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Robin - We’re pleased to hear that you’re enjoying Light Set! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy F.
February 11, 2021
Light kit
Reviewed Color: Light to Medium Brunette
POSTED BY:
Tammy F.
February 11, 2021
I got compliments on my hair after using this and it was easy to use. My only issue was the way it continued to lighten over time. I'm not sure anything can be done about that.
Tammy - We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
KEIKO B.
January 25, 2021
Short Hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
KEIKO B.
January 25, 2021
I wish you would provide more tips for how to apply high lights for short layered hair. It is not easy to clip short hairs in sections for high light. eSalon video is not helpful with short hair.
I also suggest to offer a separate flat plate to go under hair for more clean application. This can be purchased separately and reuse each time?
Keiko - We’re truly sorry that Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lesley M.
January 17, 2021
wow!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lesley M.
January 17, 2021
It was weird putting on as I've never highlighted my hair. With help from my husband it went well and I love the added the dimension.
Hi Lesley, We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Linda M.
January 16, 2021
Good but
Reviewed Color: Light to Medium Brunette
POSTED BY:
Linda M.
January 16, 2021
Didn’t get good highlights on one side of head. I look uneven. It was my technique I guess but looks “🤪
Linda - We’re truly sorry that our Light Set (Light to Medium Brunette) did provide the result's that you expected throughout your hair. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Charlene M.
January 10, 2021
My highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Charlene M.
January 10, 2021
Too near my existing hair color but product great. I want to try again with lighter color or maybe adding darker also. I wish someone would touch base with me. Thanks.
Charlene - We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Levanna D.
December 29, 2020
Light set
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Levanna D.
December 29, 2020
Gave me great highlights
Would have preferred if the cap for highlights was included in order
...and it gave a nice, extra overall "glow" and dimension to my hair color.
It worked wonderfully.
The only reason I did not give 5 stars, is because I think I also had a slight sensitivity to the product?
First time DIY balayage highlights, the instructions are easy to follow, everything mixed well, I applied the toner but it's pretty brassy looking, I was expecting more of a dark blonde tint. I ordered the dark brunette kit.
Make sure to separate the hair you want to lighten in order to give good highlights don’t make the mistake some people make by lightning all of the hair and not having highlights.
once you get the mix to the right fluidity thickness it is easy to put on but you have to be fairly quick as it dries out quicker in warm weather. Easy to apply and the shimmering tone is just perfect
11 of 11 people found this review helpful. Did you?
This was much harder than the basic colour as the colour itself is much thicker. A nervous first application of just a few strands made me realise the colour was excellent and it wasn't as hard as I thought. I do wish that it was possible to have a trial go first as highlights can be tricky. Anyway I got there and will do it better next time.
Come on how can this product be out of stock week after week! Why can’t we order and it ships when it is in. Why do I have to continually go to the website to check whether I can order? It is summer, the perfect time for highlights and nothing!!!!
Hi Jane! We are sorry to hear your hair turned lighter. Please check your emails, your colorist has got back to you.
POSTED BY:
Trista H.
October 23, 2024
Ridiculous!!!!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Trista H.
October 23, 2024
NEVER AGAIN!!!! My hair is almost bright orange!!!! This has NEVER happened with your dye before, but this order fried my hair AND it’s bright orange!!!!! I’m so mad, not even funny!!!
Trista- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kristine D.
September 25, 2024
Does not work as advertised
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kristine D.
September 25, 2024
I have used esalon color every three weeks for the past 4 years and thought I would give light set a try. I watched the videos and read the instructions. I applied as directed and the indicated processing time, used the included shampoo and toner. The result? Orange highlights in my hair. Not the subtle highlights as advertised. The light set probably works for light brown and blond hair but not on medium brown hair or darker. I had to dye my hair a shade darker just to cover the orange when I fact I was wanting to go lighter, hence the trial of light set. It will take at least a year for the dark to grow out. To say the least, I am disappointed
Kristine - We're truly sorry that our Light Set did not workout for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer A.
September 9, 2024
Very disappointing
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jennifer A.
September 9, 2024
I followed the instructions exactly but sadly I was left with various shades of burnt orange throughout my hair. The toner made no difference.
Hi Jennifer! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Jill C.
August 28, 2024
What a disaster!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jill C.
August 28, 2024
These highlights are just awful. I followed the instructions precisely and I got yellowish orange highlights. I look like a clown. The worst thing is this happened on a weekend. Phone support is only available during the week so I sent an email asking for help. I’ve had no response and this is the third weekday. So now I get to go to the salon and spend at least $150 to fix this disaster. So much for trying to save money by using esalon.
Hello Jill,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cecilia S.
August 26, 2024
Not a good result!!!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Cecilia S.
August 26, 2024
I have been using eSalon color for several years & have always been very pleased!!! However, I just tried the light set & was not at all satisfied. I followed the video instructions very carefully & felt I did everything as instructed. My highlights turned out very brassy & uneven. I would not recommend trying this product.
Cecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren A.
August 24, 2024
Hot roots
Reviewed Color: Dark Brunette
POSTED BY:
Lauren A.
August 24, 2024
This gave me horrendous hot roots and i followed the directions
Hello Lauren,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Avery L.
August 14, 2024
Soo brassy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Avery L.
August 14, 2024
I followed directions to a tea and now I look like a brassy dope. I used the toner mask twice now and it is still horrific. I am so disappointed and embarrassed that I have brass streaks through my hair until they grow out. I could not be more disappointed right now
Avery - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Krista M.
August 12, 2024
Orange
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Krista M.
August 12, 2024
This is awful. Turned my hair orange . The toning mask did nothing and I ended up having no choice but to go to a professional who had to color correct my hair. It was a waste of money and time. I do not recommend.
Krista - We're truly sorry that our Light Set did not work out for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Pommefree
July 30, 2024
Looks awful
Reviewed Color: Light to Medium Brunette
POSTED BY:
Pommefree
July 30, 2024
Update: Esalon credited my account for the cost of the light set w/o me asking for that, so I do appreciate their practices as a business. Just wasn't happy with the results.
My hair is a level 6 brown and used the light to medium brunette kit. The highlights were very drastic, too light and almost orange. The toner didn't tone at all. Luckily I had an extra bottle of all over color to cover the highlights. Unfortunately as the color fades the highlights will show through. I would not recommend the light set.
This was very difficult to use. I have been really happy with the regular color so I thought I would try the light set. It didn’t mix up the way it was supposed to. It was very difficult to apply. It came out really brassy. Not something I will try again.
Jennifer - We’re truly sorry that our Light Set (Light Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Antonia S.
June 29, 2024
The worst product I have ever used
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Antonia S.
June 29, 2024
Okay I don’t even know where to begin.
I read the instructions and did as directed.
There is not enough activator to keep the lightener hydrated enough to keep on the hair. It just dries and is a powdery mess.
Application is poor due to the thick consistency. Which yields poor results.
I followed instructions, got assistance with application, and it is quite frankly awful.
Now have to go to the salon or to buy a box die to fix this awful mistake.
Save yourself the trouble, don’t buy this.
Hello Antonia,
We're truly sorry that our Light Set - Light Copper & Mahogany did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rachel B.
June 18, 2024
Do Not try at home
Reviewed Color: Dark Brunette
POSTED BY:
Rachel B.
June 18, 2024
After dying my hair with a beautiful custom made brown from here i tried the light set! Regret this so much as will now have to go to the salon to fix the mess it caused. patchy orange strands, even though followed instructions and watch the video several times before applying. ! Would not recommend
Hi Rachel! We are so sorry to hear the Light Set hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Anna B.
June 11, 2024
Splotchy highlights
Reviewed Color: Dark Brunette
POSTED BY:
Anna B.
June 11, 2024
I am leaving 2 stars because I would have liked the highlights had they not turned out splotchy. Not as bad with the first few, but closer to the top layer there was huge splotches of hair that stayed brown in the sections that i attempted to highlight. I had to go to a salon to have my hair fixed. Apparently the splotchy parts were from the solution drying out too much before applying. I did mix it when it started to puff up per instructions so ... I don't know. I attempted to save money doing this at home and then spent almost $200 at the salon to fix it. Anyways, if you have no experience with highlighting your own hair, you may want to just have it done professionally.
Anna - We're truly sorry that our Light Set did not work out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katie R.
April 18, 2024
Did not spread well
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Katie R.
April 18, 2024
I'm not sure if I stirred it too long or not long enough bc it was very thick and hard to spread and came out patchy. My hair was lightened but my roots were bleached in some places. It looked real bad. Luckily I had a hair dye on hand in case I didn't like it so it was a relatively easy fix thank god.
Hello Katie,
We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not provide the balayage affect that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Renee P.
April 12, 2024
Product is good
Reviewed Color: Dark Brunette
POSTED BY:
Renee P.
April 12, 2024
I just didn't like the color,I thought it was going to be a little darker.
Renee - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly P.
April 12, 2024
Went to old address never got
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Holly P.
April 12, 2024
I would’ve liked it I’m sure if I got it haha . My address has been updated so I’m not sure what happened. Should’ve gone to 208 pleasant street Marblehead MA 01945 that’s the address on my profile
Holly - I am sorry to hear your latest order has not been received. Please keep your eye out for an email from us for your next steps!
POSTED BY:
rhonda P.
March 26, 2024
Not for me
Reviewed Color: Dark Brunette
POSTED BY:
rhonda P.
March 26, 2024
I watched the video, thought I could do it… I could not! I couldn’t do the balayage. I tried but it was a fail. It was streaky and looked terrible. The product was fine but the application on my part was failure.
Rhonda - We’re truly sorry that our Light Set did not work out for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.
POSTED BY:
Heather B.
March 26, 2024
Didn't process evenly
Reviewed Color: Dark Brunette
POSTED BY:
Heather B.
March 26, 2024
Unfortunately I totally messed up my nice color by using the highlights! Hair by my roots is lighter than the rest in most places...looks funny.
Hello Heather,
We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Chelsea R.
March 17, 2024
Chunky Dry Mixture
Reviewed Color: Light to Medium Brunette
POSTED BY:
Chelsea R.
March 17, 2024
The bleach mixture was so dry and chunky that I had a hard time getting it to go where I wanted it, even with the brush. I couldn’t get the pieces of my hair that I wanted to highlight evenly saturated so now my hair has orange patchy spots. And the purple mask does absolutely nothing.
Chelsea- We apologize that you had a difficult experience applying our Light Set, and received unwanted results. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair needs.
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra S.
March 13, 2024
Good color - hard to use
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sandra S.
March 13, 2024
It's just too thick. Hard to apply and not get it everywhere. :(
Sandra - We’re so sorry to hear that you were disappointed by the results of your mixture. Please keep your eye out for an email from us. We truly appreciate your feedback.
POSTED BY:
Lynn H.
February 13, 2024
Too light
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Lynn H.
February 13, 2024
Maybe made the pieces too big, seems to have damaged my hair
Lynn- We're truly sorry that our Light Set made your hair lighter than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Gwenaelle B.
January 30, 2024
Disapointed
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Gwenaelle B.
January 30, 2024
The result is not fantastic. Bad tones and not easy to use...
Hi Gwenaelle! We are sorry to hear that you didn't love your Light Set. Please check your emails, we just got back to you to help you further.
POSTED BY:
Julie T.
January 29, 2024
Awful
Reviewed Color: Dark Brunette
POSTED BY:
Julie T.
January 29, 2024
The instructions and kit are wonderful! Easy application. However, the colour is atrocious! It’s brassy orange. Not ‘golden’ and definitely not subtle. The toner seems ineffective.
Julie - We're truly sorry that our Light Set kit did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
heather G.
January 26, 2024
Fail
Reviewed Color: Light to Medium Brunette
POSTED BY:
heather G.
January 26, 2024
I didn't buy this to do highlights. More so to lighten the underneath part of my hair. I got atleast 3inchs of hair from the nape of my neck, up. my hair is very long as well so i cant say if the quantity of the product was sufficient,but again, i wasn't highlighting.
The main problem waa the consistency of the product. HOW DO YOU EXPECT US TO USE THIS, ON OURSELVES AT THAT,WHEN WITHIN 3MINS THE PRODUCT IS CHALK DRY AND FLAKING OFF ????!!! cant glide it thru. Cant smush it thru. Application by brush you say??? Hahah FAIL. Why? Why would you offer a product like this?? There is noooo control with the bleach. Mix it,grind it into hair strands and then inhale bleach dust. Ita absolutely horrible !!! This is the 3rd fail with your products .needless to say i am officially done with my membership .
Heather - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amy R.
January 17, 2024
Maybe it's me?
Reviewed Color: Dark Brunette
POSTED BY:
Amy R.
January 17, 2024
I tried this, but was not successful. I'm leaving the door open that maybe I did something wrong because of how much I believe in eSalon's other products that I use. After discussing this with a color stylist, they offered to replace it for another try. I can't wait to try it again.
I was delighted when I received the kits, they're really well put together and I definitely felt like it was money well spent.
Unfortunately, the deposit colour processed very unevenly, and the colour itself is very flat and cheap looking. I was a professional stylist for years, so I feel confident that I followed the directions accurately.
I haven't tried the highlight kit yet, going to do a few hair masques first, see if I can get some shine back into it.
Lili - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ann W.
November 8, 2023
Mistake
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Ann W.
November 8, 2023
This somehow was ordered by accident. It may be spectacular but my hair is a pixie and is cut every 4 weeks.
It grows fast so there’s no sense in highlighting it
Ann - Thank you for reaching out! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa B.
October 31, 2023
My hair is orange-blonde not sunkissed!!!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Melissa B.
October 31, 2023
Im totally not happy with the results from my light set!!! My hair now has big bright patches of orange-blonde hair! It says this will look sun kissed but that’s not my results AT ALL! I followed all the instructions on the video and the written ones and definitely left the toner mask on for 15 minutes but my hair is orange not blonde! And the process was fairly easy until I got to my crown area then the written instructions are very confusing i honestly couldn’t understand where exactly to put the highlights cause I do part to my right so I parted there like instructed but then it says you should take the thicker part and split that into 2 which I did but from there I was uncertain as to where to put the highlights so now I have these huge chunks of orange-blonde hair on my part line and it looks awful I’m so embarrassed and I’m supposed to be going to a Halloween party tonight!!! I have no idea what I should do I’m not happy with this light set at all. I sent a message to esalon team I’m praying they can help cause I don’t know what to do!!!
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sophie H.
October 27, 2023
I cried
Reviewed Color: Dark Brunette
POSTED BY:
Sophie H.
October 27, 2023
I followed the instructions and watched the instruction video several times. I ensured I saturated it and left on for the required time. The highlights came out bright orange and patchy. I cried so much.
Hi Sophie! We are so sorry to hear that your highlights haven't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Sherry D.
October 26, 2023
Fading
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sherry D.
October 26, 2023
It doesn’t matter that I only buy the best products for my color treated hair and keep it out of the hot sun it fades so quickly and not to mention I have to wash it in like warm water… just thought you all would want to know
Sherry - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Juliane - We’re truly sorry that our Light Set is too much for you. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa M.
September 19, 2023
Just ok.
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lisa M.
September 19, 2023
Not sure if it is me but my color turned very brassy. I think I would have been better off with just a lighter shade of brown instead of medium to dark blonde as the color was a light blonde. I also used the Aura purple on the underneath back and nothing. No place to review the fact that it didn't work at all. Complete waste of money for the Aura.
Lisa - We're truly sorry that our Lightset did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura D.
September 3, 2023
What changed?
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Laura D.
September 3, 2023
I had been using the light works to add highlights to my dark blonde hair and they always turned out beautiful and natural; but Not this time. This time they turned out yellow even after using the toner for 13 minutes !!! Not happy here!!!
Laura - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Danielle O.
August 25, 2023
Not enough lighter n my hair is shoulder lenght
Reviewed Color: Dark Brunette
POSTED BY:
Danielle O.
August 25, 2023
Was doing at home bayalage n the one lighter set was not enough mixture was extremely thick and difficult to use
Hi Danielle! We are sorry to hear that the amount of product sent wasn't enough to cover your hair. Please check your emails, we just got back to you to help you further.
POSTED BY:
Laura A.
August 24, 2023
not as easy as it may seem
Reviewed Color: Light to Medium Brunette
POSTED BY:
Laura A.
August 24, 2023
I think I probably needed some more tailored instructions, or perhaps a complementary video for someone with finer hair (and greys!). I didn't want to color my hair, so was just going on the top of natural hair. I feel like the final color is a) more orange than I would have wanted and b) not properly applied using my very novice expertise! I put the color all the way to an inch away from my scalp, and feel that isn't what the images on the website show. Overall - just too advanced for my skill set!
Laura - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Abigail G.
July 12, 2023
The Highlights were more copper/orange than brown
Reviewed Color: Dark Brunette
POSTED BY:
Abigail G.
July 12, 2023
Not happy at all I think I’ll have to go to the salon to have this fixed
Abigail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lori Y.
June 24, 2023
Orange
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lori Y.
June 24, 2023
I tried it die the first time, my highlights are orange. I have dark brown hair. Did not work for me.
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathylou J.
June 6, 2023
My hair length is too short to use this
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Cathylou J.
June 6, 2023
My hair is too short too use this according to the instructions so I didn't even try it. Because of this I can't give a review.
Cathylou - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jacqueline J.
June 6, 2023
Need advice
Reviewed Color: Light Blonde
POSTED BY:
Jacqueline J.
June 6, 2023
My highlights were easy to use but my color came out with quite a bit of reddish orange tint even after the toner mask
Jacqueline - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda A.
June 6, 2023
Disappointed
Reviewed Color: Light to Medium Brunette
POSTED BY:
Amanda A.
June 6, 2023
This is only my second time trying to do balayage at home. the first time I ran out of bleach and had to use a different one I had on hand to finish. This time it turned out so calico.
Amanda - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sheila L.
June 4, 2023
simply terrible
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Sheila L.
June 4, 2023
this is the first and the last time i will ever buy this light set - after i started to apply the color it got cacky, lumpy and didn't stick to my hair. Once i finished, it looked horrible, there were different shades of orange! I am glad my daughter was available and we went to sally beauty to get color to correct my hair - i had a baby shower to go to with bf family, this would not have made a good impression!!
Sheila - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Christine W.
June 2, 2023
Very disappointed
Reviewed Color: Dark Brunette
POSTED BY:
Christine W.
June 2, 2023
I've used the light set previously and was impressed with the results. However this time my hair has patches of very blonde and orange stripes. It should have been caramel!! Looks nothing like I had hoped for. So unhappy as I go on holiday tomorrow and will have no opportunity to fix it before I go.
Hi Christine! We are truly sorry to hear about your Light Set results. Please check your emails, we just got back to you to help you further.
POSTED BY:
Lindsay A.
May 28, 2023
Beautiful but not enough product
Reviewed Color: Light Blonde
POSTED BY:
Lindsay A.
May 28, 2023
Came out great from what I did, but not enough product when I ordered for thick and extra long hair. I was nervous about this but figured they would send enough product for those who need it as indicated.
Now the top of my head has major roots. Need to order a second batch to get the completed balayage look.
Lindsay - We're truly sorry that you had some trouble with your Light Set application! We have reached out to you via email to see what we can do about remedying this situation next time. Keep an eye on your inbox for more details!
POSTED BY:
Corie T.
May 1, 2023
orange tiger stripes
Reviewed Color: Light to Medium Brunette
POSTED BY:
Corie T.
May 1, 2023
I watched the videos and followed instructions exactly, but I ended up with orange tiger stripes and hot spots. My hair is medium/dark brown. They offered a toner to help, which mostly worked, but will wear off since it’s a toner. I’ll have to spend $400 plus to get a color correction professionally done.
I do not recommend this product.
Corie - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sammie
April 25, 2023
Highlights?
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Sammie
April 25, 2023
I followed the directions precisely. Watched the videos, etc. it did *nothing*. No change whatsoever. A super bummer, because I had high hopes :/
Sammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa N.
April 24, 2023
Turned my hair orange and yellow.
Reviewed Color: Light Blonde
POSTED BY:
Melissa N.
April 24, 2023
Hate it! I followed directions perfectly and now my hair is orange
Melissa - We're truly sorry that our Light Set (Light Blonde) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Moira C.
April 22, 2023
The light blonde set
Reviewed Color: Light Blonde
POSTED BY:
Moira C.
April 22, 2023
Very poor, this time just no lift , not coming out light blonde but brassy brown auburn , left it in longer and still no good.
Very disappointed.
Do I need a lighter shade ?. ?
Hi Moira! We are sorry to hear that the Light Set hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jessica B.
April 20, 2023
Yellow tint
Reviewed Color: Dark Brunette
POSTED BY:
Jessica B.
April 20, 2023
Although I knew it would be tough applying the first time, it was not nearly as easy as the video showed. Despite using the toner twice, my “highlights” look like the brassy hair that grows out after a month or so of getting highlights. Yellow tint, not a fan.
Jessica - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Robin P.
April 14, 2023
Brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Robin P.
April 14, 2023
Easy to apply and I was hopeful that going with the dark-medium blonde over a dark beige blonde base color would result in nice cool toned highlights. But the results are…brassy.
I had previously tried the light brown light set formula (on my natural light brown hair) and the same thing happened. I thought maybe it was because the light set for light brown hair was formulated to be more caramel toned highlights (to go better with light/medium brown hair) but it seems that the kits just can’t get me that ashy/cool tone that I covet. Maybe if I was super light blonde? Oh well. Twice bitten and all that.
Robin - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Delanie F.
March 24, 2023
Not the right match
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Delanie F.
March 24, 2023
My highlight kit turned my hair orange instead of an icey color I was going for. Not sure what happened, I followed the instructions so carefully!
Delanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gretchen R.
March 14, 2023
Confusing directions, terrible results
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Gretchen R.
March 14, 2023
The directions were limited, and my results were super clumpy and looked terrible.
Gretchen - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Giselle
March 11, 2023
So not, not, not the result I was looking for :(
Reviewed Color: Dark Brunette
POSTED BY:
Giselle
March 11, 2023
I read all the reviews saying the Light Set was easy to use and how great the results were. Brave woman that I am, I thought I’d give it a go. My first attempt was ok the but the results were a little too subtle, though I’d followed the instructions and watched the video. My second time has left me looking like a tiger even though I watched the video again and followed the instructions to the letter again. My base is a dark brown, though I’d started working my way to medium brown. The almost-orange highlights I’m now sporting are not a good look. Luckily, I have an unopened set of eSalon dark brown color that I hadn’t used because I decided to go lighter. Tomorrow I will be coloring my hair dark brown again and PRAYING that I can save this mess.
Incidentally, I’ve been using eSalon color, shampoo, conditioner, and loads of the styling and treatment products since late 2021. I’ve absolutely loved everything else I’ve tried and their customer service is fantastic, too. I’m really bummed and frustrated that I got such awful results when I had really high hopes.
Giselle - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melissa F.
March 10, 2023
NOT ENOUGH!
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Melissa F.
March 10, 2023
Not enough product to complete the process! I'm stuck with half a head of highlights!
Melissa - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jen D
December 9, 2022
my hair turned brassy
Reviewed Color: Light Blonde
POSTED BY:
Jen D
December 9, 2022
my hair turned orange brassy and has some blue streak 😞
I followed the instructions and my hair is actually even lighter so it should work but got I got soo brassy it’s horrible and now I have to pay €150 for hairdresser to fix my balayage. Really not happy!!!!!
Hi Dominika! We are so sorry to hear that your Light Set results were not as expected, even though you followed the instructions. Please check your emails, we have contacted you to help you further.
Susana - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Vicky P.
November 8, 2022
This was an awful experience
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Vicky P.
November 8, 2022
The directions were confusing, my whole head is almost blond and I did do strips, not all over. I have obvious spots near my root where it was not lightened. I'll never do this again, even if the directions were better.
Vicky - We sincerely apologize for your experience with our Light Set. We have reached out to you over email to assist you in resolving this issue, per our Satisfaction Guarantee. Please check your inbox for more details.
POSTED BY:
Joan S.
November 1, 2022
This ruined my hair!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Joan S.
November 1, 2022
I have thick coarse long hair and the instructions to take a strand of hair and run the brush upwards with the gunky color mixture was a disaster. It tangled my hair impossibly and strands of my hair wrapped around the brush and I had to pull the hair out to get the brush untangled. the bottom 3-4 inches of my hair were ruined. I had to get a drastic hair cut and furthermore there was no color lightening. I ask for a refund for this product and I highly recommend that you amend your instructions warning clients with hair like mine to avoid using an upward motion to apply,
Joan - We’re truly sorry that our highlighting kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy S.
October 27, 2022
Awful
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Tammy S.
October 27, 2022
These highlights should have been blonde. They were really yellow and ended up making all my hair look yellow. It was awful!
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Catherine - We're so sorry to hear that the Light Set did not give you the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Emily J.
October 20, 2022
Turned hair orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Emily J.
October 20, 2022
This turned my beautiful brown hair into a horrifying bright orange color. I definitely do not recommend trying this!
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sureeporn K.
October 20, 2022
it's fun to working on this .
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sureeporn K.
October 20, 2022
I has very fun to working on this , but i think i did something wrong that why my hair light not perfect. i will try it's again.
Hello Sureeporn - Thank you for your review. We're so sorry to hear about your experience. We have helpful how-to videos on applying the Light Set at https://www.esalon.com/hair-color-mastery. Feel free to reach out if you ever have any questions. Thanks for choosing eSalon.
POSTED BY:
Natalie M.
October 12, 2022
Orange brassy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Natalie M.
October 12, 2022
I have med dark brn hair and it came out orange brassy and dry . Disappointed. I hate it .
Natalie - We apologize that you aren’t happy with your Light Set results. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Shannan P.
September 30, 2022
Too Dark
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Shannan P.
September 30, 2022
I wanted a lighter shade with more red. This turned out like a dark purple brown. I need a red copper light brown.
Shannan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lillian F.
September 26, 2022
I didn't really see any visible changes
Reviewed Color: Light Blonde
POSTED BY:
Lillian F.
September 26, 2022
I wanted to see dramatic highlight changes, which I did not.
Lillian - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Meredith A.
September 26, 2022
Ruined my hair
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Meredith A.
September 26, 2022
I left this on for half of the suggested time and it absolutely destroyed my hair. I followed the technique in the video which shows large sections of hair in the front so the whole front of my hair looks fried.
Meredith - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Juliana F.
September 23, 2022
IT WAS TOO DARK.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Juliana F.
September 23, 2022
My hair was once blonde but got darker as I got older; it is now light brown with some blonde highlights; also gray at the crown and temples.
Juliana - We're truly sorry that our Light Set did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Victoria R.
September 14, 2022
Regret
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Victoria R.
September 14, 2022
I had virgin dark blonde hair to begin with, followed directions to the letter and anywhere the dye touched (meaning once you’ve pieced and painted sections and laid it against unlightened hair) it became a patchwork of uneven yellow mess. I’m really surprised at how much it bled onto the rest of my hair looking as if I drowned the whole head. Did I use too much product? It didn’t seem so. Used the toner as directed and while soaking the ten minutes I began to hope as it was looking less drastic. Rinsed and now I have dry, yellow patchy hair. I’ll be wearing hats for a while until I can figure out what to do. Kicking myself that I bought two sets thinking I’d do it again!
Victoria - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
JINGCHEN L.
September 9, 2022
Please No!!!!
Reviewed Color: Light to Medium Brunette
POSTED BY:
JINGCHEN L.
September 9, 2022
I have carefully watched the video tutorials and instructions, but they are not useful. I follow the steps in the video to highlight, but the color is very abrupt above my head. This makes my hair very ugly. I have to wear a hat when I go out and buy hair dye to correct my hair color!
Jingchen - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karishma H.
August 28, 2022
Come out orange, I look horrible
Reviewed Color: Dark Brunette
POSTED BY:
Karishma H.
August 28, 2022
Highlights have come out orange and my hair looks horrible.
To fix it I have to dye my whole hair multiple times which I really didn’t want to do due to hair damage. Really disappointed and know my hair is ruined for the next year until this grows out long enough to chop it off.
I’ve been told afterwards that my hair catches to colour really well and that 35 minutes is way to long. There shouldn’t be a flat rate of time to leave highlights in. Really disappointed and upset on how much extra money I will have to spend and hair damage I will have to endure to keep covering this section of hair up until it’s long enough to chop off.
Hi Karishma! We are so sorry to hear about your personal experience after using our Light Set. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Meghan M.
August 22, 2022
A little bit harder than you think
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Meghan M.
August 22, 2022
I had to have help doing the highlights and that I am not exactly pleased with
Meghan - We’re truly sorry that Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rae V.
August 21, 2022
Anything but subtle
Reviewed Color: Dark Brunette
POSTED BY:
Rae V.
August 21, 2022
I was hoping for subtle highlights, but it came out brassy and uneven. I will be leaving the highlighting to pros!
Hello Rae - We appreciate your feedback and we're truly sorry to hear that our Light Set did not provide the results you were hoping for. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Beth G.
August 17, 2022
Too brassy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Beth G.
August 17, 2022
Was hoping for more of a cooler toned hightlight. Easy to apply but too brassy. Left on for full recommended time and used the toner. Glad I did small sections and not big streaks. Not sure if I’ll try again?
Beth - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nicki S.
August 3, 2022
Good economic way to highlight your hair to give it a boost
Reviewed Color: Light to Medium Brunette
POSTED BY:
Nicki S.
August 3, 2022
I liked this product, however not used it on me. You need someone else to work on your hair so it doesn't look choppy. Strands must be secure so they don't touch your colored hair.
Nicki - We're truly sorry to hear that you had some difficulty applying your highlights. We appreciate your feedback and will definitely pass it along to our team for future improvements! Thanks again for sharing with us. We appreciate you!
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