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Christina - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathy E.
May 12, 2020
Shampoo seems a little drying
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Kathy E.
May 12, 2020
Don't know if I'm too crazy about shampoo and conditioner
Kathy- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jamie - We're truly sorry that our Classic Shampoo and Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Freyal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Elizabeth- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Elizabeth Y.
May 6, 2020
Too Thick
Reviewed: Classic Conditioner
POSTED BY:
Elizabeth Y.
May 6, 2020
It keeps my hair tangle free, but it just seems so thick. I can't even squeeze it out using the end of the tube. I have to take the whole top off to get some to squirt/plunck out. Then some ends up on the ground. Then I worry about how something so thick could be good for my hair, maybe weighing it down some.
Elizabeth- We're truly sorry that our Classic Color Care Conditioner had a thicker consistency than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sarah P.
May 6, 2020
It’s Like Old Fashioned Shampoo and Conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Sarah P.
May 6, 2020
I got it since I was running out and I was already ordering color. I asked for color safe shampoo and this might be it and it might work but I couldn’t really tell. The labels say nothing about being safe for chemically treated hair or has any indication that it protects color.
Sarah- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not live up to your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
janice H.
May 6, 2020
not for me
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
janice H.
May 6, 2020
this may help your hair but it left my hair a gooey mess....had to use an OTC shampoo to get it all out. Please do NOT send this with my next order.
Janice- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!Keep an eye on your inbox for more details.
POSTED BY:
Juan M.
May 5, 2020
Not so great
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Juan M.
May 5, 2020
For the price I was honestly expecting something bigger and a little better quality
Juan- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
C J S.
May 4, 2020
Easy on hair color
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
C J S.
May 4, 2020
Glad to "save" my color from shampoos and conditioners that strip color. But I miss the soft condition I get from my old shampoo & conditioner, so I tend to alternate these with my Nexxus products.
C J S- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Beky - We’re truly sorry that our Color Care Shampoo and Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Joan - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Teresa - We’re very sorry to hear that you were so disappointed with the Color Care Shampoo + Conditioner Duo -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Bennie S.
April 26, 2020
my strength
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Bennie S.
April 26, 2020
excited to have but my hands can not squeeze the bottles wanted to get something in a pump bottle but someone answered on how to return and I was disappointed with her bec ause she didn't offer another product that perhaps easier to use for us seniors. thank you
Bennie- We apologize for the delay in our reply to your review. We're truly sorry that our Color Care Shampoo + Conditioner Duo did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Charlyne O.
April 25, 2020
Not my favorite
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Charlyne O.
April 25, 2020
This particular shampoo and conditioner leaves my hair feeling heavy and then gets greasy incredibly fast. No matter how much I rinse I feel like there’s still a film, I guess you could say, on my hair. It’s just not for my hair type I guess. Smells amazing though.
Charlyne- We apologize for the delay in our reply to your review. We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sharon B.
April 25, 2020
Great for maintaining color, not so much for moisture
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Sharon B.
April 25, 2020
The shampoo and conditioner are probably excellent for the colored hair but my hair still feels a bit straw like. I wish it did more to moisturize
Sharon- We apologize for the delay in our reply to your review. We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Monica R.
April 24, 2020
Just okay
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Monica R.
April 24, 2020
The shampoo and conditioner leaves your hair smelling great. I wish the product was a little creamier though as it was hard to suds up. The conditioner also didn’t leave my hair as soft as I would have liked it to.
Monica - We’re very sorry to hear that you were somewhat disappointed with the Color Care Shampoo + Conditioner Duo-- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Sarah I.
April 24, 2020
Disappointed
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Sarah I.
April 24, 2020
It's not the same formula that comes with the color. It is a lesser quality product. I thought I was getting what you put in with the color kits. Not happy at all
Sarah - We’re very sorry to hear that you were so disappointed with the Color Care Shampoo + Conditioner Duo -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Janet P.
April 21, 2020
it's fine, don't like the smell
Reviewed: Color Care Shampoo
POSTED BY:
Janet P.
April 21, 2020
this comes with your color kit...I'm not a fan of the smell but the product works great.
Janet P. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort during your application with our Heart Lock it. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Martina L.
April 18, 2020
Misleading
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Martina L.
April 18, 2020
I checked the ingredients list on line before ordering and once I received the shampoo I see the bottle list says it contains limonene (of which gives me a rash). I’ll give this away. The conditioner doesn’t list it so I will try it and see if I get a reaction.
Martina- We're truly sorry that you were unable to use our Color Care Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melody M.
April 14, 2020
I like the smell and shampoo but conditioner smells like hair and and doesn't wo
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Melody M.
April 14, 2020
The shampoo smells good and makes my hair a little soft but the conditioner smells like hair coloring and doesn't work for my hair type
Melody M. - Thank you for your feedbacks! We apologize for the disappointing experience you have had with some of our hair care products. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Becki B. - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo & Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
GMA B - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the quality you expected. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTED BY:
Lisa O.
April 2, 2020
NOT LONG HAIR FRIENDLY
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Lisa O.
April 2, 2020
I have long hair and this did not provide any detangling. It worked very well for cleaning but even my hair easily tangled after it was dry
Lisa O. - Thank you for your feedback on our Color Care Shampoo + Conditioner Duo. We are sorry to hear that you had experienced some difficulties after using our products. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Theresa B.
March 30, 2020
Color conditioner combo
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Theresa B.
March 30, 2020
1st the bottle size. I don't think the price I paid even at 50% discount was worth it. The conditioner is nice but again the size of the bottle was way too small. With my thick curly long hair, it would run out within 2 weeks.
Theresa B. - Thank you for your feedback. We are sorry to hear that you are unhappy with our product's pricing. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Maria L.
March 23, 2020
Expected better
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Maria L.
March 23, 2020
I expect better, was shampoo + conditioner
Don't let the hair soft an shine
Maria - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa
March 22, 2020
Good for coloring only!
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Teresa
March 22, 2020
This is not your every day shampoo and conditioner. It's meant for after coloring to me...
Teresa - Thank you for sharing your feedback with us, we value your insight -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Jolene S.
March 18, 2020
Not for thick hair
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Jolene S.
March 18, 2020
I had to use a lot of it to clean my hair so it didn’t last long
Jolene- We're truly sorry that our Color Care Shampoo + Conditioner Dou did not provide work as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dauna H.
March 12, 2020
nothing special
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Dauna H.
March 12, 2020
not impressed with shampoo or conditioner. Average product no smell.
Dauna - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Erin F.
March 11, 2020
Wanted to love it
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Erin F.
March 11, 2020
After using the samples in my color kit I decided to switch when I ran out of my former shampoo. I love the smell but overall this just isn't the product for me. I felt like I needed to triple shampoo to really get clean hair, and even then after my hair dried it felt gunky even though I don't use product in my hair. The conditioner didn't seem to do much either. I really wanted to love this shampoo because I do love the smell (which I'm very picky about) and I like that it pairs well with the esalon color, but it just didn't work on my hair.
Erin- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the cleansing that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
DG625
March 11, 2020
Leaves hair too oily
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
DG625
March 11, 2020
I've found that this set just does not do enough to clean my hair and ends up leaving my scalp rather oily.
Dasha - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Aliya T
March 5, 2020
Still hair feels dead and rough
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Aliya T
March 5, 2020
I shampoo works great and conditioner but after a day it gets back to like dead tough hair
Aliya- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa W.
February 29, 2020
Dislike products
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Lisa W.
February 29, 2020
Really dried out hair... caused alot of scalp itching.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
sonali D.
February 26, 2020
Not helping much
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
sonali D.
February 26, 2020
Lots of hair fall. Just like some other brands in the market. Nothing extraordinary.
Sonali - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Joanne W.
February 25, 2020
High lights
Reviewed: Color Care Shampoo
POSTED BY:
Joanne W.
February 25, 2020
My review is not on the shampoo but the highlighter kit. My hairdresser used it on my hair following the directions exact and the results were less then expected. Barely observable. Very disappointed. Joanne Walchak
Joanne - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We're always looking to improve our service and products, and truly value everything our clients’ say.
POSTED BY:
Gilda A.
February 24, 2020
Hair started to fall out
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Gilda A.
February 24, 2020
After I started dying my hair I wanted to make sure that the color would have a gentle wash, so I purchased the esalon shampoo and conditioner- classic. After using it for a couple washes I noticed that each time I washed my hair with this product my hair was falling out in clumps and was clogging up my shower drain as well. I actually mean a lot of hair was coming out during the shower.... I couldn’t figure out what was going on I’ve never used a product that was causing my hair to fall out. This product seems gentle and don’t smell strong, however I am extremely disappointed that I spent $30 on a shampoo and conditioner that I now have thinning hair from.
Gilda - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
POSTED BY:
Heather H.
February 11, 2020
Dry hair
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Heather H.
February 11, 2020
Won’t buy again as it seemed to dry my hair out even more
Heather - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Elizabeth K.
February 11, 2020
Color care shampoo and conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Elizabeth K.
February 11, 2020
Was disappointed. Not as moisturizing as I expected it to be. Ends of my hair were still dry.
Elizabeth - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tammy C.
February 9, 2020
Color Care
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Tammy C.
February 9, 2020
Duo smells great, but I think it was the wrong product for me, my hair still felt a bit dry after coloring. I’m planning on trying the moisturizing formula, I will post again soon.
Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo+Conditioner Duo We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Kayla J.
February 4, 2020
Leaves hair with lots of static
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Kayla J.
February 4, 2020
Only shampoo/conditioner combination I've used that leaves my hair with lots of static !
Kayla - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katrina D.
February 2, 2020
Smells good not for curly hair
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Katrina D.
February 2, 2020
Has a great smell but doesn’t work in naturally curly hair at all.
Katrina - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan K.
February 2, 2020
Disappointed
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Susan K.
February 2, 2020
After shampooing, my hair was very tangled. Adding the conditioner did nothing to help with the tangles. This alo left my scalp itchy. The smell is very nice but will not purchase again.
Susan - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide what you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Scarlett
February 2, 2020
Lackluster
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Scarlett
February 2, 2020
Votes are still out on Color Care Shampoo and Conditioner Duo. Only colored my hair two weeks ago so unsure if products truly protect or prolong the color. My hair feels soft but lacks luster and shine. The containers are small for the price and lack glamour appeal. Miss the fragrance of my usual products.
Scarlett - We're truly sorry that our Color Care Shampoo & Conditioner Duo did not provide the desired results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Louise P.
February 1, 2020
Not blown away
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Louise P.
February 1, 2020
I am not impressed with this duo. It’s pretty small for the price and it’s just average for a color care shampoo. I wanted to be super impressed and was not. I won’t order it again.
Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Monique - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide what you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Patty J.
January 17, 2020
Wouldn’t buy again....
Reviewed: Color Care Shampoo
POSTED BY:
Patty J.
January 17, 2020
I liked this shampoo at first but it seemed to coat my hair and became greasy
Patty - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Igsa B.
January 16, 2020
Color care shampoo and conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Igsa B.
January 16, 2020
I like the fragrance however I am not satisfied with the results of these products. My hair felt coarse after using this so I stop using it after a couple washed. I wish I could return and maybe try something different
Igsa - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not work out for you. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kris M.
January 12, 2020
Doesn't work well
Reviewed: Classic Color Care Conditioner
POSTED BY:
Kris M.
January 12, 2020
For the price I'd never buy this again. Made my hair impossible to comb/brush, dry feeling and looking.
Kris - We're truly sorry that our Classic Color Care Conditioner did not provide the conditioning you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Bobbi W.
January 7, 2020
Conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Bobbi W.
January 7, 2020
The conditioner doesn’t keep the static electricity out of my hair. I still have to use a leave in conditioner.
Bobbi - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Dianne S.
December 24, 2019
Not as good
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Dianne S.
December 24, 2019
The shampoo and conditioner are good, just not excellent. Doesn't make my hair as soft and shiny as others I've used!
Dianne - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Audrey S.
December 17, 2019
Did not do well for my hair.
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Audrey S.
December 17, 2019
I am on well water so I need really good shampoo and conditioner. My hair was getting so tangled after using this
Audrey - We're so sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations! We've emailed you, please check your inbox! We hope to continue helping you find hair perfection!
POSTED BY:
Nicole R.
December 10, 2019
I didn't receive
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Nicole R.
December 10, 2019
I got original duo, instead of this one. And because I wanted color change my entire order was delayed so I couldn't dye by Thanksgiving and was charged 3 weeks before receiving products I was not aware in cart as it was never confirmed expect this shampoo conditioner duo but didn't get it and was sent other items and I need to look into what I was charged vs what I received...and find out if they even match. As I had things in the cart as they were special priced items...
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Molly H.
December 4, 2019
Use the leave in
Reviewed: Classic Conditioner
POSTED BY:
Molly H.
December 4, 2019
The “Leave in” is special - this is just regular conditioner.
Molly - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Lesley M. - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the outcome you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jill - We're glad to hear that you're enjoying your hair color, and we hope to work with you in the future to create your dream shade! Keep an eye on your inbox for more details.
POSTED BY:
Billie S.
November 21, 2019
Conditioner Bottle - is Too difficult to squeeze - Needs to come with a pump
Reviewed: Classic Conditioner
POSTED BY:
Billie S.
November 21, 2019
Love the product! But not the bottle the bottle is so strong it’s difficult to squeeze the product out fortunately I was able to take a pump from another product and use which made it easier to dispense. My suggestion is include a pump device to go on the bottle rather than making us try to squeeze the product out.
Billie - We're truly sorry that our Classic Color Care Conditioner bottle was harder to use than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
sonia B.
November 12, 2019
Shampoo is good, conditioner is meh
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
sonia B.
November 12, 2019
The conditioner doesn’t work well. I have fine hair, and not much of it, but this condition does not help with tangles or frizz
Sonia - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo and Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Elizabeth - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not perform the way you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
susan - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Marilyn W.
October 19, 2019
It’s ok
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Marilyn W.
October 19, 2019
I lived the results right after the color. But after 6 weeks use my ends were dry and my hair had no body.
Marilyn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Anne P.
October 18, 2019
Creamy
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Anne P.
October 18, 2019
They smell so good, and they are soft and creamy, but they dried out my hair. It's probably the fault of my over processed hair, though, and not the shampoo and conditioner.
Anne - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Kate - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly H.
October 8, 2019
Not As Good As Other Products
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Kimberly H.
October 8, 2019
I tried this shampoo and conditioner combo but am not impressed. The conditioner is thin but makes my hair too soft, and the shampoo is just ok. I will not repurchase and will continue to use my Redken products for volume and color-treated hair.
Kimberly - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not work for you. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Donna - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Debbie - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Connie - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melanie C.
September 19, 2019
Not something I would buy again
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Melanie C.
September 19, 2019
I tried this shampoo set the last time I colored thinking it would help extend my color to last longer as well as work really well since it’s from a salon. I tried it for about 2 weeks but I have to say I wasn’t impressed. I have longer, thick hair and although it did clean and curl my hair naturally it didn’t help with conditioning it to not get tangled up.
Melanie - We're truly sorry that our Color Care Shampoo & Conditioner did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah P.
September 18, 2019
Great scent!
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Sarah P.
September 18, 2019
I received this set of shampoo and conditioner with my first order and let’s just say I’ll be going back to the one that was recommended by the stylist at the salon. This set left my hair smelling great but the texture was almost as if I had fried my hair.
Sarah - We're truly sorry that our Color Care Shampoo and Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Linda R.
September 16, 2019
Won't buy it again.
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Linda R.
September 16, 2019
Although it has a great smell... the conditioner leaves my hair still feeling like straw.
Linda - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.We hope to continue helping you find hair perfection!
POSTED BY:
Lisa G.
September 2, 2019
Works well
Reviewed: Color Care Conditioner
POSTED BY:
Lisa G.
September 2, 2019
Great conditioner but disappointed in the size for the price. Will not buy again at this price.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pricing our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa G.
September 2, 2019
Great product
Reviewed: Color Care Shampoo
POSTED BY:
Lisa G.
September 2, 2019
Nice light smell. Disappointed in the size for price.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pricing our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Karen Z.
August 30, 2019
Has cones
Reviewed: Classic Conditioner
POSTED BY:
Karen Z.
August 30, 2019
If you're doing the curly girl, no-poo or low-poo method, skip this conditioner. It uses one of the cheapest, stickiest, build-upiest silicone around.
Karen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
claudia N.
August 30, 2019
Not the greatest for me
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
claudia N.
August 30, 2019
Neither the shampoo not the conditioner set well with my hair. It made it feel freeze.
claudia - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cheryl P.
August 30, 2019
Stripped hair instead of moisturized
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Cheryl P.
August 30, 2019
This set left my hair feeling stripped and tangly. I will not order it again.
Cheryl - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shannon K.
August 29, 2019
Average
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Shannon K.
August 29, 2019
This product was okay. There was nothing outstanding about it.
Shannon - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo and Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Judy D.
August 27, 2019
scalp irritation
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Judy D.
August 27, 2019
It make my scalp irriated and I would like to use your guarantee and return and get a refund. what do I need to do?
Judy - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer L.
August 26, 2019
Not my favorite
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Jennifer L.
August 26, 2019
I did not like the way my hair felt after using the shampoo and conditioner.
Jennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jodie M.
August 23, 2019
Bleh
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Jodie M.
August 23, 2019
Not too impressed with the shampoo and conditioner. It dries out my curly hair and makes my scalp itch. I quit using it and went back to the products I use from a salon. Plus the bottles are very hard to squeeze out the product.
Jodie - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Megan D.
August 22, 2019
Not worth the price
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Megan D.
August 22, 2019
Bottles are small and the product is just ok. Didn't see much improvement in my hair.
Megan - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Marianna T.
August 21, 2019
Not a fan
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Marianna T.
August 21, 2019
I'm not a fan of the shampoo and conditioner, the ones that come in the color set are way better.
Marianna - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lorraine W.
August 17, 2019
Color Care
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Lorraine W.
August 17, 2019
The shampoo and conditioner are nice, however I wish they smelled better
Lorraine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Trish - We're sorry to hear that you were disappointed by your experience with our Color Care Shampoo and Conditioner Duo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Pam - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rox S.
August 9, 2019
Shampoo and conditioner
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Rox S.
August 9, 2019
These were ok for an overpriced small amount Seemed like regular shampoo to me. Didn't help with the color lasting longer
Rox - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Robin W.
August 8, 2019
Packaging
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Robin W.
August 8, 2019
I have always liked the product itself, but I do not like the current bottles. The lids don't flip open very easy. It is also hard to get the conditioner out of the bottle without leaving the bottle upside down or seriously shaking it to get the product out. The look of the bottles just has no pizzazz, either.
Robin - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Amy T.
August 7, 2019
Conditioner doesn’t seem to work
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Amy T.
August 7, 2019
Conditioner received isn’t the consistency I prefer. Color doesn’t appear to be holding as the shampoo/conditioner combo suggests.
Amy - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Suellen - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Maria - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Cecile G.
July 23, 2019
Shampoo conditioner duo
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Cecile G.
July 23, 2019
Both products are okay it didn’t feel any great change in texture of my hair.
Cecile - Because you felt our Color Care Shampoo and Conditioner didn't provide the texture to your hair you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
India T.
July 23, 2019
Colour faded faster than ever
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
India T.
July 23, 2019
Not sure if it's down to the dye or these products, but my colour faded faster than I have ever noticed before. Quite disappointing.
india - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Yvonne - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Fran - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Christine - We're truly sorry that our Classic Color Care Shampoo did not provide the feel or shine you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lynn R.
July 2, 2019
Price too high
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Lynn R.
July 2, 2019
I like the shampoo and conditioner but they come too small for the price.
Lynn - Thank you for your feedback. We apologize that you are unhappy with the size of our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Andrea P.
June 24, 2019
Shampoo & Conditioner
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Andrea P.
June 24, 2019
It smells really nice, but the conditioner doesn't leave my hair soft.
Andrea - We're truly sorry that our Classic Shampoo and Conditioner Duo did not leave your hair feeling soft, like you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura D.
June 20, 2019
Not My Favorite & Disappointing Dispensers
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Laura D.
June 20, 2019
I used to love Heart Lock It Shampoo & Every Which Way Conditioner -The Classic Duo formula seems different and not as good. I also hate that it doesn't have the pump dispenser so I had to find two of them from old bottles of your products. The pump makes it so much easier to dispense. I particularly disliked the Classic Conditioner bottle b/c I had to squeeze it four times before I could get anything out of it.
Laura - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cindy S.
June 19, 2019
It's okay
Reviewed: Classic Shampoo
POSTED BY:
Cindy S.
June 19, 2019
This shampoo is okay. I wonder if I'm using too much? It seems a bit harsh on my fine hair.
CJ S. - Thank you for your feedback. We apologize for the experience you had with our Classic Color Care Shampoo. We have reached out to
you via email regarding your question above. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Kristi B. - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about remedying this situation as well. Keep an eye on your inbox for additional details.
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