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Luci - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie V.
February 6, 2019
To much fragrance for me
POSTED BY:
Debbie V.
February 6, 2019
Even though I love the smell it was to much for me since I am scent sensitive. Also, instead of volume, my hair went straight and flat. But to be fair.... all conditioners do that to my hair but I keep trying new ones in hope of a different result.
Debbie - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Brittany - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen M.
February 2, 2019
Ok only
POSTED BY:
Kathleen M.
February 2, 2019
I tend to get more softness and volume from cheaper store conditioners
Kathleen - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Cecilia - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Suzanne C.
January 30, 2019
Drying
POSTED BY:
Suzanne C.
January 30, 2019
Conditioner went on nicely and detangled hair, but hair was totally dry and “fly-away” for rest of day. Had to apply an oily conditioner to calm it down so it wasn’t so full of static. My hair is typically rather oily and this absolutely dried it out.
Suzanne - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne S.
January 27, 2019
Disappointed
POSTED BY:
Jeanne S.
January 27, 2019
No better then what I could have purchased in the bargain bin at the $ store. I threw it in the trash. Please stand by your 100% guarantee and credit my card back for my entire purchase with you.
Jeanne - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jill - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
DG625 - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jo Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandie P.
October 31, 2018
Too Heavy for my hair
POSTED BY:
Sandie P.
October 31, 2018
This, like the shampoo, was too heavy for my hair. Weighted my hair down.
Sandie - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Peggy - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tracy F.
August 9, 2018
Leaves hair with greasy film
POSTED BY:
Tracy F.
August 9, 2018
This conditioner leaves a greasy film on my hair. Not a fan. I rinse like crazy and only use a bit and still leaves the film.
Tracy - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Linda - We're truly sorry that our Volume Conditioner dried out your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
LaLa
July 25, 2018
Nothing Special
POSTED BY:
LaLa
July 25, 2018
The conditioner doesn't do anything that a $2.00 store bought conditioner doesn't do. It was not a good buy for me.
Lala - We're truly sorry that our Volume Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Storm - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Linda L.
June 28, 2018
Not so much
POSTED BY:
Linda L.
June 28, 2018
Two things: (1) while it did create volume, it also created frizz and static electricity. (2) the CONTACT information could certainly be more prominent.
Sable - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda A.
May 19, 2018
Dont like
POSTED BY:
Linda A.
May 19, 2018
I didnt like it, like the shampoo that you sent with color better
Linda - We're truly sorry that our Volume Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Talonna
May 14, 2018
No no no
POSTED BY:
Talonna
May 14, 2018
This product did not leave my hair soft, but a tangled mess. I hated this product.
Talonna - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Patti B.
May 3, 2018
Too waxy
POSTED BY:
Patti B.
May 3, 2018
Hard time detangling. Very waxy type, not moisture
Patti - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Karri B.
April 25, 2018
It's ok!
POSTED BY:
Karri B.
April 25, 2018
The conditioner isn't the best I have tried. It doesn't leave my hair feeling soft like other brands.
Karri - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Addy C.
April 9, 2018
Disappointed
POSTED BY:
Addy C.
April 9, 2018
Would not recommend
To be honest all products I have purchased and tried were not worth buying They did nothing like stated they should
I. Found all products to be cheap and not good
Addy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria K.
April 8, 2018
Faulty Bottle
POSTED BY:
Victoria K.
April 8, 2018
I couldn't even try the product because the bottle wouldn't work. The pump wouldn't unlock no matter which way I screwed it. After 10 minutes of fiddling with it in the shower, it finally fell out of my hands and split open. I was too defeated by the packaging to even get to try the product.
Victoria - We're truly sorry that our Big Softie was difficult to open. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Patti - Thank you for your feedback. We apologize that our Big Softie made your hair look dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lindsay D.
March 29, 2018
Bad pump, dry hair
POSTED BY:
Lindsay D.
March 29, 2018
I can't make the pump work. No matter how many times I turn it in any direction, pressure or no pressure, the pump won't budge. I end up taking the top off and just pouring it out. I would be fine with that if the product worked, but my hair doesn't seem to benefit either. It's not even voluminous, just dry. Wish I had canceled it before this last box arrived.
Lindsay - We're truly sorry that our Big Softie did not pump correctly. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
louise S.
March 28, 2018
Color Care Volumizing conditioner
POSTED BY:
louise S.
March 28, 2018
Product smells really nice...but left hair to soft with no body.. It actually looked like I needed to wash my hair again. I did only use about a quarter size amount, because my hair is fine
Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica H.
March 11, 2018
Itchy and dry
POSTED BY:
Jessica H.
March 11, 2018
This made me look like i have dandruff and washed the color out of my hair.
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia E.
March 5, 2018
doesn't spread on your hair easy
POSTED BY:
Julia E.
March 5, 2018
you have to use a large amount in order to cover your whole hair.Doesn't spread easily as other conditioners .
Julia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Tammy F.
February 25, 2018
Conditioner
POSTED BY:
Tammy F.
February 25, 2018
I love the shampoo. Didn’t care much for the conditioner. It was hard to rinse out and it made my hair flat
Tammy - We're truly sorry that our Big Softie did not provide the volume you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Billie Mae S.
February 6, 2018
Is ok.
POSTED BY:
Billie Mae S.
February 6, 2018
It is ok,, nothing special. Love unconditionally is a far better product. Bought both for choice and will stick to the other one. There is no extra volume after using this one either.
Billie Mae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Emily R.
February 1, 2018
Ok, but I won't be buying again.
POSTED BY:
Emily R.
February 1, 2018
I have absolutely loved most of eSalon's products, so I was excited to try out this volumizing conditioner when I bought it last summer. I have naturally wavy/curly hair that tends to get flat as the day goes on. While this conditioner smells great, I have found that after using it, my hair is pretty dry and brittle -- it almost feels like I did not use any conditioner at all. For a while I tried using it only once a week, but even that seemed to be drying my hair out and I found I was compensating by using a lot of leave-in conditioner. This might be good for people that don't have a problem with dry hair or split-ends, but it wasn't for me.
Emily - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lori P.
January 20, 2018
Static and fly away
POSTED BY:
Lori P.
January 20, 2018
The volumizing products made my hair full of static and very fly away. Would not recommend.
Lori - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Janine P.
January 17, 2018
Broken
POSTED BY:
Janine P.
January 17, 2018
Pump top arrived broken. Waiting for a replacement.
Janine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn A.
January 17, 2018
Doesnt work as well as the shampoo
POSTED BY:
Carolyn A.
January 17, 2018
Have to use quite a bit of it to get knots out of your hair and doesn't smell as nice as the coresponding shampoo
Carolyn - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Becky N.
January 9, 2018
Not for fine hair.
POSTED BY:
Becky N.
January 9, 2018
Hair felt healthy but weighed down. Didn't style well.
Becky - We value your feedback, and truly appreciate you reaching out to let us know our Big Softie Color Care Volumizing Conditioner did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lisa A.
January 8, 2018
Unsubscribe me please
POSTED BY:
Lisa A.
January 8, 2018
eSalon is a fabulous product I can no longer use due to medical problems. Please stop sending promotional emails. Thanks
Rosanne - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Color Care Volumizing Conditioner to our attention. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Myra - We're sorry to hear you did not like the smell of our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tammi M.
December 26, 2017
Not color protecting
POSTED BY:
Tammi M.
December 26, 2017
This product left me with a dark ring of color in the tub after washing. Did not in any way protect the color or assist in volumizing. Now I have a full bottle of something that will not be used again. Neither the shampoo bottle OR the conditioner bottle that I received say ANYTHING AT ALL ABOUT COLOR CARE, although, that is how it is sold. The color it washed away was eSalon color that I was very happy with but if the eSalon shampoo and conditioner do not protect the same brand hair color then the assumption would be they certainly would not protect any other brand of hair color. Will not be ordering this again and do not recommend.
Tammi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret K.
December 24, 2017
Not for my natural curls
POSTED BY:
Margaret K.
December 24, 2017
This is not for me and my naturally curly hair. Some products make my hair feel like straw, however, it did provide volume, but only because my hair was frizzy and the curl was not very pretty at all.
Margaret - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not work with your naturally curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa F.
December 23, 2017
Hard to use, but it does work.
POSTED BY:
Lisa F.
December 23, 2017
Works great on my hair. No getting around that, but takes forever and a day to get enough product out to be able to use on your hair. I have a bad arm, and I would be in pain for most of the evening and next day just from washing my hair. Product is great, but the bottles need work.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shawna M.
December 16, 2017
If you like static
POSTED BY:
Shawna M.
December 16, 2017
I used this in conjunction with the "Big Love" shampoo and I am greatly disappointed. It left my hair feeling almost sticky-like and it was incredibly static-y. Maybe their other haircare products are not like this, but I would not recommend this one.
Shawna - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Barb Z.
December 8, 2017
yuck
POSTED BY:
Barb Z.
December 8, 2017
Drys out my hair other than that I see no difference.
Barb - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Agnes- We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Linda- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Magna F.
November 5, 2017
Not for me
POSTED BY:
Magna F.
November 5, 2017
I used this along with the "Big Love" shampoo, and that was the wrong combination. I have fine, straight hair that needs volume, but this combination made my hair so dry, and so frizzy and flighty that I couldn't use it. I like the scent though.
Magna - We're sorry to hear our Big Softie Volumizing Conditioner wasn't right for your hair. For fine hair that tends towards frizzy, we recommend our At Full Strength Repair Conditioner. We're adding a credit to your account so you can try it. Look for our follow-up email.
POSTED BY:
Claudia C.
October 30, 2017
Not good
POSTED BY:
Claudia C.
October 30, 2017
This shampoo and conditioner made my hair dry very disappointed:(
Claudia - We're sorry you weren't happy with our volumizing products. Because they add volume and revive normal to oily hair, we do not recommend them for dry hair. WE have added a credit so you can try one of our other products, such as our Every Rich Way Moisture Conditioner. Look for our follow-up email.
POSTED BY:
candi L.
October 4, 2017
nice smell
POSTED BY:
candi L.
October 4, 2017
This really didn't work for me. No extra volume but has a pleasant smell.
Candi - Thank you for your review. We are sorry Big Love didn't work for you. Per our Satisfaction Guarantee, we are sending you a follow up email with more information.
POSTED BY:
Karen S.
September 26, 2017
Pump doesn't work
POSTED BY:
Karen S.
September 26, 2017
Very frustrating to get the product and the pump does not work. The shampoo pumped worked - really wish this one would too.
Karen- Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Conditioner to our attention. Per our Satisfaction Guarantee, we see we have sent our a complimentary replacement! We look forward to delivering the right results for you.
Glendolyn - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling frizzy. Since you were unhappy with your results, we've sent you an email with more information. We look forward to delivering the right results for you.
POSTED BY:
alexis T.
September 10, 2017
Broken pump
POSTED BY:
alexis T.
September 10, 2017
The product is great and makes my hair very soft but the troubles getting it out. The pump did not untwist so I had to open it completely and shake out the product. Not the best thing to have to labor for in the shower.
Alexis - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Color Care Volumizing Conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Teresa - We're truly sorry that our Big Softie did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Kathy - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Frizzy hair
August 20, 2017
Disappointed
POSTED BY:
Frizzy hair
August 20, 2017
is not as creamy as I was expecting. I had to use a lot of product to get a more manageable hair. Bottle dispenser didn't work at first, my husband fixed.
Frizzy hair - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Odilia L.
August 17, 2017
So small
POSTED BY:
Odilia L.
August 17, 2017
This small bottle smells awesome but didn't last long for the price. The pump is also short so it is quite an exercise in patience to get enough out to do the job for my long hair. I really wanted to love it.
Odilia- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Melissa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Amber S.
August 9, 2017
Not so improved
POSTED BY:
Amber S.
August 9, 2017
I have ordered this product for a long time and had always been pleased with the results. However, since the "New and Improved" formula my hair has been full of static which makes it hard to style and has no volume. I never had issues with static with the old formula. Unfortunately I will not be ordering this product anymore.
Amber - We're sorry to hear that you were disappointed by your experience with our Big Softie Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Cathy- We're sorry you weren't impressed with Big Softie Volumizing Conditioner. We are happy to give you a credit to try one of our other amazing conditioners. Look for a follow up email regarding the credits.
POSTED BY:
Angel B.
July 12, 2017
To Thick
POSTED BY:
Angel B.
July 12, 2017
This is good stuff, but it is also thick thick thick, making it harder to get evenly distributed throughout my hair.
Angel - We're truly sorry that our Big Softie did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Lisa H.
July 12, 2017
Feel
POSTED BY:
Lisa H.
July 12, 2017
Feels like I need to use alot to cover my hair and I have very short hair.
Lisa - We're truly sorry that our Big Softie did not did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Fancy Nancy
June 22, 2017
Volumizing conditioner
POSTED BY:
Fancy Nancy
June 22, 2017
I don't use very often. I have fine hair and it tends to wait it down some.
Nancy- We're truly sorry that our Big Softie conditioner did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Withers J.
June 2, 2017
conditioner
POSTED BY:
Withers J.
June 2, 2017
I used this with the shampoo and it did nothing just flattened my hair more than usual
Withers - We're sorry to hear our Big Softie Volumizing Conditioner wasn't for you. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our follow-up email with more info!
POSTED BY:
Roxann C.
May 10, 2017
I was looking for real volume
POSTED BY:
Roxann C.
May 10, 2017
Volume wasn't my experience. It's too expensive not to get expected results. Smells good, but that's about it.
Roxann - We're sorry your experience with our Big Softie Volumizing Conditioner wasn't what you expected. We've added a credit to your account so you can try something new. Look for our follow-up email for more information.
POSTED BY:
Tamera W.
May 1, 2017
Not for me
POSTED BY:
Tamera W.
May 1, 2017
I tried this and it made my head itch incredibly bad! Once I washed it out, I was fine. It's definitely not for me!
Hi Tamera - We’re truly sorry to hear that you were unhappy with your color and experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lynn R.
April 21, 2017
GREAT PACKAGING
POSTED BY:
Lynn R.
April 21, 2017
Loved the ability to identify between the shampoo and conditioner so easily, but like the shampoo, it left my hair a little heavy and without swing
Lynn- We will take your comments into consideration and hope to continue helping you find hair perfection!
POSTED BY:
Anastasia K.
April 18, 2017
Hard to pump
POSTED BY:
Anastasia K.
April 18, 2017
not sure about this product yet as its almost impossible to get out of the bottle and it takes a lot to make me feel like i have conditioned my hair...
Anastasia - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
tonya P.
April 14, 2017
Disappointed
POSTED BY:
tonya P.
April 14, 2017
The pump dispenser is hard to use in the shower. Didnt see any improvement to my hair.
Tonya - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
Carol - We're sorry to hear you weren't in love with our Big Softie Volumizing Conditioner. We've added a credit to your account in the amount of your purchase. Look for our email for more information.
Mary - We're sorry to hear our Big Softie Volumizing Conditioner wasn't for you. We've added a credit to your account in the amount of your purchase. Please look for our email for more information.
Mary- We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jodi B.
March 31, 2017
Fly away hair
POSTED BY:
Jodi B.
March 31, 2017
Makes my hair soft but also fly a way and makes my bangs stick with static to my forehead that's never been a problem for me before 😟
Jodi- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Breanna D.
March 20, 2017
not what i expected
POSTED BY:
Breanna D.
March 20, 2017
it didn't make my hair as soft as I thought it was and my hair seems a little dry
Breanna - We're sorry to hear our Big Softie Volumzing Conditioner wasn't the right product for you. We've added a credit to your account in the amount of your purchase so you can try something new. If your hair seems a little dry, we recommend our Every Rich Way Moisture conditioner. Look for our email for more information!
POSTED BY:
Kierra H.
March 20, 2017
Greasy
POSTED BY:
Kierra H.
March 20, 2017
Left my hair nasty gross slimy feel. I want my money back
Kierra - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Bridget
March 12, 2017
Not for me
POSTED BY:
Bridget
March 12, 2017
I have thin hair and this was too heavy for my hair and it also seem to fade my color faster than usual.
Bridget - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jeannette V.
March 11, 2017
Not my fav
POSTED BY:
Jeannette V.
March 11, 2017
The conditioner is a little heavy for my fine hair and weighs it down rather than gives volume. Could be my fine texture
Jeannette - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Karen- We’re sorry that you were unsatisfied with our Big Softie. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Zentina L
March 9, 2017
Cotten Feel
POSTED BY:
Zentina L
March 9, 2017
I have used the shampoo that goes along with this conditioner and I have to say it does give volume but my concern is that it leaves my hair feeling like cotton, even the conditioner. My hair doesn't feel soft and it's a hot mess when I towel dry. Very tangly and dry feeling. If you use this you need to use a great leave in conditioner that doesn't weigh your hair down but leave it manageable. I am still looking for that holy grail leave in conditioner.
Zentina - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling like cotton. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
angela M.
February 19, 2017
Good for color, not a good conditioner
POSTED BY:
angela M.
February 19, 2017
This conditioner leaves my hair in a tangled mess that takes a while to comb through. I also get annoyed at how much is trapped in the bottle because it is so thick. I've been able to cut the bottle open and scrape out about another week's worth of daily washes. Probably would like a detangling conditioner better.
Angela - We're sorry to hear you had a less than stellar experience with our Big Softie Volumizing Conditioner. We've added a credit to your account to help you find a product that suits you better. If your ends need extra care, we recommend our Every Rich Way Moisture Conditioner or At Full Strength Repair Conditioner. Look for our follow-up email in your inbox.
POSTED BY:
Anja D.
February 1, 2017
Very bad
POSTED BY:
Anja D.
February 1, 2017
Not moisturizing, doesn't detangle. No point to even bother using a conditioner.
Anja - We're so sorry that Big Softie Volumizing Conditioner did not leave your hair with your desired texture. For deeper hydration, we recommend using our Every Rich Way Moisture Conditioner. We can see you've already spoken with one of our representatives. We hope they helped you find your perfect match!
POSTED BY:
Gayla A.
January 27, 2017
I thought I used too much so next time I used VERY little. DO NOT recommend this
POSTED BY:
Gayla A.
January 27, 2017
It left my hair looking oily! I tried it 3 different ways but had same results every time. I do not recommend this product!
Gayla - We're sorry to hear that you were disappointed by your experience with our Big Softie Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Faye G.
January 26, 2017
Does not volumise
POSTED BY:
Faye G.
January 26, 2017
Nothing about this works - doesn't volumise, pump doesn't work, giving a pea size amount and it is generally very nothing-y. Since I've had it I have bought several other conditioners, all used and this still sits there - tells you everything really doesn't it!
Faye - We're sorry to hear that you did not find the results you were looking for with our lightweight Big Softie Volumizing Conditioner. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We hope to pair you with a product that will better suit your needs, and we'll reach out to you shortly to help with any future pump issues.
POSTED BY:
stacey M.
January 25, 2017
Useless
POSTED BY:
stacey M.
January 25, 2017
Does nothing for my hair does not provide any hydration
Stacey - We're sorry to hear that our Big Softie Volumizing Conditioner doesn't provide enough hydration. For a more moisturizing experience, we recommend our Every Rich Way Moisturizing Conditioner. Because you weren't happy with this product, we've added a credit to your account and sent you an email with more information.
POSTED BY:
Carolyn H.
January 22, 2017
Volume
POSTED BY:
Carolyn H.
January 22, 2017
It did not give me the volume I needed for my limp hair. I am also allergic to an ingredient in it.
Carolyn - We're truly sorry that our Big Softie did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Julie R.
January 21, 2017
Made my hair feel dry
POSTED BY:
Julie R.
January 21, 2017
This product smells wonderful but I noticed my hair felt very dry when trying to style it.
Juile - We're sorry to hear that you were disappointed by the results of our Big Softie Color Safe Conditioner, and that your hair felt dry. Because you were unhappy with the results, we have gone ahead and sent you a complimentary Nourishing Hair Mask. We will reach out to you shortly with more information.
POSTED BY:
Carolyn L.
January 14, 2017
Poor volume!!!!
POSTED BY:
Carolyn L.
January 14, 2017
I have fine hair. I got no Volume from this and my hair felt even finer and flyaway. Additionally, I didn't order this since I just got it on Dec. 29, 2016 (Order #12941041).
I will be returning all three.
Carolyn - We're sorry to hear that you were disappointed by your experience with our Color Safe Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Lausanne - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Lisa K.
January 9, 2017
Disappointed
POSTED BY:
Lisa K.
January 9, 2017
I bought the shampoo, cream rinse and root lift spray as a set. By the end of the day my natural curly hair was a stringy, disappointing mess.
Lisa - We're sorry to hear that you were disappointed by your experience with our volume hair collection. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Bonnie F.
December 28, 2016
Conditioner
POSTED BY:
Bonnie F.
December 28, 2016
Unfortunately the conditioner left my hair dull and not shiny. Scruples quick seal is nice because my hair shines after i use it.
Bonnie - We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Christine G.
November 28, 2016
Disappointing
POSTED BY:
Christine G.
November 28, 2016
Usually a conditioner leaves your hair soft and easy to comb through. Not so much with this one. Although it does not weight your hair down like some others.
Christine - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Natali - We're sorry to hear our Big Softie Volumizing Conditioner did not give you the results you were looking for. We have issued you a credit to find a product that better suits your needs. Please look for our email with more information.
POSTED BY:
Tina O.
November 17, 2016
Like
POSTED BY:
Tina O.
November 17, 2016
Like vut seems to just sit on hair like doesn't absorb in to it. ???
Tina - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Bridgett S.
October 28, 2016
Not the best
POSTED BY:
Bridgett S.
October 28, 2016
Only product fron e salon I would not repurchase,not conditioning enough for me
Bridgett - Because you felt our Big Softie didn't provide the conditioning you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Erica D.
October 17, 2016
Not a fan - bummed
POSTED BY:
Erica D.
October 17, 2016
Definitely not a fan with my hair. I loved the Easy Glider set and was hoping that this set would add a little umph to my hair now that I don't have to worry about humidity (fall/winter vs summer). My hair is so dry now. The shampoo and conditioner set is the only thing I've changed. Using same styling products and procedure. BUMMED!
Erica - Thank you for sending us your feedback on our volumizing shampoo and conditioner. We are sorry it wasn't what you were looking for afterall and we have reached out to you after adding a credit to your account. Please let us know if there is anything else we can do.
POSTED BY:
Shelly M.
October 12, 2016
It's OK - if you can get any out of the bottle
POSTED BY:
Shelly M.
October 12, 2016
The conditioner is OK but not worth the hassle of fighting to get any out of the bottle so I won't be ordering again. I was hoping for a little more softness but I'm not getting that, even when I add more product, and I'm tired of struggling with the pump so am disappointed to say I'm giving up on it. Same with the shampoo. Just OK.
Shelly - We're sorry to hear that you were disappointed by your experience with our Big Softie conditoner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Erika L.
October 6, 2016
No Detangle
POSTED BY:
Erika L.
October 6, 2016
Hard to work through my hair as there isn't enough detangle in the formula. I get that it needs to be light as a volume boosting conditioner....but it also needs to do the job.
We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Hope J.
October 3, 2016
It's Ok
POSTED BY:
Hope J.
October 3, 2016
I have really fine hair and that will look greasy and weighed down very easily. I LOVE the little packet of conditioner that always gets sent with my color, so I thought I would try getting a whole bottle. I bought this one and the Love Unconditionally (which I love). I think this is ok. It keeps my hair soft and doesn't weigh it down or make it look greasy, but I don't see any difference between this and the Love Unconditionally as far as volume. The pump is super stiff and I cannot stand the scent of this one. It is way too musky, maybe it is vanilla? I am not sure, but it is a strange/strong scent that really bothers my allergies. I'll just stick with the Love Unconditionally next time.
Hope - We’re sorry that you were unsatisfied with our Big Softie Conditioner. We're happy to hear you found the perfect match with our Love Unconditionally Conditioner. Thank you for your feedback!
Beverly- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
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