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Sarah - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tara F.
March 9, 2021
Cost $250 at hairdressers to fix
Reviewed Color: Light Blonde
POSTED BY:
Tara F.
March 9, 2021
What a nightmare, followed instructions exactly but was way too light and yellow. Had to wear a cap till I could get in hairdressers to fix. Would not recommend
Tara F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
C I.
March 4, 2021
Did not work
Reviewed Color: Medium to Dark Blonde
POSTED BY:
C I.
March 4, 2021
I was excited to try the light set. I wanted to order the lightest of the light set, however I was told that the medium to dark blonde would be best for my hair. I followed the directions for application, time needed to process and tone. Sadly, there were no highlights.
C I - We're truly sorry that our Light Set did not provide the highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan S.
March 2, 2021
Too much orange to it!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Susan S.
March 2, 2021
I was expecting a shade just a little lighter than the color.
Susan - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karan K.
March 2, 2021
Never received
Reviewed Color: Light to Medium Brunette
POSTED BY:
Karan K.
March 2, 2021
Still waiting for what I paid for. Started requesting replacement 4 days ago and still not shipped. Customer service hangs up on you and then when you call back it goes to voicemail. If you expect to get what you paid for...buy it somewhere else! And yes...I’ve beefed several of your employees to fix my concerns yet...no shipping, no product and still making claims that refute what your website advertised.
Never had worse hair than this in my life I will be forced into going brown for the first time in over 10 years. I did it exactly how the instructions told me and my hair is a mix of orange, yellow and gold it makes me sick. Will NEVER EVER be using again and will be requesting a full refund along with compensation for emotional distress.
Grace B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our Light Set (Medium to Dark Blonde). Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna L.
February 27, 2021
I like the concept
Reviewed Color: Dark Brunette
POSTED BY:
Donna L.
February 27, 2021
The light color is good but I wasn’t familiar with highlighting my hair. The consistency is dry ( but the instructions state that anyways) so it didn’t feel like I was able to saturate the ends of the highlights. Middle section was kinda chunky. Maybe with time it’ll be better for me. My first try to highlight.
Donna - We're truly sorry that our highlighting kit, Light Set did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Eileen - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria Claudia R.
February 26, 2021
Orange Highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Maria Claudia R.
February 26, 2021
I have ordered Medium/Dark blond Highlights, the product seemed great and great reviews. I watched the instructions video around 3 times to make sure I was doing all the process correct. After rinse the hair I realize that the color was orange instead of blond but I thought that the hair toner would fix it. Anyway I have orange highlights and that was very dissapointing.
eSalon was very helpful explaining that I should use a toner to make the highlights clear but that is gonna take a while, I expected to have my hair done by the end of the day and not in a month time or more.
I am disapointed and I would not reccomend the product as the result is not as advertised.
Maria Claudia R. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Light Set (Medium to Dark Blonde). However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea S.
February 22, 2021
Turned my hair reddish orange
Reviewed Color: Dark Brunette
POSTED BY:
Andrea S.
February 22, 2021
Did not work well for me at all. My "highlights" are a horrible reddish orange
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sandra - Once you have tried your highlighting kit, we would love to hear your feedback! We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Jayme D.
February 20, 2021
Resulted in horribly brassy tones
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jayme D.
February 20, 2021
My roots ended up a terrible brassy orange tone. The toning mask did not help even after leaving it in twice and for longer then recommended :(
Jayme - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Claire B.
February 19, 2021
Pulls ginger
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Claire B.
February 19, 2021
I have hair that seems to pull ginger hence why I tried esalon and sent a photo. Thankfully I've only done a strand test as even after the recommended time and toning mask, surprise surprise my strand is ginger not blonde and I can feel that it's dried it out. Complete waste of my money, i'll wait until salons reopen and put up with my natural roots including grey 'hilights' for now.
Claire B. - Thank you for your feedback. We apologize for the disappointing experience you had with our Light Set (Medium to Dark Blonde). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Megan N.
February 15, 2021
DO NOT BUY
Reviewed Color: Light to Medium Brunette
POSTED BY:
Megan N.
February 15, 2021
My hair turned orange after using this. I had to go to the salon and pay $200 just to get it fixed. Awful product I do not recommend
Megan - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maryann C.
February 12, 2021
Barely anything
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Maryann C.
February 12, 2021
I was told they couldn’t do color cuz they didn’t like the match. They said highlights would work. So went from $10 bucks to $40 something.
I have lots of grey hair and very thick and very long this wasn’t enough for one section!
No directions that make sense. Plus the card they sent said
1- color first
2- highlights next
I received No color!! I paid a lot of money for nothing! Will not use again
Maryann - We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shadie A.
February 11, 2021
Did the job
Reviewed Color: Light to Medium Brunette
POSTED BY:
Shadie A.
February 11, 2021
The actual highlighting part was good. My hair turned out good. The toning mask wasn't the greatest. It really didn't do anything to tame the orange/brass color. I recommend using a different toner if you purchase this kit.
Shadie - We’re truly sorry that our toning mask did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Allyson - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah B.
February 2, 2021
Turn out orange
Reviewed Color: Dark Brunette
POSTED BY:
Sarah B.
February 2, 2021
Im so mad!!! The highlight turn out orange even if i followed all instructions.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah T.
February 1, 2021
My hair is orange
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Sarah T.
February 1, 2021
For me, this was a disaster. I had such high hopes too. I applied it just as the instructions and video demonstrated. It lightened my hair A LOT. So if you’re wanting more than subtle results on darker hair, it works great. But on me, it turned my brunette hair bright orange!!! The toner seemed to make it worse. I look like I tried to mimic weird tiger stripes on my head. I’m actually thankful that quarantine has me stuck at home. I’m not sure how to fix it. But I definitely won’t be using the Light Set again.
Great instructions and equipment but my hair doesn’t look any different! Followed the steps exactly but hasn’t lightened my hair like I’d wanted. I’m dark blonde/ light brown and although it looks shinier the colour change is minimal.
Lara T. - Thank you for your feedback. We apologize that our Light Set (Light to Medium Brunette) has not given you the best experience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Carol L.
February 1, 2021
Too Dark
Reviewed Color: Light to Medium Brunette
POSTED BY:
Carol L.
February 1, 2021
I was hoping this would be easy like my color. I love that.
It was too difficult for me and I didn’t like the contrast.
Was not happy with it.
We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Loren B.
January 31, 2021
Didn’t do as much as I hoped
Reviewed Color: Light to Medium Brunette
POSTED BY:
Loren B.
January 31, 2021
The highlights didn’t really show up, so it does t appear I have any highlights. They are very faint. I would have liked them to show more.
Loren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ciara M.
January 31, 2021
Didn’t cover my grey
Reviewed Color: Light to Medium Brunette
POSTED BY:
Ciara M.
January 31, 2021
The colour itself works as described, my hair is very yellow (that’s my bad skills). However my grey didn’t cover at all. Mad at myself for bleaching my hair further, going to go back dark again. Esalon is a great service, this colour just wasn’t a good fit for me.
Ciara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anna K.
January 30, 2021
Dried out while I was working on my hair
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Anna K.
January 30, 2021
It was not enough to apply to my entire hair evenly and dried up by the time I got to do a top layer of hair. Not easy to work with
Anna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Whitney T.
January 25, 2021
Not what I expected
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Whitney T.
January 25, 2021
I watched the how-to video multiple times, but application still ended up being more difficult than I anticipated. The highlights on the lower sections turned out to be a nice blonde color, but the ones on the last/top section turned out more orange/brassy, even after using the toning mask. I think another 10-15 minutes of processing time would've helped the top turn out more blonde, but I followed the instructions I was provided, and it looked like it was lifted, until I rinsed it out. Overall not super impressed, but the other two layers did achieve the light color I was looking for - but the part that is exposed, I have to wear my hair a certain way in order to minimize the orange/brassy look.
Whitney - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the even highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tamara H.
January 18, 2021
Brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Tamara H.
January 18, 2021
I may try this again, depending on what my consultant says. My hair is very thin and fine. I timed it according to the instructions, but the highlights are very brassy, even after 2 applications of the toner mask. Next time, I’ll cut the processing time, and apply to very thin strips of hair with my fingers instead of a brush.
Tamara- We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mirsini T.
January 18, 2021
Nothing happened!
Reviewed Color: Dark Brunette
POSTED BY:
Mirsini T.
January 18, 2021
Followed the directions but the color was not at noticeable. Very faint and washed off a few shampoos later. I’m thinking I may have done something wrong but not sure what.
Mirsini- We're truly sorry that our Light Set (Dark Brunette) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sam T.
January 17, 2021
Dying hair
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Sam T.
January 17, 2021
Awkward to mix and apply. Best to leave dying hair to the professionals. Not worth the money in my opinion.
Sam T. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your Light Set (Medium to Dark Blonde) application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Rachel D.
January 14, 2021
Will not order again
Reviewed Color: Dark Brunette
POSTED BY:
Rachel D.
January 14, 2021
I will not be ordering this again. It gave me terrible orange highlights that both my husband and 9 year old daughter have commented on. Plus the mixture dried up and powdered and flaked everywhere! Bummed out because I was excited about the product.
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Callie H.
January 13, 2021
Uneven color, lighter than expected
Reviewed Color: Dark Brunette
POSTED BY:
Callie H.
January 13, 2021
The printed instructions were okay but it was much more helpful to watch the video.
My highlights came out much lighter than I expected. I followed the application instructions and did not let it process longer than my directions said. I used the toning mask after but they still had a yellowish/orange-ish tint. I'm not saying I didn't make a mistake but it also didn't turn out how I wanted.
We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne S.
January 13, 2021
Not quite right
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jeanne S.
January 13, 2021
Maybe it’s all in refining the application technique but for me the hilights were barely noticeable. I’m not sure if I didn’t order the right kit, didn’t apply enough product or if it should be left on longer than the instructions. I wish the instructions/video had more detail.
Jeanne- We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide lightness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura C.
January 10, 2021
Save highlights for the professionals!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Laura C.
January 10, 2021
I was quite disappointed with the product. I ordered the copper/mahogany set, and expected highlights in a light red/copper shade. They came out straight-out brassy blond, and the tone didn’t match my auburn hair at all. The toning mask really didn’t change anything. This was only one of two problems, though. I have a thick head of long hair, and I ran out of product right at the top of my head. The areas where I conserved product turned out spotty and uneven, not to mention the lack of highlights on the top of my head.
I’ve been a long-time customer of eSalon hair color, but I will never purchase this again.
Laura- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tina W.
January 6, 2021
Color ok, but result not so
Reviewed Color: Light Blonde
POSTED BY:
Tina W.
January 6, 2021
I am actually quite happy about the color result, but I found the result patchy and very striped. I tried to reach out to get instructions on how to improve my technique
Tina W. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that you were not pleased with the end result of our Light Set (Light Blonde). Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ginna W
January 5, 2021
Drying
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Ginna W
January 5, 2021
It does look very pretty when applied correctly but for my fine hair (which I have a hed full of hair it's just fine) it drys my hair out excessively.
Ginna- We're truly sorry that our Light Set (Light Copper & Mahogany) was not what you expected.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel I.
January 5, 2021
Not easy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Rachel I.
January 5, 2021
For a first timer it wasn't easy. I wish I would have let the color sit longer because you can't see the highlights in most sections but it's orange in others.
Rachel- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura F.
January 5, 2021
Turned my brown hair orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Laura F.
January 5, 2021
My highlights are very orange. Toner didn’t help. The sections of my hair that had been previously lightened look great. But the rest definitely looks like a at home die job. Set a note but haven’t heard back on a colour correction.
Laura- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa R.
January 3, 2021
Light set
Reviewed Color: Dark Brunette
POSTED BY:
Teresa R.
January 3, 2021
Was ok. Back part of hair was difficult..but that's on me
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alexia B.
December 31, 2020
Everything has gotten cheaper....
Reviewed Color: Light to Medium Brunette
POSTED BY:
Alexia B.
December 31, 2020
I have been an esalon customer since 2013. I just realized that my custom color is really nothing more than a standard medium brown.... while the dispenser has gotten cheaper. The plastic bottle with the color has broken a couple of times. I used to be able to mix up half bottle for one treatment.... but the plastic containers are now so cheap that they are single use. In order to save on shipping I tried to double up the order - but guess what.... system won’t let you order 2.... I will try Margaret Reed. Maybe I like their product and customer service better!
Alexia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We value every client, and look forward to providing you with an experience that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Krupa R.
December 24, 2020
Oh dear
Reviewed Color: Dark Brunette
POSTED BY:
Krupa R.
December 24, 2020
Unfortunately this did not work for me at all. It turned my hair orange and I had to dye over it the next day with brown box dye.
It may be that this only works well for light/ blond hair but not for blades brown hair. The highlights have now started to come through again all orange so will have to redye
Krupa R. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Mary- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tina E.
December 21, 2020
Ginger, not blonde.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Tina E.
December 21, 2020
The colour turned out really even, no lines or anything. Very easy to use. However, it didn't give me blonde highlights, it gave me bright ginger highlights and that is definitely not what I wanted lol not sure how to fix? Do I go over it again with another light kit?
Tina E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Light to Medium Brunette) did not meet your expectations, however we are pleased to know that you found it user-friendly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
elizabeth D.
December 15, 2020
i followed the instructions but still ended up with 2 colors
Reviewed Color: Light to Medium Brunette
POSTED BY:
elizabeth D.
December 15, 2020
this product is not bad may be for blonds but definitely no for brunette. I ended up with different colors, orange, penny brassy and a few but very few nice brown highlights. I would consider their colors but not the highlights, I used the whole tube of toner, since I have a lot of hair, but still did not bring the color down. I need to kill the orange brassy color, !!1
Elizabeth- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda K.
December 15, 2020
Was hoping for more of a contract
Reviewed Color: Light to Medium Brunette
POSTED BY:
Amanda K.
December 15, 2020
Would have loved more contrast between the base color and the highlights
Amanda- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone and contrast that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda F.
December 14, 2020
curly hair
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Linda F.
December 14, 2020
I had so much trouble with this, love the balayage approach - but my hair is so curly was not able to achieve the technique illustrated in youtube video and color was not applied in a way to get effective results - would not recommend for those of us with fine curly hair.
Linda- We're truly sorry that ourLight Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Denise G.
December 14, 2020
Nice set up, but not for everyone
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Denise G.
December 14, 2020
Highlights are tricky to get right. I watched videos and tried it against my better judgment. If you have dark hair and are brunette be very careful. I came out with orange streaks. Very Geri spice from Spice Girl. Not what I was going for. I think blondes may have better luck.
Denise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Monalisa M.
December 14, 2020
A waste of money
Reviewed Color: Dark Brunette
POSTED BY:
Monalisa M.
December 14, 2020
The light set didnt do anithing to my hair,a waste of money
Monalisa M. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Light Set. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lillian I.
December 13, 2020
Not for me.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Lillian I.
December 13, 2020
Instructions were easy to read and it seem pretty easy after watching the video but it wasn't. If you have no experience ask a friend or someone you trust for help so you don't end up with patches.
Lillian- We are so sorry that our Light Set did not meet your expectations. We take our clients' feedback seriously and are always looking for ways to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer S.
December 11, 2020
Not enough product
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jennifer S.
December 11, 2020
There was not enough product to cover all of the sections I had to do plus some of the color ended up orange. I am not sure if this is because it needed to be left on longer than 35 minutes or wrong color?
Jennifer- We're truly sorry that our Light Set did not provide you with the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Asiak
December 8, 2020
Not enough
Reviewed Color: Light Blonde
POSTED BY:
Asiak
December 8, 2020
There isn’t enough for my head of hair. It seems as though they would put enough for any hair type. I have long fine blonde hair but a lot of it. Because I was trying to conserve the bleach it looks splotchy. Then there definitely wasn’t enough toner either for my hair. Now I have blonde and orange pieces all over that won’t come out. I had to order another toner from Amazon because the tiny bottle wasn’t enough.
Asiak- We're truly sorry that our Light Set (Light Blonde) did not have enough product for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Chris S.
December 8, 2020
Medium Dark Blonde Hair - Did nothing for me
Reviewed Color: Light to Medium Brunette
POSTED BY:
Chris S.
December 8, 2020
I was really hoping that this light set would give my hair a bit of highlights - but nada. I followed the directions perfectly and it imparted a bit of reddish tint (which I do not like). Perhaps this just doesn't work for my hair and may work for others. I won't be trying this product again.
We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Heather S
December 6, 2020
Turns brown hair orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Heather S
December 6, 2020
I had very high hopes for this light set but I wouldn’t recommend it to brunettes as it turned my brown hair orange. It seems as though you have to be a blonde to have success with this kit. I now see other brunette reviewers posting about the same experience. This is too bad.
Heather - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dana C.
December 4, 2020
Leave it to the professionals
Reviewed Color: Light Blonde
POSTED BY:
Dana C.
December 4, 2020
I've had my hair hilighted for years. I thought I'd give this a try. Yikes. Never again. I immediately had to cover with my other color. It was in no way going to look good.
Dana- We're truly sorry that our Light Set (Light Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
JOAN A.
November 30, 2020
Not satisfied
Reviewed Color: Light to Medium Brunette
POSTED BY:
JOAN A.
November 30, 2020
I canceled and you keep sending me on and charging me
Joan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Luci M.
November 29, 2020
Need directions
Reviewed Color: Light to Medium Brunette
POSTED BY:
Luci M.
November 29, 2020
I have e mailed several times requesting instructions for the time to process my highlights with no results. the instructions are not available on the website when I click through to my personal page. Video says consult personalized instructions.
Luci - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christi M.
November 24, 2020
Don’t do it!
Reviewed Color: Dark Brunette
POSTED BY:
Christi M.
November 24, 2020
If you have dark brown hair, please don’t use this unless you want to have pumpkin orange hair! I should have known better! The bleach dries on the hair almost immediately, which renders it useless. They should really have you wrap the hair in something or apply heat! I color my hair with eSalon’s “darkest brown” shade and I chose the Light Set in dark brunette, because I wanted to try and give my hair some dimension. I followed the instructions exactly and ended up with bright orange stripes. Please go watch a few YouTube videos or go to a professional if you have dark brown hair. I wish I would have!
16 of 16 people found this review helpful. Did you?
Christi- We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Aimee W.
November 23, 2020
Not even I sure I got a complete set
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Aimee W.
November 23, 2020
I had been using the custom colour set for a few months. I loved how my hair felt afterwards, especially since I only ever used it as "highlights" in my hair while maintaining my red colour. Well, that was my intention, but instead my hair got darker and darker.
I bought this light set thinking it was going to be light red-brown. Instead, it straight up bleached my hair. No colour. It looked horrible, reminiscent of those girls in high school who tried to bleach their own highlights but ended up YELLOW and looking brassy and chunky and awful. The instructions weren't super clear, so was there maybe supposed to be more to mix together than the powder and one small liquid bottle? There also was only one set of gloves, despite the instructions calling for two separate times to wear gloves.
Would not recommend this product.
Aimee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sara Y.
November 20, 2020
Hard to use
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Sara Y.
November 20, 2020
I did not find the product easy to use. I ended up with some blobs of very light hair about an inch out from my scalp. I had to keep parting and styling my hair to cover these places. The color and product was good, just the application wasn't. I've used foils on myself before, and this method would be better. I'll stick to using foils or letting someone else do my highlights.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa A.
November 19, 2020
First time
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Lisa A.
November 19, 2020
I like the dimensions it added but some strips are more orange, which I didn't want. The smaller strips look much better.
Hair is still healthy which I was worried about.
Willing to admit that my not being in love with it could just be me learning how to do it better.
Lisa- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan A.
November 18, 2020
Refund required
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Susan A.
November 18, 2020
I did not order this product and do not require it
£32.00 for a product not requested is not good customer service
Susan A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jody Y.
November 15, 2020
Highlight color not close to custom color
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jody Y.
November 15, 2020
So...I honestly thought I had ordered custom all over color instead of highlight but thought, why not? Maybe this would be healthier for my hair and if I was going to the salon this is what my hairdresser would do. Well...I would not suggest highlighting without a friend to do the application as I found it extremely awkward to get the back and the mixture was extremely chalky even after mixing and mixing. How did the color turn out? I’m now a straight up blonde on top and a redhead on the bottom. It’s definitely still 2020 isn’t it? Gotta have a sense of humor or I may just cry. Can anyone advise how long before I can safely re-color?
Jody- We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Emily H.
November 13, 2020
Sad and brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Emily H.
November 13, 2020
This color was not what I expected. I ended up with what I feared I would get from box color: brassy, warm blonde. The color is not at all what I had hoped, even after leaving the toner on for some additional time. It definitely was not worth the cost, since I now have to go purchase additional toner to get my cooler, beige blonde tone. I will not be using this product again. I got “box highlights” for about 3 times the price.
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Connie N.
November 13, 2020
Difficult to apply
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Connie N.
November 13, 2020
I found this quite difficult to apply, unfortunately I’m not the best doing my own hair. Perhaps more explanation on the application process would help?
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heidi M.
November 12, 2020
Pretty disappointed
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Heidi M.
November 12, 2020
I was not happy with the way my hair turned out after using this set. I wanted a two-toned mahogany color with darker and lighter pieces of the brown to blend together, and what I got with this light set after it was recommended by my colorist, made my hair turn a brassy Orange color that I'm still trying to correct. I had sent quite a few emails to my colourist with questions to make sure what my end result was going to be and I felt as though the colorists willingness to just agree with me without really hearing me led to it end result which I did not want.
H.M. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mindy P.
November 12, 2020
Pretty but not what I expected
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Mindy P.
November 12, 2020
The color turned out okay, and it is pretty. But, I would have liked for it to be a little lighter and more noticeable.
Mindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Vionette H.
November 11, 2020
Not enough product! Disappointed 😫
Reviewed Color: Light to Medium Brunette
POSTED BY:
Vionette H.
November 11, 2020
The quality is the best but the amount was not at all enough ! I only got to do my front LEFT SIDE ONLY 🙄...I had to go out and get the cheap stuff ! Will be letting eSalon know. I was so looking forward to beautiful highlights.
Vionette- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide enough product for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marlyse A.
November 9, 2020
Not enough lightener
Reviewed Color: Dark Brunette
POSTED BY:
Marlyse A.
November 9, 2020
There wasn’t enough lightener to do all my highlights. I may just have more hair then others but there was no way I could do all my highlights with the lightener provided. I tried following the video the closest I could. But if I had I would have likely missed a lot of layers in between I ended up needing more sections.
Marlyse - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Bobbie- We're truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
NB Canada
November 4, 2020
Not for me
Reviewed Color: Dark Brunette
POSTED BY:
NB Canada
November 4, 2020
I really wanted to love this product after reading the reviews and watching YouTubers. The color initially showed up on the back but not on the strands framing my face, and with time (2-3 weeks) got brittle and patchy. After every wash I noticed the color get lighter and more uneven progressively. The worst part was my hair became extremely brittle and started to break off in clumps. I had to wait weeks to recolor it and have lots of grays, so my hair looked even worse with time. Especially since I was afraid of damaging it more with heated tools, so I would even avoid blow drying it. I spent quite a bit of $$ to repair it and had to cut quite a bit off. Even the moisture mask barely worked at that point because it was so dry. I do use esalon hair color regularly which has been pretty good. My experience with this product in particular was really disappointing. For reference I have dark brown hair that I dye black. It's thick and wavy. It was down to my waist but now comes up to my shoulders.
Neelam- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Traci N.
November 3, 2020
my highlights are orange
Reviewed Color: Dark Brunette
POSTED BY:
Traci N.
November 3, 2020
Less is more with these highlights. The color is very inconsistent. Some highlights are barely visible while large chunks of them are bright orange. Not sure I can wait for my next color to fix this.
Traci - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vicki S.
November 3, 2020
Not sure I will buy again
Reviewed Color: Light to Medium Brunette
POSTED BY:
Vicki S.
November 3, 2020
I have a short pixie cut and the video instructions were for longer hair... I was scared going in.. did not leave it in very long for fear of doing it wrong! Results were very red!
Vicki- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amy D.
October 29, 2020
Don’t
Reviewed Color: Light to Medium Brunette
POSTED BY:
Amy D.
October 29, 2020
This is for blondes or light hair only. DO NOT apply this to dark brown or black hair. You will look like the color of a pumpkin
19 of 21 people found this review helpful. Did you?
Amy - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
ANA V.
October 28, 2020
hardly noticeable.
Reviewed Color: Dark Brunette
POSTED BY:
ANA V.
October 28, 2020
I was super excited to try my new light set. I followed the instructions to a T, particularly the amount of time needed to make it work. I wasn't expecting anything dramatic but the effect is hardly noticeable at all. Very disappointing after spending the best part of two hours putting in the lights and doing the two rounds of hair wash
ANA V. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Light Set did not provide the effect you expected. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carolyn B.
October 28, 2020
brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Carolyn B.
October 28, 2020
my hair turned a little brassy. It was my first time - not sure what I did wrong
Carolyn - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jenn Delene M.
October 19, 2020
I looked blotchy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jenn Delene M.
October 19, 2020
Will never apply the light set again. Now I need to wait till I can recolor. Looked so light and blotchy
Jenn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mojgan- We're truly sorry that our Light Set (Light Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda C.
September 23, 2020
super fun products for summer
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Linda C.
September 23, 2020
mahogany is too dark I will have to adjust this next time I order
Linda- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Erika J.
September 22, 2020
Not enough mixture to highlight your full head
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Erika J.
September 22, 2020
There is not way this one bowl will highlight my hair. I was only able to highlight my lower and middle section...I don't have enough formula to highlight my top layer. I followed the directions and only did think strips 1 inch wide and made sure the whole strand was saturated to the tip. There is just not enough here to do your whole head according to these directions. It would have been nice if my colorist saw my photos and how long my hair is and advised I got a second (or third) box so I could highlight my hair in one sweep. I will need to order 2 more sets in order to finish properly. I'm pretty disappointed.
Erika- We're truly sorry that our Light Set (Medium to Dark Blonde) did not have enough product for your hair type as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kaitlyn D.
September 21, 2020
Turn brown hair orange. More for dark blondes.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kaitlyn D.
September 21, 2020
Not good for first time highlights. It turned my head orange and red. Toner creme was purple and only tones yellow tones out. Need blue toner creme to work. Plus I had to go to sally beauty to get a toner to fix it. Still orange but not as bad.
22 of 23 people found this review helpful. Did you?
Kaitlyn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Frances Gomez
September 15, 2020
Brass
Reviewed Color: Dark Brunette
POSTED BY:
Frances Gomez
September 15, 2020
I don't know if I left product on too long (don't think so), but when the process was completed my hair hilites were a brassy coppery orangey color. Hated it !!
31 of 31 people found this review helpful. Did you?
Frances- We're truly sorry that our Light Set (Dark Brunette) did not provide tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nancy I.
September 13, 2020
Light set
Reviewed Color: Light to Medium Brunette
POSTED BY:
Nancy I.
September 13, 2020
Made my hair orange
20 of 20 people found this review helpful. Did you?
Nancy- We're truly sorry that our Light Set did not provide the tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Stacie S.
September 11, 2020
Orange
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Stacie S.
September 11, 2020
Made my hair look reddish orange
21 of 22 people found this review helpful. Did you?
Stacie- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mary S.
September 4, 2020
Enjoyed trying better than expected
Reviewed Color: Light to Medium Brunette
POSTED BY:
Mary S.
September 4, 2020
Wouldn’t use again. A bit nervous of over colouring
Mary - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Aly W.
September 3, 2020
Not yet convinced
Reviewed Color: Dark Brunette
POSTED BY:
Aly W.
September 3, 2020
Maybe it was my application but highlights streaky and too Auburn for my liking. Would try again though incase it was my error.
Aly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa S.
September 2, 2020
Toning mask not the best
Reviewed Color: Dark Brunette
POSTED BY:
Melissa S.
September 2, 2020
The light set is easy to use and the video does a good job explaining how to achieve highlights. But the mask does not tone hair enough. I used the mask twice and my highlights where still VERY brassy. I had to use a separate toner to achieve the look I was going for.
Melissa - We’re truly sorry that our Light Set toner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laurie C.
August 16, 2020
Not as expected
Reviewed Color: Light Blonde
POSTED BY:
Laurie C.
August 16, 2020
Very very brassy and toner turned the mid to ends of my hair grayish.
21 of 21 people found this review helpful. Did you?
Laurie- We're truly sorry that our Light Set did not provide highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda K.
August 14, 2020
cancel
Reviewed Color: Light Blonde
POSTED BY:
Linda K.
August 14, 2020
wasn't like the first one sent to be , had to be mix . and wasn't enough.
Linda- We're truly sorry that our Light Set did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ramona C.
August 13, 2020
Did not receive so cannot review
Reviewed Color: Light Blonde
POSTED BY:
Ramona C.
August 13, 2020
Unfortunately did not receive this product or order in April so I cannot review. Will review when I get my next order.
Ramona- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
CJ - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Melanie O.
July 18, 2020
Color was not good.
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Melanie O.
July 18, 2020
Despite my reaching out 2x customer service never addressed any issues. Esalon keeps charging me for the same bad color but does not actually reach out to fix the issue.
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janneke D.
July 5, 2020
My highlights became orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Janneke D.
July 5, 2020
I highlighted my hair after my colour and my highlights were orange! It is Horrific! Impossible to repair...
23 of 23 people found this review helpful. Did you?
Janneke D. - We appreciate your feedback. We are sorry that our Light set did not work for you. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Vanessa M.
July 4, 2020
Easy application
Reviewed Color: Dark Brunette
POSTED BY:
Vanessa M.
July 4, 2020
I wasn’t too fond of the copper tone but I guess I will get the blindfish tone as I lighten my hair.
Vanessa - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
PATRICIA A.
June 27, 2020
High lite
Reviewed Color: Light to Medium Brunette
POSTED BY:
PATRICIA A.
June 27, 2020
I didn't like it .very hard too do by myself.
Please don't send it again.
RETURN TO THE THE ORIGINAL COLOR
Patricia - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rose E.
June 26, 2020
Not light enough for me
Reviewed Color: Light to Medium Brunette
POSTED BY:
Rose E.
June 26, 2020
I followed the directions and watched tutorials online and the website but still did not get the desired results I wanted. I also feel that I’m doing the highlights I damaged my hair a bit. It’s been extremely dry and brittle, not sure if I should attribute it to the light set or using the color care shampoo and conditioner.
Rose - We're truly sorry that our Light Set did not provide the lightening that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marie-Julie C.
June 25, 2020
I never received my order
Reviewed Color: Light Blonde
POSTED BY:
Marie-Julie C.
June 25, 2020
I never received my order even if they said it was on its way. We exchanged many email on the subject and each time they said it was with the shipping company but one time one of the staff told me he was going to ship another one to me immediately and then realized the color was back order and couldn't send a new set to me. I wonder if it was the case all along since according to the shipping record, no tracking for the item left with the shipping company.
Marie-Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
SANDRA K.
June 24, 2020
Lightset
Reviewed Color: Light Blonde
POSTED BY:
SANDRA K.
June 24, 2020
I oly wanted color my hair the light set was too much of a bother
Sandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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