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It is so unlike me to repeat using the same hair products as i rarely love them enough. But I like this shampoo/ conditioner combo and repeat my order. The pump top gets a massive thumbs up as it's easy and quick to dispense- I hate screw tops. Only 4 stars as I'm not 100% sure how effective it is in preserving my colour if I'm honest.
Love the product itself but the bottle I received in my first order is not operable. I have been unable to "unlock" the pump (opened shampoo pump just fine). I've tried several times with no success so now I just have to unscrew the top and squeeze the conditioner out into my hand. Hope the next bottle works. If it worked like the shampoo bottle, I also wish you didn't have to pump so many times to get enough product in your hand.
I really like this shampoo but I wish I didn't have to pump soooo many times to get enough product in my hand. It also doesn't lather up very well. I will continue to purchase but would request changing the bottles on shampoo and conditioner.
This conditioner worked well; but I'm not a fan of these products
Reviewed: Color Care Conditioner
POSTED BY:
LINDA L.
April 5, 2016
This conditioner worked well; but I'm not a fan of these products and their scents... I'm very sensitive to very perfumy scents and many of these products are just too harsh on my hair and way too fragrant.
The product is lovely light and nourishing leaving hair smooth and shiny but unfortunately the pump action on my bottle didn't work so I have a daily rigmarole trying to get the conditioner out.
This conditioner is a nice surprise. I normally need a lot of conditioner because my hair is so fine. I can use half of what I normally use and it combs out great. However, in the winter my hair has a lot of static by the end of the day.
I love the scent of the shampoo. I wish it would lather up more than what it does. I feel like I have to use a lot to get my hair covered and to feel like I'm getting it clean.
Melissa - Thank you for your feedback. We apologize that you felt the bottle size was too small; we unfortunately only have one bottle size for our products as of now. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debrah R.
March 13, 2016
It's a Good Conditioner.
Reviewed: Color Care Conditioner
POSTED BY:
Debrah R.
March 13, 2016
I only recently received this conditioner, so I can only go by the small packets included in the kits. It didn't harm my hair, but it also didn't do anything particularly special. I only bought it because I like to use products within a line. I won't be able to tell until it's I've been using it for a while if it's better than my regular shampoo which is also color-safe.
I only recently received this shampoo, so I can only go by the small packets included in the kits. It didn't harm my hair, but it also didn't do anything particularly special. I only bought it because I like to use products within a line. I won't be able to tell until it's I've been using it for a while if it's better than my regular shampoo which is also color-safe.
Delia - We're so glad to hear that you're enjoying your color care shampoo! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
nancie M.
March 11, 2016
Perfect
Reviewed: Color Care Conditioner
POSTED BY:
nancie M.
March 11, 2016
My hair is quite damaged and this works very well but I wish they had sample sizes available for the other conditioners so I could discover the absolute best for my hair.
Joyce - While we're glad that you're enjoying our Heart Lock overall, we're sorry that you were unhappy with the scent. We're constantly looking to improve our service and products based on what clients, like you, share with us.
POSTED BY:
Joyce R.
March 10, 2016
I don't care for th scent
Reviewed: Color Care Conditioner
POSTED BY:
Joyce R.
March 10, 2016
It conditions okay, but it has an odd scent to it and therefore I don't care to use it.
Joyce - While we're glad that you're enjoying our Love Unconditionally overall, we're sorry that you were unhappy with the scent. We're constantly looking to improve our service and products based on what clients, like you, share with us.
POSTED BY:
Mikalan M.
August 5, 2024
Not what I expected
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Mikalan M.
August 5, 2024
Everything about esalon as been amazing except the shampoo and condition. Compared to other products the packaging is hard plastic, doesn’t come out of the bottle well. The standard shampoo and conditioner isn’t that great but it’s ok. My biggest and only real complaint is the containers.
Hello Mikalan,
We’re truly sorry that our packaging did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Pam F.
June 16, 2024
Missing
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Pam F.
June 16, 2024
I didn’t receive this is it a sample bottle or what.
Hello Pam,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Geri A.
March 26, 2024
Nothing like samples
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Geri A.
March 26, 2024
Not sure why but didn’t smell like or perform at all to the samples.
Geri - We’re truly sorry that our Classic Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Makenzy/Sherry,
We're truly sorry that our Classic Shampoo/Conditioner did not provide the results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Thank you so much for helping us improve here at eSalon.
CMM01 - We're truly sorry that our Classic Shampoo did not provide the results that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Ana G.
January 17, 2024
Mixed feelings
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Ana G.
January 17, 2024
Iam still not certain if this is the right shampoo and conditioner for me. I like volume and bounce. This does not give me either.
Ana - We're truly sorry that our Classic Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sandy B.
December 4, 2023
Not what is in my color kit
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Sandy B.
December 4, 2023
I sent a previous email I have not heard back from. In my kit of color is a shampoo/conditioner to use after you’re done coloring, it’s labeled classic shampoo and classic cond. I love it, and ordered 2 bottles of each. When my order arrived I tried it & it is not the same shampoo, I was so incredibly disappointed. The shampoo in my kit is clear and this one is white and the scent is different. What can you do to get me what I really wanted?
Sandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Molly M.
November 18, 2023
Nope
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Molly M.
November 18, 2023
Does not moisturize. My hair feels like straw when I use. Going back to my dove shampoo and conditioner
Molly - We're truly sorry that our Classic Shampoo and Conditioner did not work out for you. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
April Y.
November 8, 2023
Dry
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
April Y.
November 8, 2023
Leave my hair feeling really dry. And hard to comb.
April - We're truly sorry that our Classic Shampoo and Conditioner left your hair feeling dry. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Elizabeth H.
September 10, 2023
Expecting more?
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Elizabeth H.
September 10, 2023
I wanted to like these products.
Not really happy with this shampoo and conditioner; my hair didn’t feel clean enough with the shampoo. I was expecting a bit more lather and the conditioner was just ok.
Elizabeth - We're truly sorry that our Classic Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jessica R.
July 12, 2023
Not my cup of tea
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Jessica R.
July 12, 2023
I wanted to like the duo because it smells amazing but after following all directions- my hair feels waxy and it’s made my dandruff issues worse so I am finishing the bottles but will not be reordering.
Jessica - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie M.
June 27, 2023
Something changed in with the fragrance in this
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Julie M.
June 27, 2023
The conditioner has no smell maybe it’s old and my shampoo smells like the scratch and sniff stickers from 20 years ago strawberry patch kids. Unfortunately I forgot to remove off the automatic so I have too many and will use to not waste. I like a nice smelling shampoo and conditioner and this unfortunately is not.
Julie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Teresa B.
June 4, 2023
Would not purchase again
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Teresa B.
June 4, 2023
As this was the only choice available to me for shampoo/conditioner so that's what I got. I noticed that it's the same that is for after color treatment. It has next to no scent and the shampoo made my hard feel hard and dry. As expected with first wash alot of color came out. Conditioner wasn't anything to write home about as it was a major fail as well. Next to no scent as I like heavy scents for my hair. My hair ended up dry frizzy and looking like wire. Even if I used a bit as a leave in it did not help. So just to be fair I tried another day with no better results. I feel this just removed my color although it says color safe. My hair feels like I've been using a bar soap on it. Over all my hair did not smell clean looked dull and unmanageable. Embarrassing. I won't be using it anymore. Straight to the garbage. What a waste of money. I recommend staying far away from this one.
Teresa - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kimberly P.
May 17, 2023
Good not great
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Kimberly P.
May 17, 2023
I purchased this based on a recommendation from a YouTube channel I like. It was expensive and nothing special. I don’t notice anything different with my hair. The shampoo smells nice. The conditioner smells bad. Would not buy again.
Kimberly - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Denise C.
May 17, 2023
Disappointed
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Denise C.
May 17, 2023
I have been using the shampoo and conditioner and I am disappointed in the product. My hair doesn’t feel clean, looks dull and it doesn’t do my curly hair any justice. Do you have shampoo and conditioner for color treated curly hair?
Denise - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Christina D.
May 15, 2023
Not great product
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Christina D.
May 15, 2023
This shampoo made my scalp itchy and dry. I usually use the Nexxus color shampoo/conditioner combination but thought I’d give this a try. Unfortunately, I’ll be returning to that brand.
Christina - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brenda C.
March 21, 2023
Not for me
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Brenda C.
March 21, 2023
Made my hair frizzy like the purple shampoo and conditioner did
Brenda - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
PATRICIA L P.
March 20, 2023
WORST SHAMPOO OF ALL TIMES
Reviewed: Classic Shampoo
POSTED BY:
PATRICIA L P.
March 20, 2023
This shampoo is so watery compared to the shampoo by the same name that they send with the color. It's absolutely junk. I actually still have some from the first order. AND when you cancel the order, they miraculously have it turned back on and expect you to pay for it! So, eSalon, that is what is called a bad business decision. When you sell junk, you sometimes have to eat it.
Patricia - We're truly sorry that our Classic Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jill - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Cindy - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jeanne S.
December 16, 2022
Not much
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Jeanne S.
December 16, 2022
This shampoo is just not much, my hair never feels clean after I use it and it almost feels greasy. Just can’t get on board
Jeanne - We're truly sorry that our Color Care Shampoo + Conditioner Duo wasn't what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jillian R.
December 14, 2022
Wanted to love it
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Jillian R.
December 14, 2022
So idk if it’s claiming to be the kind you get with the samples in your color box but it smells so good and it even looks like it but it is Definitely Not It. It doesn’t lather at all as a shampoo idc how much you use or don’t use. So I wanted to love it but it is the most disappointing compared to the travel packs that come in your hair color box. So I ordered the travel packs which are great but if you wanted enough to supply a shampoo bottle it would cost about 50 bucks. The conditioner is good but otherwise it’s a waste and I cannot understand how you make one product so well and then totally ditch the “shampoo” brand of the same item??
Jillian - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We appreciate your feedback and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Meli T.
October 29, 2022
Dry hair and lack of moisture
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Meli T.
October 29, 2022
I love the eSalon products but this was disappointing. My hair feels dull and dry even with the weekly treatment. I love the brand so I would try a different set. But this did not deliver for me.
Meli - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
BettyAnn L.
September 17, 2022
Too Heavy
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
BettyAnn L.
September 17, 2022
Both of these are heavy enough to drag my hair down and I have to wash it twice as much due to thickness of the shampoo and the heaviness of the conditioner. I have stopped using both of these.
BettyAnn- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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