Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Nicole - We're sorry to hear you were unhappy with the lather of our Heart Lock It Color Care Shampoo. All of our products are color safe and sulfate free. Chemicals such as Sodium Lauryl Sulfate are often used in shampoos to create a lather, but it also strips the hair of color and moisture. To increase the lather with our product, simply apply some water to your hair and massage the soap through the hair and scalp.
Deb - We're sorry to hear you had an issue with the lather of our Heart Lock It Color Care Shampoo. Our products are all sulfate free. Chemicals such as sodium lauryl sulfate that are used to cause lather in many shampoos, can strip the hair of moisture and color. You can increase the lather of our shampoo by adding some water to your hair after applying and massaging through the scalp.
POSTED BY:
Deb V.
February 9, 2017
Must use a lot
Reviewed: Color Care Conditioner
POSTED BY:
Deb V.
February 9, 2017
Had to use a lot...my hair was very hard to brush through after.
Deb - We're sorry to hear you had a less than stellar experience with our Love Unconditionally Color Care Conditioner. For tough to get tangles, we recommend our Every Rich Way Moisture Conditioner or our Gliding Glory Smoothing Conditioner. We've added a credit to your account in the amount of your purchase to help you find a product that better suits your needs. Check you email for more information!
POSTED BY:
Sara R.
February 7, 2017
Not a favorite
Reviewed: Color Care Shampoo
POSTED BY:
Sara R.
February 7, 2017
I did not like this shampoo for me. It just didn't seem to get my hair clean.
Sara - We're sorry to hear our Heart Lock It Color Care Shampoo wasn't for you. To find a product more to your liking, we've added a credit to your account and sent you an email with more information.
POSTED BY:
Sara R.
February 7, 2017
Not a favorite
Reviewed: Color Care Conditioner
POSTED BY:
Sara R.
February 7, 2017
This conditioner did not leave my hair smooth as expected or as other conditioners do.
Sara - We're sorry to hear you didn't get the smoothness you were expecting from our conditioner. If you need extra moisture, we recommend our Gliding Glory Smoothing Conditioner or Every Rich Way Moisture Conditioner. We've added a credit to your account and sent you an email with more details.
Nancy- We're sorry to hear our Love Unconditionally Color Care Conditioner was not right for you. For course, thick hair we recommend our Gliding Glory Smoothing Conditioner. To find something that suits your needs, we've added a credit in the amount of your purchase to your account. Look for our follow-up email for more information!
Nancy - We're sorry to hear you didn't like our Heart Lock-It Color Care Shampoo. For thick, course hair we recommend our Easy Glider Smoothing Shampoo. So you can find your perfect match, we've added a credit in the amount of your purchase to your account. Look for our follow-up email for more information!
Coleen - We're sorry to hear our Heart Lock It Color Care Shampoo didn't help your dry hair. For a more hydrating experience, we recommend our Getting Rich Moisture Shampoo. Since you were unhappy with our product, we've issued a credit in the amount of your purchase. Look for an email from us with more information!
POSTED BY:
coleen W.
February 2, 2017
Not very good
Reviewed: Color Care Conditioner
POSTED BY:
coleen W.
February 2, 2017
I have dry hair and this made it worse. Will not reorder.
Coleen - We're sorry to hear this didn't help your dry hair. For a more hydrating experience, we recommend our Getting Rich Moisture Shampoo. Since you were unhappy with our product, we've issued a credit in the amount of your purchase. Look for an email from us with more information!
POSTED BY:
lorraine M.
February 1, 2017
conditioner
Reviewed: Color Care Conditioner
POSTED BY:
lorraine M.
February 1, 2017
After previously colouring my hair, my hair usually feels soft and shiny. But dosent with this conditioner.
Lorraine - We're so sorry to hear you didn't like the texture of your hair after using our Love Unconditionally Color Care Conditioner. If your hair needs a boost of hydration, we recommend our Every Rich Way Moisture Conditioner or Gliding Glory Smoothing Conditioner. We've issued a credit to your account to try a different product and sent you an email with more information.
Michelle - We're sorry to hear our Love Unconditionally Color Care Conditioner was not for you! We'd be happy to help you find your perfect match, so we've added a credit in the amount of your purchase to your account. Look for an email from us with more information!
POSTED BY:
Mary A.
January 24, 2017
Smells nice
Reviewed: Color Care Shampoo
POSTED BY:
Mary A.
January 24, 2017
Doesn't lather. Makes my hair feel like there is gel in it after rinsing. Bottle pump is a little difficult to maneuver
Mary - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Leslie S.
January 24, 2017
Hard on my hair
Reviewed: Color Care Shampoo
POSTED BY:
Leslie S.
January 24, 2017
Though it was great at protecting colour this shampoo has been harsh on my hair. I wash and condition every day and my hair is dry and parched. I'm switching to a new shampoo and conditioner.
Leslie - We're sorry that our Heart Lock-It Color Safe Shampoo didn't give you the texture you were looking for, so we've added a credit to your account for an exchange. For a more hydrating color-safe experience, we recommend our Getting Rich Moisturizing Shampoo or our Gaining Strength Repair Shampoo. We'll send you an email soon with more information.
POSTED BY:
Marcella G.
January 19, 2017
Take it or leave it
Reviewed: Color Care Shampoo
POSTED BY:
Marcella G.
January 19, 2017
Not a fan. Leaves my hair feeling like product hasn't rinsed out, heavy feel to hair.
Marcella - We're sorry to hear that our Heart Lock It Color Safe Shampoo left your hair feeling heavy. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase. We will reach out to you shortly with more information.
POSTED BY:
Julie M.
January 18, 2017
Horrible Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Julie M.
January 18, 2017
Left my hair feeling like doll hair and super tangled. I will never purchase it again
Julie - We apologize that you were dissatisfied with our Love Unconditionally Color Care Conditioner. We see that you have already reached out to us with your feedback and we have offered a store credit for the amount of your purchase, per our Satisfaction Guarantee. We'd love to pair you with a product that will better suit your needs in the future.
POSTED BY:
Julie M.
January 18, 2017
Terrible Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Julie M.
January 18, 2017
It's left my hair feeling g super greasy like it hasn't been washed.
Julie - We apologize that you were dissatisfied with our Heart Lock-It Color Care Shampoo. We see that you have already reached out to us with your feedback and we have offered a store credit for the amount of your purchase, per our Satisfaction Guarantee. We'd love to pair you with a product that will better suit your needs in the future.
POSTED BY:
Mary M.
January 17, 2017
Love my new hair color!!!
Reviewed: Color Care Shampoo
POSTED BY:
Mary M.
January 17, 2017
Just seems like you have to use so much to get it lathered
Mary - While we're glad that you're enjoying your custom blended hair color overall, we're sorry that you were unhappy with the consistency of the shampoo. We're constantly looking to improve our service and products based on what clients, like you, share with us.
POSTED BY:
Sue H.
January 16, 2017
Not a winner anymore
Reviewed: Color Care Shampoo
POSTED BY:
Sue H.
January 16, 2017
The first tiimes I used this shampoo, my hair was shiny and pretty afterwards. It does seem to protect color, but it leaves my hair dull, limp and not clean-feeling. I am not going to use it any longer.
Sue - We're truly sorry that our Heart Lock It did not provide the experience you expected. We've gone ahead an added a free Match-Up credit to your account. We look forward to delivering the right results for you.
POSTED BY:
Agnieszka C.
January 15, 2017
Very average
Reviewed: Color Care Shampoo
POSTED BY:
Agnieszka C.
January 15, 2017
Did not like the feel of my hair after the first use . I have used much better shampoos by L'Oréal . Do not waste your money
Agnieszka - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Debbra M.
January 13, 2017
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Debbra M.
January 13, 2017
Not a fan - the longer my hair grows the worse it becomes to brush.
Debbra, We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Luanne B.
January 13, 2017
Not enough lather
Reviewed: Color Care Shampoo
POSTED BY:
Luanne B.
January 13, 2017
It works great with the color, but takes 6-8 pumps to get anywhere near enough for my medium length hair. And even then i don't feel like there is enough lather to really get my hair clean.
Luanne - We're truly sorry that our Color Safe Shampoo did not provide enough lather. Since you were not satisfied with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Elgee N.
January 9, 2017
Nice
Reviewed: Color Care Conditioner
POSTED BY:
Elgee N.
January 9, 2017
May be nice for an average user, but in spite of the amount of rinsing, it still gave me dandruff. Allergy? Dryness? I don't know the cause, but that was the result.
Elgee - We're truly sorry that our Love Unconditionally did not provide the experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Linda R.
January 8, 2017
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Linda R.
January 8, 2017
I don't care for the Love Shampoo. It doesn't lather enough and you need to use a lot to fell like it is working at all. It is expensive for a small bottle.
Linda - We're truly sorry that our Heart Lock It did not provide the lather you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
diana D.
January 5, 2017
Not enough moisturzing qualities
Reviewed: Color Care Shampoo
POSTED BY:
diana D.
January 5, 2017
I hoped for a more nourishing, hydrating result...my hair was as dry as straw after use..not a fan
Diana - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Zzzzzzz Z.
January 4, 2017
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Zzzzzzz Z.
January 4, 2017
Shampoo doesn't lather enough to spread over entire scalp and hair.
Kathy - Because you felt our Heart Lock It Shampoo didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Denise J.
January 2, 2017
takes too much
Reviewed: Color Care Shampoo
POSTED BY:
Denise J.
January 2, 2017
this doesn't lather well, usually have to use a BUNCH to shampoo my hair.
Denise - We’re sorry that you were unsatisfied with our Heart Lock It and that it did not lather well. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Catherine P.
December 26, 2016
Great Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Catherine P.
December 26, 2016
This shampoo has not washed out my color like others have unfortunately when I received my shampoo the pump was broken 😪
Catherine - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It Shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
tracy W.
December 26, 2016
Standard Shampoo, useless pump, rubbish for the shower
Reviewed: Color Care Shampoo
POSTED BY:
tracy W.
December 26, 2016
When you're in a hurry, you don't need a poorly designed dispenser, it takes ages to get a good amount out. Nightmare in the shower trying to push down on the pump, I ended up unscrewing bottle and losing half the shampoo, really angry because the product isn't cheap!. Bottle looks great but sadly that's not enough, nor is the product so amazing you would tolerate the bottle for the contents
Tracy - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Sarah - We're truly sorry that our Heart Lock It Shampoo did not leave your hair feeling soft, like you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Susana O.
December 21, 2016
Shampoo Okay
Reviewed: Color Care Shampoo
POSTED BY:
Susana O.
December 21, 2016
My hair seems to absorb the shampoo but it does not create much lather and it hard to rinse out. I do not like the way my hair feels afterwards unless I use the conditioner. May work better on other hair types.
I have thick hair and lots of it.
Susana - We're sorry our Heart Lock-It Color Safe Shampoo did not leave your hair with the desired texture. The reason our shampoo doesn't lather as much as some other shampoos is because our products are color safe and sulfate free. Sulfates, which cause many shampoos to lather, can strip hair of color and moisture. We've sent you an email with information about your Satisfaction Guarantee credit and with recommendations for other products you may enjoy.
POSTED BY:
Kim C.
December 19, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Kim C.
December 19, 2016
Don't find that it necessarily retains the color any better than any other shampoo.
Kim - We're sorry to hear that you were disappointed by your experience with our Color Safe Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Dorajane A.
December 8, 2016
problems with pump
Reviewed: Color Care Shampoo
POSTED BY:
Dorajane A.
December 8, 2016
The product is great. Nevertheless, the pump broke when taking it out of the plastic. Had to pour, rather than pump.
Dorajane - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Mandy C.
December 6, 2016
Doesn't foam very well.
Reviewed: Color Care Shampoo
POSTED BY:
Mandy C.
December 6, 2016
I have to use about 15 pumps just to get suds and to feel like I have enough to get all of my hair. It's not work the full price for me. Just doesn't work any better than the $3.00 shampoo I can buy in stores.
Mandy - Because you felt our Heart Lock It Color Shampoo didn't provide the foam that you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Debra L.
December 4, 2016
Sudsless
Reviewed: Color Care Shampoo
POSTED BY:
Debra L.
December 4, 2016
Shampoo doesn't foam up. I feel like I have to use a lot to saturate my hair and get it clean.
Debra - We're sorry our Heart Lock-It Color Safe Shampoo doesn't offer the foamy consistency you are looking for. The foam in shampoos is often caused by sulfates which can strip color and moisture from your hair and is why we do not include them in our products. We suggest adding a handful of water to your hair after application of the shampoo if you need more of a lather to get your hair clean. We hope this information helps you in your hair care journey!
POSTED BY:
Susan T.
November 29, 2016
Conditioner Review
Reviewed: Color Care Conditioner
POSTED BY:
Susan T.
November 29, 2016
I would rather use another product that adds shine and makes it easier to comb my hair after showering
Susan - We're sorry to hear that you did love this product unconditionally. Per our Satisfaction Guarantee, we have added a store credit in the amount of your purchase to your account. For shine and detangling, we recommend our Shining Armour Renewing Treatment Oil. Look for an email from us soon with more information!
POSTED BY:
Jayne A.
November 29, 2016
Not my fave
Reviewed: Color Care Shampoo
POSTED BY:
Jayne A.
November 29, 2016
Okay as a shampoo goes, tho need a lot of product to get a good lather then seems to take a long time to rinse out
Jayne - We're sorry our Heart Lock It Color Safe Shampoo did not meet your expectation. One of the chemical groups that causes lather in shampoos and other soaps is sulfates; however, they can also dry out your hair and strip hair color from your strands. Because of this, our shampoo is sulfate-free and does not have the same lather as some other brands. If you need a stronger lather with our shampoo, we suggest adding a small amount of water to the shampooed hair and massaging the scalp.
POSTED BY:
Kim R.
November 27, 2016
SMELLS GOOD THOUGH
Reviewed: Color Care Shampoo
POSTED BY:
Kim R.
November 27, 2016
I was not as happy with the shampoo as I was the conditioner. It left my hair feeling dried out. It smelled good though and I like the bottle it comes in. I wont be buying it again though.
Kim - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
AK27
November 20, 2016
Poor quality
Reviewed: Color Care Shampoo
POSTED BY:
AK27
November 20, 2016
Did not lather or wash out colour even with 2 applications
AK27 - Our Heart Lock-It Color Safe Shampoo is a sulfate-free, color safe shampoo. Sulfates are typically the ingredient in shampoo that cause it to foam - however it also dries out your hair and causes hair color to fade. Because our shampoo is sulfate-free, it does not foam like other shampoos and will keep your color intact.
POSTED BY:
Mama j
November 19, 2016
Blah shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Mama j
November 19, 2016
This shampoo is terrible! Even when I tried to use it to wash out the hair color it wouldn't lather. After care was about the same results. I won't be purchasing this shampoo again.
Mama J - We're sorry to hear that you were disappointed by your experience with our Color Safe Shampoo. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Patti - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock-It Color-Safe Shampoo to our attention. The dispensing pump has a twist-locking mechanism to keep it locked until you open it, so to unlock the pump, simply turn the silver ring clockwise until it is secured tightly and twist the head of the pump counter-clockwise for a quarter turn. We hope this information is helpful and that you will reach out to us for a free replacement if you are still having trouble!
POSTED BY:
Danielle S.
November 16, 2016
Weighs down my hair
Reviewed: Color Care Conditioner
POSTED BY:
Danielle S.
November 16, 2016
I do have fine hair, but quite a bit. I use this conditioner 1 or 2 times a week, but spaced out. If I use it twice in a row then my hair looks greasy and weighed down. And I only use conditioner on my ends. Not the roots. I do use the Leave-in Conditioner after every shower though.
Danielle - We’re sorry that you were unsatisfied with our Love Unconditionally Conditioner and that it left your hair feeling greasy and weighed down. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Catie H.
November 12, 2016
Leaves my hair feeling not very clean
Reviewed: Color Care Shampoo
POSTED BY:
Catie H.
November 12, 2016
This shampoo is very gentle, but even after two washes my hair doesn't feel clean. I have baby fine, fragile hair and try to only wash it every other day, but this product never makes my hair feel good - it feels weighed down.
Catie - We're sorry to hear your results felt heavy. We see that you have contacted us to share your feedback and we were able to pair you with a product better suited to your needs. We hope to continue helping you find hair perfection!
POSTED BY:
April M.
November 8, 2016
Smells like medicine
Reviewed: Color Care Conditioner
POSTED BY:
April M.
November 8, 2016
I do not like the smell of the conditioner. I prefer my current conditioner (Redken) in terms of smell and how my hair feels when dry.
April - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Nicolina K.
November 8, 2016
not what i expected
Reviewed: Color Care Shampoo
POSTED BY:
Nicolina K.
November 8, 2016
the pump part is very flimsy. the shampoo doesn't lather at all. I am using double my normal usage.
Nicolina - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
elizabeth L.
November 7, 2016
Need too much
Reviewed: Color Care Shampoo
POSTED BY:
elizabeth L.
November 7, 2016
Am finding the shampoo needs quite a lot of pumps to cover my hair
Elizabeth - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lori H.
November 6, 2016
wax build up
Reviewed: Color Care Conditioner
POSTED BY:
Lori H.
November 6, 2016
It detangles my hair and leaves it shiny but then I have to wash my hair more often to avoid wax build up.
Lori - Because you felt our Love unconditionally didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lori H.
November 6, 2016
Feels like I need to wash it twice
Reviewed: Color Care Shampoo
POSTED BY:
Lori H.
November 6, 2016
My hair seems greasy fast and I have dry hair. It is like a residue stays on my hair folicules
So I use the packets with each dye kit that comes and love them, but for some reason the stuff in the bottle doesn't lather up well. It seems like I pump and pump and pump shampoo out and it just doesnt lather. I wash my hair twice trying to get a good lather. I do wash my hair every other day so I will try to see if every day works better, but I have never had this problem with ther shampoos. I do like the finished result I just would like to feel like I am lathering up the hair like it does with the packets.
Tammy - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Suzanne A.
November 5, 2016
Not a great value
Reviewed: Color Care Shampoo
POSTED BY:
Suzanne A.
November 5, 2016
This shampoo is difficult to use if you have long hair or your hair is at all thick. I regularly use 8 or 9 pumps to get enough to clean my hair, and the amount that comes out with each pump is what I'd use on a baby's head. I won't buy this again.
Suzanne - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Annie N.
November 4, 2016
I liked it
Reviewed: Color Care Shampoo
POSTED BY:
Annie N.
November 4, 2016
The only thing I wasn't aware of when I purchased it was that it didn't lather up well. I have had other sulfate free shampoos that are the same way so I get it but I like a lathering shampoo. I didn't really notice that it made a lot of difference with keeping the color any longer then other shampoos though.
Annie - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Amber M.
November 2, 2016
Worst shampoo I've ever tried
Reviewed: Color Care Shampoo
POSTED BY:
Amber M.
November 2, 2016
I've never purchased their shampoo before so I thought I'd give it a try... Worst decision. I have to use 30 pumps of it just to get my whole head covered and lathered. Even after that it doesn't feel clean. I will never be ordering this product again. Very poor quality.
Amber - Because you felt our Heart Lock It didn't provide the experience or quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Lola - We're sorry to hear that you were disappointed by your experience with our Love Uncondtionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Lola C.
October 30, 2016
Dissatisfied
Reviewed: Color Care Shampoo
POSTED BY:
Lola C.
October 30, 2016
Could not get it to lather. Had to keep applying more and more.
Lola - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Deb - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Joanna M.
October 21, 2016
Good shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Joanna M.
October 21, 2016
It's a nice shampoo but have to use a lot of it just to get a lather. It's not going to last long for £11.
Joanna - Thank you for your feedback. We avoid sulfates in order to keep our shampoo color safe which in turn means it doesn't have a lot of lather. We have credited your account with the amount of the product and will be reaching out to you!
Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shannon C.
October 16, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Shannon C.
October 16, 2016
The shampoo did not have much lather and I seemed to have had to use more shampoo. I've only used the shampoo twice so I will continue to use the bottle.
Shannon - Thank you for giving us your feedback. We are sorry you are not enjoying the Heart Lock It shampoo so we have added a credit to your account and will be reaching out to you shortly!
POSTED BY:
Heather R.
October 10, 2016
Does not do well in thick hair
Reviewed: Color Care Shampoo
POSTED BY:
Heather R.
October 10, 2016
The pump will not open (had no trouble with the conditioner bottle!). I can not get this product to spread through my hair. I used to wash my hair every other day and now I have to go back to washing it everyday - one day I wash the top, the next I wash around my neck.
Heather - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Ruth Ann N.
October 9, 2016
Not my favorite shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Ruth Ann N.
October 9, 2016
It doesn't seem to matter how much I use, my hair still doesn't feel like it's clean.
Ruth Ann - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Cynthia G.
October 7, 2016
dry
Reviewed: Color Care Conditioner
POSTED BY:
Cynthia G.
October 7, 2016
My hair felt good after the rinse but once it was dried it looked dull.
Cynthia- We're sorry to hear that you were disappointed by your experience with our Love Unconditionally Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Cynthia- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Sonia - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sonia I. C.
October 5, 2016
Preety bottle but not so nice shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Sonia I. C.
October 5, 2016
Instead of using a dime or quarter size amount, I have to use waaaaaaay more than I use to just to make sure is making enough foam and just to end with my hair dull, and hard.
Sonia - We're sorry to hear that you were disappointed by your experience with our Hear Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Karen M.
October 3, 2016
Average
Reviewed: Color Care Conditioner
POSTED BY:
Karen M.
October 3, 2016
No better than an average light conditioner. My hair has become very dried out with the dyeing, and this is not a deep conditioner. I will not order it again.
Karen - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Tammy L.
September 28, 2016
color safe shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Tammy L.
September 28, 2016
I really didn't much care for yje shampoo. It kept my hair feeling super dry during and after washing each time.
Tammy - We're sorry to hear that your results felt dry. We have gone ahead and issued a store credit for the amount of your purchase to your eSalon account, per our Satisfaction Guarantee. We value your happiness, and look forward to delivering the right results for you!
POSTED BY:
Maggie C.
September 26, 2016
Color Safe Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Maggie C.
September 26, 2016
Not impressed at all. I have to use this product twice to get the tangles out of my short hair.
Maggie - We're truly sorry that our Love Unconditionally Conditioner did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Jill - We’re sorry that you were unsatisfied with our Heart Lock It Shampoo and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Jennifer C.
September 24, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Jennifer C.
September 24, 2016
Not crazy about this shampoo. Takes alot to feel like I even have any in my hair.
Jennifer - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Barbara F.
September 24, 2016
disappointed
Reviewed: Color Care Shampoo
POSTED BY:
Barbara F.
September 24, 2016
I could not get the coloring formula to wash out of my hair even after 3 washings.
Barbara- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Gina W.
September 21, 2016
Doesn't condition in the slightest
Reviewed: Color Care Conditioner
POSTED BY:
Gina W.
September 21, 2016
I've been using this in conjunction with the Lock It shampoo. Does not provide acceptable conditioning for color-treated hair at all. Leaves hair, dry, frizzy, and utterly lifeless. My hair has never looked worse.
Gina - We’re sorry that you were unhappy with the results of Love Unconditionally in your recent order. We see that we have already credited your account. We look forward to hearing your feedback future products soon.
POSTED BY:
Karen B.
September 20, 2016
Changing color
Reviewed: Color Care Shampoo
POSTED BY:
Karen B.
September 20, 2016
I had asked for help doing a reverse ombre and got no response. The color was to much copper and I can not find how to request to change it.
Karen - Thank you for your feedback! I can see we emailed you back letting you know that we currently do not offer any sort or highlighting or ombre kit unfortunately. I also went ahead and added a complimentary color credit to your account if you'd like us to reformulate and correct this color.
POSTED BY:
Brenda B.
September 19, 2016
Didn't work well for me
Reviewed: Color Care Shampoo
POSTED BY:
Brenda B.
September 19, 2016
I believe I may have been allergic to these products. My head started itching horribly and my scalp became dry and flaky.
Brenda - Thank you for your feedback. We apologize that you may have experienced an allergic reaction to the Heart Lock It. On behalf of the eSalon family, we wish you a restful recovery!
POSTED BY:
Kelly P.
September 18, 2016
Pump is horrible; hair doesn't feel clean.
Reviewed: Color Care Shampoo
POSTED BY:
Kelly P.
September 18, 2016
I have shoulder length hair, and it takes about 15 pumps to get an adequate amount of shampoo. Maybe that was just THIS pump, but I don't want to try it again. It doesn't clean very well and seems to build up. My hair did not feel clean with this product. The conditioner is great, though.
Kelly - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Cynthia C.
September 16, 2016
Disliked
Reviewed: Color Care Conditioner
POSTED BY:
Cynthia C.
September 16, 2016
This didn't even feel like conditioner on my hair, made my hair dull.
Cynthia - We’re sorry that you were unsatisfied with our Love Unconditionally Conditioner and that it left your hair dull. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Cynthia C.
September 16, 2016
Not impressed
Reviewed: Color Care Shampoo
POSTED BY:
Cynthia C.
September 16, 2016
I didn't like how this product made my hair feel. The bottleseats are very small too.
Cynthia - We're truly sorry that our Heart Lock It did not provide the feelin you expected. Per our records we see that we have credited your account in the amount of your purchase. We hope you find your perfect match soon!
POSTED BY:
Nancy F.
September 14, 2016
Not Crazy about the Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Nancy F.
September 14, 2016
The shampoo doesn't lather much (maybe that's what makes it safe for color-treated hair?) and my hair never really feels clean.
Nancy - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Lori K.
September 11, 2016
where'd the foam go?
Reviewed: Color Care Shampoo
POSTED BY:
Lori K.
September 11, 2016
I guess i'm used to a shampoo foaming up - I seem to use too much product trying to get the result of my regular shampoo -
doesn't seem to get as clean as I'd like
Lori - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tammy P.
September 8, 2016
Color Safe Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Tammy P.
September 8, 2016
The conditioner is very heavy and leaves my hair feeling clumpy and sticky.
Tammy - We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling heavy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tammy P.
September 8, 2016
Color Safe Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Tammy P.
September 8, 2016
The shampoo is very heavy and leaves my hair clumpy, stiff, and sticky. I am not sure if maybe I am using too much in one use.
Tammy - We're truly sorry that our Heart Lock It did not provide the feeling you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
Toni - We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling like straw. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tashaune B.
September 7, 2016
Heart lock it shampoo review
Reviewed: Color Care Shampoo
POSTED BY:
Tashaune B.
September 7, 2016
I didn't really like the shampoo it made my hair feel extremely dry and dull. It did lather very well, but I probably would never use it again.
Tashaune - We’re sorry that you were unsatisfied with our Heart Lock It Shampoo and that it left your hair feeling dry and dull. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Melissa A.
September 6, 2016
weak
Reviewed: Color Care Conditioner
POSTED BY:
Melissa A.
September 6, 2016
It takes over four squirts to cover my hair and it does not seem to be helping. My color has already faded.
Melissa - We’re sorry that you were unsatisfied with our Love Unconditionally. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Barbara - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Kim - Because you felt our Love Unconditionally didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Kim - We're truly sorry that our Heart Lock It did not provide the aspect you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
April W.
August 26, 2016
Ehh...
Reviewed: Color Care Conditioner
POSTED BY:
April W.
August 26, 2016
I love the conditioner, but the pump is broken, it won't let me open it to use the pump. I have to unscrew the whole top to use.
April - Thanks for bringing the issue you’re having with the dispensing pump on our Love Unconditionally to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Aubrey S.
August 26, 2016
Skipping the Shampoo/Cond
Reviewed: Color Care Shampoo
POSTED BY:
Aubrey S.
August 26, 2016
Takes too much product to get my thick hair clean. I'll have polished off the bottles in a week (too much $$).
Also could not get the pump to unlock on the shampoo. Now I'm just pouring it on my head. Wouldn't be surprised if the bottles are made in another country. The trick to a successful international supply chain is lots of oversight/quality control. I'm sure the weird arrows pointing at each other is an inside joke (twist cap in which direction to open?)
Anyways, there are other products I like. Bought a leave-in and heat styling spray.
Aubrey - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Lizzie L.
August 24, 2016
Color conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Lizzie L.
August 24, 2016
I found it did the job of locking in color but my frizzy hair was not as silky as I would want after use
Lizzie - We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling frizzy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Marie W.
August 24, 2016
It's ok
Reviewed: Color Care Shampoo
POSTED BY:
Marie W.
August 24, 2016
This is good but doesn't seem to hold my colour any longer than normal colour shampoos
Marie - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer L.
August 19, 2016
Too drying
Reviewed: Color Care Shampoo
POSTED BY:
Jennifer L.
August 19, 2016
While it may protect your color, it has practically no moisturizing element to it.
Jennifer - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Monika H.
August 17, 2016
Dries Hair out
Reviewed: Color Care Shampoo
POSTED BY:
Monika H.
August 17, 2016
I am very disapointed with this Product. It dries my hair out and it feels like straw 😞
I won't be purchasing this product again
Monika - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Monika H.
August 17, 2016
Dries Hair out
Reviewed: Color Care Conditioner
POSTED BY:
Monika H.
August 17, 2016
Again i am very disapointed as it dries my hair out and makes it feel and look like straw. Will not be purchasing it again 😞
Monika - We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling like straw. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Renee N.
August 17, 2016
So-So
Reviewed: Color Care Shampoo
POSTED BY:
Renee N.
August 17, 2016
Not really a big fan of this product. Pump didn't work well and it felt like I had to use a lot to get my hair clean.
Renee - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Christine D.
August 16, 2016
More lather needed.
Reviewed: Color Care Shampoo
POSTED BY:
Christine D.
August 16, 2016
This shampoo comes out of the bottle in a small stream and I wish it would lather more. It does a good job otherwise.
Chris - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Marsha - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sandra J.
August 15, 2016
Not what I had hoped for
Reviewed: Color Care Conditioner
POSTED BY:
Sandra J.
August 15, 2016
Let me 1st day that I am a huge fan of this company, I've been coloring my hair w eSalon's custom mixture for a long time. I love the conditioner that comes w the coloring kit & was VERY excited to learn the I could buy a bottle of it. But this ain't it & I can't even detangle my hair in the shower with it. So... I'm bummed.
Sandra - We're truly sorry that our Love Unconditionally did not provide the experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Roxann P.
August 15, 2016
Doesnt condition very well
Reviewed: Color Care Conditioner
POSTED BY:
Roxann P.
August 15, 2016
I need to wash my hair every day and this conditioner doesnt stand up to that..my hair tends to be dry and frizzy.
Roxann - We're truly sorry that our Love Unconditionally did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Marie - Because you felt our Love Unconditionally didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Marie T.
August 13, 2016
No impressed
Reviewed: Color Care Shampoo
POSTED BY:
Marie T.
August 13, 2016
I dont care for this product. my color is fading fast
Marie - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
