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PUBLICADO POR:
Janice E.
abril 6, 2016
Great Shampoo/Bottle Too Much Work
PUBLICADO POR:
Janice E.
abril 6, 2016
I really like this shampoo but I wish I didn't have to pump soooo many times to get enough product in my hand. It also doesn't lather up very well. I will continue to purchase but would request changing the bottles on shampoo and conditioner.
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PUBLICADO POR:
jamie C.
marzo 14, 2016
Love how it smells
PUBLICADO POR:
jamie C.
marzo 14, 2016
I love the scent of the shampoo. I wish it would lather up more than what it does. I feel like I have to use a lot to get my hair covered and to feel like I'm getting it clean.
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PUBLICADO POR:
Debrah R.
marzo 13, 2016
Shampoo is Okay.
PUBLICADO POR:
Debrah R.
marzo 13, 2016
I only recently received this shampoo, so I can only go by the small packets included in the kits. It didn't harm my hair, but it also didn't do anything particularly special. I only bought it because I like to use products within a line. I won't be able to tell until it's I've been using it for a while if it's better than my regular shampoo which is also color-safe.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Delia - We're so glad to hear that you're enjoying your color care shampoo! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Katherine D.
marzo 11, 2016
Shampoo is great!
PUBLICADO POR:
Katherine D.
marzo 11, 2016
The shampoo is great. The pump does not work.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Joyce - While we're glad that you're enjoying our Heart Lock overall, we're sorry that you were unhappy with the scent. We're constantly looking to improve our service and products based on what clients, like you, share with us.
PUBLICADO POR:
CMM01
febrero 10, 2024
Just ok
PUBLICADO POR:
CMM01
febrero 10, 2024
Leaves dander.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
CMM01 - We're truly sorry that our Classic Shampoo did not provide the results that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
PATRICIA L P.
marzo 20, 2023
WORST SHAMPOO OF ALL TIMES
PUBLICADO POR:
PATRICIA L P.
marzo 20, 2023
This shampoo is so watery compared to the shampoo by the same name that they send with the color. It's absolutely junk. I actually still have some from the first order. AND when you cancel the order, they miraculously have it turned back on and expect you to pay for it! So, eSalon, that is what is called a bad business decision. When you sell junk, you sometimes have to eat it.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Classic Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Conejo Valley User
enero 14, 2022
Too hard to get out of bottle
PUBLICADO POR:
Conejo Valley User
enero 14, 2022
Good product but it's wasteful for me since I can't get it out of the bottle.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Joyce, we're truly sorry that you're having a hard time opening our Classic Color Care Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lizabeth M.
diciembre 2, 2021
Started fine and after few washes go wrong
PUBLICADO POR:
Lizabeth M.
diciembre 2, 2021
I started to uses this shampoo it work fine but after a few washes my scalp is itch and makes my hair dry like straw it didn't foam look my hair is still dirty my color is faded away Quick so sad
I wish esalon can give an exchange to shampoo moisture
Because this one is dissaponted me
I really want to try the shampoo moisture I order the conditioner moisture
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lizabeth - We're truly sorry that our Classic Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Emma F.
diciembre 2, 2021
Makes my hair greasy
PUBLICADO POR:
Emma F.
diciembre 2, 2021
I was really looking forward to trying this, I've tried it twice just to make sure but it feels like it leaves my hair with a film on it. Looks greasy really quickly and limp. Very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Emma F. - We appreciate your feedback here at eSalon! We're truly sorry that our Classic Color Care Shampoo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joy R.
diciembre 1, 2021
Just ok
PUBLICADO POR:
Joy R.
diciembre 1, 2021
This shampoo doesn’t really lather up well and leaves my hair flat.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joy - We're truly sorry that our Classic Color Care Shampoo did not provide the volume that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Susan C.
junio 25, 2021
Not like the sachets
PUBLICADO POR:
Susan C.
junio 25, 2021
I ordered this after using the sachet included in the colour kit. It doesn't produce the luxurious lather like the sachet. It also doesn't get all my hair spray out. Disappointed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Susan C. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Classic Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep an eye on your inbox for more details.
PUBLICADO POR:
Aina L.
mayo 19, 2021
Aina
PUBLICADO POR:
Aina L.
mayo 19, 2021
After this shampoo,the hair began to electrify
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marsha B.
noviembre 29, 2020
Shampoo
PUBLICADO POR:
Marsha B.
noviembre 29, 2020
Dries out hair and is difficult to manage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra K.
octubre 7, 2020
Hair
PUBLICADO POR:
Sandra K.
octubre 7, 2020
Tried it today I found it made my hair feel greasy at the roots
Even using small amount
Sorry
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra K. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Classic Color Care Shampoo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Ivette P.
mayo 31, 2020
great packing
PUBLICADO POR:
Ivette P.
mayo 31, 2020
I let it expire on my first order so I can comment properly.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Freyal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Janet P.
abril 21, 2020
it's fine, don't like the smell
PUBLICADO POR:
Janet P.
abril 21, 2020
this comes with your color kit...I'm not a fan of the smell but the product works great.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janet P. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort during your application with our Heart Lock it. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joanne W.
febrero 25, 2020
High lights
PUBLICADO POR:
Joanne W.
febrero 25, 2020
My review is not on the shampoo but the highlighter kit. My hairdresser used it on my hair following the directions exact and the results were less then expected. Barely observable. Very disappointed. Joanne Walchak
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Joanne - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We're always looking to improve our service and products, and truly value everything our clients’ say.
PUBLICADO POR:
Patty J.
enero 17, 2020
Wouldn’t buy again....
PUBLICADO POR:
Patty J.
enero 17, 2020
I liked this shampoo at first but it seemed to coat my hair and became greasy
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Patty - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa G.
septiembre 2, 2019
Great product
PUBLICADO POR:
Lisa G.
septiembre 2, 2019
Nice light smell. Disappointed in the size for price.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pricing our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christine S.
julio 2, 2019
Yuck
PUBLICADO POR:
Christine S.
julio 2, 2019
Made hair dry and dull
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Christine - We're truly sorry that our Classic Color Care Shampoo did not provide the feel or shine you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy S.
junio 19, 2019
It's okay
PUBLICADO POR:
Cindy S.
junio 19, 2019
This shampoo is okay. I wonder if I'm using too much? It seems a bit harsh on my fine hair.
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
CJ S. - Thank you for your feedback. We apologize for the experience you had with our Classic Color Care Shampoo. We have reached out to
you via email regarding your question above. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jean M.
junio 5, 2019
Smells nice
PUBLICADO POR:
Jean M.
junio 5, 2019
Thick to squeeze
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Jean - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer M.
junio 1, 2019
Okay
PUBLICADO POR:
Jennifer M.
junio 1, 2019
Okay to maintain color just not enough moisture for naturally thick and curly hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anne H.
mayo 12, 2019
Not better than store brands
PUBLICADO POR:
Anne H.
mayo 12, 2019
Similar to cheaper store brands.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Anne - We're truly sorry that our Classic Color Care Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shay M.
abril 24, 2019
I've used the HEART line for awhile.
PUBLICADO POR:
Shay M.
abril 24, 2019
I've used the HEART line for awhile and have now been getting this item in my order. If this has replaced the HEART line then it seems to have changed and not for the better. My hair isn't nearly as soft or manageable. I'm also not a fan of the new packaging (prefer the pump and or thumb push cap).
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
Shay - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Shampoo. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Denise B.
abril 24, 2019
Not a fan.
PUBLICADO POR:
Denise B.
abril 24, 2019
Not a fan.
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
Denise - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It
Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joy M.
abril 24, 2019
Classic Color Care Shampoo
PUBLICADO POR:
Joy M.
abril 24, 2019
I have tried this several times, and I guess if you have oily hair this does not work at all. I checked the bottle several times to see if it was cream rinse instead of shampoo. The shampoo is a thick white cream like conditioner and did not get my hair clean at all. I used a little bit of it, normal amount and a larger portion of it. Washed my hair once and rinsed it, twice and rinsed it and even three times and rinsed it. All the times I tried it my hair the next day was like I really had not washed it and did not look clean. If you have oily hair I don't think this would work for anyone. Needless to say I am going to throw away what is left.
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
Joy - We're truly sorry that our Classic Color Care Shampoo did not provide the cleansing quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lynn C.
abril 19, 2019
Shampoo
PUBLICADO POR:
Lynn C.
abril 19, 2019
Wished I would've gotten the conditioner as well
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PUBLICADO POR:
Roni C.
Respuesta de nuestros expertos
Lynn - We're so happy to hear that you're enjoying Classic Color Care Shampoo and are interested in the Conditioner as well! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Donna D.
abril 10, 2019
Shampoo is fine, but not the new packaging.
PUBLICADO POR:
Donna D.
abril 10, 2019
Shampoo the same as before, which is just fine for me. But I do not care for the new packaging. It looks cheap to me, and too similar to the conditioner.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Donna - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer W.
marzo 24, 2019
Unsure
PUBLICADO POR:
Jennifer W.
marzo 24, 2019
Seemed to have to use a lot and still didn’t really suds hair and didn’t feel like my hair was clean
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Celia W.
febrero 16, 2019
Classic shampoo
PUBLICADO POR:
Celia W.
febrero 16, 2019
I thought it would smell great and make my hair shine. It does not so I’m disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Celia - We're truly sorry that our Classic shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shirley C.
febrero 8, 2019
Thin
PUBLICADO POR:
Shirley C.
febrero 8, 2019
I’m used to a luxury shampoo.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shirley - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Zettie B.
febrero 2, 2019
Shampoo
PUBLICADO POR:
Zettie B.
febrero 2, 2019
Haven't notice any difference with this shampoo.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Zettie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmela C.
febrero 1, 2019
It is Ok.....it isn't bad but it isn't special either
PUBLICADO POR:
Carmela C.
febrero 1, 2019
There are so many good products available on the shelf from retailers that this isn't anything unique. it smells "common" and doesn't make my hair feel any better or look better. Thumbs down...too $$$ for nothing special
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carmela - We're truly sorry that our Classic Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anali M.
enero 31, 2019
Worked ok
PUBLICADO POR:
Anali M.
enero 31, 2019
I didn’t notice any difference from any other shampoo
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Anali - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vicki J.
enero 30, 2019
Classic Shampoo
PUBLICADO POR:
Vicki J.
enero 30, 2019
I don't know what has changed or if it has but this past six months using the Classic Shampoo I have found it seems "cheaper". It doesn't lather very well, requires more shampoo. Not very happy with this product. When I color my hair I have to use another shampoo in addition to the sample of the classic.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Vicki - We're truly sorry that our Classic Shampoo did not provide the lather you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeanne S.
enero 27, 2019
Your 100% guarantee
PUBLICADO POR:
Jeanne S.
enero 27, 2019
I have sent you my review and dissatisfaction. Would you please stand by your 100% guarantee and credit my purchase for the products I purchased from you. It is my opinion that I could have purchased products at the bargain bin at the $ store and had the same results.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jeanne - We're truly sorry that our Heart Lock It Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amy T.
enero 25, 2019
Fading color less than a week
PUBLICADO POR:
Amy T.
enero 25, 2019
My third attempt with color and the conditioner was difficult to rinse out and I saw the color rinsing out each time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Teresa P.
enero 16, 2019
Not good
PUBLICADO POR:
Teresa P.
enero 16, 2019
Not good for my hair, globs of it came out when the girl washed my hair. This shampoo dried my hair out after coloring. I asked the girl to put in a moisturizing one and she put some leave in conditioner. I wish they would put the right shampoo in my color packet I get. I always throw these out
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Janice H.
enero 13, 2019
Shampoo for color treated hair
PUBLICADO POR:
Janice H.
enero 13, 2019
The shampoo is very nice but no different from any drugstore shampoo that I have tried and it’s a lot more expensive. I personally feel because we also have to pay shipping fees the cost of the shampoo and conditioners should be less.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janice - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rebecca M.
enero 9, 2019
Classic
PUBLICADO POR:
Rebecca M.
enero 9, 2019
Not my favorite
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
robin R.
enero 7, 2019
Misunderstanding
PUBLICADO POR:
robin R.
enero 7, 2019
It’s great shampoo and smells fantastic but I thought it was going to have color in it to keep my hair from getting dull. I was fooled by the bottle color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robin - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Terri E.
diciembre 24, 2018
Leaked
PUBLICADO POR:
Terri E.
diciembre 24, 2018
I do like this shampoo but my bottle had leaked about a third of the product into the mailing container and at the price point .... that really hurt. The lid wasn’t on well so it leaked out. I lost product and my box was a mess. Please be more careful when packaging your products.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Terri - We're truly sorry that our Heart Lock It arrived to you damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Helen D.
diciembre 12, 2018
Disappointing
PUBLICADO POR:
Helen D.
diciembre 12, 2018
It lacks suds, so i probably used more than necessary. It has a "thin" feel, and doesnt integrate with my hair---sort of falls out of my hair. The fragrance is mild and pleasant but I wont reorder.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Helen - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marilyn R.
diciembre 6, 2018
Small bottle
PUBLICADO POR:
Marilyn R.
diciembre 6, 2018
Didn’t clean my hair much. Also small bottle.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Denise T.
diciembre 2, 2018
High priced item
PUBLICADO POR:
Denise T.
diciembre 2, 2018
Same here, after hubby dies my hair, it takes a lot of shampoo to wash my hair and get rid of the excess color. I get about 5 - 6 uses with each bottle, which makes it rather expensive. The quality is good, it just does not foam unless I use more than I usually would use.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Denise - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Thank you for choosing eSalon!
PUBLICADO POR:
Laura O.
noviembre 19, 2018
It's Just Ok
PUBLICADO POR:
Laura O.
noviembre 19, 2018
Honestly, as much as I love the E-Salon coloring, I cannot endorse the shampoo or conditioner. I really liked the samples in the kit but the full size(s) are disappointing. Plus, they look identical in the shower! I have to put them in separate spots because I can't see which is WHICH! I will go back to the beauty supply store and try again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We're truly sorry that our Classic shampoo and conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stacey L.
noviembre 1, 2018
Classic Shampoo
PUBLICADO POR:
Stacey L.
noviembre 1, 2018
The shampoo was nice, however I had to use more volume of product to thoroughly clean my hair. I feel it is expensive for the amount of product provided.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacey - We're truly sorry that our Classic Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debbie C.
octubre 23, 2018
shampoo
PUBLICADO POR:
Debbie C.
octubre 23, 2018
It's ok....I didn't really see any difference from the shampoo I use
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna B.
octubre 19, 2018
Color safe shampoo
PUBLICADO POR:
Donna B.
octubre 19, 2018
Nice shampoo but needed more foam or suds especially after root color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
BERNADETTE B.
octubre 16, 2018
disappointed
PUBLICADO POR:
BERNADETTE B.
octubre 16, 2018
I bought this shampoo because I love the single use packet that comes in my at home color treatment. the large size does not have any scent and it does not lather. I bought the large size because I was going away with my sisters and I wanted them to try this product. This large size is not the same product. Neither is the conditioner. I was very disappointed. I won't buy either of them again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Donna T.
octubre 15, 2018
Not for me.
PUBLICADO POR:
Donna T.
octubre 15, 2018
I thought the packet of shampoo you get with the color kit was hard to lather because of the chemical you are washing out from just coloring and I liked the smell, so I ordered it hoping my color would last longer. I am very disappointed. I continually have to use more for my hair to feel clean and didn’t see a difference. I’m definitely going back to my regular color-safe shampoo. For me, this was not worth the money at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ashley W.
octubre 8, 2018
Frizzy Hair
PUBLICADO POR:
Ashley W.
octubre 8, 2018
I decided to try this since the price is lower than the shampoo I buy in a salon. This shampoo doesn't control my frizziness - even with extra product in it and using a flat iron. The other thing I noticed (this is just personal preference), my hair looked greasy the next day. With the shampoo from the salon I wouldn't have to start using dry shampoo until day two or three and then could use dry shampoo for a couple days before I needed to wash it again. I would need to wash my hair every day with this shampoo.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashley - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Teresa F.
septiembre 18, 2018
Not a good shampoo
PUBLICADO POR:
Teresa F.
septiembre 18, 2018
I purchased this hoping to have a better sulfate Free shampoo but this is no better than the rest. It leaves my hair a tangly mess and greasy the next day. I also have to use a lot of conditioner just to de-tangle the mess in the shower. I almost finished my first bottle hoping it would get better and purchased another because I didn’t know what else to use. I’m done with this shampoo and the conditioner that goes with it. Won’t purchase either again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teresa - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia W.
agosto 22, 2018
Don't use often
PUBLICADO POR:
Patricia W.
agosto 22, 2018
It is to heavy for my hair as my hair is fine.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Patti - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
M Rev
agosto 22, 2018
No better than Cien Products!
PUBLICADO POR:
M Rev
agosto 22, 2018
I prefer Lidl's Colour protect shampoo and conditioners which are £2.99 for 750ml.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
M - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie L.
agosto 16, 2018
Nothing special
PUBLICADO POR:
Debbie L.
agosto 16, 2018
Cleaned my hair, didn’t help prolong color.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angelique E.
agosto 10, 2018
Nope
PUBLICADO POR:
Angelique E.
agosto 10, 2018
I don't like this shampoo at all, my hair seems drier when I use it. Color doesn't seem to last any longer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angelique - We're truly sorry that our Heart Lock It did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tracy F.
agosto 9, 2018
Works ok
PUBLICADO POR:
Tracy F.
agosto 9, 2018
This shampoo is ok. I feel it strips the hair and you need a lot of conditioner to rehydrate though.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracy - We're truly sorry that our Classic Shampoo did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Julie L.
julio 26, 2018
Your product redesign ... What were you thinking?!?
PUBLICADO POR:
Julie L.
julio 26, 2018
I'm so glad to see from the other reviews that I'm not the only one dumbfounded by your redesign. Your products now look like I would find them in a no-tell motel bathroom ... generic and outdated. The bottle color is reminiscent of the pink anti-itch product I put on mosquito bites as a kid (not a pleasant memory, and one from the 1970s!). The loss of the pump top is a bummer, too. All this redesign looks like is an effort to cut costs. I know you say the product itself hasn't changed, and I hope that's true, because if it did get cheaper along with your redesign, I won't be a member for much longer.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julie - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia H.
julio 21, 2018
Needs improvement
PUBLICADO POR:
Patricia H.
julio 21, 2018
As I was using the product, I felt that the shampoo made my hair feel stiff when shampoos for colour treated hair should be a little more gentle, with more conditioning! Was not happy
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Classic Shampoo was not what you were expecting. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
LISA G.
julio 6, 2018
New formula for sure
PUBLICADO POR:
LISA G.
julio 6, 2018
Terrible. Drying.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Erin M.
julio 4, 2018
No lather
PUBLICADO POR:
Erin M.
julio 4, 2018
You have to use so much shampoo to get any lather at all. Worst shampoo ever.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Erin - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna P.
junio 21, 2018
Didn't work for me
PUBLICADO POR:
Donna P.
junio 21, 2018
This shampoo left my hair feeling like straw. Not for me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Donna - We're truly sorry that our Classic Shampoo left your hair feeling like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
LISA G.
junio 16, 2018
New shampoo
PUBLICADO POR:
LISA G.
junio 16, 2018
With the new products, my hair feels like straw. I have to throw these away. I tried 4x and my hair is now so unmanageable, compared to the previous formulation. The company says that nothing has changed but the packaging.....NOT TRUE.
I'm sure this review will never be publicly posted....so for whoever is readin this...your company has changed and is unscrupulous. Beware!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mitzie W.
mayo 28, 2018
Just ok
PUBLICADO POR:
Mitzie W.
mayo 28, 2018
After using my hair feels like a stripper was put in it. Until the conditioner goes on. Perhaps its supposed to do that. Cleans very well
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mitzie - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Syd W.
mayo 21, 2018
Smells nice, no sulfates, but requires more than one wash
PUBLICADO POR:
Syd W.
mayo 21, 2018
I have basically stopped using this shampoo because my hair doesn't "feel" light and clean after one or sometimes even two washes. It smells really good, though! It's probably my hair type that prevents me from loving it.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Syd - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Zee A.
mayo 11, 2018
Does not foam
PUBLICADO POR:
Zee A.
mayo 11, 2018
I have to use big amount to blend in my hair although my hair is thin and Short i shower every other day comparing to the bottle size I would finish it in less then 2 weeks
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Zee - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Teri C.
mayo 8, 2018
Not for me
PUBLICADO POR:
Teri C.
mayo 8, 2018
I have too use the volume shampoo or my hair is flat!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teri - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Delissa V.
abril 24, 2018
Shampoo
PUBLICADO POR:
Delissa V.
abril 24, 2018
Seems like I use a lot of shampoo to get my hair to feel clean. Is this because I am trained in what to expect from the other companies?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Delissa - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Jill I.
abril 23, 2018
Shampoo
PUBLICADO POR:
Jill I.
abril 23, 2018
Shampoo made my hair feel healthly but it did not make the color stay any longer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jill - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vielka U.
abril 17, 2018
Broken
PUBLICADO POR:
Vielka U.
abril 17, 2018
The spout on two shipments came broken.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vielka - We're truly sorry that our heart Lock It Shampoo arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Beth
abril 15, 2018
No Lather
PUBLICADO POR:
Beth
abril 15, 2018
I really wanted to like the Color Care Shampoo but it just did not lather like my other sulfate-free shampoos. Bummer, as I so love this brand.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan A.
marzo 31, 2018
Thumbs down
PUBLICADO POR:
Susan A.
marzo 31, 2018
Not a fan of this shampoo. Made my hair feel like straw.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Heart Lock It Shampoo left your hair feeling like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia A.
marzo 27, 2018
Heart lock shampoo
PUBLICADO POR:
Cynthia A.
marzo 27, 2018
This is the first time I purchased this Shampoo. I have to use more than normal. My hair did not seem to benefit from this shampoo.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our Heart Lock It did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
.
marzo 20, 2018
Runny
PUBLICADO POR:
.
marzo 20, 2018
Very runny compared to your other shampoo. Goes twice as fast. NOT GOOD.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tami - We're truly sorry that our Heart Lock It Shampoo was runny. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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