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The light set was easy to use and the instructional video on this topic was great. Unfortunately my highlights turned out pumpkin orange and looked terrible. I used the toning mask a second time the next day (esalon provides plenty of the toning mask.) to try to neutralize the color to no avail. I have been so happy with my custom color sets the entire time I've been an esalon customer that I was shocked how bad this product turned out on my hair. I will not use it again. I will continue ordering custom color from this company.
Myriah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela O.
December 6, 2021
My hair is orange
Reviewed Color: Dark Brunette
POSTED BY:
Angela O.
December 6, 2021
Help! I only developed my hair for 25 minutes and it lightened so much it is now bright orange when my hair is near black. I did use the toner mask as well and it is so brassy. I don’t think I would ever order the highlight kit again after this.
Angela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte K.
December 2, 2021
Easy to use
Reviewed Color: Light Blonde
POSTED BY:
Charlotte K.
December 2, 2021
It is a lot easier to use than the kits you can buy in supermarkets/grocery stores and the result is way better.
Charlotte - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light Blonde). We look forward to the next opportunity to delight you!
POSTED BY:
Wanda R.
December 2, 2021
disaster
Reviewed Color: Light to Medium Brunette
POSTED BY:
Wanda R.
December 2, 2021
very very difficult to use, unless you are a professional hair stylist doing this on someone else. results were terrible. uneven, clumpy, not pretty
Wanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa L.
November 27, 2021
Highlights always look great.
Reviewed Color: Light Blonde
POSTED BY:
Lisa L.
November 27, 2021
However, all color needs to be left on for 3-4 times longer than recommended in the directions. When I used to go to the salon, they put me under the hair dryer at the salon during my color and highlights and it still takes at least twice as long as most of their clients.
Lisa - We're thrilled to hear that you're enjoying the Light Set (Light Blonde). We look forward to our next opportunity to delight you!
POSTED BY:
Barb S.
November 25, 2021
Highlight set
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Barb S.
November 25, 2021
Love the unique technique and how easy it was to highlight myself! Also appreciated the adjusted directions in my following root touch up coloring sets! I just needed to follow the steps.
Hi Barb, We're thrilled to hear that you're enjoying the Light Set (Medium to Dark Copper & Mahogany). We look forward to our next opportunity to delight you!
POSTED BY:
Brittany B.
November 24, 2021
Bad bad bad!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Brittany B.
November 24, 2021
I followed all directions correctly. The color was so bad I had to get it corrected professionally. The balayage color looked orange! Big yikes. Immediately canceled plan.
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel O.
November 22, 2021
Disappointing results
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Rachel O.
November 22, 2021
I have used esalon's color system several times and been happy with the results. I used this light set today and followed the directions carefully. The formula was very chalky, drying on my hair almost instantly, making it almost impossible to apply evenly on each section of hair. After following the directions, I blow dried my hair and was frustrated to see patchy lighted sections all over my head. I used the included toning mask as well and my hair still turned out brassy. I would not recommend this product unless you are an expert or know someone with experience who can help you apply it evenly before it drys.
Rachel - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Clair P.
November 21, 2021
Hang in there to adjust colour
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Clair P.
November 21, 2021
After 2 not quite right colours , once you get there I cannot fault it. Glad I didnt stop , better than shop boxes by a mile
I've now used two of e salons colors after highlighting over the summer and can STILL see the highlights. No help from them instruction wise on what to do after highlights.
Pam- Thank you for reaching out to us here at eSalon! We truly appreciate you sharing your feedback with us. We are so sorry to hear your recent color results did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Candice S.
November 17, 2021
Not unless you are a professional
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Candice S.
November 17, 2021
I’ve been happily dying my hair for the last 6 months. The colorist said that my hair would not lighten very much and I chose the darkest highlights. It was a disaster. The end product was completely bleached out spotty and chunky. When I called frantic for help they said they would send a product to help me but wouldn’t/couldn’t explain why it was the best product to help. Also, I got it a week later.
Candice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trisha N.
November 14, 2021
Easy to Use
Reviewed Color: Light Blonde
POSTED BY:
Trisha N.
November 14, 2021
This gives me great highlights and its easy to use, thanks eSalon!
Trisha- We're thrilled to hear that you're enjoying the Light Set (Light Blonde). We look forward to our next opportunity to delight you!
POSTED BY:
Diane M.
November 14, 2021
Major regrets
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Diane M.
November 14, 2021
I've been using the Light Sets for awhile now and was always very happy with the results. However, even though I decided to try a darker hair color this time (which turned out beautifully), I was sent the same color Light Set that I used with my lighter color. I never questioned the selection nor did I read other reviews, but after having using the set yesterday, I wish I had. My beautiful underlying dark color now looks like it has orange stripes going through it. This Light Set color worked nicely with my lighter colored hair, but it looks horrendous with my new darker color. I'm afraid that I will have to live with the orange stripes until they fade because my hair is thin and fine, and I'm afraid of damaging it. I guess I'm just thankful that we're in our rainy winter season here in the PNW so I can keep my hood up when I go outside. Never again, unless they come up with a new color Light Set for this type of darker hair color.
Diane - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Hi Angela, We're thrilled to hear that you're enjoying the Light Set (Light to Medium Brunette). We look forward to our next opportunity to delight you!
POSTED BY:
Rachel N.
November 6, 2021
Loved it!!! I recommend it.
Reviewed Color: Dark Brunette
POSTED BY:
Rachel N.
November 6, 2021
I was pleasantly surprised by the end result. Considering I was doing it by myself, it turned out pretty good. I watched the video twice. Yes, the back was a bit challenging, but it worked out. I am a dark brunette and the highlights was a nice caramel. I will definitely repeat. The products smells nice and I actually enjoyed using the toner. Got also good compliments from people at the office on virtual calls.
78 of 82 people found this review helpful. Did you?
Rachel - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Dark Brunette)! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Patricia K.
November 5, 2021
Light set
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Patricia K.
November 5, 2021
Love it they always blend the highlights perfect with color
Patricia - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Medium to Dark Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
Jeni L.
November 4, 2021
Amazing
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jeni L.
November 4, 2021
Great results just a bit pricey but will buy it again for sure
Love the Light Set highlights! I have received more compliments since I have been using eSalon color on my roots + highlights then I have ever with my very previous very pricey salon foil hi lights. I also love the balayage style hi-lights for variation with my natural dark blonde hair. Highly recommend!
Michele - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Light Blonde)! We look forward to the next opportunity to delight you!
POSTED BY:
Lana S.
October 30, 2021
Colour light set.
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lana S.
October 30, 2021
The colour was nice, however my application of product, not so great! I have a bit to learn before I give highlights another go. Clumps of colour, and I probably should have done finer pieces of hair. Learning as I go, and would probably try again.
Lana - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Frances T.
October 28, 2021
Good color
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Frances T.
October 28, 2021
My hair pulls too much red with this formula. Hair color is great! Just not my shade!
Frances - We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Jeannie F.
October 27, 2021
Did not use
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jeannie F.
October 27, 2021
Did not use. Used “silver quick toner” at hairdressers shop. Do you have that color toner?
Jeannie - Thank you for your review. We are excited for you to try the Light Set in the future. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details.
POSTED BY:
Lisa
October 24, 2021
This color highlight did not come out nicely on my underlying color
Reviewed Color: Light to Medium Brunette
POSTED BY:
Lisa
October 24, 2021
Hi so I hate to post this review but it really turned out very coppery and it was very bright. I even did the tone several times but it didn't change anything. I'm ordering my root color again to cover it up.
Lisa - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the correct tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa
October 23, 2021
Very pretty
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Lisa
October 23, 2021
This was very pretty but a bit coppery for me. It was a pretty and shiny highlight.
Lisa - We're so happy to hear that you're enjoying the results from our Light Set (Medium to Dark Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Erin J.
October 22, 2021
Highlights!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Erin J.
October 22, 2021
Yes please, love this set, so easy to use and follow the directions. I used the brush and it came out great on my hair!
Erin - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We look forward to the next opportunity to delight you!
POSTED BY:
Karen H.
October 21, 2021
Another great product
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Karen H.
October 21, 2021
Another great product, I decided to try this with my color and I’m so glad I did! It just added an extra boost
Nadia M.- Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sherrie D.
October 18, 2021
Highlights at home
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sherrie D.
October 18, 2021
Better than expected!! I did my own balayage and was surprised by the ease of application as wel as the even end result.
Sherrie- We're thrilled to hear that you're enjoying the Light Set (Light to Medium Brunette). We look forward to our next opportunity to delight you!
POSTED BY:
Michael T.
October 14, 2021
Really easy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Michael T.
October 14, 2021
I have never applied my own highlights before and I was a little nervous but it was so easy. The instructions were clear and the product was thick so didn't drip or make any mess. The smell was not strong and it didn't irritate my skin. I would have liked a lighter result with less warmth but my hair is quite dark and golden, plus my root regrowth was around 3" so quite a lot to lighten. I'm hopeful to get it lighter on my next application. My hair feels soft and silky and not over processed at all. I think it is value for money but I would be happier if it was a bit less.
41 of 43 people found this review helpful. Did you?
I love that this product is super easy to use but not at all the result I was looking for. I requested for extra light brown highlights bc my hair is dark brown. I got an email after the order was made that my choice in color is not recommended. They recommended a dark brown high light kit which I accepted. I figure they knew more than me when it comes to coloring. After doing the process, my hair color looks exactly like my natural hair color. I spent $45 for my hair to look exactly the same. I suppose it’s my fault for not pushing for a blond to light brown highlight kit. I guess I will just figure out highlighting at the local beauty store.
Bonnie - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan M.
October 3, 2021
Orange
Reviewed Color: Dark Brunette
POSTED BY:
Susan M.
October 3, 2021
Followed instructions. Highlights came out orange. Ruined my hair. The custom color sets are fine, but if you are looking for highlights, pay for someone to do them at a salon.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mandy T.
October 1, 2021
This was so easy and looks GREAT!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Mandy T.
October 1, 2021
I wasn’t really nervous to do it myself but I honestly didn’t know how it would turn out.
Not only easy peasy but I got more compliments and questions asking who did my hair and am still getting them! I will be ordering again for next summers highlights😌
Mandy - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
Michelle - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Avril-joy C.
September 25, 2021
light set colour
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Avril-joy C.
September 25, 2021
love this colour product its so quick and easy to use it leave my hair looking natural and shinny and the smell is much better than shop bought products the added bonus the TEAM are there for support and any changes you need to make .
Maria - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julia R.
September 21, 2021
Light Set Heaven
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Julia R.
September 21, 2021
Easy to use with Great results! Color looks great and natural and last a long time. Lots of compliments on my hair after use
Julia - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Ashley C.
September 21, 2021
Definitely worth trying
Reviewed Color: Light to Medium Brunette
POSTED BY:
Ashley C.
September 21, 2021
This kit is easy to use and really turned out beautifully. I was very nervous, watched the video and followed the directions closely and had great results.
Ashley - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Elena M.
September 18, 2021
Great product, but should consider amount of the hair you have
Reviewed Color: Light to Medium Brunette
POSTED BY:
Elena M.
September 18, 2021
Amazing quality, super helpful instructions and video, easy to use, perfect result. There is a small But - i’ve got a lot of hair and it was not enough with one pack. I’ve managed to scrape last bits and pieces, but should be considered when you order. Next time will get 2 boxes.
Joann - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Maureen G.
September 15, 2021
My First Time Trying Home Balayage and it was So EASY
Reviewed Color: Light Blonde
POSTED BY:
Maureen G.
September 15, 2021
I spent $250 on bad salon cut and color and vowed never again. I thought I couldn't do much worse at home. It was worth a shot to try.
I got the light blonde Light Set and started the process as soon as it arrived at my door. I watched a bunch of how-tos on youtube and in the end I give myself a B+ for my inaugural effort.
Like some other first-timers, the top of my head is a little blotchy. My side part made that final sectioning a little tricky. Next time I'll pull further from the part before adding the color, and really make sure I do a very sharp angle with the product.
Overall the Light Set far exceeded my expectations. I've sent photos of my color to everyone I know and they're blown away. They can't believe I did it myself.
32 of 35 people found this review helpful. Did you?
Maureen - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Heather H.
September 15, 2021
no good
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Heather H.
September 15, 2021
I tried to Highlight my hair and it did nothing I dont see any difference in my hair. would not suggest to buy
Heather - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tracy W.
September 12, 2021
Beautiful Highlights
Reviewed Color: Light to Medium Brunette
POSTED BY:
Tracy W.
September 12, 2021
I'm using the light set to transition to a darker color. Beautiful results - I love the look!
Tracy - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Janice - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Megan K.
September 9, 2021
I finally did the highlights!
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Megan K.
September 9, 2021
I waited two days after my overall color and then did the highlights. I was terrified that I was going to mess it up, but it turned out great! My hair looks very natural and I think the color and highlights makes me look younger, which never hurts!
Megan - We're thrilled to hear that you're enjoying your Light Set results! We look forward to our next opportunity to delight you!
POSTED BY:
Erika G.
September 9, 2021
Very dry chunky mix
Reviewed Color: Light to Medium Brunette
POSTED BY:
Erika G.
September 9, 2021
I have used lightner before and they had a nice wet texture. Easy to spread on hair but is stuff dries out on the hair in a few minutes and is chunky. Very hard to work with. I have long hair and there was barely enough to finish. Nice suble color though.
Erika - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer G.
September 7, 2021
Too small
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jennifer G.
September 7, 2021
Not enough bleach for my hair, had to emergently mix up more! Also came out much lighter than expected, I'm half blonde now lol
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
erin F.
September 6, 2021
product
Reviewed Color: Dark Brunette
POSTED BY:
erin F.
September 6, 2021
absolutely not enough product here for my long long long hair. maybe after I have 2 boxes in hand I could write a good review
Erin - We're truly sorry that our Light Set (Dark Brunette) kit was not enough for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Hayley M.
September 6, 2021
Not arrived, still waiting after 3 weeks
Reviewed Color: Light to Medium Brunette
POSTED BY:
Hayley M.
September 6, 2021
Not arrived after 3 weeks, I’ve sent the company 2 emails asking for an update or replacement. No reply as of yet. Pretty disappointed as this is my first experience also.
Hayley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nancy W.
September 5, 2021
this was perfect and fairly easy to use
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Nancy W.
September 5, 2021
I like highlighting my own hair. I see people with highlights and they have what I call zebra hair from the salons. I was able to highlight and make it look very natural. Thanks Esalon
Nancy - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light Copper & Mahogany). We look forward to the next opportunity to delight you!
POSTED BY:
Janine E.
September 3, 2021
First time user
Reviewed Color: Light to Medium Brunette
POSTED BY:
Janine E.
September 3, 2021
Following the How To Video was so easy. Had step by step instructions
The first color wasn't exactly what I wanted. Esalon adjusted my formula so the next colour batch was more what I was hoping for. I have already recommended eSalon to friends.
Susan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Dana L.
September 2, 2021
Excited
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Dana L.
September 2, 2021
Have highlights now but cannot wait to refresh with this product !
Dana - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from your feedback on the results soon!
POSTED BY:
Jessica
September 1, 2021
What NOT to do
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jessica
September 1, 2021
I purchased this set thinking that I could get blonde highlights (even though my hair is DARK). WELL, the first strand I completed turned blonde while the rest was orange/copper and very shimmery under a fluorescent light. I’m not sure how much time was between starting with my first strand to ending with my last strand, but I did add an extra 5 minutes to the 30 min recommendation. There is also enough product for JUST highlights…
I definitely didn’t know what I was doing so my recommendations are:
1. Don’t lie about what your current hair color is
2. Have someone help you
3. Follow the directions (separate sections AND balayage instructions)
4. MAKE SURE TO WRING OUT HAIR when putting on toning mask (as to not dilute the solution; perhaps get another bottle)
5. Not recommended for all-over color substitution nor short hair (pixie cuts)
Jessica - We’re truly sorry that Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie M.
August 30, 2021
Did not use
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Julie M.
August 30, 2021
honestly I changes my mind and didn't want bleach in my hair
Julie - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laurie P.
August 29, 2021
Gets lighter as time goes on making color white
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laurie P.
August 29, 2021
I don't like that highlighter gets progressively lighter when I already have the lightest color kit
Laurie - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone you expected when reapplying. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Vanessa R.
August 28, 2021
Orange hair
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Vanessa R.
August 28, 2021
It did not turn out well. Did not like. Was not a good recommendation from the stylist.
Vanessa - We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Krista H.
August 26, 2021
Nope.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Krista H.
August 26, 2021
I used as directed (instructions with eSalon are EXCELLENT). I could see the first highlights turning ORANGE... I didn't want that to happen to the crown and front of my head!!! So I did not leave it on a full half hour after I finished painting the last highlight. I'm so glad I didn't wait. The highlights underneath were a bright orange.
I styled my hair trying to hide the bad highlights.
BUT - I was able to cover this up a lot as I used a tint rinse from eSalon and leftover toner so I've been using those to mask the orange which has worked.
Very strange because this was the 4th procedure in a row that I've done with eSalon so they have a record of my hair situation.
I'm not completely turned off eSalon though... I hate going to the salon because it takes 3+ hours. I will probably try something else with eSalon.
Krista - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Tereza - We're so happy to hear that you're enjoying the Light Set (Dark Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Terri H.
August 23, 2021
Like it
Reviewed Color: Light Blonde
POSTED BY:
Terri H.
August 23, 2021
It’s nice, but I need to be able to get my grey hair colored
Terri - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen R.
August 22, 2021
Highlights
Reviewed Color: Light to Medium Brunette
POSTED BY:
Karen R.
August 22, 2021
Great highlights, easy to apply and looks natural.
Karen - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light to Medium Brunette). We look forward to the next opportunity to delight you!
POSTED BY:
Kimberly H.
August 17, 2021
Tricky but ..
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kimberly H.
August 17, 2021
Not easy to keep up. I find it hard to halibut the same area. I do like the overall effect.
Kimberly - Thank you so much for sharing your feedback! We are thrilled to hear you love the outcome of your highlights. Please keep your eyes peeled for an email from eSalon with some helpful application tips. Happy Highlighting!
POSTED BY:
Catherine D.
August 15, 2021
Not good
Reviewed Color: Dark Brunette
POSTED BY:
Catherine D.
August 15, 2021
Before applying this I called eSalon to ask how many shades my hair would lighten from the chemical process. I was concerned about going too light. I told the colorist I was thinking of washing it out in half the recommended time and she informed me it would lighten a Max of three shades. I ended up keeping an eye on it and at 15 minutes I turned almost blond. I have dark brown hair. I had a heart attack. The toner only made the hair turn orange/copper. I look like a red headed Cruella Deville. Now I have to go to a real salon and get my hair fixed by a professional. Not cool eSalon. I want my money back.
Catherine - We're truly sorry that our Light Set (Dark Brunette) did not provide the subtle tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Candy
August 12, 2021
So natural!!!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Candy
August 12, 2021
Couldn't believe how beautiful it turned out!!! So many compliments! I love it!!!So easy to do and looks really great😍💞wonderful product...
Candy - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your natural results with our Light Set (Light Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Kitti H.
August 12, 2021
great product
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Kitti H.
August 12, 2021
There is definitely a learning curve with using the light set however it works exactly as I hoped it would. The toner is probably my favorite part.
Kitti - We're thrilled to hear that you're enjoying the Light Set (Medium to Dark Blonde). We look forward to our next opportunity to delight you!
POSTED BY:
Janie H.
August 11, 2021
highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Janie H.
August 11, 2021
I used the light set for the first time this weekend after coloring my roots. I was amazed at how good the highlights look. I have gotten several compliments at my work.
Janie - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Catherine B.
August 11, 2021
Lovely summery look
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Catherine B.
August 11, 2021
I was a bit wary of using the light set but it's given me a lovely subtle summery look. Easy to apply too.
Absolutely the worst thing I’ve ever done to my hair. The way they tell you to apply and time it leaves the bottom and middle layer processing longer so those areas are yellow — and the top is extremely brassy orangey awfulness. I thought since they formulated the base this would be something to complement it. I followed the instructions to the letter. Now I’ll be going to Sally to get a Demi color to try and mask it until my regular hair dresser has an appointment 5 weeks from now. This is going to end up being a very expensive fix. I don’t see a place for me to upload a photo …. Do not recommend if you have dark hair. My daughter has dark blonde / light brown hair and I added a few pieces around her face with the leftover — hers is cute but she’s got virgin light hair to start…. Not for dark hair …. Maybe not even for dark color treated hair ….
Hayden - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen V.
August 9, 2021
A little Scared at first
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Karen V.
August 9, 2021
So I colored my hair on Saturday and I was very hesitant to do the highlights. But I did on Sunday. It was pretty simple but I saw my first strips becoming very blonde and I got scared so 15 minutes after my last strip I washed it off. So glad I did because the first strip was very blonde. But all in all I love the color.
Karen - We’re pleased to hear that you’re enjoying your highlighting results! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Delighted with the results!!!! Light set and root colour are perfect! E salon are amazing products amazing value for money and staff so professional, approachable and helpful. I will never get a hairdresser to do my colour again. Thanks Lucia I'm so glad you are my hair colourist. Thank you
Valerie - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Kimberly - We're thrilled to hear that you're enjoying the Light Set (Medium to Dark Copper & Mahogany). We look forward to our next opportunity to delight you!
The first time I highlighted my hair, I felt like it was too much, especially around the root area. This time, I used a light touch and blended more to the natural lines of my hair. I love it! It looks very natural. So glad I tried it a 2nd time. I loved the way the Toning Mask made my hair feel. Hoping I can use it for a once a month conditioning mask.
15 of 15 people found this review helpful. Did you?
Debbie - We're thrilled to hear that you're enjoying your results with our Light Set (Light Copper & Mahogany). We look forward to our next opportunity to delight you!
Linda - We're so happy to hear that you're enjoying the Light Set (Light Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Marlene B.
July 23, 2021
Great
Reviewed Color: Light Blonde
POSTED BY:
Marlene B.
July 23, 2021
I didn’t need to redo my highlights until last weekend. Not sure what was done differently this time but my hair came out GREAT. No brassiness like I have been having the last couple of times since I moved to AZ. Keep up the great work
Marlene - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Fiona W.
July 21, 2021
Disappointing
Reviewed Color: Light to Medium Brunette
POSTED BY:
Fiona W.
July 21, 2021
There is definitely a knack to getting the technique right with this. I watched the ‘how to’ video first & followed the instructions. The back looks OK but the side bits are far too light and it has ruined the texture of my hair, making it puffy & parched. I think the processing time was too long for my hair.
Fiona - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the easy highlighting experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie S.
July 20, 2021
Disaster!
Reviewed Color: Dark Brunette
POSTED BY:
Julie S.
July 20, 2021
I’ve been using the custom colour for the whole of lockdown and love it so decided to give the highlights a go, following the video tutorial stage by stage. Absolutely gutted. Left with bright orange stripes in my long, very dark brown hair. I look horrific. Seriously contemplating shaving my head.
Julie S. - We're so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. We truly appreciate your feedback.
POSTED BY:
Kathryn G.
July 19, 2021
Love love love it!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Kathryn G.
July 19, 2021
Loving my new highlights - so easy to do & especially love that they are the perfect ‘light’ for my custom colour. Even my husband noticed (had to teach him a new phrase - multi tonal!)
Best of all, my friend who’d just paid £££ at the salon for bayolage is so disappointed in hers after seeing mine
So glad I put my brave pants on and went for it!
20 of 20 people found this review helpful. Did you?
Danita - Thank you so much for sharing your feedback with us! We're so happy to see that you just applied your Light Set (Light Copper & Mahogany)! We can't wait to see your updated feedback soon.
POSTED BY:
Vicky L.
July 17, 2021
Very harsh, trashed my hair
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Vicky L.
July 17, 2021
Also it spread across my hair and didn’t stay where I’d applied it so I ended up with a not very attractive lighter top layer rather than the baylage I had attempted
Vicky L. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jill J.
July 15, 2021
Too vivid for me
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jill J.
July 15, 2021
I was hoping for a more subtle blonde - the ‘yellow’ was too strong for me.
Jill J. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Laura I.
July 13, 2021
Perfect color
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laura I.
July 13, 2021
Long lasting. Don’t wait to switch from your old fashioned salons try these colors and supportive experts. The color lasts twice as long as my overpriced salon.
Laura - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Carrie - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Medium to Dark Blonde). We look forward to the next opportunity to delight you!
POSTED BY:
Carrie B.
July 13, 2021
Easy and looks great
Reviewed Color: Light Blonde
POSTED BY:
Carrie B.
July 13, 2021
It's so easy, takes little time and looks great. Recommended
Carrie - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
POSTED BY:
Nancy J.
July 13, 2021
It did lighten….
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Nancy J.
July 13, 2021
It did lighten but to a super brassy orange color. It looked so terrible. Not at all what I was hoping. I’ve basically have been wearing a hat ever since I did it till I figure out what to do. I was sent a toner and it worked somewhat. But I’m skeptical about doing bayalage like this again.
Nancy - We apologize that you aren’t happy with your Light Set results. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to help provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Toni H.
July 12, 2021
Subtle Highlights
Reviewed Color: Light to Medium Brunette
POSTED BY:
Toni H.
July 12, 2021
I used Light Set on my hair recently on my regrowth areas and added new ones around the back of my hair. It brightened up my hair quite a bit, which brightened up my face as well! I am in my 60's, but by using Light Set, I look years younger. I love it!!!
Toni - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We look forward to the next opportunity to delight you!
Jodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel M.
July 8, 2021
I cried
Reviewed Color: Light to Medium Brunette
POSTED BY:
Rachel M.
July 8, 2021
I don't usually make a big fuss about appearances, but I used this EXACTLY as directed and even watched videos. My hair turned out awful and will need to be professionally redone.
Rachel - We're truly sorry that your highlights did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lorraine D.
July 7, 2021
Highlights I was hoping for!
Reviewed Color: Light Blonde
POSTED BY:
Lorraine D.
July 7, 2021
I had used the medium blonde light set the previous two times, but I decided to try the light blonde light kit this time since the medium didn’t lighten my naturally medium blonde hair as much as I’d like. This did the trick! I wish I had a little more color to mix later on, though, since I always seem to chicken out when I reach the top layer, and don’t add enough highlights closer to my roots. It turned out beautifully, though.
Lorraine - We’re pleased to hear that you’re enjoying the Light Set (Light Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Blessings Paul L.
July 7, 2021
What a blast
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Blessings Paul L.
July 7, 2021
Such a delight to receive all this care and attention in the mail it all shows blessed and blessings
Blessings Paul - We’re pleased to hear that you’re enjoying the Light Set (Light Copper & Mahogany)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Alexis M.
July 7, 2021
Not aFan
Reviewed Color: Light to Medium Brunette
POSTED BY:
Alexis M.
July 7, 2021
This dried my hair out and was difficult to work with. It came out brassy and has orange hues.
Alexis - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the correct tone and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly C.
July 5, 2021
First time light set
Reviewed Color: Dark Brunette
POSTED BY:
Kelly C.
July 5, 2021
I tried the light set for the first time and it came with everything that I needed and excellent instructions. I found that I didn't do the steps fast enough for some parts of my hair and I got some brassy results. The stylist that I talked to suggested a color change and a new tint rinse and my hair looks great.
Kelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Caroline S.
July 5, 2021
Good highlights.
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Caroline S.
July 5, 2021
I like the highlights. The first time there wasn’t enough highlights. Second time too many🤣🤣🤣. Getting better at it now. Really good highlights.
Fun doing it, I did a full overall highlight. I tried putting more highlights around my part... Some pieces didn't turn out as great. Make sure spread it on evenly coating to get full coverage. I am going for a second try... Through practice it will get better
Kelly - We're truly sorry that our Light Set (Light Copper & Mahogany) did not turn out as you expected. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Raquel B.
July 2, 2021
Dissapointing.
Reviewed Color: Dark Brunette
POSTED BY:
Raquel B.
July 2, 2021
Followed directions to the t however my color turned out orange. Unfortunately will take off of my auto ship.:(
Raquel - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura W.
June 30, 2021
Not good
Reviewed Color: Light to Medium Brunette
POSTED BY:
Laura W.
June 30, 2021
I have medium to dark brown hair and I bought the highlights that was suggested for my hair color. It turned out AWEFUL. It was way to blonde. It looked so bad. Lucky I had a soft medium brown store bought hair color and I immediately colored all the highlights. When I was done it looked much better but you could still see some blonde in my hair. With the highlights I watched the videos a few times and read the instructions because I was really scared to do this. Now I know I’ll never ever buy this again. A waste of my money and a $3.00 box color fixed it.
Laura- We're truly sorry that our Light Set in Light to Medium Brunette did not provide the sun-kissed results that you were hoping for. We sincerely value every client and we thank you for sharing your feedback with us. We have reached out to you via email to see what we can do about remedying this situation. Keep a lookout on your inbox for more details.
POSTED BY:
Jessica B.
June 29, 2021
Amazing results
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jessica B.
June 29, 2021
I absolutely love the light set results. It was actually simple to do. I recommend watching the step by step video before applying.
Jessica - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Amy S.
June 29, 2021
Money back guarantee is a lie
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Amy S.
June 29, 2021
I am still not happy with my color. I have complained multiple times. Money back guarantee is a lie. Im canceling my account
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria R.
June 29, 2021
Not satisfied
Reviewed Color: Light to Medium Brunette
POSTED BY:
Maria R.
June 29, 2021
My highlights are lighter than I wanted even though I follow the times instructed. I'm a bit disappointed.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire W.
June 28, 2021
Check your hair don’t trust their timings!
Reviewed Color: Dark Brunette
POSTED BY:
Claire W.
June 28, 2021
I have VERY dark brown hair and have been using a dark hair colour from esalon for years very confidently. I decided to try the light set for dark brunette and followed the instructions to the letter only to be left with brassy orange highlights. I wish I had checked how the colour was changing rather than trust that 35 minutes was the correct timings. I see from other reviews that others have done this successfully. Esalon are sending me a semi permanent colour to correct it but I am not kidding when I say I cannot leave the house looking like this and it could take five to seven days to arrive. I just recommend you be very cautious with your timings to avoid being left in this predicament.
Claire W. - We truly appreciate your feedback, and we're so sorry that our Light Set (Dark Brunette) didn't work for you. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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