Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
PUBLICADO POR:
Shelly M.
octubre 12, 2016
It's OK - if you can get any out of the bottle
PUBLICADO POR:
Shelly M.
octubre 12, 2016
The conditioner is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that, even when I add more product, and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the shampoo. Just OK.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Softie conditoner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Erika L.
octubre 6, 2016
No Detangle
PUBLICADO POR:
Erika L.
octubre 6, 2016
Hard to work through my hair as there isn't enough detangle in the formula. I get that it needs to be light as a volume boosting conditioner....but it also needs to do the job.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Hope J.
octubre 3, 2016
It's Ok
PUBLICADO POR:
Hope J.
octubre 3, 2016
I have really fine hair and that will look greasy and weighed down very easily. I LOVE the little packet of conditioner that always gets sent with my color, so I thought I would try getting a whole bottle. I bought this one and the Love Unconditionally (which I love). I think this is ok. It keeps my hair soft and doesn't weigh it down or make it look greasy, but I don't see any difference between this and the Love Unconditionally as far as volume. The pump is super stiff and I cannot stand the scent of this one. It is way too musky, maybe it is vanilla? I am not sure, but it is a strange/strong scent that really bothers my allergies. I'll just stick with the Love Unconditionally next time.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Hope - We’re sorry that you were unsatisfied with our Big Softie Conditioner. We're happy to hear you found the perfect match with our Love Unconditionally Conditioner. Thank you for your feedback!
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Dont like
PUBLICADO POR:
Beverly V.
septiembre 26, 2016
Doesnt make hair feel clean
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra A.
septiembre 23, 2016
Doesn't condition well
PUBLICADO POR:
Sandra A.
septiembre 23, 2016
I bought this because it paired me with it after answering several questions about my hair and either i had high expectations or must've answered something incorrectly.
This doesn't leave my hair soft, rather leaves it greasy. I have thick curly hair and I swear my hair is more frizzy than it's ever been. I would stop using it but for what I paid, I'm going to have to rough this one out since also their refund doesn't include shipping. Very disappointed.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Sandra - Thank you for taking the time to write a review. We went ahead and added credits to the account for the shampoo and conditioner order you made and hope our new product suggestions better suit your needs. Please reach out if we could assist you further.
PUBLICADO POR:
Jen M.
septiembre 22, 2016
Simply awesome...not!
PUBLICADO POR:
Jen M.
septiembre 22, 2016
Lightweight for baby fine hair, smells yummy, and rinses cleanly. My hair is not weighed down. Love it!
Update - I used this for over 6 weeks and my hair began to friz and become wiry. I stopped using it and my hair returned to its silky normal status. Don't use this product!!!
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
Worst conditioner for color treated hair
PUBLICADO POR:
Rosaura S.
septiembre 22, 2016
The conditioner does not soften your hair but makes it super dry and frizzy. Even if you use lots of conditioner it still doesnt make it soft.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Rosaura - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Nicole R.
agosto 29, 2016
Nope
PUBLICADO POR:
Nicole R.
agosto 29, 2016
I tried this one and the at full strength conditioner. Neither of them did what they said. Maybe it's because i have wavy hair. Curly hair tends to be dry and these products made my curls limp and dry. One of the conditioners smells like gingerbread, so that nice...
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Nicole - We're truly sorry that our Big Softie did not provide the results you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
gj24
agosto 17, 2016
Not good for me
PUBLICADO POR:
gj24
agosto 17, 2016
Usually use Deva Curl no-poo hair cleanser and no other conditioner. Found this conditioner harsh and drying. Used twice only.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
gj24 - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Kay G.
agosto 12, 2016
Err
PUBLICADO POR:
Kay G.
agosto 12, 2016
Pump very difficult, not happy with gesture of conditioner either. Didn't feel good after.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kay - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sherry J.
agosto 9, 2016
It is what it is
PUBLICADO POR:
Sherry J.
agosto 9, 2016
I didn't like the pump because the conditioner is too thick to pump well. The conditioner did not leave my hair tangle free and was not smooth.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Sherry - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Teri L. Hoyt
agosto 4, 2016
Color Safe Volumizing Conditioner
PUBLICADO POR:
Teri L. Hoyt
agosto 4, 2016
I used almost the whole bottle of this along with the shampoo. I found it to be harder to style and more than enough frizzes for me. I will be ordering the pink bottle of shampoo and conditioner from now on.
Teri L. Hoyt
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Teri - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anesa D.
agosto 3, 2016
Nothing special
PUBLICADO POR:
Anesa D.
agosto 3, 2016
The pump dispenses a very tiny amount. You have to push the pump down 8 or more times just to get enough conditioner for your hair. The pump is also very stiff. As for the conditioner itself, it is just ok. It doesn't have a very nice scent and it didn't make my hair any softer. For the same amount of money you can get a much better product. I recommend Fekkai. Don't waste your money purchasing the esalon products.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Anesa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mariah W.
agosto 1, 2016
Horrible
PUBLICADO POR:
Mariah W.
agosto 1, 2016
I have thrown these items away because the pumps do not work. I was so excited to use these and it really bummed me when they don't work right.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Mariah - Thank you for bringing the issue you've been having with the pump for our Big Softie Volumizing Conditioner. Per our satisfaction guarantee, we have added a credit to your account in the amount of the purchase. Look for an email from us with more information soon!
PUBLICADO POR:
Teri F.
julio 31, 2016
Heavy
PUBLICADO POR:
Teri F.
julio 31, 2016
This does not moisturize at all.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Teri - Because you felt our Big Softie Shampoo didn't provide the moisture you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lucinda M.
julio 14, 2016
Won't use it
PUBLICADO POR:
Lucinda M.
julio 14, 2016
Does not smooth into my hair. It's thick like flu and Hadley any comeout with the pump. So in order to get enough to to work into My short hair. It Takes like 12 Pumps worth. ...yea didn't even try a second time.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lucinda - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Connie J.
julio 14, 2016
Didn't like at all-let my hair feeling like straw.
PUBLICADO POR:
Connie J.
julio 14, 2016
Was just terrible for my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Connie - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Jan M.
julio 9, 2016
Good product bad packaging
PUBLICADO POR:
Jan M.
julio 9, 2016
Pumpis not the best, please review
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jan - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Helen R.
julio 5, 2016
Same as it ever was
PUBLICADO POR:
Helen R.
julio 5, 2016
love the scent but No noticeable difference in texture. Maybe I need to do some more research. I use the egg and olive oil treatment once a week for now.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Helen - We're truly sorry that our Big Softie did not provide the texture you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
pam A.
julio 3, 2016
Awkard pump
PUBLICADO POR:
pam A.
julio 3, 2016
Pump mechanism is stiff and only dispenses a small amount with each push. It takes several pumps to get enough even for my thin fine hair. The conditioner is OK. It doesn't weigh my hair down and may add a little volume but it doesn't make it easier to comb through.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Pam - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. We're truly sorry that it did not provide the experience you expected. Upon reviewing your profile, we see that you account has been credited. Lets find your perfect match!
PUBLICADO POR:
Donna P.
junio 25, 2016
Didn't care for it
PUBLICADO POR:
Donna P.
junio 25, 2016
The cap was made poorly where I had to open the whole cap to use. Not a fav either as far as a conditioner.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Donna - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Debbie H.
junio 24, 2016
Not worth it
PUBLICADO POR:
Debbie H.
junio 24, 2016
Takes a lot and doesn't do what it says. No change in the volume of my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Debbie - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Susan H.
junio 24, 2016
too limp
PUBLICADO POR:
Susan H.
junio 24, 2016
I have fine hair and this seems to make it limp and blah- weighs it down. I was disappointed. Perhaps it just doesn't work well in very humid weather. The conditioner which comes with the e salon hair color is much better.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling limp and weighed down. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Cheryl G.
junio 19, 2016
Color Safe Conditioner
PUBLICADO POR:
Cheryl G.
junio 19, 2016
Doesn't feel silky when I rinse...needed to use quite a bit for it to feel like it was working.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Cheryl - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Laura B.
junio 18, 2016
Not for me
PUBLICADO POR:
Laura B.
junio 18, 2016
This was just not the thing my hair wanted. Made my hair hang flatter than normal.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Laura - We're truly sorry that our Big Softie did not provide the volume you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Grace M.
junio 16, 2016
Not worth the money
PUBLICADO POR:
Grace M.
junio 16, 2016
I normally use love conditioner but tried this to give my hair more body, but it didn't do that, waste of money.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Grace - Because you felt our Big Softie didn't provide the body you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Jeanne S.
junio 6, 2016
Good product, poor packaging
PUBLICADO POR:
Jeanne S.
junio 6, 2016
The conditioner is good but the bottle and pump make it really difficult to get out.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jeanne - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Julia D.
junio 2, 2016
Big softie conditioner
PUBLICADO POR:
Julia D.
junio 2, 2016
Made my hair terribly greasy, doesn't smell good and couldn't get a brush through my hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Julia - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Carly C.
junio 1, 2016
Not the best
PUBLICADO POR:
Carly C.
junio 1, 2016
Wasn't a fan of the conditioner. It's hard to pump enough out of the bottle, ended up taking the pump off and squeezing the product out. Had to use a lot in order to detangle hair enough to brush later. Didn't seem to condition well. Wouldn't order again.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Carly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling hard to handle. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Kelly M.
mayo 25, 2016
Review
PUBLICADO POR:
Kelly M.
mayo 25, 2016
Actually made my hair dryer and crunchy..
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lyndsay M.
mayo 25, 2016
Have long hair.
PUBLICADO POR:
Lyndsay M.
mayo 25, 2016
I have to use about 7 pumps to cover all my hair and i have alot of knots when im done washing my hair still. Just doesn't condition like im use to so i bought a leave in conditioner to use with this.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lyndsay - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Liliana R.
mayo 24, 2016
Sad
PUBLICADO POR:
Liliana R.
mayo 24, 2016
Smell good it's not what I was expecting and don't leave your hair shine and silkiness very disappointed 😞
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Liliana - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
LYDIA M.
mayo 23, 2016
Added volume
PUBLICADO POR:
LYDIA M.
mayo 23, 2016
Nice feel and with shampoo added volume, pump won't work so have to take top off and pour conditioner onto hand, but product was great.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lydia - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
I'm underwhelmed
PUBLICADO POR:
Chelsee B.
mayo 22, 2016
The pump on the bottle is frustrating. I need to use a lot this conditioner to detangle my hair after the shampoo so I have to pump it a bunch.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Chelsee - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Darcie D.
mayo 20, 2016
the worst!
PUBLICADO POR:
Darcie D.
mayo 20, 2016
This conditioner is so thick and filmy it will not come out of my hair no matter what!!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Darcie - Because you felt our Big Softie didn't provide the smoothness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Janet L.
mayo 16, 2016
Not a good fit for me
PUBLICADO POR:
Janet L.
mayo 16, 2016
This conditioner makes my hair too limp & I cannot use it!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Janet - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Paula J.
mayo 13, 2016
OK Conditioner
PUBLICADO POR:
Paula J.
mayo 13, 2016
Not up to the quality of the other e-salon products and is difficult to get out through the stiff pump.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Paula - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Not as good as lesser priced conditioners
PUBLICADO POR:
SUSAN M.
mayo 12, 2016
Quite diappointed
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Big Softie did not provide the quality you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Lisa W.
mayo 12, 2016
Big Softie
PUBLICADO POR:
Lisa W.
mayo 12, 2016
I have fine hair which requires a light conditioner for volume. After using, however, I would have to use other products to detangle my long hair
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lisa - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela S.
mayo 11, 2016
Conditioner great, bottle bad
PUBLICADO POR:
Angela S.
mayo 11, 2016
Same as shampoo. Soft hair, nice volume from conditioner but bottle pump does work. Multiple, multiple pumps needed to get hair washed. Stiff bottle materials, so can't squeeze to get more out when bottle low
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Angela - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Kelli V.
mayo 9, 2016
Not very conditioning
PUBLICADO POR:
Kelli V.
mayo 9, 2016
I love the smell, but the conditioner leaves my hair in knots! I feel like my Pantene condition works way better. I excited to try a different one in next box!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kelli- Thank you for sharing your feedback! We're sorry to hear that you were disappointed by your experience with our Big Softie Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
PUBLICADO POR:
Elena H.
mayo 8, 2016
volumizing conditioner
PUBLICADO POR:
Elena H.
mayo 8, 2016
I DID not like this it didint give me any volum i used the voulumizing shampoo. Wont buy it again!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elena - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brenda W.
mayo 8, 2016
Don't like it.
PUBLICADO POR:
Brenda W.
mayo 8, 2016
Same with the conditioner, I don't like the feel of my hair. Again I like Fructis for color treated hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Brenda - Because you felt our Big Softie didn't provide the effect you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Carla B.
mayo 8, 2016
Decided not to try
PUBLICADO POR:
Carla B.
mayo 8, 2016
Because the shampoo had sulfates I didn't want to chance this.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Carla - We’re sorry that you were unsatisfied with our Big Softie. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Siu C.
mayo 6, 2016
It's ok.
PUBLICADO POR:
Siu C.
mayo 6, 2016
It's a little better than the shampoo, but it's still doesn't make my hair soft.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Siu - We're truly sorry that our Big Softie did not provide the smoothness you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Bridgette S.
mayo 2, 2016
Unhappy
PUBLICADO POR:
Bridgette S.
mayo 2, 2016
Unhappy with results
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Bridgette - We're truly sorry that our Big Softie did not provide the you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Kimberly L.
mayo 1, 2016
Not for me
PUBLICADO POR:
Kimberly L.
mayo 1, 2016
For some reason, this product is not for me, leaves my hair feeling heavy and a lot of residue.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kimberly - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Glenda B.
abril 28, 2016
Less Volume, not more
PUBLICADO POR:
Glenda B.
abril 28, 2016
After using the heart lock shampoo and conditioner, I purchased this set to see if I could get more volume out of my fine hair. It seemed heavier and my hair got dirty quicker with the Big Softie. I will be returning to the heart lock set. I think sometimes it's just a matter of what works with your hair. This didn't do it for me.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Glenda - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
DS15
abril 27, 2016
volumiziing conditioner
PUBLICADO POR:
DS15
abril 27, 2016
Again, I wanted something that would help keep my hair color longer and to make my thin hair have more volume, but was disappointed that my hair seemed more dry and didn't seem to have much more volume
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
DS15 - We're truly sorry that our Big Softie did not provide the volume you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Adrienne R.
abril 22, 2016
leaves a residue
PUBLICADO POR:
Adrienne R.
abril 22, 2016
My hair felt crunchy and heavy after using this and the Big Love Shampoo. I rinsed for several minutes, and it didn't feel right, but I started drying it, and couldn't run my fingers OR my comb through the hair. After several minutes of rinsing again, it was more manageable, but still didn't feel GOOD. I tried it twice, and it happened both times. Won't be purchasing this again.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Adrienne - We're truly sorry that our Big Softie did not provide the feeling you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Kelly P.
abril 22, 2016
Conditioner
PUBLICADO POR:
Kelly P.
abril 22, 2016
Bottle too small pump too stiff left hair dry
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Dawn M.
abril 22, 2016
Not a favorite...
PUBLICADO POR:
Dawn M.
abril 22, 2016
Leaves my hair with less volume than I'd expected. Doesn't do well with straight hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Dawn - We're truly sorry that our Big Softie did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Marley A.
abril 21, 2016
Left me flat
PUBLICADO POR:
Marley A.
abril 21, 2016
Not good for fine limp hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Marley - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Auburn L.
abril 20, 2016
My hair feels great
PUBLICADO POR:
Auburn L.
abril 20, 2016
I do love this conditioner, but I find this kind of bottle very difficult. I have a lot of hair, and it needs a lot of conditioner, which I'm used to. But this kind of pump bottle doesn't really allow for ease in getting a lot of conditioner out.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Auburn - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
rebecca P.
abril 16, 2016
Color Safe Volumizing Conditioner
PUBLICADO POR:
rebecca P.
abril 16, 2016
Don't like at all, NO volume!! And the $$$ is way too much ☹️
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Rebecca - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Susan-susie H.
abril 15, 2016
hard to pump shampoo
PUBLICADO POR:
Susan-susie H.
abril 15, 2016
it was ok, was difficult pumping shampoo
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan-susie - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
May S.
abril 15, 2016
Not the best conditioner
PUBLICADO POR:
May S.
abril 15, 2016
hair till feel dry I had to use anther product
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
May - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Melanie A.
abril 12, 2016
Doesn't measure up
PUBLICADO POR:
Melanie A.
abril 12, 2016
I did not like this conditioner as much as I have liked other products from eSalon. My hair felt dry after using the shampoo and conditioner. The quality of the pumps were difficult to use and actually broke while using.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Melanie - We're truly sorry that our Big Softie did not provide the quality you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Eileen T.
abril 11, 2016
volumizing conditioer
PUBLICADO POR:
Eileen T.
abril 11, 2016
leaves hair a bit dry
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Big Softie - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
LISA M.
abril 10, 2016
IT WAS NO DIFFERENT THEN OTHER CONDITIONERS.........
PUBLICADO POR:
LISA M.
abril 10, 2016
I DID NOT NOTICE A DIFFERENCE WITH MY HAIR USING THIS CONDITIONER. I WAS VERY DISAPPOINTED.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lisa - We're truly sorry that our Big Softie did not provide the aspect you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Margaret H.
abril 9, 2016
Pump top doesn't work
PUBLICADO POR:
Margaret H.
abril 9, 2016
This is the second time I have gotten conditioner/shampoo where the pump top doesn't work. I love the product but can't stand not being able to get it out. One more time and I am out.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Margaret - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather D.
abril 3, 2016
Still too much static.
PUBLICADO POR:
Heather D.
abril 3, 2016
Still a lot of static
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sue L.
abril 1, 2016
Not my favorite
PUBLICADO POR:
Sue L.
abril 1, 2016
I don't really like my hair feels w this Product.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sue - Because you felt our Big Softie didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Vanesa G.
marzo 31, 2016
Don't like it!!
PUBLICADO POR:
Vanesa G.
marzo 31, 2016
This is doing nothing, no softness to your hair and don't feel anything differentt in the volume, your hair is even more tangled than before. Very thick and not worth it for the price.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Vanesa - We're truly sorry that our Big Softie did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Stacy K.
marzo 29, 2016
Conditioner
PUBLICADO POR:
Stacy K.
marzo 29, 2016
Makes my hair feel sticky.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Stacy - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling sticky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Susan L.
marzo 25, 2016
Big softie conditioner
PUBLICADO POR:
Susan L.
marzo 25, 2016
Made my hair too flat.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
We're sorry to hear that our Big Softie Color Safe Volumizing Conditioner caused your hair to feel flat after use. Per our Satisfaction Guarantee, one of our representatives reached out to you and sent a complimentary replacement product of our Big Love Color Safe Volumizing Shampoo as an exchange. Again, we are sorry that you were unhappy with our Big Softie, and we hope that you enjoy your replacement!
PUBLICADO POR:
celeste G.
marzo 21, 2016
this product has dried out my hair
PUBLICADO POR:
celeste G.
marzo 21, 2016
I wanted to like this but after a week of use my hair became dry and dull.
I switched to another conditioner and my hair became soft and shiny.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Celeste - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry and dull. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Regina H.
marzo 17, 2016
Reason for a low rating
PUBLICADO POR:
Regina H.
marzo 17, 2016
The shampoo & conditioner is ok. I don't like the pump at all !! It barely comes out, & takes too long to get the correct amount out. I now just open the top, but shouldn't have to.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Regina - Thanks for bringing the issue you’re having with the dispensing pump on our 'Big Softie' Volumizing Conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
Alanna C.
marzo 16, 2016
Not for me
PUBLICADO POR:
Alanna C.
marzo 16, 2016
After washing and conditioning it made me hair very dry and brittle. It was difficult to brush through and tangled very easily. I also did not see any improvement in volume.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Alanna- We're sorry to hear that you were disappointed by your experience with our Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
PUBLICADO POR:
Kimberly S.
marzo 15, 2016
Knots & dry
PUBLICADO POR:
Kimberly S.
marzo 15, 2016
My hair is dry all of a sudden. And my hair has lots of knots
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kimberly - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Linda C.
marzo 13, 2016
Horrible.
PUBLICADO POR:
Linda C.
marzo 13, 2016
I like the conditioner that comes with the hair dye so I bought this thinking it will work the same but with "volume" added. It doesn't condition at all. My hair was still dry, tangled and greased. It's the worse conditioner I ever used. I gave it to a friend to try and she hated it. She threw the whole bottle away.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Linda - Because you felt our Big Softie didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Cynthia B.
marzo 11, 2016
Conditioner leaves me tangled
PUBLICADO POR:
Cynthia B.
marzo 11, 2016
Another disappointment....again I had to pump it quite a bit to get enough to put in my hair and it didn't leave my hair soft or didn't untangle areas that needed it. I even put more conditioner in that particular area, and no go...
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our Big Softie did not provide the softness or experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
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