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This product makes my hair way too heavy. I've had tried using varying amounts, but it just doesn't give my hair the shine and body. I would not recommend purchase of this product and am dissatisfied that I did, especially given the price.
Shelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Mandy T.
June 13, 2019
I don’t like the scent
Reviewed: Color Care Conditioner
POSTED BY:
Mandy T.
June 13, 2019
When I wash my hair I want it to smell great for a few days. This Moisture shampoo & conditioner has a very faint scent that I don’t care for & your hair doesn’t smell clean afterwards
Mandy - We're truly sorry that our Love Unconditionally did not provide the scent you expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Lynn H.
June 11, 2019
Needs fragrance
Reviewed: Color Care Conditioner
POSTED BY:
Lynn H.
June 11, 2019
Too plain and does not pour out very well.
It needs fragrance. A fresh scent.
Lynn - Thank you for your feedback and for bringing the issue you’re having with the dispensing pump to our attention. We apologize for the disappointing experience you had with our Love Unconditionally conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
jacqueline F.
June 10, 2019
Flat hair.
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
jacqueline F.
June 10, 2019
Unfortunately the shampoo and conditioner made my hair quite flat and flyaway.
Jacqueline - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Heidi S.
June 9, 2019
hmmm
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Heidi S.
June 9, 2019
The packaging honestly looks like something I would be scared to buy at the Dollar Store. I only used it once. I feel better about other products that I've purchased. I'm sure there is nothing wrong with it, but doesn't seem to be anything special about it. I could be wrong?
Heidi - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Jean - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer M.
June 1, 2019
Okay
Reviewed: Color Care Shampoo
POSTED BY:
Jennifer M.
June 1, 2019
Okay to maintain color just not enough moisture for naturally thick and curly hair
Jennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa W.
May 24, 2019
Didn't leave my hair very soft
Reviewed: Color Care Conditioner
POSTED BY:
Teresa W.
May 24, 2019
It wasn't the worst I've used but it definitely wasn't good. Didn't leave my hair soft or manageable. Just overall didn't like it.
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Mary M.
May 24, 2019
Product great
Reviewed: Classic Conditioner
POSTED BY:
Mary M.
May 24, 2019
It takes very little product to make my hair easy to comb out! My complaint is I cannot get product out of the bottle. I have to leave bottle upside down (not easy in my shower) to be able to get a pea size amount out with the lid off. I think the product is even too thick for a pump. I will use the packet that comes with my color because I love the product!
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
SoMuchNope
May 24, 2019
Nothing special.
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
SoMuchNope
May 24, 2019
I expected something a little more luxurious.
This just felt extremely generic and was not as good as the color safe shampoo/conditioner I normally use. Since purchase, I have only used these once and have always found myself reaching for a different product other than these. I would not recommend and would not repurchase.
SoMuchNope - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jolie B.
May 24, 2019
Disappointing
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Jolie B.
May 24, 2019
I am not happy with this product and how it made my hair feel like straw. My hair not only feels terrible, but it looks terrible as well. Way too expensive for such poor results.
Jolie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth R.
May 20, 2019
Not for me
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Elizabeth R.
May 20, 2019
This formulation did not work on my hair. I am trying the cowash, but in the meantime I had to throw these out. My hair was dull and my dandruff had a field day. I am hoping that the cowash works well in combination with my Dove 2in1 Dandruff Shampoo.
Elizabeth - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
ANGELA F.
May 19, 2019
Leaking product!!!
Reviewed: Color Care Conditioner
POSTED BY:
ANGELA F.
May 19, 2019
The bottle I received did NOT have the same type of top as the displayed bottle here, (plunger type). It was just a press down at ONE END to open the lid. Unfortunately after using the product I can report that the contents do LEAK OUT after pressing the lid shut? Causing wastage, the contents leak and run down the outside of the container, causing a messy sticky surface.
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Lynette - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Anne - We're truly sorry that our Classic Color Care Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Anne - We're truly sorry that our Classic Color Care Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Angela K.
May 12, 2019
Horrible shampoo and conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Angela K.
May 12, 2019
Shampoo didnt suds up. Had to use 2x as much. Conditioner did nothing but make hair limp and greasy. Will not purchase again. Waste of money. Threw it away
Angela - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Mariella B.
May 11, 2019
Not what I expected...
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Mariella B.
May 11, 2019
I am a bit disappointed in these products. My hair doesn't feel as clean as it should and I don't get the nice shiny hair as with other products. My hair doesnt last clean for more than one day with these products. I will not be ordering them again
Mariella - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Brittany S.
May 10, 2019
Fair product
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Brittany S.
May 10, 2019
The shampoo works well but the conditioner is watery and not as moisturizing as others I have used.
Brittany - We're truly sorry that our Classic Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Babe B.
May 9, 2019
Probably won't purchase again
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Babe B.
May 9, 2019
The conditioner seems to be ok but you have to use alot of the shampoo to get any kind of lather. If I don't have suds, I don't believe my hair is clean. I won't buy the shampoo again.
Babe - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jeanie- Thank you for your feedback. We're always looking to improve our service and products, and we value our client input. Please feel free to reach out to [email protected] if you need any assistance, tips, tricks, or recommendations. We are always happy to help!
POSTED BY:
Debra L.
April 26, 2019
Shampoo and Conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Debra L.
April 26, 2019
The shampoo is very runny and didn’t lather very well. The condition is nice.
Debra - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shay M.
April 24, 2019
I've used the HEART line for awhile.
Reviewed: Classic Shampoo
POSTED BY:
Shay M.
April 24, 2019
I've used the HEART line for awhile and have now been getting this item in my order. If this has replaced the HEART line then it seems to have changed and not for the better. My hair isn't nearly as soft or manageable. I'm also not a fan of the new packaging (prefer the pump and or thumb push cap).
Shay - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Shampoo. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Shay M.
April 24, 2019
I've used the LOVE line for awhile.
Reviewed: Classic Conditioner
POSTED BY:
Shay M.
April 24, 2019
I've used the LOVE line for awhile and have now been getting this item in my order. If this has replaced the LOVE line then it seems to have changed and not for the better. My hair isn't nearly as soft and the tangles don't come out as easily. I'm also not a fan of the new packaging (prefer the pump and or thumb push cap).
Shay - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Conditioner. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
Denise - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It
Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Joy M.
April 24, 2019
Classic Color Care Shampoo
Reviewed: Classic Shampoo
POSTED BY:
Joy M.
April 24, 2019
I have tried this several times, and I guess if you have oily hair this does not work at all. I checked the bottle several times to see if it was cream rinse instead of shampoo. The shampoo is a thick white cream like conditioner and did not get my hair clean at all. I used a little bit of it, normal amount and a larger portion of it. Washed my hair once and rinsed it, twice and rinsed it and even three times and rinsed it. All the times I tried it my hair the next day was like I really had not washed it and did not look clean. If you have oily hair I don't think this would work for anyone. Needless to say I am going to throw away what is left.
Joy - We're truly sorry that our Classic Color Care Shampoo did not provide the cleansing quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Michelle E.
April 23, 2019
They were okay
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Michelle E.
April 23, 2019
Not really anything special. I won’t likely get again
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Alison R.
April 19, 2019
Works but leaves heavinesson hair
Reviewed: Color Care Conditioner
POSTED BY:
Alison R.
April 19, 2019
This goes on easily and is not difficult to rinse off afterwards. Not much of a fragrance though and my hair feels heavy and a bit claggy afterwards.
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Lynn - We're so happy to hear that you're enjoying Classic Color Care Shampoo and are interested in the Conditioner as well! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Dawn A.
April 16, 2019
Once again the color has faded
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Dawn A.
April 16, 2019
After 5 shampoos ( using your shampoo every other day) the ends of my hair ( three inches from the roots) has returned to it's natural color. I look extremely weird. I have an orange cap of hair. I took several pictures to try to capture what it looks like but hard to get the right light. Disappointing
Dawn - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the color maintenance you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan J A.
April 13, 2019
HATE this new packing! Looks cheap and generic
Reviewed: Classic Conditioner
POSTED BY:
Susan J A.
April 13, 2019
LOVED the old pump bottles. This conditioner is a nightmare to
get out of the bottle! Also, bottles look so similar I was always looking to make sure I grabbed the correct one. Got tired of
fighting with these bottles I tossed and went back to my old brand.
Absolute last purchase!
cheap and
Susan- Thank you for your feedback. We are so sorry to hear that our new packaging does not suit your needs! We're always looking to improve our service and products, and we truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Mai N.
April 11, 2019
Classic Conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Mai N.
April 11, 2019
I liked the conditioner package that goes with my hair color kit and was hoping that this is the same. I was disappointed that they are not the same. The conditioner is much thicker and did not make my hair as smooth and shiny as the small package that goes with the hair color kit.
Mai - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Donna D.
April 10, 2019
Conditioner OK, Packaging not OK
Reviewed: Classic Conditioner
POSTED BY:
Donna D.
April 10, 2019
Conditioner seems the same as before, but I really don't care for the new packaging. It looks cheap to me, and too much like the shampoo.
Donna - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Donna D.
April 10, 2019
Shampoo is fine, but not the new packaging.
Reviewed: Classic Shampoo
POSTED BY:
Donna D.
April 10, 2019
Shampoo the same as before, which is just fine for me. But I do not care for the new packaging. It looks cheap to me, and too similar to the conditioner.
Donna - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa U.
April 9, 2019
Great product but....
Reviewed: Classic Conditioner
POSTED BY:
Lisa U.
April 9, 2019
I love the conditioner inside this bottle, but..... I can't get it OUT of the bottle! The bottle is so stiff it's difficult to squeeze, and the product so thick it won't pour out. I had a fight with it in the shower this morning. I'll attempt to get it all out and into another bottle but the new packaging needs help for sure!
Lisa- Thank you for your feedback. We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection!
Amanda - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sherry S.
April 4, 2019
Not in Love
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Sherry S.
April 4, 2019
I will start out by staying that, like other reviewers, I found this shampoo and conditioner set allows you a couple of days between shampoos without your hair looking and feeling greasy or dirty, which I love.
However, for me the shampoo is very drying and it’s hard to work the shampoo through the ends of my hair—so what I have been doing is scrubbing my scalp and just pushing the shampoo through the middle and ends of my hair as best as I can.
The conditioner looks thick, however, it feels thin as I am applying to my hair, mainly to the ends, which after using the shampoo feel like sandpaper. It leaves the ends feeling a bit softer but it is still hard to comb through my hair when I’m finished washing it.
I’m sure for people with short hair or oily hair this set is great, but it isn’t great for my long, normal-to-dry hair.
Sherry - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo and Condirioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dora W.
April 1, 2019
Shampoo and Conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Dora W.
April 1, 2019
I really dislike the shampoo. I have to use A LOT of it to wash my hair as my hair is long and very thick. Luckily I only wash my hair every three or four days, otherwise the bottle would be gone in a week.
Dora- Thank you for your feedback. We're always looking to improve our service and products, and we value our clients input. We hope to continue helping you find hair perfection!
POSTED BY:
Chelsea P.
March 29, 2019
Good... But....
Reviewed: Color Care Conditioner
POSTED BY:
Chelsea P.
March 29, 2019
I love the conditioner but feel it's a little pricey. Sry but it's true.
Chelsea- Thank you for your feedback! We are so happy to hear that you enjoy our Love Unconditionally Conditioner. We appreciate your feedback and input, and we hope to continue helping your find hair perfection!
POSTED BY:
Lydia C.
March 28, 2019
Shocker
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Lydia C.
March 28, 2019
Wouldn't all your products be Color Care Protected? Being that is what you do? I am pleased with all my products, but I guess when I saw that there was color care, I thought why am I buying the Conditioning Shampoo? is that not a Color Safe shampoo as well?
Lydia - We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer W.
March 24, 2019
Unsure
Reviewed: Color Care Shampoo
POSTED BY:
Jennifer W.
March 24, 2019
Seemed to have to use a lot and still didn’t really suds hair and didn’t feel like my hair was clean
Jennifer - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Maxine B.
March 21, 2019
Not for thin hair
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Maxine B.
March 21, 2019
All this shampoo and conditioner does is leave my hair in knots and makes it super weighted down, it’s not formulated for thinner hair at all, it’s better for my dog sadly =(
Maxine - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nancy C.
March 20, 2019
Nice but not great...
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Nancy C.
March 20, 2019
I found the conditioner extremely difficult to get out of the bottle, from the first use!!! I tried standing it on its head, tapping, removing the cap and squeezing but still it remained inside. Perhaps it should be in a jar. I admit I am older, but have not experienced this before.
Nancy- Thank you for your feedback. We're always looking to improve our service and products, and we value our client feedback. Thank you for taking the time to share!
POSTED BY:
Kelly A.
March 7, 2019
Under impressed
Reviewed: Color Care Conditioner
POSTED BY:
Kelly A.
March 7, 2019
This honestly does not feel like a luxurious conditioner. It felt like an inexpensive conditioner that I could buy at the drugstore on sale.
Kelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Shirley - We're truly sorry that our Classic Color Care Conditioner was too heavy for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jessica A.
February 28, 2019
It's ok.
Reviewed: Color Care Conditioner
POSTED BY:
Jessica A.
February 28, 2019
This conditioner is fine but I wish it left my hair more silky and smooth as it claimed.
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Roberta B.
February 27, 2019
Love color care conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Roberta B.
February 27, 2019
Smells good however it does not give me the moisturizer needed my hair tends to frizz
Roberta - We're truly sorry that our Love Unconditionally did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
stacey A.
February 26, 2019
Dont expect the bottle shown in this pic
Reviewed: Color Care Conditioner
POSTED BY:
stacey A.
February 26, 2019
Not the size bottle shown in the picture with the pump. And wasnt at all impressed with this product and it smells horrible. I expected alot more from this product. my hair didnt feel really soft or clean.
Stacey - We're truly sorry that our Love Unconditionally did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ana C.
February 23, 2019
Stay away
Reviewed: Color Care Conditioner
POSTED BY:
Ana C.
February 23, 2019
I so wanted to like the conditioner and the shampoo, but unfortunately they weren’t compatible with my hair. I have used just a small amount of them and was unable to rinse them out, even after 3 times or washing/rinsing. Not sure if it was just mine a bad batch or whether all of them are the same. So not worth the hype nor spending the money.
Ana - We're truly sorry that our classic conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kathleen - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Celia W.
February 16, 2019
Classic shampoo
Reviewed: Classic Shampoo
POSTED BY:
Celia W.
February 16, 2019
I thought it would smell great and make my hair shine. It does not so I’m disappointed.
Celia - We're truly sorry that our Classic shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cyndi M.
February 14, 2019
Poor
Reviewed: Color Care Conditioner
POSTED BY:
Cyndi M.
February 14, 2019
Worst quality I ever had in a shampoo and conditioner, will never buy again
Cyndi - We're truly sorry that our Love Unconditionally did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jodie W.
February 11, 2019
Conditioner
Reviewed: Classic Conditioner
POSTED BY:
Jodie W.
February 11, 2019
Not happy with it.
I love the shampoo and conditioner that is in the highlight kit!
I was hoping it was similar..
Jodie - We're truly sorry that our Classic Color Care Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Luci
February 9, 2019
Great Conditioner
Reviewed: Classic Conditioner
POSTED BY:
Luci
February 9, 2019
Conditioner does what it is supposed to do, but disappointed because thought this was the same as the "Classic Conditioner" packets sent with hair color kits. Disappointed to find out it is not. Will use and finish but not buy again.
Luci- Thank you for your feedback. We'd like to confirm our packette size and bottle sized Classic Conditioner are the same formulation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Shirley - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Zettie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmela C.
February 1, 2019
It is Ok.....it isn't bad but it isn't special either
Reviewed: Classic Shampoo
POSTED BY:
Carmela C.
February 1, 2019
There are so many good products available on the shelf from retailers that this isn't anything unique. it smells "common" and doesn't make my hair feel any better or look better. Thumbs down...too $$$ for nothing special
Carmela - We're truly sorry that our Classic Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Anali M.
January 31, 2019
Worked ok
Reviewed: Color Care Shampoo
POSTED BY:
Anali M.
January 31, 2019
I didn’t notice any difference from any other shampoo
Anali - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Vicki J.
January 30, 2019
Classic Shampoo
Reviewed: Classic Shampoo
POSTED BY:
Vicki J.
January 30, 2019
I don't know what has changed or if it has but this past six months using the Classic Shampoo I have found it seems "cheaper". It doesn't lather very well, requires more shampoo. Not very happy with this product. When I color my hair I have to use another shampoo in addition to the sample of the classic.
Vicki - We're truly sorry that our Classic Shampoo did not provide the lather you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lauri P.
January 29, 2019
Stinks :( Thats as far as I got
Reviewed: Color Care Conditioner
POSTED BY:
Lauri P.
January 29, 2019
Not sure if this conditioner works because as soon as I put it in my hair I washed it out because it stinks kind of like an old pharmacy... dusty smell... ewww... immediately washed my hair again and used my regular conditioner.
Lauri - We're truly sorry that our Color Care Conditioner did not provide the scent you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melissa M.
January 28, 2019
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Melissa M.
January 28, 2019
Doesn't work so well with my hair. After use my hair tangles even more.
Melissa - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne S.
January 27, 2019
Dissatisfied
Reviewed: Color Care Conditioner
POSTED BY:
Jeanne S.
January 27, 2019
No better then what I could purchased at the bargain bin at the $ store!
Jeanne - We're truly sorry that our Love Unconditionally Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne S.
January 27, 2019
Your 100% guarantee
Reviewed: Color Care Shampoo
POSTED BY:
Jeanne S.
January 27, 2019
I have sent you my review and dissatisfaction. Would you please stand by your 100% guarantee and credit my purchase for the products I purchased from you. It is my opinion that I could have purchased products at the bargain bin at the $ store and had the same results.
Jeanne - We're truly sorry that our Heart Lock It Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amy T.
January 25, 2019
Fading color less than a week
Reviewed: Classic Shampoo
POSTED BY:
Amy T.
January 25, 2019
My third attempt with color and the conditioner was difficult to rinse out and I saw the color rinsing out each time.
Amy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa P.
January 16, 2019
Classic conditioner
Reviewed: Classic Conditioner
POSTED BY:
Teresa P.
January 16, 2019
Not good as well for my hair. Same thing that happened with the shampoo, my hair breaking off and coming out in globs at the salon. I throw this out when I get my color packet. Wish they would put in the moisture conditioner and shampoo I use
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa P.
January 16, 2019
Not good
Reviewed: Classic Shampoo
POSTED BY:
Teresa P.
January 16, 2019
Not good for my hair, globs of it came out when the girl washed my hair. This shampoo dried my hair out after coloring. I asked the girl to put in a moisturizing one and she put some leave in conditioner. I wish they would put the right shampoo in my color packet I get. I always throw these out
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Janice H.
January 13, 2019
Shampoo for color treated hair
Reviewed: Classic Shampoo
POSTED BY:
Janice H.
January 13, 2019
The shampoo is very nice but no different from any drugstore shampoo that I have tried and it’s a lot more expensive. I personally feel because we also have to pay shipping fees the cost of the shampoo and conditioners should be less.
Janice - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Ann W.
January 9, 2019
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Ann W.
January 9, 2019
It's nice but I don't think it is much different than other conditioners!
Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
robin R.
January 7, 2019
Misunderstanding
Reviewed: Classic Shampoo
POSTED BY:
robin R.
January 7, 2019
It’s great shampoo and smells fantastic but I thought it was going to have color in it to keep my hair from getting dull. I was fooled by the bottle color.
Robin - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Terri E.
December 24, 2018
Leaked
Reviewed: Color Care Shampoo
POSTED BY:
Terri E.
December 24, 2018
I do like this shampoo but my bottle had leaked about a third of the product into the mailing container and at the price point .... that really hurt. The lid wasn’t on well so it leaked out. I lost product and my box was a mess. Please be more careful when packaging your products.
Terri - We're truly sorry that our Heart Lock It arrived to you damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ruth N.
December 15, 2018
Did not care for this conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Ruth N.
December 15, 2018
The conditioner did not seem as silky and rich as others I have used. Also, needed to apply more than usual to get the same feeling as other conditioners, like the classic conditioner.
Ruth - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Helen D.
December 12, 2018
Disappointing
Reviewed: Classic Shampoo
POSTED BY:
Helen D.
December 12, 2018
It lacks suds, so i probably used more than necessary. It has a "thin" feel, and doesnt integrate with my hair---sort of falls out of my hair. The fragrance is mild and pleasant but I wont reorder.
Helen - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marinella D.
December 6, 2018
Not that impressed
Reviewed: Classic Conditioner
POSTED BY:
Marinella D.
December 6, 2018
This formula doesn’t seem as condensed
Or as effective as the one you get with your color kit. The color kit one leaves my hair super soft and no frizz. This one didn’t do that at all. It is shiny and smells wonderful but not super impressed.
Marinella - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We can confirm the formulation of our Classic conditioner is the same in our packettes and bottle size alike. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Denise T.
December 2, 2018
High priced item
Reviewed: Classic Shampoo
POSTED BY:
Denise T.
December 2, 2018
Same here, after hubby dies my hair, it takes a lot of shampoo to wash my hair and get rid of the excess color. I get about 5 - 6 uses with each bottle, which makes it rather expensive. The quality is good, it just does not foam unless I use more than I usually would use.
Denise - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Thank you for choosing eSalon!
POSTED BY:
Rebecca M.
November 27, 2018
NOT the same as prior formulation
Reviewed: Classic Conditioner
POSTED BY:
Rebecca M.
November 27, 2018
The Love Unconditionally conditioner was WONDERFUL. Although you say this formula was previously the Love Unconditionally conditioner, I had my doubts as soon as I started using it. It feels different, smells different, and, most importantly of all, it works much less well!!
I found a hidden container of the Love Unconditionally conditioner in my cabinet and used it today. It was absolutely clear that it wasn't the same formula. It was the conditioner that I missed!!! This was confirmed when I compared the ingredients, which are NOT the same between the two versions of the conditioner.
Explain to your customers why: (1) you changed the formula; (2) you persist in deceiving your customers by suggesting that this conditioner was "previously" "Love Unconditionally." It just isn't so!
Rebecca M. - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Laura O.
November 19, 2018
It's Just Ok
Reviewed: Classic Shampoo
POSTED BY:
Laura O.
November 19, 2018
Honestly, as much as I love the E-Salon coloring, I cannot endorse the shampoo or conditioner. I really liked the samples in the kit but the full size(s) are disappointing. Plus, they look identical in the shower! I have to put them in separate spots because I can't see which is WHICH! I will go back to the beauty supply store and try again.
Laura - We're truly sorry that our Classic shampoo and conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stacey L.
November 1, 2018
Classic Shampoo
Reviewed: Classic Shampoo
POSTED BY:
Stacey L.
November 1, 2018
The shampoo was nice, however I had to use more volume of product to thoroughly clean my hair. I feel it is expensive for the amount of product provided.
Stacey - We're truly sorry that our Classic Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Connie L.
October 31, 2018
Did not like
Reviewed: Classic Conditioner
POSTED BY:
Connie L.
October 31, 2018
I bought this hoping it would help my hair but it weighed it down. It made my hair oily. Will not buy this again. I also thought it smelled like hair dye
Connie - We're truly sorry that our Classic Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debbie C.
October 23, 2018
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Debbie C.
October 23, 2018
It's ok...I didn't see any difference than the conditioner I use
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie C.
October 23, 2018
shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Debbie C.
October 23, 2018
It's ok....I didn't really see any difference from the shampoo I use
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Donna B.
October 19, 2018
Color safe shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Donna B.
October 19, 2018
Nice shampoo but needed more foam or suds especially after root color.
Donna - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
BERNADETTE B.
October 16, 2018
disappointed
Reviewed: Classic Conditioner
POSTED BY:
BERNADETTE B.
October 16, 2018
I thought the conditioner was going to be exactly like the small, one use that comes in my color kit. the large size didn't have any fragrance and it did not coat my hair the way the single use did.
Bernadette - We're truly sorry that our Classic Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
BERNADETTE B.
October 16, 2018
disappointed
Reviewed: Classic Shampoo
POSTED BY:
BERNADETTE B.
October 16, 2018
I bought this shampoo because I love the single use packet that comes in my at home color treatment. the large size does not have any scent and it does not lather. I bought the large size because I was going away with my sisters and I wanted them to try this product. This large size is not the same product. Neither is the conditioner. I was very disappointed. I won't buy either of them again.
Bernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Donna T.
October 15, 2018
Not for me.
Reviewed: Classic Shampoo
POSTED BY:
Donna T.
October 15, 2018
I thought the packet of shampoo you get with the color kit was hard to lather because of the chemical you are washing out from just coloring and I liked the smell, so I ordered it hoping my color would last longer. I am very disappointed. I continually have to use more for my hair to feel clean and didn’t see a difference. I’m definitely going back to my regular color-safe shampoo. For me, this was not worth the money at all.
Donna - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ashley W.
October 8, 2018
Frizzy Hair
Reviewed: Classic Shampoo
POSTED BY:
Ashley W.
October 8, 2018
I decided to try this since the price is lower than the shampoo I buy in a salon. This shampoo doesn't control my frizziness - even with extra product in it and using a flat iron. The other thing I noticed (this is just personal preference), my hair looked greasy the next day. With the shampoo from the salon I wouldn't have to start using dry shampoo until day two or three and then could use dry shampoo for a couple days before I needed to wash it again. I would need to wash my hair every day with this shampoo.
Ashley - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa F.
September 18, 2018
Not a good shampoo
Reviewed: Classic Shampoo
POSTED BY:
Teresa F.
September 18, 2018
I purchased this hoping to have a better sulfate Free shampoo but this is no better than the rest. It leaves my hair a tangly mess and greasy the next day. I also have to use a lot of conditioner just to de-tangle the mess in the shower. I almost finished my first bottle hoping it would get better and purchased another because I didn’t know what else to use. I’m done with this shampoo and the conditioner that goes with it. Won’t purchase either again.
Teresa - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Patti - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
M Rev
August 22, 2018
No better than Cien Products!
Reviewed: Color Care Shampoo
POSTED BY:
M Rev
August 22, 2018
I prefer Lidl's Colour protect shampoo and conditioners which are £2.99 for 750ml.
M - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie L.
August 16, 2018
Again, nothing special
Reviewed: Classic Conditioner
POSTED BY:
Debbie L.
August 16, 2018
Conditioned my hair, didn’t seem to prolong color.
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Angelique E.
August 10, 2018
Nope
Reviewed: Color Care Shampoo
POSTED BY:
Angelique E.
August 10, 2018
I don't like this shampoo at all, my hair seems drier when I use it. Color doesn't seem to last any longer.
Angelique - We're truly sorry that our Heart Lock It did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tracy F.
August 9, 2018
Works ok
Reviewed: Classic Shampoo
POSTED BY:
Tracy F.
August 9, 2018
This shampoo is ok. I feel it strips the hair and you need a lot of conditioner to rehydrate though.
Tracy - We're truly sorry that our Classic Shampoo did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie L.
July 26, 2018
Your product redesign ... What were you thinking?!?
Reviewed: Classic Shampoo
POSTED BY:
Julie L.
July 26, 2018
I'm so glad to see from the other reviews that I'm not the only one dumbfounded by your redesign. Your products now look like I would find them in a no-tell motel bathroom ... generic and outdated. The bottle color is reminiscent of the pink anti-itch product I put on mosquito bites as a kid (not a pleasant memory, and one from the 1970s!). The loss of the pump top is a bummer, too. All this redesign looks like is an effort to cut costs. I know you say the product itself hasn't changed, and I hope that's true, because if it did get cheaper along with your redesign, I won't be a member for much longer.
Julie - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia H.
July 21, 2018
Needs improvement
Reviewed: Classic Shampoo
POSTED BY:
Patricia H.
July 21, 2018
As I was using the product, I felt that the shampoo made my hair feel stiff when shampoos for colour treated hair should be a little more gentle, with more conditioning! Was not happy
Patricia - We're truly sorry that our Classic Shampoo was not what you were expecting. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
LISA G.
July 6, 2018
Hair back to normal with 3 weeks of tresemme or OBX
Reviewed: Color Care Conditioner
POSTED BY:
LISA G.
July 6, 2018
My hair has finally returned to its former softness without the new esalon shampoo and conditioner. It was dry and straw like with whatever was in the repackaged bottles, despite assurances thst the formulations had not changed.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
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When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
