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I thought this light set would be easy to apply with foil paper as done in the salon, but thats not how these highlights are done. I am not comfortable just drawing it on my hair without the foil paper to separate it so it doesnt taint other hair, so I have not used it at all and I am unable to return.
Josie - We’re truly sorry that the application process for our Light Set (Light Blonde) is not as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christina H.
March 31, 2021
Came out to orange and brassy
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Christina H.
March 31, 2021
I think the processing time was too long. It didn’t take me that long to get the mixture applied and it was an easy enough process but I think my processing time was just too long. I think if it was maybe 10-15 minutes less then they would have been perfect.
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Annie G.
March 29, 2021
Excellent company
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Annie G.
March 29, 2021
The product is excellent and was well explained as to how apply it. I have no complaints at all but left them because I have decided not to highlight my hair any more. As for the customer service, it is faultless. They are obviously a very decent, honest run company and I would recommend them to anyone thinking of doing home hair highlights or dye.
55 of 56 people found this review helpful. Did you?
Tried this for the first time recently. I watched the esalon videos & other people’s videos. I was nervous but felt prepared. The color was a great compliment to my base color. Only problem is I screwed up the application & the highlights were a hot mess. Even managed to get some on my eyebrows! I fixed it with another application of my base color. I’ll give my hair a break to recover & want to try it again since the color looked so great. I’ll be sure to watch the videos again & follow along very carefully.
Tanya - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection and we cannot wait to hear your feedback soon!
POSTED BY:
Debra M.
March 28, 2021
Love it!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Debra M.
March 28, 2021
It's just the shade I want. I recommend a Light Set hue to enhance your overall color, you won't be disappointed.
Debra - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde! We truly value your feedback and look forward to hearing from you again in the future.
Laurie - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We look forward to the next opportunity to delight you!
POSTED BY:
Justine S.
March 28, 2021
Orange Highlights...
Reviewed Color: Dark Brunette
POSTED BY:
Justine S.
March 28, 2021
I ordered my first custom color set in dark ash brown & light set. The custom color was darker than expected but I figured it will lighten up a bit over time. I also applied the light set day after and followed instructions very carefully. After I washed and blowed it dry, I was surprised that the highlights were pretty orange...not what I expected when I ordered ash-brown as the base color, so I assumed the highlight set would be adjusted to compliment my base color. I really do not like any orange in my hair and always tell the colorist to not use any color that has orange in it. I'm afraid the orange will become even lighter over time so I'll have to invest in purple shampoo until I make a trip to a salon to get it done right. I was curious about eSalon and glad I tried it but I won't be doing highlights/balayage at home again!
Justine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Liv C.
March 28, 2021
It did not work.
Reviewed Color: Dark Brunette
POSTED BY:
Liv C.
March 28, 2021
I was very disappointed with the results. I was really looking forward to doing the balayage, but it did not work, and my hair is the same colour.
Liv C. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Martha - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light to Medium Brunette). We look forward to the next opportunity to delight you!
POSTED BY:
Shawn B.
March 25, 2021
Pretty easy but uneven results
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Shawn B.
March 25, 2021
Had a friend help me, I had lighter and darker sections,...but worked with a colourist on here, and they came up with a solution, that I am looking forward to trying.
Dont get me wrong, I am not totally unhappy with the results, and it was the first try....
Shawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen E.
March 23, 2021
Wow! Not what I expected....
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Karen E.
March 23, 2021
Much better! I’m thrilled with the highlights. I watched the recommended videos on how to do them and my hair looks salon perfect! Thank you eSalon! Thank you Jennifer!
Karen - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
POSTED BY:
Maddy L
March 23, 2021
Good stuff
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Maddy L
March 23, 2021
This is a good product if, like me, you don't have any experience highlighting your hair at home. The thick, quick-drying formula makes it easy to use and control where you want your highlights to be.
Sandra - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your highlights and your experience applying them! We look forward to the next opportunity to delight you!
POSTED BY:
Pepe S.
March 23, 2021
Live this kit
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Pepe S.
March 23, 2021
Love this kit, so easy to use ,I now save £95 on hairdressers,
The only reason i cant give them the full 5 stars is that the timing on the directions is way off. I leave this on for 8 to 10 minutes and have distinct highlights. The color or the highlights us beautiful and my hair isnt damaged.
Ruth - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to hearing more feedback from you in the future!
POSTED BY:
Carolyn S.
March 22, 2021
First use was so-so
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Carolyn S.
March 22, 2021
Lightening mixture dried out quickly. Didn't feel like enough for my thick, long hair - I was scraping every drop to finish my hair.
Followed the video instructing and some areas still ended up a bit brassy. There definitely was not enough of the toning mask to cover my hair to offset the brassiness.
Definitely recommend having someone to help for nice even application.
Carolyn - We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
KDub
March 21, 2021
Not worth the time or money
Reviewed Color: Light Blonde
POSTED BY:
KDub
March 21, 2021
I have dark blonde hair and purchased the light blonde kit. No change. Very disappointed. Don’t waste your time or money.
Karissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nansea C.
March 21, 2021
I HAVE 3 JUST SITTING THERE...
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Nansea C.
March 21, 2021
I must have placed an order for this, but don't recall. I do recall ordering the tint, and when that order came it was with highlight kit, shampoo and conditioner. I kept it thinking... 'who knows, I may need to use this one day.' Well, I didn't, I haven't, and I won't. Seemed more complicated than I wanted get involved with. If I wanted extra highlights, I'd go to a salon. Take care, stay safe. ~Nansea~
Nansea - We're truly sorry that our Light Set (Medium to Dark Blonde) instructions were not as easy as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Char Y.
March 20, 2021
So Easy
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Char Y.
March 20, 2021
I was really hesitant to highlight my hair, but wow, I love it! Thank you eSalon. Just a suggestion- Add to the videos some pictures of the finished look. Otherwise they are very easy to follow.
Happy eSalon customer.
Char - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Light Copper & Mahogany)! We look forward to the next opportunity to delight you!
Sally - We’re pleased to hear that you’re enjoying the Light Set (Light Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie T.
March 20, 2021
So easy to use
Reviewed Color: Light to Medium Brunette
POSTED BY:
Stephanie T.
March 20, 2021
I actually used this on my daughter's hair and it was so easy to use. Even though I was pretty worried about lightering her hair myself, it couldn't have been easier. We watched the video which helped a lot. It's so natural looking and it gave her a lift in the middle of everything that's going on right now. Great product
Stephanie - We’re pleased to hear that you and you daughter are enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say.
POSTED BY:
Kathy M.
March 19, 2021
Love this!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Kathy M.
March 19, 2021
Great product easy, and the toner is awesome to make it look less harsh.
Kathy - We’re pleased to hear that you’re enjoying your Light Set results! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer P.
March 19, 2021
not sure if its me
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Jennifer P.
March 19, 2021
I tried to follow the videos and instructions to the letter, but what they should tell you is that the first section you do you should check before the time is up. Since this was my first time doing anything like this it probably took longer for me than the person in the video so I ended up having one blond/orange streak on the side of my head that looked terrible. I will say that eSalon's customer service is excellent and I told them about it and sent pics and they found a solution quickly.
Another idea would be for the person in the video that is doing the lightening to show us the results after she has rinsed and dried and styled her hair so we know what to expect.
Also, I don't know if it was the shampoo or the toner that smelled so good but one of them made me smell my hair for days. The smell was to die for!
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina A.
March 19, 2021
Fun change of routine
Reviewed Color: Dark Brunette
POSTED BY:
Christina A.
March 19, 2021
Applying this is a little awkward, but I got better with more practice. I got so many compliments and people couldn't believe I did highlights myself!
Christina - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your highlights. Happy Coloring!
POSTED BY:
Alison M.
March 17, 2021
BRILLIANT !
Reviewed Color: Light to Medium Brunette
POSTED BY:
Alison M.
March 17, 2021
I was so nervous to highlight my hair, having had disastrous results before, but I am elated with it! Instructions are dead on, colour is just what I wanted.
Mandy - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
Suzanne - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light Blonde). We look forward to the next opportunity to delight you!
POSTED BY:
Genevieve B.
March 12, 2021
Loved the color
Reviewed Color: Light to Medium Brunette
POSTED BY:
Genevieve B.
March 12, 2021
Super easy instructions and easy to apply (with some good hand eye coordination or a willing partner to help). Loved the color.
Genevieve - We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette), your customized instructions, and your smooth results! We appreciate you sharing and Happy Coloring!
POSTED BY:
Kristina L.
March 12, 2021
Perfect!
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Kristina L.
March 12, 2021
I wish there was enough to cover my whole head! The highlights are just about the exact color I wanted. In a few days I'll add the custom color set color and I will be right where I want to be. I'll have to keep ordering this set until I get the old dark brown color lightened. Hopefully in a few months I'll get the color I've been trying to achieve. (My natural hair color lol)
Kristina - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Medium to Dark Copper & Mahogany)! We look forward to the next opportunity to delight you!
POSTED BY:
Beverly M.
March 12, 2021
Highlights
Reviewed Color: Light Blonde
POSTED BY:
Beverly M.
March 12, 2021
This kit is designed and setup so I can add highlights to my hair color but I can't see the highlights. The system is easy to follow but I think the color needs to change, maybe.
Beverly - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rowena C.
March 11, 2021
Perfect
Reviewed Color: Light to Medium Brunette
POSTED BY:
Rowena C.
March 11, 2021
Never have I ever had hair lights so perfect, I shall definitely be getting more of these in the future. The shampoo and toner is by far the best I have ever used. Super pleased!! Thank you
Michelle - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Dark Brunette)! We look forward to the next opportunity to delight you!
POSTED BY:
Karen N.
March 10, 2021
It worked well and was easy to use.
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Karen N.
March 10, 2021
It was easy to use but lightened my overall color too much. I think it was user error not the product!
Karen - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca M.
March 9, 2021
Light set
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Rebecca M.
March 9, 2021
Love the little bit of lightness this gives my hair. I can control how many highlights I want.
Rebecca- This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your Light Set! We look forward to the next opportunity to delight you!
POSTED BY:
Sarah B.
March 9, 2021
Dont buy
Reviewed Color: Dark Brunette
POSTED BY:
Sarah B.
March 9, 2021
I have dark brown hair and it turn my hair orange. I waste my money on this and now i have to pay more to get it fix. Dont buy
Sarah - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tara F.
March 9, 2021
Cost $250 at hairdressers to fix
Reviewed Color: Light Blonde
POSTED BY:
Tara F.
March 9, 2021
What a nightmare, followed instructions exactly but was way too light and yellow. Had to wear a cap till I could get in hairdressers to fix. Would not recommend
Tara F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sandra C.
March 8, 2021
Fantastic light set
Reviewed Color: Light to Medium Brunette
POSTED BY:
sandra C.
March 8, 2021
Very nicely packed, 2 gloves, easy to use, great result. I gave 4 points just because of the instructions, I would say it needs to be clearer in what is the outcome if you leave it for 30 min to act, I kept it only 7 minutes, checking how fast my hair gets lightened, and washed out way before 30 min instructions says. When it comes to tonic mask, again instructions should say to follow how is it actually toning your hair, I washed mine after aprox 10 min.... And I got amazing result.
15 of 16 people found this review helpful. Did you?
This was made so easy because the solution is thick and dries quickly so it doesn't transfer somewhere you don't want it to go. The results were perfect!
Debra - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
merry M.
March 6, 2021
My color!
Reviewed Color: Dark Brunette
POSTED BY:
merry M.
March 6, 2021
I’ve been using this product for a few years and it’s easy to do, takes about an hour. It barely lasts 4 weeks as I do have quite a bit of gray to cover. Wish it lasted a good 6 weeks. I use the color wash and camo spray for my part and temples to extend color coverage when I don’t have time to color.
Merry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Merrie M.
March 5, 2021
Easy to use!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Merrie M.
March 5, 2021
Got a little too many highlights. This was the first time using this product so will know better next time around.
Merrie - Thank you so much for sharing your feedback with us. We are tickled to hear you’re giving the Light Set another try! We cannot wait to hear the additional feedback.
POSTED BY:
Carol S.
March 4, 2021
Easy instructions.
Reviewed Color: Light Blonde
POSTED BY:
Carol S.
March 4, 2021
Happy with how easy. Read and watched Video. So simple. Thanks. Carol
Carol - Thanks so much for your feedback! We are so very happy to hear that you are loving your Light Set, your customized instructions, and your smooth results! We appreciate you sharing.
POSTED BY:
C I.
March 4, 2021
Did not work
Reviewed Color: Medium to Dark Blonde
POSTED BY:
C I.
March 4, 2021
I was excited to try the light set. I wanted to order the lightest of the light set, however I was told that the medium to dark blonde would be best for my hair. I followed the directions for application, time needed to process and tone. Sadly, there were no highlights.
C I - We're truly sorry that our Light Set did not provide the highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan S.
March 2, 2021
Too much orange to it!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Susan S.
March 2, 2021
I was expecting a shade just a little lighter than the color.
Susan - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karan K.
March 2, 2021
Never received
Reviewed Color: Light to Medium Brunette
POSTED BY:
Karan K.
March 2, 2021
Still waiting for what I paid for. Started requesting replacement 4 days ago and still not shipped. Customer service hangs up on you and then when you call back it goes to voicemail. If you expect to get what you paid for...buy it somewhere else! And yes...I’ve beefed several of your employees to fix my concerns yet...no shipping, no product and still making claims that refute what your website advertised.
Mindy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon highlights and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color and highlights soon!
POSTED BY:
Grace B.
March 1, 2021
Horrific
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Grace B.
March 1, 2021
Never had worse hair than this in my life I will be forced into going brown for the first time in over 10 years. I did it exactly how the instructions told me and my hair is a mix of orange, yellow and gold it makes me sick. Will NEVER EVER be using again and will be requesting a full refund along with compensation for emotional distress.
Grace B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our Light Set (Medium to Dark Blonde). Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chris T.
February 28, 2021
Very happy with result 😊
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Chris T.
February 28, 2021
Applied medium to dark blonde highlight set to previously highlighted hair and it turned out really well even though I left on longer than given time. Will definitely order again as with salons closed it has been a huge relief to have hair looking fresh once again.
Mahnoor - We're thrilled to hear that you're enjoying your Light Set results. We look forward to our next opportunity to delight you!
POSTED BY:
Elizabeth T.
February 27, 2021
Spot On!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Elizabeth T.
February 27, 2021
I’ve had professional blonde balayage highlights on my light/medium brown base for ages. Due to COVID, I haven’t been to the salon in almost a year! So I decided to just do a drugstore box dye in “chestnut brown” about a month ago to cover greys. It ended up turning my hair a very very dark reddish brown. The color was also flat and kind of blah. I decided to attempt at-home balayage with Light Set in medium/dark blonde, knowing the highlights would likely turn out more on the caramel/auburn side, which I was fine with. After watching the how-to videos on the site and several YouTube tutorials, along with the written step-by-step eSalon provided, I felt pretty confident applying the bleach even as an amateur. The results are absolutely spot on! I love the depth and dimension Light Set provided. And my hair feels even healthier than before which is amazing and unexpected! Would definitely recommend for those wanting to take on diy highlights at home and will use again for sure!
48 of 48 people found this review helpful. Did you?
Elizabeth - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Donna L.
February 27, 2021
I like the concept
Reviewed Color: Dark Brunette
POSTED BY:
Donna L.
February 27, 2021
The light color is good but I wasn’t familiar with highlighting my hair. The consistency is dry ( but the instructions state that anyways) so it didn’t feel like I was able to saturate the ends of the highlights. Middle section was kinda chunky. Maybe with time it’ll be better for me. My first try to highlight.
Donna - We're truly sorry that our highlighting kit, Light Set did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Eileen - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria Claudia R.
February 26, 2021
Orange Highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Maria Claudia R.
February 26, 2021
I have ordered Medium/Dark blond Highlights, the product seemed great and great reviews. I watched the instructions video around 3 times to make sure I was doing all the process correct. After rinse the hair I realize that the color was orange instead of blond but I thought that the hair toner would fix it. Anyway I have orange highlights and that was very dissapointing.
eSalon was very helpful explaining that I should use a toner to make the highlights clear but that is gonna take a while, I expected to have my hair done by the end of the day and not in a month time or more.
I am disapointed and I would not reccomend the product as the result is not as advertised.
Maria Claudia R. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Light Set (Medium to Dark Blonde). However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria K.
February 25, 2021
Lovely result, but the application instructions don't consider hair texture!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Maria K.
February 25, 2021
This was the first time I've ever used the light set. I found the application process more difficult than expected. The videos that illustrate it make it look simple, but I have curly hair and applying the highlighting mixture to thin strips of my clean hair (no styling products to keep it in check!) was a real challenge. Also, I found that the size of the strips needs to be wider on my curly hair: for application instructions to be truly personalised, they should take into consideration hair texture! Having said this, I'm delighted with the overall result.
54 of 56 people found this review helpful. Did you?
Marla - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Melanie C.
February 23, 2021
This was more than i needed and gives a nice natural highlight
Reviewed Color: Light to Medium Brunette
POSTED BY:
Melanie C.
February 23, 2021
This lasted so long that the 2 followup boxes were not needed and my daughters used them. The blonde highlights were so natural and kept shining through and there was no dryness at all to my hair. I received a lot of compliments on how youthful my hair looked. Very easy to apply direct from bottle. I used just 1/4.
LeeAnn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and highlighting experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Eleanor B.
February 22, 2021
FAB! I wont go back to my hairdresser
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Eleanor B.
February 22, 2021
I am surprised how easy this kit was to use and how great and professional the result was. I am actually going to just DIY it from now on rather than spending loads (not to mention hours) at the hairdresser!
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sandra - Once you have tried your highlighting kit, we would love to hear your feedback! We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Jayme D.
February 20, 2021
Resulted in horribly brassy tones
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jayme D.
February 20, 2021
My roots ended up a terrible brassy orange tone. The toning mask did not help even after leaving it in twice and for longer then recommended :(
Jayme - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Justina K.
February 19, 2021
Subtle dimension
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Justina K.
February 19, 2021
I decided to give the highlights a try because I love my color from esalon but wanted more dimension and didn't want my hair to look like a wig. I was nervous but really made sure I watched the video AND followed the instruction print out. The instruction print out gives a tip about side parts that the video does not. I also followed the reviewer's advice that less is more. It does take time but it was not difficult, honestly it was kind of fun! The end result was amazing! Seriously, better than I could have hoped for. The color is subtle and blends so well with my color, perfect for the dimension I was wanting. The balayage technique makes the highlights so soft and they will grow out beautifully. I was skeptical when I saw reviews say theirs were better than the salon but I can attest to that now. Some of the best highlights I've had!
50 of 51 people found this review helpful. Did you?
Justina - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to helping you maintain that beautiful dimension!
POSTED BY:
Claire B.
February 19, 2021
Pulls ginger
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Claire B.
February 19, 2021
I have hair that seems to pull ginger hence why I tried esalon and sent a photo. Thankfully I've only done a strand test as even after the recommended time and toning mask, surprise surprise my strand is ginger not blonde and I can feel that it's dried it out. Complete waste of my money, i'll wait until salons reopen and put up with my natural roots including grey 'hilights' for now.
Claire B. - Thank you for your feedback. We apologize for the disappointing experience you had with our Light Set (Medium to Dark Blonde). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Laurel H.
February 18, 2021
Not enough product.
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laurel H.
February 18, 2021
I can tell this is a good bleach set, I have worked with a few however there just isn’t enough product in this set for people with long/thick hair. I followed the directions and hardly had enough to saturate the whole strand by the time I got to the top layer of hair. I did really love the shampoo and toner. They smelled really nice
Laurel - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide enough product for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ruth R.
February 17, 2021
New Level to Haircolor @ Home
Reviewed Color: Light to Medium Brunette
POSTED BY:
Ruth R.
February 17, 2021
I had a bad brand name box color and sections of my hair remained too dark and just wouldn’t go away. Plus, I always found highlights made my thin hair look thicker. Now I can do it myself safely at home! The highlights gave me subtle and natural dimension and makes my ESalon results even better.
Ruth - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon highlights and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
CARLA R.
February 16, 2021
Got compliments
Reviewed Color: Light to Medium Brunette
POSTED BY:
CARLA R.
February 16, 2021
I did my highlight for the first time ever by myself and they look great and it easy to do
Carla - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We look forward to the next opportunity to delight you!
Danielle - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to any future feedback you may have!
POSTED BY:
Kristina W.
February 16, 2021
Perfect way to highlight
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kristina W.
February 16, 2021
Super easy, and awesome. I wish there were a little more for us with thick hair but still great!
Kristina - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Megan N.
February 15, 2021
DO NOT BUY
Reviewed Color: Light to Medium Brunette
POSTED BY:
Megan N.
February 15, 2021
My hair turned orange after using this. I had to go to the salon and pay $200 just to get it fixed. Awful product I do not recommend
Megan - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Robin - We’re pleased to hear that you’re enjoying Light Set! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Annette S.
February 12, 2021
Professional Results
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Annette S.
February 12, 2021
This is only second time I did the light set and the results are so amazing! I cannot believe that I'm able to do this at home by myself. It's so easy to do but, like the first time, I watched and re-watched all the videos online a couple of times before starting. I can't stop looking at how even the back of my head got perfect. Just what I needed have been feeling so blah with these gray, dreary, cold winter days. Thanks again for making such a great product.
Juli - We're so happy to hear that you and your mom are enjoying the Light Set (Dark Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Maryann C.
February 12, 2021
Barely anything
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Maryann C.
February 12, 2021
I was told they couldn’t do color cuz they didn’t like the match. They said highlights would work. So went from $10 bucks to $40 something.
I have lots of grey hair and very thick and very long this wasn’t enough for one section!
No directions that make sense. Plus the card they sent said
1- color first
2- highlights next
I received No color!! I paid a lot of money for nothing! Will not use again
Maryann - We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kim Z.
February 11, 2021
Wow!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Kim Z.
February 11, 2021
Third time around for this balayage highlight method and love the results more each time!
Kim - We're so happy to hear that you're enjoying the Light Set (Light Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Tammy F.
February 11, 2021
Light kit
Reviewed Color: Light to Medium Brunette
POSTED BY:
Tammy F.
February 11, 2021
I got compliments on my hair after using this and it was easy to use. My only issue was the way it continued to lighten over time. I'm not sure anything can be done about that.
Tammy - We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Shadie A.
February 11, 2021
Did the job
Reviewed Color: Light to Medium Brunette
POSTED BY:
Shadie A.
February 11, 2021
The actual highlighting part was good. My hair turned out good. The toning mask wasn't the greatest. It really didn't do anything to tame the orange/brass color. I recommend using a different toner if you purchase this kit.
Shadie - We’re truly sorry that our toning mask did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lauralee B.
February 9, 2021
Awesome!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lauralee B.
February 9, 2021
The directions were easy to follow. I have just the glow I needed that works in perfect conjunction with my hair color. LOVE MY HIGHLIGHTS!
Lauralee- Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
Allyson - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary M.
February 5, 2021
Great Highlight!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Mary M.
February 5, 2021
The color was perfect. I have short, chin length hair. I also have fine and thinning hair. I did not use 1/2 of the product to cover every inch of my hair that I wanted highlighted! I wish I could order a smaller version.
Mary- We’re pleased to hear that you’re enjoying the Light Set (Light Copper & Mahogany)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Maryj- Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Abigail H.
February 5, 2021
Highlights are a must
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Abigail H.
February 5, 2021
My base color was great, but it was also hum ho.... I love the added lift of the highlights.
Abigail- We're thrilled to hear that you're enjoying the Light Set (Medium to Dark Blonde). We look forward to our next opportunity to delight you!
POSTED BY:
Christine B.
February 4, 2021
Best I've used
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Christine B.
February 4, 2021
I was pleasantly surprised at how beautiful the highlights turn out. It left my hair shiny and soft. Excellent product and fairly easy to use. I have short layered hair so keeping them separate was a bit of a challenge. I would think long hair would be quite easy to do.
Christine-Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
Karyne - We’re pleased to hear that you’re enjoying your highlights! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa G.
February 3, 2021
Just the right amount of lift for a natural glimmer
Lisa- Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light Copper & Mahogany). We look forward to the next opportunity to delight you!
Christine- We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah B.
February 2, 2021
Turn out orange
Reviewed Color: Dark Brunette
POSTED BY:
Sarah B.
February 2, 2021
Im so mad!!! The highlight turn out orange even if i followed all instructions.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy M.
February 1, 2021
Be Careful What You Wish For...
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Wendy M.
February 1, 2021
Been so happy with my base color kit I receive monthly, and used it for almost two years now. I am a dark blond and thought I would lighten up since my color started to look dark. I ended up with a bleached blond look with a lot of orange tones despite following the directions, watching the video, and using the toner mask. Unless you are skilled at applying the right amount of product, and able to wield the brush with skill, then, this kit is too light! You will be risking more of a bleached effect, and not the natural highlights you are looking for. They should consider reworking the formula so that you can apply highlights in a more "goof proof" way, and also tone down the bleach so you are not risking lightening up, too, much. :(. Of course the customer service is helpful, and they will send me a demi-permanent kit, but personally, I would not try this kit unless you have had success with performing your own highlights in the past.
Wendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah T.
February 1, 2021
My hair is orange
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Sarah T.
February 1, 2021
For me, this was a disaster. I had such high hopes too. I applied it just as the instructions and video demonstrated. It lightened my hair A LOT. So if you’re wanting more than subtle results on darker hair, it works great. But on me, it turned my brunette hair bright orange!!! The toner seemed to make it worse. I look like I tried to mimic weird tiger stripes on my head. I’m actually thankful that quarantine has me stuck at home. I’m not sure how to fix it. But I definitely won’t be using the Light Set again.
Great instructions and equipment but my hair doesn’t look any different! Followed the steps exactly but hasn’t lightened my hair like I’d wanted. I’m dark blonde/ light brown and although it looks shinier the colour change is minimal.
Lara T. - Thank you for your feedback. We apologize that our Light Set (Light to Medium Brunette) has not given you the best experience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Carol L.
February 1, 2021
Too Dark
Reviewed Color: Light to Medium Brunette
POSTED BY:
Carol L.
February 1, 2021
I was hoping this would be easy like my color. I love that.
It was too difficult for me and I didn’t like the contrast.
Was not happy with it.
We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Loren B.
January 31, 2021
Didn’t do as much as I hoped
Reviewed Color: Light to Medium Brunette
POSTED BY:
Loren B.
January 31, 2021
The highlights didn’t really show up, so it does t appear I have any highlights. They are very faint. I would have liked them to show more.
Loren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ciara M.
January 31, 2021
Didn’t cover my grey
Reviewed Color: Light to Medium Brunette
POSTED BY:
Ciara M.
January 31, 2021
The colour itself works as described, my hair is very yellow (that’s my bad skills). However my grey didn’t cover at all. Mad at myself for bleaching my hair further, going to go back dark again. Esalon is a great service, this colour just wasn’t a good fit for me.
Ciara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anna K.
January 30, 2021
Dried out while I was working on my hair
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Anna K.
January 30, 2021
It was not enough to apply to my entire hair evenly and dried up by the time I got to do a top layer of hair. Not easy to work with
Anna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle W.
January 28, 2021
Beautiful!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Danielle W.
January 28, 2021
I love my highlights! I put in a bit more than what it said to cuz I wanted more hi-lights. I just used smaller pieces of hair than what they say.
Danielle - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
cheryl M.
January 28, 2021
the best
Reviewed Color: Light Blonde
POSTED BY:
cheryl M.
January 28, 2021
This is amazing, loved the highlights, so easy and great color!!!!!
Cheryl - We're so happy to hear that you're enjoying the Light Set (Light Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
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