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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Shannon J. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process
POSTED BY:
Tabitha S.
July 3, 2020
Regular
Reviewed: Classic Conditioner
POSTED BY:
Tabitha S.
July 3, 2020
Sauve conditioner works better and is smoother, but this smells good.
Tabitha - We're truly sorry that our Classic Color Care Conditioner did not provide the smoothness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Donna R.
June 23, 2020
Not a fan
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Donna R.
June 23, 2020
I find the shampoo dries out my hair. It does smell nice. I love the conditioner the best very thick.
Donna - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Denise G.
April 25, 2020
feels great
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Denise G.
April 25, 2020
I like the products, I was looking for more shine and I feel with longer hair I have to use more shampoo to get it clean. I think it would be better for shorter hair, but it is a good product.
Denise- We apologize for the delay in our reply to your review. We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
Diane - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Classic Color Care Conditioner! We look forward to the next opportunity to delight you!
POSTED BY:
Nicolle E.
November 22, 2019
Meh!
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Nicolle E.
November 22, 2019
I didnt notice that this moisturizered my hair as good as my 5 dollar drugstore brand.
Nicolle - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Suzette P.
September 30, 2019
Save your money.
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Suzette P.
September 30, 2019
Honestly herbal essences repair shampoo/conditioner for color treated hair does a much better job and is cheaper price for the amount you get per bottle.
Suzette - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Christi M.
September 11, 2019
Does the job
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Christi M.
September 11, 2019
The shampoo and conditioner do the job. I used additional conditioner because my hair gets dry from coloring. I wouldn't spend 15.00 for it again.
Christi - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Renee B.
February 2, 2019
Very, very thick
Reviewed: Color Care Conditioner
POSTED BY:
Renee B.
February 2, 2019
Again, I love the smell. Most color- treated hair shampoos or conditioners smell medicinal. But this conditioner is extremely thick and can stay in the hair if not rinsed out thoroughly.
Renee - We're truly sorry that our Love Unconditionally was difficult to rinse out. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rowena A.
May 21, 2018
Hair Not Clean
Reviewed: Classic Shampoo
POSTED BY:
Rowena A.
May 21, 2018
I tried washing my hair twice with this shampoo. Let's just say the first time my hair did not feel clean, so the second time I washed my hair twice. That was this morning and it still feels 'not clean'. And yes I rinsed everything very well. It's good to use after coloring, but I'd leave it at that.
Rowena - We're truly sorry that our Classic Shampoo did not provide the cleanliness you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Misty T.
May 8, 2018
Works super
Reviewed: Color Care Conditioner
POSTED BY:
Misty T.
May 8, 2018
I love this conditioner to go with my color. Keeps hair vibrant and healthy looking and I only once or twice a week. Over time it seems to not do the job for this unmanagable hair I have though and I use your leave in stuff now its great so far.
Misty - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Susan B.
September 27, 2017
Turns my hair into a rats nest
Reviewed: Color Care Shampoo
POSTED BY:
Susan B.
September 27, 2017
I have curly, long hair. I've used Diva Curl products for a number of years and tried Heart Lock It when I started using eSalon for my coloring. I have to be really careful shampooing with this product to make sure I don't get it into the middle/ends of my hair and to make sure I don't 'rub' my hair around too much. I have to ensure I only rub it right on my scalp - otherwise it turns my hair into a rats nest! It takes a lot of conditioner in the shower to detangle it. I don't have this problem with other shampoos.
Susan- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
AnnEA
June 29, 2017
Disappointed
Reviewed: Color Care Conditioner
POSTED BY:
AnnEA
June 29, 2017
I have a lot of hair but it is quite fine in texture. I have only used the conditioner twice but I can already feel and see the build-up. As a matter of course I rinse and rinse repeatedly. I need a different conditioner .... Any advice please?
AnnEA - We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
April M.
November 8, 2016
Not as good as my current color-care shampoo
Reviewed: Color Care Shampoo
POSTED BY:
April M.
November 8, 2016
I prefer the shampoo that I currently use (Redken) in terms of lather and feel of my hair.
April - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Cathy - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Marsha K.
August 16, 2016
Conditioner doesn't detangle.
Reviewed: Color Care Conditioner
POSTED BY:
Marsha K.
August 16, 2016
After using the color shampoo, the cream rinse doesn't make my hair feel shiney and nourished or detangle.
Marsha - Because you felt our Love Unconditionally didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Patricia C.
June 5, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Patricia C.
June 5, 2016
I was looking forward to trying this shampoo, but it leaves my hair dull and does not suds.
Patricia - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have refunded you in the amount of your purchases. Again, we are sorry that you were unhappy with this product.
POSTED BY:
June N.
September 21, 2022
Clean and fresh
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
June N.
September 21, 2022
I definitely feel clean and fresh, with a soft feel after use. It doesn't do anything beyond that to help my frizz or tame the mane! Although, team up with caviar leave in and you will see amazing results.
Mandy - We're so happy to hear that you're enjoying the Color Care Shampoo + Conditioner Duo ! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Phyllis B.
August 25, 2021
Color Care Shampoo
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Phyllis B.
August 25, 2021
This is very nice shampoo & conditioner. I don't use it for every shampoo. I do switch off to another brand as I have always done before I started using this product. It seems to help retain the color. Bottles are terrible.
Theresa - We're truly sorry that our Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
rosa S.
March 21, 2021
Just amazing!
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
rosa S.
March 21, 2021
A huge difference between a regular color hair shampoo and conditioner.
Rosa - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Color Care Shampoo + Conditioner Duo! We look forward to the next opportunity to delight you!
POSTED BY:
Roseann B.
March 4, 2021
Reasonable cost
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Roseann B.
March 4, 2021
The shampoo and conditioner duo is a great price point and works well. The only thing to consider is the shampoo doesn't lather up like other products. I am fine with that because it does clean and condition well.
Roseann - We're so happy to hear that you're enjoying the Color Care Shampoo + Conditioner Duo! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
I tried this duo for the first time. It’s not a bad rod it but I think my hair is more needy. I’ve used Pureology for a while and it seems to keep my color and hydration well. This product is not bad and it didn’t get 4 stars for lack of quality it just isn’t for my hair. It does smell great though!!!
Rhonda - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Color Care Shampoo + Conditioner Duo. We look forward to the next opportunity to delight you!
POSTED BY:
Sarah P.
December 19, 2019
Great!
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Sarah P.
December 19, 2019
Has kept my hair super soft. I do think my hair gets more oily quicker, but maybe that’s just me and not the shampoo
Sarah - We're so happy to hear that you're enjoying the Color Care Shampoo + Conditioner Duo so far! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Laura L.
October 30, 2019
The real deal
Reviewed: Classic Shampoo
POSTED BY:
Laura L.
October 30, 2019
I have thin, limp hair. Everything weighs my hair down or makes it unmanageable. This shampoo is the truth! What was I thinking about not ordering the conditioner too?! Ordering it STAT!
I had had my hair done several times by a salon. My hair felt like straw when it was wet and I was unable to get a wide tooth comb through it after it was washed. Then after it was dry. It looked like straw!! After I started using the shampoo and conditioner it was on the road to mending. It has been about 6 weeks since I started to use it and wow!! What a difference!!
14 of 14 people found this review helpful. Did you?
When I first used this I thought it was not washing my hair because it doesn’t suds up. Because it is sulfate free to save your hair color is why I was told this happens. I hate how color washes away so quickly. So I love that concept.
The shampoo fragrance is very nice and not too heavy. It's hard for me to get the first shampooing worked into a lather. I end up using four pumps the first time and two pumps the second time and my hair is only shoulder-length.
I'm not absolutely sure that it was due to these products, but since I've been using the eSalon Shampoo and Conditioner, my hair does not look like a Fright Wig when I wake up on the mornings, LOL! And I don't think I'm using as much hair spray as I was before.
Good for everyday use. Doesn't dry out my hair and like the smell. Don't like the pump dispenser I'd rather have the pop top and you turn upside down and squeeze it.
I love the smell of this shampoo. My hair is super long, though, so I need to pump it like 37 times to get enough shampoo. I wish the pump released more product so I didn't have to pump so many times. It does lather really well, but it's always hard for me to get the underside of my hair clean. I usually lather up my roots at the front of my hair and then go back for another squirt at the back and underneath to get a good clean. I don't wash my ends.
As a conditioner it's not heavy but my hair needs the leave in product to be complete after using this. It's nice for oily hair and won't ever weight you down
If you're going to use quality hair colour you need to ensure that you don't cause unnecessary fading by washing your hair with below par shampoo. This locks in colour and keeps it fresh and vibrant for longer. Great product, though a little pricey.
I LIKE THE SHAMPOO AND THE FACT THAT YOU ONLY NEED VERY LITTLE FOR THE LENGTH OF MY HAIR WHICH IS ABOUT TO THE MIDDLE OF MY HAIR. BUT I WILL USE IT ONLY A FEW TIMES A WEEK, AS I JUST RECENTLY FOUND A SHAMPOO PRODUCT THAT DOES WONDERS FOR MY THINNING HAIR.
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