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I cancelled all future plans and a payment was taken from my account for an item not requested wk begining 7th November 2022...
No idea how I can get this payment back.. this is theft !! I would like to know what their complaints procedure is !!!
Hi Linda! We are really sorry for any misunderstanding with your Plan. We will look into it, and we'll get back to you to help you further. Please check your emails.
POSTED BY:
Heather V.
August 14, 2022
Order not received
POSTED BY:
Heather V.
August 14, 2022
I have not received my order yet, it has been over 3 weeks since it was shipped!
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Larissa L.
July 26, 2022
Nothing special
POSTED BY:
Larissa L.
July 26, 2022
Didn't seem to condition any better than other products that cost less. Product worked OK, but for the cost isn't worth it.
Larissa - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle C.
June 17, 2022
Mask
POSTED BY:
Michelle C.
June 17, 2022
Didn't really care for it. My scalp was so itchy..
Hi Michelle! Thank you for contacting us. We are sorry to hear that your scalp was itchy and that the Weekly Retreat didn't meet your expectations. Please check your email, we've just contacted you to help you further.
Carol - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Miriam D.
June 8, 2022
Good product
POSTED BY:
Miriam D.
June 8, 2022
My hair improved a little from frizz but not what I expected
Miriam - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sue H.
May 30, 2022
Weekly Retreat
POSTED BY:
Sue H.
May 30, 2022
Disappointed with this product. Not at all what I was expecting. Made my hair feel like it had a coat of wax on it. I applied exactly as directions stated on the package
Sue - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Elizabeth H.
May 24, 2022
Nothing special
POSTED BY:
Elizabeth H.
May 24, 2022
I have a very dry hair and I did not see any difference.
Hi Elizabeth! We are sorry to hear that Weekly Retreat didn't meet your expectations. Please check your emails, we've just contacted you to help ou further.
POSTED BY:
Aga K.
May 4, 2022
Nice smell and consistency
POSTED BY:
Aga K.
May 4, 2022
It doesn’t so much for me but smells good and feels good
Aga - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Catherin S.
April 26, 2022
Too Strong Smell
POSTED BY:
Catherin S.
April 26, 2022
The quality of the product was great but the smell was way to strong for me. I prefer more gentle smells.
Catherin - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
JAMIE D.
March 28, 2022
Weekly retreat
POSTED BY:
JAMIE D.
March 28, 2022
So let me just say I love ESALON more then anywhere else it is side by side with actual salons, I don't much care for this condition it's a lil greasy but I sapous it is for DEEP CONDITIONING. RIGHT!? 🙂
Jamie - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shannan H.
February 28, 2022
Nothing Special
POSTED BY:
Shannan H.
February 28, 2022
Not worth the price, especially when it autoships and you haven't used the first one. Please stop autoshipping!
Shannan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
BRENDA G.
January 31, 2022
Okay
POSTED BY:
BRENDA G.
January 31, 2022
It's not a bad product, I just didn't notice a lot of difference when used.
Brenda - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Robin R.
January 1, 2022
It is nice
POSTED BY:
Robin R.
January 1, 2022
It is nice but a little thin
Wish it had a stronger nicer smell
Robin R. - We're truly sorry that our Weekly Retreat didn't meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Wilma R.
December 29, 2021
Wrong color shipped
POSTED BY:
Wilma R.
December 29, 2021
My hair is black and I ordered blue black but my hair turned into light brown. Ended up at a Salon to have them fix it and even the stylist said that’s not blue black. I’m still trying to grow it out to get to my real color. Never again I’m ordering a box color especially from here.
Wilma R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Meghan - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Judy R.
November 5, 2021
Did not work at all
POSTED BY:
Judy R.
November 5, 2021
I tried Weekly Retreat a few times for my dry, frizzy, problematic hair based on the reviews. It made absolutely no difference and my hair remains the same. For me it was a waste of money and I’m requesting my money back.
Judy - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori L.
November 3, 2021
Didn’t work for my hair
POSTED BY:
Lori L.
November 3, 2021
I’m not sure why my results were so different from most of these reviews, but I tried this (following the directions) 2 separate times and it was terrible both times. My hair is fine (and colored), but I have a lot of it. This made it feel like straw and also made it very fuzzy and frizzy looking. It has a really strong perfume scent to it, too - not fruity or even floral smelling, just an overwhelming perfume. For reference, when I use just regular W E N cleansing conditioner on my hair, it feels hydrated and slick and bouncy. This just stripped all of that away. Glad it works for some people, but it’s definitely not for me! Worth a try for a $6 add-on, though.
Lori - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rhonda E.
September 29, 2021
Nothing special
POSTED BY:
Rhonda E.
September 29, 2021
Really don’t get much more of a result than using every day conditioner. If you want results use the Alterna Caviar conditioner
Rhonda - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Linda S.
September 23, 2021
Normal Conditioner
POSTED BY:
Linda S.
September 23, 2021
I didn't find this much help on my damaged hair, just did the same as a normal conditioner
Linda S.- Thank you for your feedback. We're truly sorry that our Weekly Retreat did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
ashley R.
September 17, 2021
Not bad
POSTED BY:
ashley R.
September 17, 2021
Not bad but I get the same results with drug store weekly treatments at a fraction of the cost.
Ashely - We’re truly sorry that our Weekly Retreat did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
Terri - Thank you for sharing your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Susan - We're truly sorry that our Weekly Retreat did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Rachele - We're truly sorry that our Weekly Retreat did not provide the mositure that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Soundas K.
July 28, 2021
Not satisfied
POSTED BY:
Soundas K.
July 28, 2021
My hair wee still dry and damaged after using this product. Plz don't take me wrong it could be that it didn't suit my hair. X
Soundas K. - Thank you for your feedback. We're truly sorry that our Weekly Retreat did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Phyllis G.
July 17, 2021
Okay for now
POSTED BY:
Phyllis G.
July 17, 2021
Used Weekly Retreat for the first time, left it on for 20 minutes. My hair felt a little better but still looks damaged. Will leave it on for 30 minutes next time
Phyllis - Thank you so much for sharing your feedback with us! We're so happy to hear that you're noticing some change with the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Mary H.
June 13, 2021
Not as expected
POSTED BY:
Mary H.
June 13, 2021
I had high hopes for this product, but, I was not impressed with the results. First time I used the suggested amount. When I went to rinse my hair I had to add my normal conditioner to complete the conditioning. The second time I put 3x the amount to give my hair more conditioning. Still had to recondition my hair. Sorry but I won’t be using and buying again.
Mary - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tracy K.
June 10, 2021
Scent
POSTED BY:
Tracy K.
June 10, 2021
To strong of a scent for me but my friend liked it.
Tracy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Mare G.
June 7, 2021
Works well but smells
POSTED BY:
Mare G.
June 7, 2021
I like how it made my hair feel but the smell is very off-putting. :(
Mare - We're truly sorry that our Weekly Retreat did not provide the aroma that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tabatha N.
May 29, 2021
Not a match
POSTED BY:
Tabatha N.
May 29, 2021
This was too dark for the color esalon designed for me
Tabatha - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ashley
May 4, 2021
Does NOTHING!
POSTED BY:
Ashley
May 4, 2021
Makes my hair feel like it has a coat of hairspray in it..didn't do anything. What a waste!
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie G.
May 1, 2021
Not for very fine hair
POSTED BY:
Julie G.
May 1, 2021
Left my hair a bit difficult to brush through unlike a conditioner,.and as my hair is very fine it made it look greasy even though I washed it thoroughly, it did leave it very soft but fluffy ,as I say it may work realy well on thicker hair ,so I don't like to judge too much ,but definitely not for very thin hair
Julie G. - Thank you for reaching out to us here at eSalon! We apologize for the disappointing experience you had with our Weekly Retreat. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Deborah - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Andrea P.
April 24, 2021
Awful!!
POSTED BY:
Andrea P.
April 24, 2021
This left my hair dry on the ends but yet unable
To fully dry?? Tried re-Teri sing and still no better so had to completely rehash my hair with my normal stuff
Andrea P.- Thank you for your feedback. We're truly sorry that our Weekly Retreat did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jennifer M.
April 21, 2021
Condoner
POSTED BY:
Jennifer M.
April 21, 2021
Weekly retreat, after damage caused by colour, weekly retreat was used daily, till l got my usual L’anza order.
Jennifer M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer S.
April 17, 2021
sincere apologies, I found it /tCouldn't use it because I never received it
Jennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection!
POSTED BY:
Judie P.
April 12, 2021
OMG
POSTED BY:
Judie P.
April 12, 2021
I didn't even order this Crap.
STOP ALL MY BUSINESS
Judie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Justine H.
March 29, 2021
Too heavy for my hair
POSTED BY:
Justine H.
March 29, 2021
I have quite fine hair and this leaves it feeling to heavy and weighed down
Justine H.- Thank you for your feedback. We apologize that our Weekly Retreat has not given you the best experience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Joayn H.
March 24, 2021
Not so much
POSTED BY:
Joayn H.
March 24, 2021
So I have medium thick hair and this product makes my hair frizz so I really don’t appreciate it
Joayn - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Emilie B.
March 18, 2021
Not for everyone
POSTED BY:
Emilie B.
March 18, 2021
I am not a fan of it as for it makes my hair very dry. Not for my type hair.
Emilie - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Gerrie B.
February 28, 2021
not what expected.
POSTED BY:
Gerrie B.
February 28, 2021
Did not moisturize my hair as I expected it would.
Gerrie - We're truly sorry that our Weekly Retreat did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sigita N.
February 18, 2021
depends on your hair type
POSTED BY:
Sigita N.
February 18, 2021
The product by itself might be great, but I have thin and oily hair, so it is too heavy for me and leaves my hair limp.
Sigita N. - Thank you for your feedback. We're truly sorry that our Weekly Retreat did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Myriah U.
February 17, 2021
Too much fragrance
POSTED BY:
Myriah U.
February 17, 2021
This product is very heavily scented. I wouldn't buy it again based solely on the scent. It worked OK for moisturizing my hair but I wouldn't say it was an amazing product.
Myriah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Velva C.
February 9, 2021
Not for me
POSTED BY:
Velva C.
February 9, 2021
It really makes your hair soft and silky but if you have thinning hair (like me), it takes the volume away and your hair is flat.
Velva - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia T.
February 7, 2021
Not Buying This Again
POSTED BY:
Patricia T.
February 7, 2021
Sorry to leave negative reviews when I love the hair color so much, but this stuff didn't help my hair at all, and seemed actually to dry my hair out. If I just spray some Biolage Smooth Shine Milk, my hair is soft, and shiny, and the natural curl is perfect! But the Weekly Retreat didn't do anything positive. I tried it with and without the Milk, and it dried my hair out no matter what.
Patricia - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nikki C.
February 5, 2021
Not what I expected
POSTED BY:
Nikki C.
February 5, 2021
Easy to use, clear instructions. However, I expected better results. It was really no different than using any regular conditioner, but more expensive per ounce. The smell is also almost chemical in nature. I will not buy again.
Nikki - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Colleen H.
January 24, 2021
Smells great but no deep moisture
POSTED BY:
Colleen H.
January 24, 2021
Deep moisture is Not what you get with this mask. My hair was drier after using it. It smells great though.
Colleen - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Gerrie- We truly apologize that you never received your Weekly Retreat. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details.
Monica- We're truly sorry that our Weekly Retreat did not work out for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stephanie T.
January 1, 2021
Too heavy for my hair
POSTED BY:
Stephanie T.
January 1, 2021
If you have thick dry hair then this product is for you. I find it too heavy for my hair. I have started to use it a little bit at a time on my ends but I can’t use it all over my head. It looks flat and weighed down if I do
Stephanie- We're truly sorry that our Weekly Retreat weighed your hair down. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
MONICA T.
December 30, 2020
Everyday Conditioner rather than Weekly
POSTED BY:
MONICA T.
December 30, 2020
I was disappointed by the name of this product. It’s suggesting it is a weekly conditioner and a weekly conditioner in my experience is of a thicker consistency and is intensely reparative. I use this every time I wash my hair. It’s an average conditioner. Doesn’t repair much. It’s not bad it’s just not great.
Monica- We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maureen S.
December 19, 2020
Ok so far
POSTED BY:
Maureen S.
December 19, 2020
Not used enough between washes to give a comment yet
Maureen S.- Thank you for your feedback. We hope that you will have a chance to use our Weekly Retreat in the future. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Thomas- We’re truly sorry that our Weekly Retreat did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Zoe D.
December 9, 2020
Product is good but time consuming
POSTED BY:
Zoe D.
December 9, 2020
I have to wash my hair twice to get it out such that my dry hair is not...crunchy? Really great softness though and you can get away with not conditioning for the next one or two washes.
Zoe- We're thrilled to hear that you're enjoying the Weekly Retreat. I am sorry to hear that the process is longer than you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
We look forward to our next opportunity to delight you!
Zuflia - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ruby G.
November 29, 2020
Helps a bit
POSTED BY:
Ruby G.
November 29, 2020
My hair is naturally curly and coarse. This product doesn’t help much but I like the smell. I use it once a week, I actually leave it on overnight and rinse out the next morning. The day I rinse the conditioner out I feel as though it makes my hair manageable. I have used this product for 2 months and I still have some left in the container. I will use the entire product, if not for the texture it leaves my hair but for the fragrance. It’s not a strong fragrance but I like it.
Ruby- We're truly sorry that our Weekly Retreat did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rose E.
November 27, 2020
Just meh
POSTED BY:
Rose E.
November 27, 2020
I have a slight wave to my hair as well as dry thick hair and I was excited to try something new. I was hoping this would help smooth out the tangles and add some softness to my hair, maybe my expectations were too high. The product smells great but it just did nothing for my hair.
Rose- We're truly sorry that our Weekly Retreat did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Dawn - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, check your inbox, you will find more details in the email we've sent you.
Tracey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debbie L.
November 16, 2020
Not for me
POSTED BY:
Debbie L.
November 16, 2020
Not crazy about this deep conditioning. My hair is dry and frizzy so I used it for 20 minutes as the instructions said to do. No change. My hair still looks dry and frizzy, feels heavy, my bangs look greasy and it was hard to style. The remaining amount I have I'll use when I know I'm not going out or to work. I won't be ordering this again.
Debbie - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kristy L.
November 12, 2020
Not very moisturizing
POSTED BY:
Kristy L.
November 12, 2020
My hair felt dry after using. I had to follow up with my regular conditioner to get the tangles out. Disappointed.
Kristy - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Maria M.
November 11, 2020
Shipping slow! More than 13 days to get here?
POSTED BY:
Maria M.
November 11, 2020
Hello, my order was shipped on the 3rd of November and the tracking says it will be here on the 16th on November? I really need it by the 8th if November : (
Maria- We're truly sorry that your Color Kit has not arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kristen D.
November 10, 2020
Good for thicker hair
POSTED BY:
Kristen D.
November 10, 2020
This weekly mask is definitely hydrating unfortunately no matter how well I rinse it’s too much for my hair. I have thick (as in lots of) but super fine strands and this leaves my hair feeling a little greasy and weighed down.
Kristen - We're truly sorry that our Weekly Retreat did not provide perform that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Pauline C.
October 27, 2020
Does not work for me.
POSTED BY:
Pauline C.
October 27, 2020
this has a nice smell but it makes my hair unmanageable too dry.
Pauline- We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lauren V.
October 24, 2020
Not results
POSTED BY:
Lauren V.
October 24, 2020
This deep conditioner simply didn't deliver. It didn't do any damage but I could name about 5 other deep conditioners that are much more worth the time and money.
Lauren - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kaitlyn K.
October 20, 2020
No difference
POSTED BY:
Kaitlyn K.
October 20, 2020
I saw no difference in my hair for its strength or a change in dryness, but it did shine up my hair a little bit. Not impressed.
Kaitlyn- We're truly sorry that our Weekly Retreat did not provide the strength and moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen W.
October 15, 2020
Very disappointing
POSTED BY:
Karen W.
October 15, 2020
Unfortunately, after so many successes with eSalon products and services, this one did not work at all for me. My hair isn’t softer or shinier, and in fact it seemed to make it more lifeless. 🙁
Karen - We're truly sorry that our Weekly Retreat did not provide deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Roni M.
October 12, 2020
No observable benefit
POSTED BY:
Roni M.
October 12, 2020
Disappointing product regarding detangling effects and providing additional shine. Heavy feel on the hair.
Roni - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
ML18
October 12, 2020
strong perfume odor
POSTED BY:
ML18
October 12, 2020
I could not use this because the perfume smell was way to strong for me. If you aren't sensitive to smells, it may work fine for you.
ML18 - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Sandra K. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so we will be reaching out to you to make this right!
POSTED BY:
Stefanie C.
September 27, 2020
Fine conditioner
POSTED BY:
Stefanie C.
September 27, 2020
It’s a fine conditioner but not the best. Left my hair a bit oily
Stefanie- We're truly sorry that our Weekly Retreat did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Connie D.
September 27, 2020
Not noticeable moisture
POSTED BY:
Connie D.
September 27, 2020
I have used it twice and left in for more than the recommended 20 minutes. But I can’t say that I see much of a change in the condition of my hair.
Connie - We're truly sorry that our Weekly Retreat did not provide deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jenn Elizabeth D.
September 23, 2020
Not bad...not great
POSTED BY:
Jenn Elizabeth D.
September 23, 2020
I was hoping this would be consistent to keep my hair soft, and color protected, especially during the summer season when I am in water and the sun. While there is a subtle difference after use, it is nothing that stands out. I would still be shopping around to compare other similar masks. I will continue the rest of it to see how it works as we go into fall/winter season.
Jenn- We're truly sorry that our Weekly Retreat did not provide the consistency that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura W.
September 7, 2020
Rough Patch
POSTED BY:
Laura W.
September 7, 2020
While this is good for most of my hair...there is this rough spot that nothing seems to fix. I have even gone to silk pillowcases and still...dry and knotty. I do not want to 'cut' it out because it is too much. I'd like to be able to recover this to keep my length without big tangles. 🧐
Laura - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Negar - We're truly sorry that our Weekly Retreat did not provide deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rene B.
September 1, 2020
Ingredients
POSTED BY:
Rene B.
September 1, 2020
Have to say I have not used this due to ingredients. Why would u want to put on your hair (and of course gets absorbed into your body) alcohol, glycol,dimethicone. Try it if u wish but I like to reduce the amount of chemicals as much as possible. Given I do dye my hair, lol
Rene- We're truly sorry that our Weekly Retreat ingredients were not as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jodi S.
August 31, 2020
Decent hair mask
POSTED BY:
Jodi S.
August 31, 2020
I was disappointed in this hair mask. It is ok but definitely not a great mask. My hair is softer and shinier using Theorie Argan shampoo and conidtioner
Jodi- We're truly sorry that our Weekly Retreat did not provide shine and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Missy S.
August 22, 2020
Mask felt great in the shower
POSTED BY:
Missy S.
August 22, 2020
I have very dry curly hair, so I was so excited about this product. When I was rinsing it out, it felt as if it was going to provide more lasting moisture to my hair, but when my hair dried there was no noticeable difference. Perhaps I rinsed too much of the product out. I will give it another go and see if rinsing just a bit less might give me the desired results I took away from the advertisement of this product.
Missy- We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Helena S.
August 15, 2020
its ok
POSTED BY:
Helena S.
August 15, 2020
I used this product 2x I feel like I'm using a conditioner. My opinion, it should be thicker
Helena- We're truly sorry that our Weekly Retreat did not provide the consistency that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Joan M G.
August 12, 2020
Weekly Retreat
POSTED BY:
Joan M G.
August 12, 2020
It only produced softness for a time. Otherwise..my hair does not feel soft; a little coarse. Going to try it again today. Or else I will take it off my next order.
Joan- We're truly sorry that our Weekly Retreat did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Cecilia- We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susan T.
August 4, 2020
Maybe I expected too much?
POSTED BY:
Susan T.
August 4, 2020
Not that impressed. It makes my hair a little unmanageable, a little TOO well conditioned. I can't comb my hair out very well with it, so it's not like my regular conditioner. MEH**
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia B.
August 4, 2020
Leave my hair flat
POSTED BY:
Patricia B.
August 4, 2020
This conditions well, but leaves my hair so flat that not even the volumising shampoo and conditioner works after using it. I have to wait for the next wash to get any volume back. But I guess it's a sign that it's conditioning my hair thoroughly. It's only meant to be used once a week, but I use it every two weeks.
Patricia B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our Weekly Retreat did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Justashopper
July 29, 2020
Don't buy
POSTED BY:
Justashopper
July 29, 2020
Don't waste your money it's a different version of store product, but more expensive.
Mariam - we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Penny B.
July 24, 2020
Terrible for my hair!
POSTED BY:
Penny B.
July 24, 2020
This has to be the worst conditioner I have ever used. Having curly hair, I’ve tried many over the years. After I had used it and my hair was still wet, it felt like it had a film on it. I had thoroughly rinsed it out as I always do. When I dried my hair, it was so extremely dry and frizzy. It took a few days of using other conditioners to get back to normal. I will never use this again.
Penny - We're truly sorry that our Weekly Retreat did not provide smooth hydration that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lorraine - We're truly sorry that our Weekly Retreat did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cassandra P.
July 14, 2020
smells great
POSTED BY:
Cassandra P.
July 14, 2020
I did think it would leave my hair softer but its the 3rd time i've used it in 3 weeks and it doesn't seem to have drastically changed the softness of my hair.
Cassandra- We're truly sorry that our Weekly Retreat did not provide softness texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Stefanie D. - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tabitha S.
July 3, 2020
Rough
POSTED BY:
Tabitha S.
July 3, 2020
This makes my hair feel like it has tons of split ends. I don't have any, but this makes my hair really rough and did nothing to it, but make it feel like many split ends. Not recommend.
Tabitha - We're truly sorry that our Weekly Retreat left your hair feeling rough. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Keigher N.
June 26, 2020
Thought my hair would be softer
POSTED BY:
Keigher N.
June 26, 2020
I've only used the product a handful of times, and each time I have high hopes, but I never get the expected results. I would think my hair would be soft and more manageable after use, but it's not. With that said, it could be doing exactly what it's supposed to - hydrating my hair and keeping it healthy. I just don't know!
Keigher - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Diane T.
June 25, 2020
Won’t repurchase
POSTED BY:
Diane T.
June 25, 2020
I use this every week because it’s there. I have extremely dry hair. I use it instead of the conditioner and would hope that it moisturizes better, but no..., it falls short. It would be more exciting if it at least lathered up nicely or had a pleasant scent...... I wouldn’t recommend.
Diane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Janice- We're truly sorry that our Weekly Retreat has not arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Misty C.
May 12, 2020
Conditioner
POSTED BY:
Misty C.
May 12, 2020
Doesnt do anything for me. My hair needs something stronger . probably wont buy again.
Misty - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Tara- We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Carla M.
April 29, 2020
Smells horrible not worth it
POSTED BY:
Carla M.
April 29, 2020
The flowery powder smell clung to my curls long after rinsing. Other conditioners I've used perform as well or better. It is thick. Not worth even the low pricetag.
Carla - We’re very sorry to hear that you were so disappointed with the Weekly Retreat -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Beth G.
April 24, 2020
Blonde to Brunette
POSTED BY:
Beth G.
April 24, 2020
From dying my hair white-blonde for several years, my hair is very dry and frizzy. I used the mask and my hair felt softer and more pliable, less brittle while wet. Once air-dried, the results were ok. #myhairneedshelp
Beth - We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Sheri S.
April 20, 2020
Disappointed
POSTED BY:
Sheri S.
April 20, 2020
After reading the many positive reviews, I had high expectations for this product. Unfortunately, I did not experience the touted benefits. My hair felt dry and a bit sticky after use.
Sheri- We apologize for the delay in our reply to your review. We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tabetha E.
April 19, 2020
Not Good for my hair
POSTED BY:
Tabetha E.
April 19, 2020
This made my hair so gooey feeling. Took 3 washes to get the sticky, gooey feeling out. Had to throw away.
Tabetha E. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Weekly Retreat. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Tracy B. - Thank you for your feedback. We’re so sorry to hear that our Weekly Retreat did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
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