. I would so like to be refunded. I wish they had of told me from the beginning I couldnt go blonde from light brown with this product. I was told I need to go to professional salon. Thanks for telling me after I put this eye burning awful smelling product in my hair.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda V.
October 9, 2019
Sloppy
Reviewed Color: Light Brunette
POSTED BY:
Linda V.
October 9, 2019
I am not thrilled this is messy ....Still evaluating
Linda - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Light Brunette). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lauren W.
October 9, 2019
Wrong color
Reviewed Color: Light Brunette
POSTED BY:
Lauren W.
October 9, 2019
So I got a very dark tint. When I put it on my hair it bacame a very dark brown. My sister dyes her hair a dark brown and LOVED the tint, but I would prefer the golden brown next time.
Lauren - We're truly sorry that our Tint Rinse (Light Brunette) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Andrea M.
October 6, 2019
Didn't do anything
Reviewed Color: Copper
POSTED BY:
Andrea M.
October 6, 2019
Waste of money, this doesn't do anything to brighten or refresh color.
Andrea - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patsy D.
October 6, 2019
Tint
Reviewed Color: Golden Mahogany
POSTED BY:
Patsy D.
October 6, 2019
Not sure of expectation! But under performing for that price
Patsy - We're truly sorry that our Tint Rinse (Golden Mahogany) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Caroline W.
October 5, 2019
Bummed
Reviewed Color: Red Neutralizer
POSTED BY:
Caroline W.
October 5, 2019
I am so bummed! I saw a YouTube video about this product and read the reviews for it online. Everything indicated that this product Is amazing for toning down red hair. I have naturally brown hair that was dyed red a while ago. Now my hair is a reddish brown color. I used a nice amount of this product and left it on my hair for the recommended time. Not only did the color not change whatsoever, my hair now feels rough and tangled. I'm so sad because everyone online says how great this product was and I couldn't wait to try it.
Caroline - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Caitlin C.
October 5, 2019
Unsure
Reviewed Color: Copper
POSTED BY:
Caitlin C.
October 5, 2019
I'm not quite sure I know what this is doing exactly.... I use it just in case it is working. But I dont notice a difference.
Caitlin - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Emily B.
October 5, 2019
Did Absolutely Nothing
Reviewed Color: Golden Mahogany
POSTED BY:
Emily B.
October 5, 2019
What a bummer - I had high hopes for this. It did absolutely nothing, despite applying it as a mask, under a heat cap for 30 minutes. I placed an order for Overtone.
Emily - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie D.
October 4, 2019
The color
Reviewed Color: Copper
POSTED BY:
Julie D.
October 4, 2019
the copper inhancer, looks copper but it doesn't make my hair look copper
Julie - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Candice - We're truly sorry that our Tint Rinse (Copper) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Molly M.
October 1, 2019
Dried my hair out
Reviewed Color: Purple
POSTED BY:
Molly M.
October 1, 2019
It's okay. It dried my hair out quite bad when I first used it. But I have kept trying it. I don't know how well it keeps the color, but overall its good.
Molly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda H.
September 29, 2019
Not worth it
Reviewed Color: Red Neutralizer
POSTED BY:
Amanda H.
September 29, 2019
I tried this tint rinse after the “soft red” neutralizer didn’t show any noticeable results. Unfortunately this one was the same- doesn’t help to get rid of brassy tones in my hair. I do love the smell and way it makes my hair so soft though.
Amanda - We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa G.
September 28, 2019
Doesn't really work to tone brassy hair very well
Reviewed Color: Blonde Neutralizer
POSTED BY:
Teresa G.
September 28, 2019
It may have toned my hair slightly, but really wasn't effective. It was sudsy, and kind of weird. I think it added to the drying effect the color had already had.
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Catherine C.
September 27, 2019
nothing exceptional
Reviewed Color: Blonde Neutralizer
POSTED BY:
Catherine C.
September 27, 2019
was an average conditioner, had to use another with it to soften my hair after colouring.
Catherine - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Nikki Y.
September 27, 2019
Ugh! :(
Reviewed Color: Red
POSTED BY:
Nikki Y.
September 27, 2019
This stuff is awful and I have the pictures to prove it. Not good on strawberry blond hair. It messed my hair up so bad, I looked like a clown. I had to re-dye my hair a very very dark brown to cover it. Not happy!
Nikki - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Red). We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Madeleine B.
September 26, 2019
Didn’t work on my brassy light brown hair
Reviewed Color: Red Neutralizer
POSTED BY:
Madeleine B.
September 26, 2019
I bought the red neutralizer hoping to help get unwanted red tones out of my hair, which gets red from sunlight. I left it on at first for 2-3 mins as the bottle says, no results, nothing. Read some reviews and tried leaving it on for a full 5 mins, still no difference. Also didn’t feel any benefit of smooth silky hair afterwards, so unfortunately this product just didn’t do anything at all to my hair.
Madeleine - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Ami - Thank you for your feedback on our Tint Rinse (Golden Mahogany). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa F.
September 25, 2019
Not what I expected
Reviewed Color: Copper
POSTED BY:
Teresa F.
September 25, 2019
I used the tint to just give my color a little boost yesterday and after drying my hair was very copper colored. I was not pleased, I thought my color would be just a shiny sandy brown which is the normal color but the copper color was far too bright for me and I am now having to use a clarifying shampoo to try to take some of the copper color out. This color may work for some people, its a pretty color but just not for me.
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Violet M.
September 24, 2019
No color difference, but moisturizing.
Reviewed Color: Golden
POSTED BY:
Violet M.
September 24, 2019
My hair is naturally brown. I wanted to add a brighter complexion and this product was recommended for that. The first time I used it after shampooing, I noticed no difference (just like every product I've used on my hair). I started using it twice in the shower, still no noticeable difference and I shower everyday so I thought that by now I would get what I paid for. I debated returning this product, or using it until the bottle is finished to see if that takes effect. However, I do notice my hair is more moisturized and no longer as frizzy,. Thank u, next product.
Violet - We're truly sorry that our Tint Rinse (Golden) did not provide a noticeable difference. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer K.
September 23, 2019
Just ok
Reviewed Color: Red Neutralizer
POSTED BY:
Jennifer K.
September 23, 2019
I didn't really see much of a difference after use for neutralizing red. I feel like it did add shine though.
Jennifer - We're truly sorry that our Tint Rinse (Red Neutralizer) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marianne V.
September 22, 2019
color difference
Reviewed Color: Copper
POSTED BY:
Marianne V.
September 22, 2019
Does not seem to be a difference in color using it or not. May be able to tell more when I use it after a couple of washings
Marianne - Hemos mandado un correo electrónico para ver qué podemos hacer para remediar esta situación. Valoramos a cada cliente y esperamos proporcionarle un producto que se adapte mejor a sus necesidades. Esté atento a su bandeja de entrada para más detalles.
POSTED BY:
Dianna L.
September 22, 2019
Made my hair feel weird
Reviewed Color: Light Brunette
POSTED BY:
Dianna L.
September 22, 2019
This product made my hair feel strange like it wouldn't rinse out. It lathered like shampoo so I rinsed and tried again and it still did that. No real color boost either.
Dianna - We're truly sorry that our Tint Rinse (Light Brunette) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda S.
September 22, 2019
100% guaranteed UNSATISFIED CUSTOMER
Reviewed Color: Copper
POSTED BY:
Amanda S.
September 22, 2019
I was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL!
From a 100% GUARANTEED UNSATISFIED CUSTOMER
Amanda Satison
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl B.
September 21, 2019
Did Not Receive with my Order
Reviewed Color: Copper
POSTED BY:
Cheryl B.
September 21, 2019
I did NOT receive Any Tint Rinse this time. Tried to contact company no response
Cheryl - We're truly sorry that our Tint Rinse did not arrive with your order. Please be on the lookout for an email from our team to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amy M.
September 20, 2019
Horrible!! Hair fell out in clumps!!
Reviewed Color: Red Neutralizer
POSTED BY:
Amy M.
September 20, 2019
Do not use. Used product as directed and my hair fell out immediately in clumps!!
Amy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kristine - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Renee E.
September 20, 2019
This didn't make any difference in my hair color
Reviewed Color: Purple
POSTED BY:
Renee E.
September 20, 2019
I've used the tint rinse a few times now and I don't see any difference in the color of my hair and it leaves a weird film on my hair. I'm sure this works for others but it did nothing for my hair
Renee - We're truly sorry that our Tint Rinse (Purple) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Eileen - We’re sorry to hear that you did not receive the Tint Rinse (Warm Beige) in your order eSalon order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Dorothy H.
September 16, 2019
Tint
Reviewed Color: Copper
POSTED BY:
Dorothy H.
September 16, 2019
Not noticing much of a difference when I use it in between shampooing and conditioning
Dorothy - We're truly sorry that our Tint Rinse (Copper) did not provide the changes you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katie H.
September 14, 2019
Made my hair noticeably lighter
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Katie H.
September 14, 2019
The tint rinse seemed to make my hair lighter, but didn’t really neutralize the red. My hair gets brassy after about a month and it drives me crazy when people say I’m a red head. I’m going to try it a couple more times but the first time it seemed to lighten it and didn’t get rid of the red.
Katie - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
missy F.
September 12, 2019
blonde reutralizer
Reviewed Color: Blonde Neutralizer
POSTED BY:
missy F.
September 12, 2019
I would say the label on this item is inaccurate. I have had a neutralizer applied periodically over the years at the salon and this product does not do the job. It also dried out my hair quite a bit which was surprising. Love many of eSalon's products but you may want to go back to the drawing board with this one.
missy - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Simone - We're truly sorry that our Tint Rinse did not provide the change in color you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
ANA C.
September 11, 2019
It's ok
Reviewed Color: Purple
POSTED BY:
ANA C.
September 11, 2019
I like the idea of this product, but I can't really say I see a significant difference when I use it.
Ana - We're truly sorry that our Tint Rinse did not provide the effect you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Laurie G.
September 8, 2019
Tint Rinse
Reviewed Color: Mahogany Copper
POSTED BY:
Laurie G.
September 8, 2019
Made my hair to red for my liking but it you want red then it is excellent!
Laurie - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Mahogany Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Imogen H.
September 4, 2019
Not Great
Reviewed Color: Red Neutralizer
POSTED BY:
Imogen H.
September 4, 2019
I was unsure whether to purchase this product given the mixed reviews, however decided to check it out for myself. The product isn't great, didn't make any difference to the brassy tones in my hair and it was also rather drying.
Imogen - We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katy F.
September 4, 2019
Don’t buy
Reviewed Color: Blonde Neutralizer
POSTED BY:
Katy F.
September 4, 2019
I’ve used store brands that make more of a difference than this tint rinse.
Katy - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Angela - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Michelle - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela L.
September 2, 2019
Will not use tint again.
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Pamela L.
September 2, 2019
I think this made my color nearly black. Will not order again.
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Soft Red Neutralizer). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Birgit L.
September 1, 2019
Damaging
Reviewed Color: Light Brunette
POSTED BY:
Birgit L.
September 1, 2019
This frizzed my hair like nothing else. I tried it several times because I've read reviews about how smooth everybody's hair is after use.....not my fine hair. Not for me...unfortunately..
Birgit - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Light Brunette). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
claudia N.
August 30, 2019
Good refreser
Reviewed Color: Copper
POSTED BY:
claudia N.
August 30, 2019
I liked that is refreshed my color but the conditioner did not soften my hair at all
claudia - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Julie W.
August 29, 2019
Only good for staining your shower walls!
Reviewed Color: Red
POSTED BY:
Julie W.
August 29, 2019
This stuff is little more than paint! It comes off on your pillow and everywhere except my shower walls. Does not last 24 hours. Really disappointing!
Julie - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sara S.
August 28, 2019
Not as good as I’d wished.
Reviewed Color: Golden Mahogany
POSTED BY:
Sara S.
August 28, 2019
I unfortunately didn’t see much of a change in my hair when I used this. Maybe it was a little shinier. I also made my hair feel somewhat dry.
Sara - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Chandra d
August 28, 2019
My hair is very dull
Reviewed Color: Golden Mahogany
POSTED BY:
Chandra d
August 28, 2019
I bought this thought it would help make my new color shine. I can't tell the difference. Not very satisfied with this product.
Chandra - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Golden Mahogany). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sharon - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not reduce the red tones as you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Theresa B.
August 24, 2019
Color tint rinse
Reviewed Color: Red
POSTED BY:
Theresa B.
August 24, 2019
Nice in that it helps offset the fading I get with my redfish brown on between coloring. Bad side for me was staining on my hands, scalp and transferring to towels. The shine is nice though.
Theresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Red). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Mary A.
August 23, 2019
Didn’t do a thing
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Mary A.
August 23, 2019
Bought to help with the reddish tint that is happening to my hair. But it on even for 15 minutes and it didn’t change a thing. Really disappointed in this.
Mary - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Megan D.
August 22, 2019
Made my hair feel greasy
Reviewed Color: Copper
POSTED BY:
Megan D.
August 22, 2019
My hair would get flat and gross looking every time I used this product.
Megan - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Erica B.
August 19, 2019
Disappointed
Reviewed Color: Red Neutralizer
POSTED BY:
Erica B.
August 19, 2019
I had high hopes for this product since nothing else helps with my orange/ copper tones and I read a lot of great reviews but unfortunaly it didn’t do anything for my hair except make it soft and shiny..
Erica - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Red Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kelly S.
August 17, 2019
Tint rinse
Reviewed Color: Copper
POSTED BY:
Kelly S.
August 17, 2019
I may be using this wrong so it may deserve a higher rating but I personally dont see a difference between coloring in my roots with this rinse.
Kelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you. We have reached out to you via email to discuss this matter further, and see what we can do about helping you out with the Tint Rinse (Copper). Keep an eye on your inbox for more details.
POSTED BY:
Gladys D.
August 17, 2019
didnt notice a difference in color
Reviewed Color: Purple
POSTED BY:
Gladys D.
August 17, 2019
I used it once and didnt do much as far as depositing cololr.
Gladys - We're truly sorry that our Tint Rinse (Purple) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ann S.
August 13, 2019
No stars?
Reviewed Color: Copper
POSTED BY:
Ann S.
August 13, 2019
Can I give it no stars? Not even close to my medium blonde.
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We appreciate you reaching out!
POSTED BY:
Sheila B.
August 12, 2019
disappointing color - too mush brass still
Reviewed Color: Blonde Neutralizer
POSTED BY:
Sheila B.
August 12, 2019
I made sure to notify eColor that my hair tends to turn RED and to please do not even place one drop of any form of red in the color. Well - they did and my hair was brassy! They sent color number 2 and lightened it - there is still brass. While the kits are nice and convenient - they can't get it right if your hair lends to a brass and you do not want brass/red.
Many of their photos feature red or brass tones - should have been a flag. The neutralizer does not eliminate brass - a misconception by many colorists.
Sheila - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Maureen P.
August 12, 2019
Not a fan
Reviewed Color: Copper
POSTED BY:
Maureen P.
August 12, 2019
The rinse made my hair feel dry and hard. I love the hair color, but I am not a fan of this tint rinse.
Maureen - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Sharon - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Purple). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Catherine - We're truly sorry that our Tint Rinse (Purple) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Candace M.
August 9, 2019
Splotchy!!
Reviewed Color: Red Neutralizer
POSTED BY:
Candace M.
August 9, 2019
I applied the product exactly as directed, and figured that the lather was going to help spread the product evenly throughout my hair...Well, my hair is now splotchy, with literal stripes of color going through it. The sections that got the bulk of the product are a beautiful ash tone, but the rest of my hair? Yikes
Candace - We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rox S.
August 9, 2019
Not useful at all
Reviewed Color: Light Brunette
POSTED BY:
Rox S.
August 9, 2019
I didn't notice this doing anything Just wasted money
Rox - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
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