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Sharon - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Judy - Because you felt our Love Unconditionally didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Dalia - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Renee - We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling tangled and dry. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Renee - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Nadine C.
August 10, 2016
Not for thick curly hair
Reviewed: Color Care Conditioner
POSTED BY:
Nadine C.
August 10, 2016
This conditioner did nothing for my hair. It did not help with detangling my hair at all. I ended up using my own conditioner with it.
Nadine - Because you felt our Love Unconditionally Conditioner didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tanuja G.
August 9, 2016
Pump did not work
Reviewed: Color Care Conditioner
POSTED BY:
Tanuja G.
August 9, 2016
Unfortunately the pump on this did not work so I had to uncap the bottle and queeze out a quantity. Like the shampoo I had to use a generous amount. For the price I thought a small amount would go a long way. I would say it only lasts for about 6-7 washes.
Tanuja - Thanks for bringing the issue you’re having with the dispensing pump on our Love Unconditionally to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Gabrielle - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Tanuja G.
August 9, 2016
Does not lather up
Reviewed: Color Care Shampoo
POSTED BY:
Tanuja G.
August 9, 2016
I've been using this shampoo however I noticed that I had to apply twice just to get it to lather up. This means I've had to use quite alot.
Whereas with other shampoos I'd only require a small amount and it would do the job. My hair is just shoulder length.
Tanjua - Because you felt our Heart Lock It didn't provide the quality or lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Keira W.
August 4, 2016
Works ok
Reviewed: Color Care Conditioner
POSTED BY:
Keira W.
August 4, 2016
Ok, not stellar, I still prefer my Purology to make it more silky smooth and less frizzy. As I age(40s) my hair is more frizzy and dry, many hair products are not cutting it- even brand name.
Keira - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Misty - We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling not soft. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Keira W.
August 4, 2016
Ok for short term
Reviewed: Color Care Shampoo
POSTED BY:
Keira W.
August 4, 2016
Like most shampoos in my hair these days, my hair feels hard like hay. Smell ok, just takes a lot to lather up. Ok for first wash after color.
Keira - Thank you for your feedback. We apologize for the disappointing experience you had with Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
lucy D.
August 3, 2016
smells good
Reviewed: Color Care Conditioner
POSTED BY:
lucy D.
August 3, 2016
I don't think I like the conditioner. My hair is still dry and I have to add other products to untangle it.
Lucy - We're truly sorry that our Love Unconditionally did not provide the feeling you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Kimberly H.
August 3, 2016
Makes my hair too greasy
Reviewed: Color Care Conditioner
POSTED BY:
Kimberly H.
August 3, 2016
I don't like how my hair feels when use this on a regular basis.
Kimberly - We’re sorry that you were unsatisfied with our Love Unconditionally Conditioner and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Kimberly - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Kristina B.
August 2, 2016
Pump doesnt work!
Reviewed: Color Care Shampoo
POSTED BY:
Kristina B.
August 2, 2016
This shampoo is pretty good, but so annoyed that the pump doesn't work! I have to unscrew the top and pour it out every time i use it and have ended up wasting a lot and getting it everywhere.
Kristina - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Sherrie M.
August 1, 2016
To expensive
Reviewed: Color Care Conditioner
POSTED BY:
Sherrie M.
August 1, 2016
Takes a lot of product and to expensive for the amount purchased
Sherrie - We're truly sorry that our Love Unconditionally did not provide the quality you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Amy G.
August 1, 2016
Smells Great
Reviewed: Color Care Shampoo
POSTED BY:
Amy G.
August 1, 2016
I love the smell! I just dont feel like it washes out the products when I shower!
Amy - Because you felt our Heart Lock It Shampoo didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Sherrie M.
August 1, 2016
Don't care for
Reviewed: Color Care Shampoo
POSTED BY:
Sherrie M.
August 1, 2016
My scalp broke out. Hair didn't feel clean. Takes to much product for one shampoo and costs to much.
Sherrie - We're sorry to hear that you were disappointed by your experience with our Heart Lock it Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Mandie - We're truly sorry that our Love Unconditionally did not provide the difference you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
Mandie - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Nicole P
July 28, 2016
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Nicole P
July 28, 2016
I really enjoyed this conditioner and the way it smelled, I just think its way to small for the price.
Nicole - Thank you for your honest feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Nicole P
July 28, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Nicole P
July 28, 2016
I really enjoyed this shampoo and the way it smelled, I just think its way to small for the price.
Nicole - Thank you for your honest feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy T.
July 22, 2016
Color stay good, shampoo not so much
Reviewed: Color Care Shampoo
POSTED BY:
Tammy T.
July 22, 2016
I have shoulder length hair and it takes 6 or 7 pumps to get enough shampoo to make any lather. It looks great out of the bottle but when I wash my hair it turns into nothing.
15 of 15 people found this review helpful. Did you?
Tammy - We're truly sorry that our Heart Lock It did not provide the quality you expected. We've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lori M.
July 22, 2016
Just like the packages
Reviewed: Color Care Shampoo
POSTED BY:
Lori M.
July 22, 2016
This is just like the packaged shampoo. I'm not as happy with the shampoo as I am with the conditioner. I don't care for the way it feels. My hair feels very dry afterwards, you definitely will need the conditioner!
Lori - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
nan W.
July 21, 2016
Awful shampoo.
Reviewed: Color Care Shampoo
POSTED BY:
nan W.
July 21, 2016
When I buy the color kit, the shampoo is great. I thought this would be the same shampoo. It is not!! It is possibly the worst shampoo I have ever bought! This shampoo does not lather at all - not even before I put it in my hair. It does not even lather a tiny bit! I will never buy this shampoo again. I tried to give it no stars at all but it would not let me.
15 of 16 people found this review helpful. Did you?
Nan - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Denise - We're truly sorry that our Love Unconditionally did not provide the body or shine you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Samantha S.
July 14, 2016
Nope
Reviewed: Color Care Conditioner
POSTED BY:
Samantha S.
July 14, 2016
I feel the same with this as I do the shampoo I was not impressed
Samantha - We're truly sorry that our Love Unconditionally did not provide the difference you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Samantha S.
July 14, 2016
Sorry but no
Reviewed: Color Care Shampoo
POSTED BY:
Samantha S.
July 14, 2016
I tried this many times and while it did not make my hair color fade it did make my hair a greasy mess
Samantha - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
vera H.
July 14, 2016
difference?
Reviewed: Color Care Shampoo
POSTED BY:
vera H.
July 14, 2016
takes so much for my hair and really don't see any difference from what I normally use
Vera - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Anne O.
July 13, 2016
does not lather up
Reviewed: Color Care Shampoo
POSTED BY:
Anne O.
July 13, 2016
This shampoo does not lather up very well at all but it does make your hair clean
Anne - We’re sorry that you were unsatisfied with our Heart Lock It didn't achieve that clean feeling you were expecting. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Leah S.
July 11, 2016
Watered down
Reviewed: Color Care Shampoo
POSTED BY:
Leah S.
July 11, 2016
I have to use ten pumps at least two times before my hair is clean. This bottle isn't very big either. It's smaller than the typical size shampoo. The samples that come with the hair dye aren't watered down which made me love it until I bought the real thing. Don't waste your money. This only happens with the shampoo.
Leah - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
janice A.
July 11, 2016
Lovely shampoo
Reviewed: Color Care Shampoo
POSTED BY:
janice A.
July 11, 2016
Love this shampoo just does not lather very well slightly disappointed x
Janice - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Melinda J.
July 9, 2016
It's more than ok...
Reviewed: Color Care Shampoo
POSTED BY:
Melinda J.
July 9, 2016
I do love this shampoo, but it takes like 12 pumps to get a good lather, and I only have medium length hair.
Melinda - Thanks for bringing the issue you’re having with the dispensing quality on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
elizabeth S.
July 6, 2016
Disliked
Reviewed: Color Care Conditioner
POSTED BY:
elizabeth S.
July 6, 2016
Was not impressed with this conditioner what so ever.
Elizabeth- We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
elizabeth S.
July 6, 2016
nOT GREAT
Reviewed: Color Care Shampoo
POSTED BY:
elizabeth S.
July 6, 2016
Will not order again as made my hair all rubbery feeling and it is higher than great shampoos at a beauty store.
Elizabeth - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling rubber like. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Fiona W.
July 5, 2016
BASIC PRODUCT
Reviewed: Color Care Shampoo
POSTED BY:
Fiona W.
July 5, 2016
Sorry, yet again, overpriced. Same product and results for half the price in leading high street retailers
Fiona - We're truly sorry that our Heart Lock It did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Kristen M.
June 29, 2016
Greasy hair
Reviewed: Color Care Conditioner
POSTED BY:
Kristen M.
June 29, 2016
Really disliked this product. Left my hair feeling so greasy all day long.
Kristen- We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Kristen M.
June 29, 2016
Greasy hair
Reviewed: Color Care Shampoo
POSTED BY:
Kristen M.
June 29, 2016
Really disliked this product. Left my hair feeling so greasy all day long. Didn't even feel like shampoo when I put it on, doesn't foam up at all either.
Kristen - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Charlotte Easter E.
June 28, 2016
I like the Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Charlotte Easter E.
June 28, 2016
I have used this shampoo for a while now, and I continue to like it. However, this is the second bottle I have received from the line that has a faulty pump. It does not work. Fortunately, I had not yet thrown away one of my empty bottles, so I exchanged the pumps, but I don't like that I cannot rely on the product arriving in working condition.
Charlotte - We're sorry to hear that you've had some issues with our Heart Lock It pumps. Because of this issue, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Crystal - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Renee W.
June 27, 2016
Just ok
Reviewed: Color Care Conditioner
POSTED BY:
Renee W.
June 27, 2016
Product is fine. The design of the bottle, especially the pump leaves a lot to be desired.
Renee- Thanks for bringing the issue you’re having with the dispensing pump on our Love Unconditionally conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
Renee W.
June 27, 2016
Not impressed
Reviewed: Color Care Shampoo
POSTED BY:
Renee W.
June 27, 2016
The shampoo is the same as any color protecting shampoo. I didn't feel like it was cleansing my hair. The pump broke and they wouldn't send me a replacement pump. I was very disappointed.
Renee - Because you didn't have the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tanya L.
June 27, 2016
Not as expected
Reviewed: Color Care Shampoo
POSTED BY:
Tanya L.
June 27, 2016
The bottle is really small and it takes lot of shampoo to create foam and no matter what, I have to wash 2 times. I do not recommend this product at all :(
Tanya - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Marnita E.
June 22, 2016
Don't like it.
Reviewed: Color Care Conditioner
POSTED BY:
Marnita E.
June 22, 2016
Most conditioners will soften, detangle or make your hair more manageable. This product didn't do any of that for my coarse hair.
Marnita - We're truly sorry that our Love Unconditionally did not provide the smoothness you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Marnita E.
June 22, 2016
Not for coarse hair.
Reviewed: Color Care Shampoo
POSTED BY:
Marnita E.
June 22, 2016
My hair is very coarse. This product doesn't soften my hair or anything. It does nothing but clean it!
Marnita - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product and hope you love your new products!
POSTED BY:
Ashley C.
June 22, 2016
Light shampoo but lightly cleaned
Reviewed: Color Care Shampoo
POSTED BY:
Ashley C.
June 22, 2016
This shampoo cleaned my hair so well the first time I was blown away! But the subsequent uses left my hair feeling greasy just hours after showing.
Ashley - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Debra B.
June 17, 2016
Heart Lock it Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Debra B.
June 17, 2016
I was sooo excited to finally order this Shampoo, because I absolutely LOVE the packets I receive in my hair coloring kit. So, imagine my disappointment, upon using this "bottle" of shampoo. The 1st thing-- it was difficult to open the pump, then once "someone else" started the pump, I thought great! Now, onto the fabulously lather I experienced using after coloring my hair. NOT!. So, I thought OK -- I'll use 2 squirts instead of one..Nothing - no lather, etc. So, I'm really disappointed w/ this product and was sooo excited to finally break down a buy a more expensive shampoo made by eSalon to go w/ my coloring kit... IDK. Maybe it was just the bottle I received, but .... Please help. . I'll give it 2 stars... just because... But I'd like to give the 5 stars that I know it deserves.
Debra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Keira - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Dedee T.
June 9, 2016
Dislike this product
Reviewed: Color Care Conditioner
POSTED BY:
Dedee T.
June 9, 2016
This was not what I expected. Does not condition my hair at all. & doesn't touch the frizz.
Dedee - We're truly sorry that our Love Unconditionally did not provide the quality you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Dedee T.
June 9, 2016
Worst shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Dedee T.
June 9, 2016
I dislike this shampoo. It feels as if I haven't washed my hair. It doesn't have a good smell. I will not be ordering anymore. Worst shampoo ever!
Dedee - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Mia P.
June 8, 2016
Nice Smell
Reviewed: Color Care Conditioner
POSTED BY:
Mia P.
June 8, 2016
Nice conditioner but the bottle's pump doesn't work.
Mia - Thank you for your honest feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Julie I.
June 8, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Julie I.
June 8, 2016
The more I used the product the more my hair and scalp became dry, up on reading the ingredients I noticed the shampoo contains SLS. SLS can be an irritant in some people me being one of them the reason I dont use any product that contains theses Sulphate products.
Julie - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Often when people see Sodium Lauryl Sulfoacetate (SLSA) on their shampoo label they cringe and think this means Sulfate. Unlike, Sodium Lauryl Sulfate (SLS), SLSA is completely safe for most skin types. It removes oils and bacteria without irritating the skin. What throws people off when they look at these two ingredients is the first two words being identical, and from there it’s assumed that they must be very similar. We are happy to report that Heart Lock It is Sulfate Free!
Anne - We're truly sorry that our Love Unconditionally did not provide the smoothness you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
Anne - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product.
POSTED BY:
Theresa M.
June 5, 2016
Pump doesn't work
Reviewed: Color Care Conditioner
POSTED BY:
Theresa M.
June 5, 2016
Can't get pump to work. Shampoo turn and was able to use pump. Have to open bottle to use conditioner. Conditioner feels nice.
Theresa - Thanks for bringing the issue you’re having with the dispensing pump on our Love Unconditionally to our attention. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Tracey S.
June 5, 2016
Just ok
Reviewed: Color Care Shampoo
POSTED BY:
Tracey S.
June 5, 2016
Hard to get a lather. Leaves my hair soft but gives my scalp itch issues (I am sensitive) think I would prefer a curly hair shampoo in future. Not sure I'll buy again
Tracey - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Anita C.
June 4, 2016
Not my favorite.
Reviewed: Color Care Shampoo
POSTED BY:
Anita C.
June 4, 2016
I just don't like how this makes my hair feel 'ratty' and tangly after using. I have no other words.
Anita - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
JoAnne H.
June 3, 2016
Love the product (Hate the container)
Reviewed: Color Care Conditioner
POSTED BY:
JoAnne H.
June 3, 2016
All the Shampoo and conditioner products are wonderful. However, when you purchase the full-sized product the bottle pump is cheaply made and breaks easily. I have longer thicker hair and have to pump the bottle at least 20 times to get a gumball sized portion in my palm. I eventually have to open the bottle completely and pour it into my hand. I finally stopped buying any of the shampoo and conditioner products. I would love to see this product in a squeeze bottle!!
JoAnne - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos and conditioners to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Pam C.
May 31, 2016
Color Safe Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Pam C.
May 31, 2016
Not particularly fond of product. Am using another brand instead.
Pam - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Kimberly - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Maria
May 18, 2016
Smells nice but..
Reviewed: Color Care Shampoo
POSTED BY:
Maria
May 18, 2016
Smells lovely but no foaming action at all so had to use the tinted love more often to have that clean feeling in my hair.
Maria - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product and hope you love your new products!
POSTED BY:
.
May 17, 2016
Good shampoo
Reviewed: Color Care Shampoo
POSTED BY:
.
May 17, 2016
I really loved this when I first started using it but after about 6 months it now dries my hair out a bit; I think I may need to change my next bottle of shampoo then come back to it.
Melissa - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Debra C.
May 14, 2016
Product is great however, the pump top needed
Reviewed: Color Care Conditioner
POSTED BY:
Debra C.
May 14, 2016
Had a very difficult time getting top to release in order to pump. I had to actually open and scoop out the conditioner.
Debra - Thanks for bringing the issue you’re having with the dispensing pump on our color safe conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Lupe R.
May 14, 2016
Not too different
Reviewed: Color Care Conditioner
POSTED BY:
Lupe R.
May 14, 2016
I think a bit pricy, not at all different. It weighs-down and prevents volume on my hair -
Lupe - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Rita S.
May 14, 2016
Meh
Reviewed: Color Care Shampoo
POSTED BY:
Rita S.
May 14, 2016
It's ok but nothing special. Would not purchase again because there is not enough product to justify price in my opinion.
Rita - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Anne G.
May 13, 2016
Need to use a lot
Reviewed: Color Care Conditioner
POSTED BY:
Anne G.
May 13, 2016
I feel like I need to use a lot of this product to cover my hair. Particularly after the shampoo which doesn't feel very gentle.
Anne - We're truly sorry that our Love Unconditionally did not provide the quality you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
lynn S.
May 13, 2016
Meh..
Reviewed: Color Care Shampoo
POSTED BY:
lynn S.
May 13, 2016
I have super thick and long hair and seem to need too much shampoo and bottle is kinda small I would have to buy shampoo every two weeks..
Lynn - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
joy S.
May 13, 2016
Where is the foam
Reviewed: Color Care Shampoo
POSTED BY:
joy S.
May 13, 2016
I am not a great fan of this product because it does not foam well.
Joy - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Anne G.
May 13, 2016
Requires too much product
Reviewed: Color Care Shampoo
POSTED BY:
Anne G.
May 13, 2016
I'm finding that I have to use a lot of this product to get my hair clean. Also, I'm not sure it's as gentle as I'd like it to be for a color safe product. After washing it feels a bit stripped before applying conditioner.
Anne - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you were able to talk with a representative and have credited your account. We are excited for you to find your perfect match!
POSTED BY:
Bethanny B.
May 13, 2016
Not sure about this shampoo.
Reviewed: Color Care Shampoo
POSTED BY:
Bethanny B.
May 13, 2016
It doesn't suds up very easily but maybe that's the way it's supposed to work??? I usually have to use at least 10 or more pumps but I do have very thick long hair. I find its quite pricey compared to other good products I've used and it's not a large bottle, in fact its smaller than most shampoo bottles. I do love the pump feature though.
Bethanny - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Kelly C.
May 12, 2016
Average
Reviewed: Color Care Shampoo
POSTED BY:
Kelly C.
May 12, 2016
It feels like you either have to use a lot or wash your hair twice. It feels great after you finally fell like its washed. Bit for the price and how much you have to use, I don't feel its worth it.
Kelly - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Lesley K.
May 12, 2016
No soap
Reviewed: Color Care Shampoo
POSTED BY:
Lesley K.
May 12, 2016
I found that this shampoo is not very soapy, I have to put 2 lots on to get a lather from it, therefore it works out very expensive.
I won't be buying this again.
Lesley - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
sara M.
May 11, 2016
Not a great conditioner
Reviewed: Color Care Conditioner
POSTED BY:
sara M.
May 11, 2016
I've tried many hair color conditioners and this one was by far the worst. It didn't detangle, moisturize or even smell great. My hair was so dry that I had to re condition with another conditioner to get the tangles out.
Sara - We're truly sorry that our Love Unconditionally did not provide the smoothness you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
sara M.
May 11, 2016
Did not do the trick
Reviewed: Color Care Shampoo
POSTED BY:
sara M.
May 11, 2016
I used this on my color treated hair and it made my hair really dry and hard. Would not recommend for long beautiful locks.
Sara - We're truly sorry that our Heart Lock It did not provide the moisture you expected. Upon reviewing your profile, who was able to successfully help you. We are excited for you found your perfect match!
POSTED BY:
Cheri K.
May 10, 2016
Not thrilled
Reviewed: Color Care Conditioner
POSTED BY:
Cheri K.
May 10, 2016
It was ok but I prefer something that conditions more like wen or 3 minute miracle by aussie. The pump sucks. I have some that I bought about a month ago and still have it. I'll pass
Cheri - Thanks for bringing the issue you’re having with the dispensing pump on our Love Unconditionally to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Matsuoka L.
May 9, 2016
Not a fan
Reviewed: Color Care Shampoo
POSTED BY:
Matsuoka L.
May 9, 2016
The shampoo is a little heavy and I can't use it too often otherwise my hair becomes straw like and heavy.
Matsuoka - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Jennifer K.
May 7, 2016
DOes not help retain the color. My grays reappeared full strength after two week
Jennifer - We're truly sorry that our Heart Lock It did not provide the color retention you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Sharyn - Because you felt our Love Unconditionally didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
.
May 3, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
.
May 3, 2016
Sorry but makes my hair slimy. Is there an alternative? Perhaps one with Volume?
Anne- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
POSTED BY:
sheila G.
April 26, 2016
Prefer Loreal
Reviewed: Color Care Conditioner
POSTED BY:
sheila G.
April 26, 2016
I want one that makes my hair feel silky when using it
Sheila - Because you felt our Love Unconditionally didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Pat J.
April 26, 2016
Best shampoo for color treated hair
Reviewed: Color Care Shampoo
POSTED BY:
Pat J.
April 26, 2016
It makes my hair feel dry, I don't really care for it.
Pat - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Deb T.
April 23, 2016
Its not as good as the little packets I receive with my color as it does not sud
Reviewed: Color Care Shampoo
POSTED BY:
Deb T.
April 23, 2016
After the 1st use or so the product produces little to no suds.
Deb - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Hannah B.
April 21, 2016
Color Safe
Reviewed: Color Care Shampoo
POSTED BY:
Hannah B.
April 21, 2016
This shampoo is color safe and does smell amazing. I found, however, that it left my hair greasy. Doesn't lather up like some of the other ones I have tried.
Hannah - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Judi B.
April 19, 2016
Color Safe Shampoo Disappoints
Reviewed: Color Care Shampoo
POSTED BY:
Judi B.
April 19, 2016
Upon arrival, I was initially disappointed with the amount of product I received for the price. I dismissed my thoughts, reminding myself that good things come in small packages. Once I tried the shampoo, I discovered it didn't lather well. I had to rinse and shampoo again. This time with a few extra pumps of the product.
I'll pass on this product and use other professional shampoos that smell nice, lather well, lock in color AND are more cost effective.
Judi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Pamela W.
April 18, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Pamela W.
April 18, 2016
Don't like the shampoo as much as my hair color the shampoo leaves my hair oily.
Pamela - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Liz G.
April 15, 2016
The good and the bad
Reviewed: Color Care Conditioner
POSTED BY:
Liz G.
April 15, 2016
This is a high quality conditioner, the problem is the pump is inadequate so getting to it is a pain.
Liz - Thank you for bringing your issue with the dispensing pump of our Love Unconditionally Color Safe Conditioner to our attention. We apologize that you have been having difficulties, and per our Satisfaction Guarantee, we have added a credit for the product to your account. Please refer to our follow up email for more information.
POSTED BY:
Angie S.
April 15, 2016
Little lather
Reviewed: Color Care Shampoo
POSTED BY:
Angie S.
April 15, 2016
This shampoo doesn't lather well so it's difficult to tell whether it is spreading through my hair. As a result I feel I have to use a lot of it. Also my hair feels course after using it.
Angie - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling coarse. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Brandi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Monica M.
April 13, 2016
Expensive
Reviewed: Color Care Shampoo
POSTED BY:
Monica M.
April 13, 2016
Pricey for the amount you receive and it makes my hair feel like straw
Monica - We’re sorry that our Heart Lock It and that it left your hair feeling straw-like. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to getting your hair match perfect!
POSTED BY:
Amanda S.
April 6, 2016
Not a fan
Reviewed: Color Care Conditioner
POSTED BY:
Amanda S.
April 6, 2016
My hair didn't feel clean with the shampoo and conditioner
Amanda - We're truly sorry that our Love Unconditionally did not provide the feeling you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Amanda S.
April 6, 2016
Doesn't lather well
Reviewed: Color Care Shampoo
POSTED BY:
Amanda S.
April 6, 2016
I have to pump a whole lot for it to lather. I have thick hair so this didn't impress me. Not a fan of the shampoo and conditioner
Amanda - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Shirley Y.
April 6, 2016
Not of me
Reviewed: Color Care Shampoo
POSTED BY:
Shirley Y.
April 6, 2016
This shampoo wasn't for me. It made my hair greasing and didn't hold styling but I gave it to my daughter and she loves it. Her hair is dry
Shirley - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Bonnie - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
LINDA L.
April 5, 2016
I didn't really care for this - never ordered again.
Reviewed: Color Care Shampoo
POSTED BY:
LINDA L.
April 5, 2016
I didn't really care for this shampoo and I never ordered it again. My scalp got very itchy after washing...went back to my natural shampoos.
Linda - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Mary N.
April 4, 2016
Not impressed
Reviewed: Color Care Conditioner
POSTED BY:
Mary N.
April 4, 2016
I'm actually losing way more hair (tangling) since I've been using this.
Mary - We're truly sorry that our Love Unconditionally did not provide the feeling you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Mary N.
April 4, 2016
Seemed ok.
Reviewed: Color Care Shampoo
POSTED BY:
Mary N.
April 4, 2016
This seemed ok. This could be the cause of some of the tangles, but I assume it's from the conditioner.
Mary - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Emily J.
April 3, 2016
Lousy shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Emily J.
April 3, 2016
I'm not sure if it just isn't right for my hair, but it CANNOT get it clean. Initially I thought my hair just needed to adjust but even after a few weeks of use, my hair is heavy and greasy feeling. Today I used nearly 1/4 cup of shampoo and FINALLY feel like my hair got a little bit cleaner. Definitely won't be purchasing this again!
Emily - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling heavy and greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Elizabeth G.
April 2, 2016
Leaves residue
Reviewed: Color Care Shampoo
POSTED BY:
Elizabeth G.
April 2, 2016
This product simply doesn't cleanse hair properly. I would not recommend.
Elizabeth - We apologize that you felt your hair was not cleansed thoroughly with our Color Safe Shampoo. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Elizabeth G.
April 2, 2016
Nothing special
Reviewed: Color Care Conditioner
POSTED BY:
Elizabeth G.
April 2, 2016
Overall I was disappointed in all eSalon products. Dove conditions my hair far better than this. This product just doesn't cut the mustard. I wouldn't recommend this product. No softness or shine about it...
Elizabeth - We're sorry you were disappointed by our Color Safe Conditioner. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with this product.
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