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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Lisa- We're sorry to hear that you were disappointed by your experience with our Keepin' It Rich Moisture Mask. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Kathleen H.
March 3, 2024
Great conditioner smells great
POSTED BY:
Kathleen H.
March 3, 2024
I use it a couple of times per week
When my ends are getting dry
Nooray - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Liz S.
September 11, 2022
Nice for extra conditioning
POSTED BY:
Liz S.
September 11, 2022
I use this at least 2 times a week, in lui of a regular conditioner. I always keep a tube on hand.
Liz - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Weekly Retreat. We look forward to the next opportunity to delight you!
Susan - We're thrilled to hear that you're enjoying the Weekly Retreat. We look forward to our next opportunity to delight you!
POSTED BY:
Jennifer M.
February 7, 2022
Great results with a few "conditions"
POSTED BY:
Jennifer M.
February 7, 2022
I love the way my hair feels after a 20 minute treatment. It is silky and (mostly) tamed. The results do not last more than a wash or two. Also, after a few rounds of this stuff you end up with a decent amount of buildup and need a good clarifying wash. I usually use it once a week and clarify once a month.
Jennifer - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gail
January 30, 2022
Weekly retreat
POSTED BY:
Gail
January 30, 2022
Works ok but I thought I was ordering the conditioner that came in the hair color kit so I was disappointed that I ordered wrong product
Gail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Julie - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Katy S.
July 11, 2021
So soft!
POSTED BY:
Katy S.
July 11, 2021
I didn't leave it on long enough the first time I used it, but the second time it felt amazing the next day! Bit annoyed I forgot to remove it from autoship as I don't think it's something I will use weekly so 2 bottles will last me ages.
Debra - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Christine B.
April 30, 2021
liked it
POSTED BY:
Christine B.
April 30, 2021
It made my hair feel really soft in the shower, but after my hair was dry it didn't seem to make much of a difference.
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mardi M.
April 26, 2021
works wonderful
POSTED BY:
Mardi M.
April 26, 2021
I wish it was a larger amount, because I did need to use it twice a week.
Mardi - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Sarah B.
March 10, 2021
Let my hair soft and shiny
POSTED BY:
Sarah B.
March 10, 2021
It let my hair really soft and shiny. Wish it have no ahlcool in it but i like it.
Sarah - We're so happy to hear that you're enjoying your hair after using Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Lori P.
February 5, 2021
Perfect
POSTED BY:
Lori P.
February 5, 2021
For women who color their hair it also can damage it but e salon is awesome
Tania - We’re truly sorry that our Weekly did not meet your expectations on its application process. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa W.
January 28, 2021
Was a little heavy handed for me but a nice product
POSTED BY:
Teresa W.
January 28, 2021
It seemed to leave my hair a little heavy and less soft but that could be because it's a mask and how it reacted on my hair. Wasn't bad but not for me.
Teresa - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Rebecca - We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
Dianne - We’re pleased to hear that you’re enjoying the Weekly Retreat! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Trisha H.
December 15, 2020
Did not receive package!
POSTED BY:
Trisha H.
December 15, 2020
I have been waiting for my package since December 11 and today is the 15.. where is my package?
MY HAIR IS FINE AND CAN GET VERY DRY WITH OUT A LITTLE HELP. AFTER USE IT FELT SO SILKY AND SOFT. SOMETIMES PRODUCTS FEEL GREAT AT FIRST BUT AS DAY PROGRESSES MY HAIR FEELS OILY AND YOU CAN SEE A BUILD UP NOT WITH THIS MY HAIR WAS STILL IN GREAT SHAPE DAY TWO BETWEEN WASHES.
This makes my hair pretty shiny and soft, the only problem I have with it is the incredibly strong flowery smell That lingers for a day or so. I can actually smell this above my perfume which is bothersome.
This mask makes my frizzy heat damaged hair feel so soft and smooth. The only problem I've had is that even after thoroughly rinsing the product it leaves a kind of film on the upper midsections of my hair that can make it look a little bit oily.
Mary - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
My hair used to be so dry that it looked singed on the ends. I was using another hair mask that helped to get rid of that, but my hair was still a bit frizzy. After using this one time, I could see the improvement in my hair. It actually seemed healed versus just moistened. My hair was shiny and healthy looking and no longer frizzy. But, it also was not at all greasy or weighed down, and I have a lot of hair but it’s thin in texture and can weigh down easily. I‘ll definitely be staying with this!
67 of 69 people found this review helpful. Did you?
I have tried once only so far, my hair felt good after and soft, didn’t get rid of all frizziness but I am hoping its just Need to keep using if for the following weeks
I used this product after I had a perm. The perm dried out my hair a lot, and this product did tame the fizzy's.. It felt very heavy on my hair and I had to wash twice to make sure the mask was out. It did do what the product said it would do and it did help repair my hair using it 3 times a week to put moisture back into my hair. This is an OK product but not the best that I have used.
22 of 23 people found this review helpful. Did you?
It needs to be left in your hair for 10 minutes or more so not good unless you have time for a leisurely shower. My hair was soft and felt great but it only lasted until my next shampoo. Wish it worked faster and lasted longer but I do love the results.
Maripat - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
it's a bit too heavy for my fine hair. took a week to get hair to not appear very oily. with fine hair it may need less of recommended amount. overall its a good product.
Judith - Thank you for the wonderful review of our Weekly Retreat. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
Cindy - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Kristy - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Deborah C.
October 27, 2019
Happy
POSTED BY:
Deborah C.
October 27, 2019
Very good product but I need to use at least twice a week
My hair's natural colour is grey now, :( & after colouring it for a long time it's damaged , dry & not soft at all.
Also, I have natural curly hair & it's so frizzy due to being dried out all the time. I spend a lot of time outside in the sun & wind, so that doesn't help, either. I've tried so many different conditioners & treatments from stores & salons & nothing has worked.
After reading the instructions that are on the product, as well as feedback from other customers who use this, I decided on a program for myself of putting this on as a quick conditioner on a regular basis & then doing a deep treatment twice a month, or more if my hair is especially dry. I put it on clean hair with a plastic cap over it & leave it on for 20 minutes for the deep treatment.
After even the first use my hair was healthy looking again, shiny & soft with way less frizz - & I never thought that would happen! I've continued use for over a month & believe I won't have to look for another conditioner anywhere. No buildup or greasy hair ever. Also, my natural curls will sometimes get flattened with certain deep conditioners I've tried. That hasn't happened with the Retreat. Even my husband noticed how soft & touchable my hair is! :)
48 of 49 people found this review helpful. Did you?
This product might be better for thinner hair. I have thick long hair and while it does ok at the roots the rest of the hair still doesn’t get soft and silky. It smells good and I prefer the smell of this over the shampoo anyday.
This is a great product that I leave in my hair all day until the next day as I wash my hair every morning and apply it. It makes my hair not tangle and feel soft after it dries on there. I wish they made it in a bigger bottle/container though.
I LOVE this stuff, but it has been out of stock for several months now and it's getting a bit irritating. I NEED it for my dry, course, natural curls!! It makes my hair look and feel amazing and smells wonderful.
I loved this product, but doesn’t seem to be available anymore.
Edit: changed to 4 star, because it’s never available!
This product is one of the best you offer for dry, frizzy hair, but haven’t been able to
order it, always seems to be out of stock!
Wanted to add it to my upcoming hair color order, but guess not!!!
I think this product is really good. However my hair is really thin and damaged and doesn’t help it as I think it should. I believe after using it for longer time is going to work and my hair will be healthier and shiny
It's good, but not sure it's better that many other hair mask's. My hair is very dry (think hay!!!) and I often need a hair mask to use instead of a conditioner, so I have used a lot of hair mask's !!
Terri - We're truly sorry that our Weekly Retreat did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Hello Jacqueline,
We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Geri - We’re truly sorry that our Weekly Retreat didn't make much of a difference. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth S.
February 20, 2024
Too much foo foo perfume smell.
POSTED BY:
Elizabeth S.
February 20, 2024
I was disappointed as I can not use this product. I didn't know it would be this volatile for me. It will most likely be nauseating to you if you are sensitive to smells or have cancer and getting treated. Also, the smell lasts long.
My normal weekly regime includes a hair mask that I have used for many years which enriches my hair, makes it shine, and does not fad the color at all. Unfortunately my hair, which I had colored just two weeks ago and looked rich and shiny, is now faded, frizzy, and dried out. I would love a refund as I will need to use a toner tommorrow and re-color sooner than expected. Love my hair color products just not this mask.
Hello Karen,
We're truly sorry that our Weekly Retreat did not provide the results of shine and moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly O.
November 2, 2023
Not as hydrating for bi-racial hair
POSTED BY:
Kelly O.
November 2, 2023
I didn't see alot of difference using this product and won't purchase again and will use another product. I have very thick, 2B/C curls
Kelly - We're truly sorry that our weekly Retreat did not provide the outcome you expected. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lorrie K.
October 4, 2023
Hasn't deliver results for me
POSTED BY:
Lorrie K.
October 4, 2023
Tried this a few times, but I can't say that I noticed any difference.
Lorrie - We're truly sorry that our Weekly Retreat did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
LEANNA H.
September 25, 2023
Charge
POSTED BY:
LEANNA H.
September 25, 2023
Keep trying to cancel but the app won't let me. Don't want any of your products they damage my hair
Leanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ariana R.
September 19, 2023
Not worth it
POSTED BY:
Ariana R.
September 19, 2023
I followed the directions exactly, it did not do anything to make my hair look healthier. The only thing it did do was weigh my hair down and make it look flat and no shine. I tried it the next week just to see if the first time was a fluke, but I got the same result. This product was just not for me and definitely not worth the price.
Ariana - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Aligator1126
August 10, 2023
Not worth the effort
POSTED BY:
Aligator1126
August 10, 2023
While I love eSalon, this had way too much of a red tint to it and instead of staining or refreshing my hair, it stained and "colored" my bathroom.
Aligator1126 - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie R.
May 16, 2023
Weekly Retreat
POSTED BY:
Julie R.
May 16, 2023
I am still deciding if I like this product or not. My hair still feels like it is taking a beating from the coloring, and I feel like my hair is coated, not clean. I just want clean, soft, healthy hair. My hair feels dry and frizzy. I will give it a little more time.
Julie - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
May T.
May 11, 2023
Not for me
POSTED BY:
May T.
May 11, 2023
I wanted to love it, but sadly it didn't live up to my hopes. I thought this may be like the co-wash, which worked wonders on my curls. I've used this treatment twice, following instructions exactly. But it didn't really make much of a noticeable difference.
Hi May! We are sorry to hear that the Weekly Retreat hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
janice B.
April 28, 2023
I do like the shampoo
POSTED BY:
janice B.
April 28, 2023
I do not need the Camo Mist or the Weekly Treatment, just cancel this one time
Janice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Marilyn A.
January 31, 2023
It’s just ok
POSTED BY:
Marilyn A.
January 31, 2023
I have followed the instructions to the T. I was hoping I would have soft hair after using these for past 3 weeks. Maybe it worked for other people but not for me. Pretty disappointed. Maybe I got the wrong hair mask or maybe you see a difference after several months.
Marilyn - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brock S.
December 20, 2022
It's just okay.
POSTED BY:
Brock S.
December 20, 2022
For the first time autoship price it's okay to try it out, but definitely not worth it for the full price to be honest.
Brock - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
stephanie B.
November 23, 2022
I never ordered this
POSTED BY:
stephanie B.
November 23, 2022
They just charged me for this and tossed it in. It's just yucky.
Stephanie - Thanks for sharing your experience; we're truly sorry to hear you didn't like our Weekly Retreat and we look forward to providing you with a product that will better suit your needs. Our team will contact you via email shortly.
Hello Dottie - We’re truly sorry to hear this. We take our clients' feedback to heart and continue to improve our services and packaging every day. We hope to continue helping you find hair perfection!
POSTED BY:
ezehair
November 16, 2022
Meh
POSTED BY:
ezehair
November 16, 2022
I have been using this product for my extremely dry hair. I was told at a salon I should do a mask. So I bought this one. I have to say my hair feels as dry as ever. I follow the instructions meticulously yet it doesn’t seem to do any better than cheap conditioners from cvs. Not sure why. I will keep using it to see if the mask works over time. But eventually will have to buy something that works better. I am a good shopper here and will look for a different product from them. Maybe this just isn’t the right one to use. So I can’t recommend it based on my experience. I have single process colored hair.
Hello Ezehair - We're truly sorry that our Weekly Retreat did not provide the moisturizing results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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