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First time I used this product it did nothing. The second time I used it, I went in with a heavier hand and all it did was turn my hair very warm, not nearly as light as I was hoping. I used their pro toner but my hair is still more brassy than I like.
Marjorie - We appreciate you taking the time to leave a review, and we're so sorry to hear that your Light Set turned your hair brassy. Since our lightener is progressive, your highlights will lighten with each application for increased depth and dimension. So while your next Light Set kit will be the same formulation as your last one, the results will be lighter than they were before. The more you highlight, the lighter they will get! For best results, make sure you apply the lightener to your previously highlighted strips of hair. We're including our Tint Rinse (Soft Red Neutralizer) in your upcoming order, this should help with the brassiness.
POSTED BY:
Jeanne W.
July 18, 2022
Tricky to do
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jeanne W.
July 18, 2022
I watched the how to video and read the directions each three times. Parting my hair took a half hour. I followed the directions exactly but the highlight above my left ear and one on the part on top ended up way too light. I wear my hair up a lot and it's really obvious.
Hi Jeanne - We're truly sorry that our Light Set (Light Copper & Mahogany) did not turn out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jodi H.
July 11, 2022
Too Harsh for Fine Hair
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jodi H.
July 11, 2022
I used this once and it really, really dried out my hair. If you have thicker hair it may work fine for you, but for fine hair, I would not recommend it.
Jodi - We're truly sorry that our Light Set (Light Copper & Mahogany) did not work out for you. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Charlotte E.
July 8, 2022
Not enough
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Charlotte E.
July 8, 2022
There was not enough of the lightening mixture. By the time I reached my top sections I had completely run out resulting in no highlights on top and just through the mid sections of my hair….it looks awful.
Hey Charlotte - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle T
July 3, 2022
Horrible!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Michelle T
July 3, 2022
Trying to do this on your own even after years of coloring is a joke. I have medium brown hair and my highlights turned out more orange than anything else. And they were really chunky, I have thin hair, so this process did not work well on me. I think the instructions for thin hair should be different for thick hair. I tried to contact them 2 times and didn't get anything back, so I colored my hair again using store bought color. Saved me! I will still use my normal esalon, because it does seem heathier than store bought color.
Michelle - We're truly sorry that our Light Set did not provide sun kissed highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lynsy B.
June 3, 2022
Not enough product to do long hair.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Lynsy B.
June 3, 2022
I didn't have enough light set to highlight the top section of my hair. :( So I have highlights on my bottom sections but not around my face. Also my highlights turned out a very warm tone.
Lynsy - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amy V.
June 3, 2022
Orange hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
Amy V.
June 3, 2022
My hair turned orange. I contacted my colorist who replied quickly and asked if I would be willing to try another kit and toning mask. My hair turned orange again. The toner did nothing. When I sent pictures she said I can see the orange tones and said at my cost I could try it again. Now I’m stuck with orange hair.
Amy - We’re truly sorry that Light Set, our at-home highlighting kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lauren G.
May 23, 2022
Did not go as planned
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Lauren G.
May 23, 2022
I swear I followed the instructions….. the first layer went well, the second layer not quite as good and the third and final layer… oh boy! Disaster. It’s very blond. Luckily it’s just hair and it will grow out.
Lauren - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lori D.
May 11, 2022
Turned Orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Lori D.
May 11, 2022
I tried the highlights before and had pretty good results with a little brassiness. This time I did highlights a day after coloring and it turned my hair bright orange. It was recommended I use esalons brunette pro color toner to tone it down, so I used that and now my hair is black brown. Just not good all around. I’ll stick with color but reluctant to try highlights again, and definitely shouldn’t have used the Pro color toner which made a bad situation worse.
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda H.
May 6, 2022
It turned my hair bright orange
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Amanda H.
May 6, 2022
I followed all instructions and the highlight kit turned all the pieces highlighted orange. Very bad results
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear the Light Set (Medium to Dark Copper & Mahogany) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nav K.
April 20, 2022
Ok..I tried it again!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Nav K.
April 20, 2022
I tried this set again this year, and really disappointed with the result. I am buying the colour set to try and tone down the highlights as they are really light.
Sharon - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lillian M.
April 8, 2022
Turned my daughters hair ORANGE
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lillian M.
April 8, 2022
I was so excited about this product. I was hoping for salon quality color for a fraction of the price. Except it turned my daughters hair orange, even though I watched all of the tutorial videos and read the instructions over and over again. It was horrific, and I had to take her to the salon to fix her hair. So in the end all it did was cost me even more than if I had just taken her to the salon in the first place, wasted so much of my time with all of the videos watched, and damaged my daughters hair. I also can't seem to find where I ask for the money back guarantee. I am so disappointed.
Lillian - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan S.
March 30, 2022
Not the result I was expecting
Reviewed Color: Light to Medium Brunette
POSTED BY:
Susan S.
March 30, 2022
Turned my hair orange. I waited one week after colouring my hair with my usual custom colour set. Shame will not purchase again.
Susan S. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Light Set. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bibiana P.
March 27, 2022
Beautiful color
Reviewed Color: Light to Medium Brunette
POSTED BY:
Bibiana P.
March 27, 2022
Satify with the color however did not cover my grey hair
Bibiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carol S.
February 23, 2022
Disappointed in Highlight color
Reviewed Color: Dark Brunette
POSTED BY:
Carol S.
February 23, 2022
I have Dark Brunette hair, and ideally my hair should get a reddish/plum highlight. But I was disappointed that it ended up as a orange/tan shade ... way too much of a contrast, and I hated the look (so I'm going to have to re-color my hair). Is it possible to get burgundy/plum highlights for dark brunettes?
Carol - We’re truly sorry that our Light Set (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Diana P.
February 19, 2022
Horrible
Reviewed Color: Light to Medium Brunette
POSTED BY:
Diana P.
February 19, 2022
Didn’t mix well. Was dry and flaky. Had to wash after 10 mins because it was flaking onto my face.
Diana - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
CARRIE S.
February 2, 2022
Disappointed
Reviewed Color: Medium to Dark Blonde
POSTED BY:
CARRIE S.
February 2, 2022
I have now tried twice to have a satisfying result but it has been disappointing both times. The second application was much easier and less intimidating. The problem for me is the color. I wanted more of an auburn/ caramel color of highlights. This is what the sun would do naturally in my youth. Each time the resulting effect was that my hair looked to have gray highlights. Not the effect I was hoping for. I color my hair to cover the gray not add more to it. I wanted a warmer auburn color not gray. Disappointed.
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Christy - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Estralita J.
January 15, 2022
Lightning
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Estralita J.
January 15, 2022
I of course went with the formulation from my colorists and my highlights came out orange. I had a hair stylist friend do my Lightning and followed the instructions to the letter. I am so dissatisfied. I have been using esalon for years and have loved it. However 2 boxes ago it didn’t even cover my gray. This time I complained they wouldn’t refund me but changed my color in the next box and my hair came out almost black. I always request a burgundy. So displeased
Star J. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Maribel C.
January 14, 2022
Did not like it, orange/brass color
Reviewed Color: Light to Medium Brunette
POSTED BY:
Maribel C.
January 14, 2022
I was expecting a better results but at the end I regret to purchase the light set, I got the recommended color for my base and at the end I got a Orange/brass color, it makes my hair look like tinted with a cheap hair dye. I totally regret to purchased it. Never again.
Maribel C. - Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jessie B.
January 4, 2022
Waste of money
Reviewed Color: Dark Brunette
POSTED BY:
Jessie B.
January 4, 2022
Turned my hair orange super spotty and inconsistent, product seems very dry and is a pain to apply. I need go to a salon to have it fixed now, I should have just stopped after applying the over all colour. Wouldn’t purchase again.
Jessie - Thanks for sharing your experience, we’re so sorry that it did not match your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please, check your inbox for more details, we hope to work with you further. Thanks again for reaching out and giving us the chance to get it right.
POSTED BY:
Colleen E.
January 3, 2022
0 stars if possible
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Colleen E.
January 3, 2022
This literally turned my hair bright orange. If you're on the fence, don't do it. Just walk away. Say no to the bleach.
Colleen - We are so sorry to hear how disappointed you are. We truly value every feedback, and we are here to help you further and see how we can adjust your color; we would love to make things right if you give us another chance. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cynthia W.
December 15, 2021
Copper & Mahogany
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Cynthia W.
December 15, 2021
I thought this would give me some nice mahogany/coppery highlights, which it didn't really. Just looked like a regular highlight with no color. Was hoping my medium brown which normally does well with highlights would pick up some of the colored highlights to my disappointment it didn't.
Cynthia - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Myriah U.
December 12, 2021
orange highlights
Reviewed Color: Light to Medium Brunette
POSTED BY:
Myriah U.
December 12, 2021
The light set was easy to use and the instructional video on this topic was great. Unfortunately my highlights turned out pumpkin orange and looked terrible. I used the toning mask a second time the next day (esalon provides plenty of the toning mask.) to try to neutralize the color to no avail. I have been so happy with my custom color sets the entire time I've been an esalon customer that I was shocked how bad this product turned out on my hair. I will not use it again. I will continue ordering custom color from this company.
Myriah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wanda R.
December 2, 2021
disaster
Reviewed Color: Light to Medium Brunette
POSTED BY:
Wanda R.
December 2, 2021
very very difficult to use, unless you are a professional hair stylist doing this on someone else. results were terrible. uneven, clumpy, not pretty
Wanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brittany B.
November 24, 2021
Bad bad bad!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Brittany B.
November 24, 2021
I followed all directions correctly. The color was so bad I had to get it corrected professionally. The balayage color looked orange! Big yikes. Immediately canceled plan.
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel O.
November 22, 2021
Disappointing results
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Rachel O.
November 22, 2021
I have used esalon's color system several times and been happy with the results. I used this light set today and followed the directions carefully. The formula was very chalky, drying on my hair almost instantly, making it almost impossible to apply evenly on each section of hair. After following the directions, I blow dried my hair and was frustrated to see patchy lighted sections all over my head. I used the included toning mask as well and my hair still turned out brassy. I would not recommend this product unless you are an expert or know someone with experience who can help you apply it evenly before it drys.
Rachel - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Pam L.
November 18, 2021
Good luck covering it up later
Reviewed Color: Light to Medium Brunette
POSTED BY:
Pam L.
November 18, 2021
I've now used two of e salons colors after highlighting over the summer and can STILL see the highlights. No help from them instruction wise on what to do after highlights.
Pam- Thank you for reaching out to us here at eSalon! We truly appreciate you sharing your feedback with us. We are so sorry to hear your recent color results did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Candice S.
November 17, 2021
Not unless you are a professional
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Candice S.
November 17, 2021
I’ve been happily dying my hair for the last 6 months. The colorist said that my hair would not lighten very much and I chose the darkest highlights. It was a disaster. The end product was completely bleached out spotty and chunky. When I called frantic for help they said they would send a product to help me but wouldn’t/couldn’t explain why it was the best product to help. Also, I got it a week later.
Candice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane M.
November 14, 2021
Major regrets
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Diane M.
November 14, 2021
I've been using the Light Sets for awhile now and was always very happy with the results. However, even though I decided to try a darker hair color this time (which turned out beautifully), I was sent the same color Light Set that I used with my lighter color. I never questioned the selection nor did I read other reviews, but after having using the set yesterday, I wish I had. My beautiful underlying dark color now looks like it has orange stripes going through it. This Light Set color worked nicely with my lighter colored hair, but it looks horrendous with my new darker color. I'm afraid that I will have to live with the orange stripes until they fade because my hair is thin and fine, and I'm afraid of damaging it. I guess I'm just thankful that we're in our rainy winter season here in the PNW so I can keep my hood up when I go outside. Never again, unless they come up with a new color Light Set for this type of darker hair color.
Diane - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lana S.
October 30, 2021
Colour light set.
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lana S.
October 30, 2021
The colour was nice, however my application of product, not so great! I have a bit to learn before I give highlights another go. Clumps of colour, and I probably should have done finer pieces of hair. Learning as I go, and would probably try again.
Lana - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeannie F.
October 27, 2021
Did not use
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jeannie F.
October 27, 2021
Did not use. Used “silver quick toner” at hairdressers shop. Do you have that color toner?
Jeannie - Thank you for your review. We are excited for you to try the Light Set in the future. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details.
Nadia M.- Thank you for your feedback. We're truly sorry that our Light Set (Light to Medium Brunette) did not meet up to your expectation. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bonnie B.
October 6, 2021
Not the right color
Reviewed Color: Dark Brunette
POSTED BY:
Bonnie B.
October 6, 2021
I love that this product is super easy to use but not at all the result I was looking for. I requested for extra light brown highlights bc my hair is dark brown. I got an email after the order was made that my choice in color is not recommended. They recommended a dark brown high light kit which I accepted. I figure they knew more than me when it comes to coloring. After doing the process, my hair color looks exactly like my natural hair color. I spent $45 for my hair to look exactly the same. I suppose it’s my fault for not pushing for a blond to light brown highlight kit. I guess I will just figure out highlighting at the local beauty store.
Bonnie - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan M.
October 3, 2021
Orange
Reviewed Color: Dark Brunette
POSTED BY:
Susan M.
October 3, 2021
Followed instructions. Highlights came out orange. Ruined my hair. The custom color sets are fine, but if you are looking for highlights, pay for someone to do them at a salon.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria S.
September 22, 2021
Orange hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
Maria S.
September 22, 2021
Unfortunately it turned my hair orange instead of giving me sun kissed highlights like advertised.
Maria - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Heather H.
September 15, 2021
no good
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Heather H.
September 15, 2021
I tried to Highlight my hair and it did nothing I dont see any difference in my hair. would not suggest to buy
Heather - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Erika G.
September 9, 2021
Very dry chunky mix
Reviewed Color: Light to Medium Brunette
POSTED BY:
Erika G.
September 9, 2021
I have used lightner before and they had a nice wet texture. Easy to spread on hair but is stuff dries out on the hair in a few minutes and is chunky. Very hard to work with. I have long hair and there was barely enough to finish. Nice suble color though.
Erika - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer G.
September 7, 2021
Too small
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jennifer G.
September 7, 2021
Not enough bleach for my hair, had to emergently mix up more! Also came out much lighter than expected, I'm half blonde now lol
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
erin F.
September 6, 2021
product
Reviewed Color: Dark Brunette
POSTED BY:
erin F.
September 6, 2021
absolutely not enough product here for my long long long hair. maybe after I have 2 boxes in hand I could write a good review
Erin - We're truly sorry that our Light Set (Dark Brunette) kit was not enough for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Hayley M.
September 6, 2021
Not arrived, still waiting after 3 weeks
Reviewed Color: Light to Medium Brunette
POSTED BY:
Hayley M.
September 6, 2021
Not arrived after 3 weeks, I’ve sent the company 2 emails asking for an update or replacement. No reply as of yet. Pretty disappointed as this is my first experience also.
Hayley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laurie P.
August 29, 2021
Gets lighter as time goes on making color white
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laurie P.
August 29, 2021
I don't like that highlighter gets progressively lighter when I already have the lightest color kit
Laurie - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone you expected when reapplying. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Vanessa R.
August 28, 2021
Orange hair
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Vanessa R.
August 28, 2021
It did not turn out well. Did not like. Was not a good recommendation from the stylist.
Vanessa - We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Terri H.
August 23, 2021
Like it
Reviewed Color: Light Blonde
POSTED BY:
Terri H.
August 23, 2021
It’s nice, but I need to be able to get my grey hair colored
Terri - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Catherine D.
August 15, 2021
Not good
Reviewed Color: Dark Brunette
POSTED BY:
Catherine D.
August 15, 2021
Before applying this I called eSalon to ask how many shades my hair would lighten from the chemical process. I was concerned about going too light. I told the colorist I was thinking of washing it out in half the recommended time and she informed me it would lighten a Max of three shades. I ended up keeping an eye on it and at 15 minutes I turned almost blond. I have dark brown hair. I had a heart attack. The toner only made the hair turn orange/copper. I look like a red headed Cruella Deville. Now I have to go to a real salon and get my hair fixed by a professional. Not cool eSalon. I want my money back.
Catherine - We're truly sorry that our Light Set (Dark Brunette) did not provide the subtle tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Hayden L.
August 10, 2021
Shades of orange and yellow
Reviewed Color: Light to Medium Brunette
POSTED BY:
Hayden L.
August 10, 2021
Absolutely the worst thing I’ve ever done to my hair. The way they tell you to apply and time it leaves the bottom and middle layer processing longer so those areas are yellow — and the top is extremely brassy orangey awfulness. I thought since they formulated the base this would be something to complement it. I followed the instructions to the letter. Now I’ll be going to Sally to get a Demi color to try and mask it until my regular hair dresser has an appointment 5 weeks from now. This is going to end up being a very expensive fix. I don’t see a place for me to upload a photo …. Do not recommend if you have dark hair. My daughter has dark blonde / light brown hair and I added a few pieces around her face with the leftover — hers is cute but she’s got virgin light hair to start…. Not for dark hair …. Maybe not even for dark color treated hair ….
Hayden - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Fiona W.
July 21, 2021
Disappointing
Reviewed Color: Light to Medium Brunette
POSTED BY:
Fiona W.
July 21, 2021
There is definitely a knack to getting the technique right with this. I watched the ‘how to’ video first & followed the instructions. The back looks OK but the side bits are far too light and it has ruined the texture of my hair, making it puffy & parched. I think the processing time was too long for my hair.
Fiona - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the easy highlighting experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie S.
July 20, 2021
Disaster!
Reviewed Color: Dark Brunette
POSTED BY:
Julie S.
July 20, 2021
I’ve been using the custom colour for the whole of lockdown and love it so decided to give the highlights a go, following the video tutorial stage by stage. Absolutely gutted. Left with bright orange stripes in my long, very dark brown hair. I look horrific. Seriously contemplating shaving my head.
Julie S. - We're so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. We truly appreciate your feedback.
POSTED BY:
Vicky L.
July 17, 2021
Very harsh, trashed my hair
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Vicky L.
July 17, 2021
Also it spread across my hair and didn’t stay where I’d applied it so I ended up with a not very attractive lighter top layer rather than the baylage I had attempted
Vicky L. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jill J.
July 15, 2021
Too vivid for me
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jill J.
July 15, 2021
I was hoping for a more subtle blonde - the ‘yellow’ was too strong for me.
Jill J. - Thank you for your feedback. We're truly sorry that our Light Set (Medium to Dark Blonde) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Nancy J.
July 13, 2021
It did lighten….
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Nancy J.
July 13, 2021
It did lighten but to a super brassy orange color. It looked so terrible. Not at all what I was hoping. I’ve basically have been wearing a hat ever since I did it till I figure out what to do. I was sent a toner and it worked somewhat. But I’m skeptical about doing bayalage like this again.
Nancy - We apologize that you aren’t happy with your Light Set results. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to help provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Jodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexis M.
July 7, 2021
Not aFan
Reviewed Color: Light to Medium Brunette
POSTED BY:
Alexis M.
July 7, 2021
This dried my hair out and was difficult to work with. It came out brassy and has orange hues.
Alexis - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the correct tone and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Raquel B.
July 2, 2021
Dissapointing.
Reviewed Color: Dark Brunette
POSTED BY:
Raquel B.
July 2, 2021
Followed directions to the t however my color turned out orange. Unfortunately will take off of my auto ship.:(
Raquel - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura W.
June 30, 2021
Not good
Reviewed Color: Light to Medium Brunette
POSTED BY:
Laura W.
June 30, 2021
I have medium to dark brown hair and I bought the highlights that was suggested for my hair color. It turned out AWEFUL. It was way to blonde. It looked so bad. Lucky I had a soft medium brown store bought hair color and I immediately colored all the highlights. When I was done it looked much better but you could still see some blonde in my hair. With the highlights I watched the videos a few times and read the instructions because I was really scared to do this. Now I know I’ll never ever buy this again. A waste of my money and a $3.00 box color fixed it.
Laura- We're truly sorry that our Light Set in Light to Medium Brunette did not provide the sun-kissed results that you were hoping for. We sincerely value every client and we thank you for sharing your feedback with us. We have reached out to you via email to see what we can do about remedying this situation. Keep a lookout on your inbox for more details.
POSTED BY:
Amy S.
June 29, 2021
Money back guarantee is a lie
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Amy S.
June 29, 2021
I am still not happy with my color. I have complained multiple times. Money back guarantee is a lie. Im canceling my account
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria R.
June 29, 2021
Not satisfied
Reviewed Color: Light to Medium Brunette
POSTED BY:
Maria R.
June 29, 2021
My highlights are lighter than I wanted even though I follow the times instructed. I'm a bit disappointed.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy S.
June 17, 2021
highlights
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Cindy S.
June 17, 2021
wrong color, never wanted light cooper in my hair.
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea L.
June 15, 2021
did not like it at all
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Andrea L.
June 15, 2021
I reached out to inquire about this product and decided to purchase based on the info provided, product description, and how-to videos. It turned out just plain awful. The "highlights" are orange streaks that look terrible. I feel like I look like Tigger. I will definitly not purchase again and wish I would not have wasted the money the first time. I am pretty sure I am going to need to go to a salon and cough up the money to have color repair done.
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth S.
June 11, 2021
Skip This
Reviewed Color: Dark Brunette
POSTED BY:
Elizabeth S.
June 11, 2021
All I accomplished was putting swaths of bleach over my base color. Should have left it alone. Even with foils or a cap, the bleach resulted in that reddish brown bleached look, not blonde and certainly not light. The powder that was supposed to be incorporated into the developer occupied by volume twice the space. Never got it "creamy" Best I could do was a texture that resembles pie crust before you add the tablespoon of water.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claudia G.
June 9, 2021
Love the result but...
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Claudia G.
June 9, 2021
The amount of lightener provided isn't enough for my thick mid-length hair. I have to buy two, which at double the price isn't much cheaper than what I'd pay at a salon for a professional job without any effort.
Please think about increasing the amount of product so I can justify the expense of continuing to use it.
Claudia G. - Thank you so much for your feedback! At eSalon, we're taking with consideration all our clients feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Alexandra R.
June 8, 2021
Turned my hair NEON ORANGE! Can't get a refund!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Alexandra R.
June 8, 2021
Biggest mistake of my life! I foolishly tried Light Set twice. First time, it turned my medium brown hair BRIGHT NEON ORANGE. I contacted eSalon and they recommended the purple Tint Rinse in conjunction with the Light Set next time for better results.
So fast forward 3 months. After having to dye my hair back to brown at my own expense, I reordered the Light Set and Tint Rinse (I'm an idiot for trying this again, I know). I re-watched all the YouTube videos and instructions, and very carefully applied the Light Set and waited the 30 minutes. BRIGHT ORANGE again!! I followed with the recommended Tint Rinse and it did absolutely nothing except form a huge lather that really dried my hair out and made it feel like straw.
I contacted eSalon about their 100% guarantee but they said NO! They refunded me the first time, and even though an eSalon rep suggested I try it again with the Tint Rinse, they would not honor their guarantee anymore.
The eSalon rep did not inform me before I repurchased that they only honor their satisfaction guarantee ONE time. I am so saddened by the lack of customer service! I feel like eSalon tricked me into repurchasing not only another Light Set, but also the Tint Rinse, and now they won't honor their satisfaction guarantee.
So basically I paid eSalon $60 to turn my hair NEON ORANGE and also damage it. And now I need to spend even more money to get it fixed.
Moral of the story: eSalon's satisfaction guarantee doesn't always apply, so buyer beware. Light Set product turned my hair NEON ORANGE even with the Tint Rinse. I do not recommend it! I guess if something seems to good to be true, it probably is. So upset.
11 of 11 people found this review helpful. Did you?
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Manuela S.
May 24, 2021
Great product but
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Manuela S.
May 24, 2021
The products are fabulous, well packaged and very easy to use. All laid out for you with no chance of errors given the instructions. My issue is the colour did not take well as my grey has just gone too long without colour on the roots. I don’t blame the product think it’s just waiting too long i between colouring. Will try it again at some point.
Manuela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mercedes O.
May 23, 2021
awful results
Reviewed Color: Dark Brunette
POSTED BY:
Mercedes O.
May 23, 2021
this was the absolute worst mistake for my virgin hair.
now, i need to go to the salon to fix my orange hair.
Mercedes O. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Michelle D.
May 23, 2021
Didn't work
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Michelle D.
May 23, 2021
I used this light set last night and it didn't work.
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Copper & Mahogany) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stacy F.
May 23, 2021
Brass IS the color
Reviewed Color: Light to Medium Brunette
POSTED BY:
Stacy F.
May 23, 2021
My hair has vivid orange and copper highlights. Not the caramel color I was hoping for.
Stacy - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Heather A.
May 20, 2021
light set
Reviewed Color: Light to Medium Brunette
POSTED BY:
Heather A.
May 20, 2021
The highlight stuff was paste. It didn’t spread on hair very well. My hair has a bronze look to it. I’m not happy.
Heather - We're truly sorry that our Light Set (Light to Medium Brunette) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jermaine F.
May 19, 2021
It's ok
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Jermaine F.
May 19, 2021
The highlight kit is ok the toner didn't do much on my hair but I like the blonde it left
Jermaine F. - Thank you for sharing your feedback with us! We are so sorry that our Toner (Light Set) didn't work for you. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra B.
May 18, 2021
Highlights are very faint
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Sandra B.
May 18, 2021
This didn't seem to work for me. I have very thick hair so we used the whole mixture, the highlight are very faint and really only shows up when I am in the sun outside. I may try a more blond highlight next time, rather then cinnamon .
Sandra - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mandy H.
May 11, 2021
Difficult to apply
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Mandy H.
May 11, 2021
Very thick so difficult to apply. I put it on as the instructions and video instructed me to but doing it myself was hard and after 5 mins it looked like it was going green so I panicked and took it off. It did lighten it ever so slightly in those 5 mins thou so it would it been fine if I had left it on longer
Hi Mandy, thank you for sharing your feedback with us! We are so sorry to hear it was hard to apply. We made our clay formula to help stick to your hair and not run all over! If you have additional questions, please give us a call so you can speak directly with a colorist. They will be able to walk through any application and give you the best tips!
POSTED BY:
Mindy S.
May 9, 2021
Orange & brassy
Reviewed Color: Dark Brunette
POSTED BY:
Mindy S.
May 9, 2021
Don’t be tempted to buy. Stick with regular color.
Mindy - We never like to hear that our customers are unhappy with their color or the Light Set (Dark Brunette), which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Sally B.
May 9, 2021
A diaster! Beware!!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Sally B.
May 9, 2021
The mix dries very fast and not nearly enough to cover anything. The highlights came out ok then I washed and applied the purple product. The highlights turned BRIGHT ORANGE! It was awful. I had to cover everything with a dark color and lost all the other beautiful highlights I had.
Sally - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Medium to Dark Blonde) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maria G.
May 9, 2021
Gave it a try twice
Reviewed Color: Dark Brunette
POSTED BY:
Maria G.
May 9, 2021
This is the second product I purchased...first was the all over color which did not cover my grey..second is the highlights..followed all directions, saturated hair, left it on for a little over processing time and did nothing. Not happy at all
Maria - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette) application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna H.
May 1, 2021
I don't recommend this for mid/dark hair
Reviewed Color: Dark Brunette
POSTED BY:
Anna H.
May 1, 2021
Unfortunately my hair went orange. If you have dark hair I would give this a miss.
Anna H. - Thank you for your feedback. We’re so sorry to hear that our Light Set (Dark Brunette) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Rocio - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura H.
April 29, 2021
Not enough product
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laura H.
April 29, 2021
It was much more difficult than I’d expected to apply Light Set myself, but I’m sure it will get easier with practice. I have a lot of hair, so when I finally did the highlights on my crown I ran out of product. Unfortunately I’ll have to order another kit to finish my hair, which is expensive considering I’ll only be using about one-fourth of it.
Laura - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maureen S.
April 28, 2021
Not great
Reviewed Color: Dark Brunette
POSTED BY:
Maureen S.
April 28, 2021
Easy to use but highlights are copper. Not what I expected.
Maureen - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan S.
April 28, 2021
highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Susan S.
April 28, 2021
the color and highlight effect look great, but my hair feels terribly dry now
Susan - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Robin D.
April 22, 2021
Not happy wit this shipment
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Robin D.
April 22, 2021
I’m not sure what the issue was with this month but it didn’t cover my new growth of gray. I will have to color my hair again. Not happy with this shipment
Robin - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Victoria T.
April 19, 2021
Turned my hair orange
Reviewed Color: Dark Brunette
POSTED BY:
Victoria T.
April 19, 2021
I ordered the set to lighten pre-dyed hair, also eSalon. The hair turned bright orange! Luckily I had left over color to hide it but I feel like I damaged my hair for no reason. The whole benefit of eSalon is the customer service/colorist help so this doesn't happen. If it couldn't work with pre-dyed hair why not let me know?
Victoria - We're truly sorry that our Light Set (Dark Brunette) did not provide the tone and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Tedde - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Taylor W.
April 15, 2021
I look like a cheetah!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Taylor W.
April 15, 2021
I followed the directions, but the solution came out very dry and left my highlights splotchy. It looks like I tried to make my hair cheetah print. Definitely won’t be using again since I had to pay to have my hair fixed.
Taylor - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sonja C.
April 15, 2021
ok?
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sonja C.
April 15, 2021
It turned out ok, but was a more cumbersome process than I'd want to deal with on a regular basis, you do your regular color first and then do this within in a week and there are multiple steps where you have to leave stuff on your hair for extended periods of time. It was subtle so that is a positive, I would not do again.
Sonja - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dani D.
April 14, 2021
hated it!
Reviewed Color: Dark Brunette
POSTED BY:
Dani D.
April 14, 2021
the process is not as easy as they say. I thought the results would be very subtle, and youd have to build up to reach a lighter color, but right in the first application my hightlights are very marked and now a horrible orange, brassy color. My hair was healthy and with no previous hair dye, and I followed the instructions accordingly
Dani D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your Light Set application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Amy W.
April 13, 2021
Brassy - yellow/orange
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Amy W.
April 13, 2021
I was so excited about this highlight set, but unfortunately it didn’t lift well on my hair. I have a section that’s really yellow/orange. I’m hoping a colorist can help cover up the yellow/orange. I’m very Ashe blonde and this looks not so good against my cool hair tone.
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary M.
April 8, 2021
If I could give it no stars I would
Reviewed Color: Dark Brunette
POSTED BY:
Mary M.
April 8, 2021
I used this kit as instructed and it left my “highlights” orange. The toner did nothing to neutralize the orange. It’s costing more to color correct at the salon than had I gone in to get my regular service. So very disappointing!
Mary - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us. We truly appreciate your feedback.
POSTED BY:
Emily J.
April 3, 2021
Not for darker hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
Emily J.
April 3, 2021
My husband followed the instructions completely and my light brown hair is now brassy and orange. Should have read the reviews before purchasing. Toner does nothing to help. This really isn't for darker hair colors.
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christina G.
April 2, 2021
Turned hair orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Christina G.
April 2, 2021
The highlight kit made the brown parts of my hair orange. I had better luck with a different brand.
Christina - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelsey S.
March 31, 2021
My hair is orange and purple
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Kelsey S.
March 31, 2021
The highlight that was selected for me turned my roots and streaks of my hair orange, while the toner turned some of the streaks purple. HIGHLY do not recommend. I originally asked for an all over color and was convinced to buy a more expensive highlight kit. You are literally better off buying any drug store hair dye. In fact, a year ago I highlighted my own, light brown, unbleached hair with an $11 box of drugstore dye and you would have thought it was professional. What am I supposed to do with orange AND purple hair!?!?!?!?
Kelsey - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Josie C.
March 31, 2021
Not what I expected
Reviewed Color: Light Blonde
POSTED BY:
Josie C.
March 31, 2021
I thought this light set would be easy to apply with foil paper as done in the salon, but thats not how these highlights are done. I am not comfortable just drawing it on my hair without the foil paper to separate it so it doesnt taint other hair, so I have not used it at all and I am unable to return.
Josie - We’re truly sorry that the application process for our Light Set (Light Blonde) is not as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christina H.
March 31, 2021
Came out to orange and brassy
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Christina H.
March 31, 2021
I think the processing time was too long. It didn’t take me that long to get the mixture applied and it was an easy enough process but I think my processing time was just too long. I think if it was maybe 10-15 minutes less then they would have been perfect.
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Justine S.
March 28, 2021
Orange Highlights...
Reviewed Color: Dark Brunette
POSTED BY:
Justine S.
March 28, 2021
I ordered my first custom color set in dark ash brown & light set. The custom color was darker than expected but I figured it will lighten up a bit over time. I also applied the light set day after and followed instructions very carefully. After I washed and blowed it dry, I was surprised that the highlights were pretty orange...not what I expected when I ordered ash-brown as the base color, so I assumed the highlight set would be adjusted to compliment my base color. I really do not like any orange in my hair and always tell the colorist to not use any color that has orange in it. I'm afraid the orange will become even lighter over time so I'll have to invest in purple shampoo until I make a trip to a salon to get it done right. I was curious about eSalon and glad I tried it but I won't be doing highlights/balayage at home again!
Justine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Liv C.
March 28, 2021
It did not work.
Reviewed Color: Dark Brunette
POSTED BY:
Liv C.
March 28, 2021
I was very disappointed with the results. I was really looking forward to doing the balayage, but it did not work, and my hair is the same colour.
Liv C. - Thank you for your feedback. We're truly sorry that our Light Set (Dark Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Carolyn S.
March 22, 2021
First use was so-so
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Carolyn S.
March 22, 2021
Lightening mixture dried out quickly. Didn't feel like enough for my thick, long hair - I was scraping every drop to finish my hair.
Followed the video instructing and some areas still ended up a bit brassy. There definitely was not enough of the toning mask to cover my hair to offset the brassiness.
Definitely recommend having someone to help for nice even application.
Carolyn - We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
KDub
March 21, 2021
Not worth the time or money
Reviewed Color: Light Blonde
POSTED BY:
KDub
March 21, 2021
I have dark blonde hair and purchased the light blonde kit. No change. Very disappointed. Don’t waste your time or money.
Karissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nansea C.
March 21, 2021
I HAVE 3 JUST SITTING THERE...
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Nansea C.
March 21, 2021
I must have placed an order for this, but don't recall. I do recall ordering the tint, and when that order came it was with highlight kit, shampoo and conditioner. I kept it thinking... 'who knows, I may need to use this one day.' Well, I didn't, I haven't, and I won't. Seemed more complicated than I wanted get involved with. If I wanted extra highlights, I'd go to a salon. Take care, stay safe. ~Nansea~
Nansea - We're truly sorry that our Light Set (Medium to Dark Blonde) instructions were not as easy as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen N.
March 10, 2021
It worked well and was easy to use.
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Karen N.
March 10, 2021
It was easy to use but lightened my overall color too much. I think it was user error not the product!
Karen - We’re so sorry to hear that you were disappointed by the results of your highlighting application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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