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Joyce - We're truly sorry that our Above The Clouds did not provide the look you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cassie G.
February 5, 2018
not impressed
POSTED BY:
Cassie G.
February 5, 2018
I have curly hair that needs mousse to keep from frizzing. This mousse makes my curls flat. :( I'll stick with my Suave.
Cassie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lori P.
January 20, 2018
Only okay
POSTED BY:
Lori P.
January 20, 2018
The mousse is nice and thick but I do not get as much fullness as I would have expecting for a pricier product.
Lori - We're truly sorry that our Above The Clouds did not provide the fullness you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Carolyn A.
January 17, 2018
Don't see a difference between this and any other mousse
POSTED BY:
Carolyn A.
January 17, 2018
it doesn't dissolve as well as other mousses into your hair leaves a stiff feeling
Carolyn - We're truly sorry that our Above The Clouds did not provide the look and feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Becky N.
January 9, 2018
Not for fine hair?
POSTED BY:
Becky N.
January 9, 2018
Not sure if it was the shampoo, conditioner, and/or mousse, but the trio did not make for a good look. Weighed down, didn't hold a style.
Becky - Thank you for your feedback. We apologize for the disappointing experience you had with our Above The Clouds Volumizing Mousse. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne Klauzenberg C
December 27, 2017
too sticky!
POSTED BY:
Jeanne Klauzenberg C
December 27, 2017
this is too sticky...I actually received a second bottle as it was in my reoccurring orders....I did not change it in time, otherwise I would have ordered the hair spray instead. I do like the hair styling lotion much better!
Jeanne - Thank you for your feedback. We apologize you found our Above The Clouds Volumizing Mousse to be too sticky. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen K.
December 19, 2017
Too mild
POSTED BY:
Kathleen K.
December 19, 2017
I think I need something a little bit stronger for my fine hair. For $15 it's kind of a small container.
Kathleen - We're truly sorry that our Above The Clouds Volumizing Mousse did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Becky M.
December 4, 2017
Where's the volume?
POSTED BY:
Becky M.
December 4, 2017
I absolutely love eSalon hair color, so I was excited to try the mousse. I was very disappointed. On day one I had very little volume, and on day two my hair was flat and almost stringy (I wash my hair every other day). I tried varying the amount I use, but it didn't seem to make a difference. After a month I went back to the product I've used for years and was much happier.
Becky - We're sorry to hear our Above the Clouds Volumizing Mousse was not the right product for you. Per our Satisfaction Guarantee, we've added a credit to your account. Look for our email for more information.
POSTED BY:
Karen R.
October 3, 2017
No difference
POSTED BY:
Karen R.
October 3, 2017
It seemed like air coming out of the container and seemed to disappear before I even got it on my hair. I didn't notice any difference in my hair after I styled it. I do have very thick hair to begin with, but I was looking for something to give it more body.
Karen - We're sorry to hear that you were disappointed by your experience with our Above The Clouds Volumizing Mousse. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Dianne - We're sorry to hear that your Above The Clouds Volumizing Mousse left your hair feeling sticky. Because you were unhappy with your results, we have gone ahead and added a credit to your account in the amount of your purchase. We will reach out to you shortly with more information.
POSTED BY:
Susi F.
September 30, 2017
Not So Lifting
POSTED BY:
Susi F.
September 30, 2017
Seems hard to get out of the can. Doesn't really give as much volume or lift as other products so have tried
Susi- We're truly sorry that our Above the Clouds Volumizing Mousse did not provide the lift/volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Demi O.
September 8, 2017
Takes way too Long to Deliver after ordering
POSTED BY:
Demi O.
September 8, 2017
This is the worst product for delivery because I was just told that this product will ship via Ground and will have to wait extra days for delivery. I have already waited 8 days and I still haven't received it!
They should post this information on the website!
I'm very disappointed.
Demi- We're sorry to hear about the delay in your shipment of Above The Clouds. Aerosol deliveries take an additional 4 days.We hope this information is helpful in the future!
Nancye - We're sorry to hear that you were disappointed by your experience with our Above The Clouds Volumizing Mousse. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Diane S.
August 20, 2017
No change
POSTED BY:
Diane S.
August 20, 2017
The mousse is maybe TOO light. I saw no volumizing effect.
Had to add other product to get my hair to hold a style after next shampoo..
Diane - We're sorry to hear that you were disappointed by your experience with our Above The Clouds Volumizing Mousse. Because you were unhappy with your results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Tania D.
August 14, 2017
Didn't work for me
POSTED BY:
Tania D.
August 14, 2017
Doesn't work for my fine hair, makes my hair flat and clumsy
Tania - We're sorry to hear that you were disappointed by your experience with our Above The Clouds. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Pattie K.
July 17, 2017
Disappointed
POSTED BY:
Pattie K.
July 17, 2017
From my experience with other Esalon products, I was anticipating Above The Clouds to be awesome. Although it's not horrible, it's not as good as most f the time their products. I haven't reordered it, nor do I plan to.
Pattie - We're truly sorry that our Above The Clouds Volumizing Mousse did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs
POSTED BY:
Nora G.
June 22, 2017
Volumizing mousse
POSTED BY:
Nora G.
June 22, 2017
This product appears to be no better than any other mousse on the market. One negative point is that it leaves a residue on the hair that weighs down the hair and, therefore, I have to wash my hair more often to keep it from drooping too much. Which is contrary to what the product is supposed to do - volumize - not flatten down.
Nora - Thank you for your feedback. We apologize for the disappointing experience you had with our Above The Clouds. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Nancy - We’re sorry that you were unsatisfied with our Above The Clouds and that it left your hair feeling stiff. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Becky B.
May 18, 2017
No longer a fan
POSTED BY:
Becky B.
May 18, 2017
I have been using this product for over a year. Have liked the color. Only had one complaint and it was handled very courteously. Until now. The last 3 times that I have colored my hair it has been left looking flat and dirty. I wash and wash it but it takes about 3 weeks for my hair to return to normal. Before this I was very happy with the service and the product. When I reported this I was told that I must not have rinsed my hair properly after dying it. Even though I have been using it for over a year I guess esalon thinks that all of a sudden I'm dumb and can't follow directions. Thats how they made me feel. No further response from them when I reported it again and again. Will buy my hair color elsewhere.
Becky - We're sorry to hear that you were disappointed by your experience with our Above The Clouds and the service. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Tamala G.
April 28, 2017
This is a great product, but...
POSTED BY:
Tamala G.
April 28, 2017
after just a few uses it no longer comes out of the nozzle. When I shake the can it seems entirely full of product....but I cannot get it out!!
Tamala- Because you felt our Above The Clouds didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Charleen A.
March 5, 2017
Rating for Volumzing Mousse
POSTED BY:
Charleen A.
March 5, 2017
I am not particularly happy with this product. I have used it twice and now it hardly comes out of the bottle. I don't know if the bottle is defective or what. It does not make your hair feel like it's loaded down with product and it works fairly well just can not get it out of the bottle.
Charleen - Thank you for bringing this to our attention. We're glad to hear you find our Above The Clouds Volumizing Mousse works well but we apologize for any difficulty with your pump and we'd love to help. We will be reaching out to you shortly.
POSTED BY:
Melissa K.
February 28, 2017
Not sold
POSTED BY:
Melissa K.
February 28, 2017
I didn't feel like this product did anything for my hair. I had to actually use a Suave mousse on top of this one to get my hair to do anything... and it smelled funny. Not sold on this one at all. Definitely not volumizing whatsoever. :(
Melissa- Thank you for your feedback. We apologize for the disappointing experience you had with our Volumizing Mousse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Stacey - We're sorry to hear you aren't getting the desired texture from our Above the Clouds Volumizing Mousse. We recommend using a portion size no larger than a marble. This should help with the residue.
Terry - We're sorry to hear our Above the Clouds Volumizing Mousse did not give you the results you were expecting. For your hair profile, we recommend using no more than a marble-sized portion. This should help keep your hair silky and voluminous.
POSTED BY:
Carolyn L.
January 14, 2017
Very poor volume
POSTED BY:
Carolyn L.
January 14, 2017
I have fine hair. I got no Volume from this and my hair felt even finer and flyaway. Additionally, I didn't order this since I just got it on Dec. 29, 2016 (Order #12941041).
I will be returning all three.
Carolyn - We're sorry to hear that you were disappointed by your experience with our Volumizing Mousse. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Janette O.
July 11, 2016
Opposite results than what it says it delivers
POSTED BY:
Janette O.
July 11, 2016
Although it says it won't leave your hair sticky or crunchy like traditional mousses, that's exactly how my hair has come out each time I've used this mousse. So disappointed! I really had high hopes for this to work better than the usual store brand mousse I get but that usual mousse actually works way better on me than this one!
Janette - We’re sorry that you were unsatisfied with our Above The Clouds and that it left your hair feeling stiff. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Elizabeth S.
July 11, 2016
Okay product
POSTED BY:
Elizabeth S.
July 11, 2016
I'm really sad because I use already twice and don't give me volume just make more dry after use the blower
Elizabeth - Because you felt our Above The Clouds didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Julie R.
June 10, 2016
Not for me
POSTED BY:
Julie R.
June 10, 2016
I LOVE eSalon's hair color so I had high hopes for the volumizing products. My hair goes flat after a couple of hours. I am very disappointed in this product.
Julie - We're sorry to hear that you were disappointed by your experience with our Above The Clouds. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
POSTED BY:
Theresa M.
June 5, 2016
No good for me
POSTED BY:
Theresa M.
June 5, 2016
Had allergic reaction to it and or the hair spray. Itched all day and broke out around the my scalp.
Theresa - Because you had a reaction to our Above The Clouds, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Debbi A.
May 22, 2016
Its okay
POSTED BY:
Debbi A.
May 22, 2016
This doesn't work well on my hair. I will continue to try other products. I do not discourage easily.
Debbi - We're truly sorry that our Above The Clouds did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Pam V.
May 20, 2016
Not what I expected.
POSTED BY:
Pam V.
May 20, 2016
I agree that the mousse is light weight but it does not give my hair any volume. Very disappointed.
Pam - We're truly sorry that our Above The Clouds did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Carrie P.
May 12, 2016
Not enough hold
POSTED BY:
Carrie P.
May 12, 2016
Feels watery in my hand. Doesn't hold for the entire day
Carrie - We're truly sorry that our Above The Clouds did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
chelsea B.
May 9, 2016
good but not great
POSTED BY:
chelsea B.
May 9, 2016
i have very flat hair with no volume so i tried this and all it did was make my hair feel very brittle and dry and gave minimal volume!
Chelsea - We're truly sorry that our Above The Clouds did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find you new matches that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Sharyn E.
May 6, 2016
Does not work in my hair
POSTED BY:
Sharyn E.
May 6, 2016
Does not work on my hair. It goes flat after only a couple of hours.
Sharyn - We’re sorry that you were unsatisfied with our Above The Clouds and that it didn't hold long enough. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Nancy H.
April 11, 2016
Mousse doesn't add volume
POSTED BY:
Nancy H.
April 11, 2016
I have fine hair and need something powerful for volume, like a gel. This mousse doesn't do it and I won't buy it again. I suspect if you have thick hair, this will work well.
Nancy - We're truly sorry that our Above The Clouds did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find you new matches that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Monica M.
March 30, 2016
Too strong
POSTED BY:
Monica M.
March 30, 2016
I could not comb my hair after putting this product on my head...
Monica - We’re sorry that you were unsatisfied with our Above The Clouds and that it left your hair feeling stiff. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Connie T.
March 14, 2016
Smells Yucky!
POSTED BY:
Connie T.
March 14, 2016
The mousee will not thicken up and just smells icky.
Connie - We're truly sorry that our Above The Clouds did not provide the thickness you expected and that you found the smell unpleasant. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Reenie
March 14, 2016
Nice product but not quite right for me
POSTED BY:
Reenie
March 14, 2016
A nice, light volumizer that doesn't quite work for me, leaving a slightly drying, fly-away effect. Other products in My Match-up are more effective for my hair.
Reenie - We're truly sorry that our Above The Clouds did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
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