I have tried this product several different times, in an attempt to make it work for me. Every time, my hair feels heavy and oily as if it didn't clean my hair or rinse out properly. Disappointed. Not a product for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robin - We're truly sorry that our Duo It All did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Crystal H.
mayo 6, 2018
Too expensive
PUBLICADO POR:
Crystal H.
mayo 6, 2018
I would really love this, I do like how my hair does feel clean. But, I have long hair, and I find I have to use way too much. I just can't justify the cost for the amount of product. I would definitely reorder if they increase the size of bottle, without increasing cost.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Crystal - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Em B
mayo 3, 2018
Once was enough
PUBLICADO POR:
Em B
mayo 3, 2018
I truly anticipated this product to do... something. It doesn’t clean; no deep conditioning; products rinses away and it might as well have stayed in the bottle.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Em - Thank you for your feedback. We apologize for the disappointing experience you had with our Duo It All. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra S.
abril 2, 2018
Drying
PUBLICADO POR:
Sandra S.
abril 2, 2018
I thought this would be good for my dry hair. It was like any other shampoo. Disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - We're truly sorry that our Duo It All did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marion K.
marzo 30, 2018
Duo it all
PUBLICADO POR:
Marion K.
marzo 30, 2018
I am not a fan of this product. Yes, it does everything it says it will do it is just to heavy for my hair. I couldn’t get the lift I need even with hair product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marion - Thank you for your feedback. We apologize for the disappointing experience you had with our Duo It All. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gail
marzo 25, 2018
didnt feel clean
PUBLICADO POR:
Gail
marzo 25, 2018
Product is convenient and saves time but my hair felt dirty the day after using it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gail - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
patricia P.
marzo 7, 2018
NOT A FAN
PUBLICADO POR:
patricia P.
marzo 7, 2018
Made my hair feel heavy and thick.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Duo It All did not provide the look and feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Megan R.
marzo 1, 2018
Still tangles
PUBLICADO POR:
Megan R.
marzo 1, 2018
I like how it washes and cleans quickly, but it doesn’t detangle much
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - Thank you for your feedback. We apologize for the disappointing experience you had with our Duo It All. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
febrero 21, 2018
Oily
PUBLICADO POR:
Lisa B.
febrero 21, 2018
I have thick, fine hair. I was so excited to try this shampoo after reading the reviews. After washing and drying my hair it looked oily, and flat. I felt self conscious to be seen because it looked like I hadn't washed my hair for days. I gave it one my try, and had the same results. I am so disappointed. It was a waste of money for me.
On a positive note, they reached out to me and credited my account. Great customer service.
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PUBLICADO POR:
Sheri E.
febrero 14, 2018
Made my hair feel coarse and not conditioned.
PUBLICADO POR:
Sheri E.
febrero 14, 2018
I would not buy this again. I bought it for travel convenience, however, my hair felt clean but coarse after it dried and not well hydrated/conditioned.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Sheri - We're truly sorry that our Duo It All Color Care Cleansing Cream did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia G.
febrero 12, 2018
Hair doesn't look clean
PUBLICADO POR:
Patricia G.
febrero 12, 2018
I didn't care for this. My hair didn't feel clean after using, and it didn't go as long between washes.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Duo It All Color Care Cleansing Cream did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mary C.
febrero 12, 2018
Color Care Cleansing Cream
PUBLICADO POR:
Mary C.
febrero 12, 2018
I thought it was more a shampoo but it is more a conditioner
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Mary - Thank you for your feedback. We truly appreciate you reaching out to let us know about your disappointment with our Duo It All Color Care Cleansing Cream. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and hope to provide you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
JoAnn C.
enero 31, 2018
Good product
PUBLICADO POR:
JoAnn C.
enero 31, 2018
Different than other cleansing creams. Heavier little harder to work into hair . However end result is same as competitive products.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
JoAnn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience.
PUBLICADO POR:
Mary R.
enero 23, 2018
Very heavy
PUBLICADO POR:
Mary R.
enero 23, 2018
Although it helped with my frizzy hair it weighed my hair down and made it feel oily and dirty with each use.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Mary- We're truly sorry that our Duo It All Color Care Cleansing Cream weighed your hair down and left it feeling oily and dirty. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brenda C.
enero 14, 2018
Saves time
PUBLICADO POR:
Brenda C.
enero 14, 2018
This product saves time on shampooing and conditioning separately. However, I felt the Colour Lock shampoo and conditioner gave a better result. This product could be improved by adding a purple tone for those of us with brassy hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - Brenda - We're truly sorry that our Duo It All did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lori P.
enero 9, 2018
Cleansing creme
PUBLICADO POR:
Lori P.
enero 9, 2018
Didn’t feel my hair got very clean
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Lori - We're truly sorry that our Duo It All Color Care Cleansing Cream did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Richelle F.
enero 8, 2018
Color Care Cleansing Cream
PUBLICADO POR:
Richelle F.
enero 8, 2018
No matter how I used it, it made my thin, long hair greasy and flat. I didn’t like it at all as compared to other brands I’ve tried.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Richelle - We're truly sorry that our Duo It All did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anne S.
enero 2, 2018
Left my hair too greasy
PUBLICADO POR:
Anne S.
enero 2, 2018
This product would be good for hair that is completely fried due to over-processing, but since I faithfully use eSalon products, my hair is in too good of shape to require such a drastic treatment. It reminds me of another product that is all about being a “cleansing conditioner.” This site takes FAR better care of us, leaving this product an overkill reaction, which is unnecessary.....
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Anne - We're actually thrilled to hear that your hair is in such good shape that you do not need our Duo It All Color Care Cleansing Cream! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeanne Klauzenberg C
diciembre 27, 2017
I do not like the way this smells.
PUBLICADO POR:
Jeanne Klauzenberg C
diciembre 27, 2017
this smells very different than the rest of the products I have purchased. It did not lather much so I still have the entire bottle.....can I get credit for this item?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Jeanne - We are always striving to create the best products possible. We value your feedback on our Duo It All Color Care Cleansing Cream, and truly appreciate you reaching out to provide your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle P.
noviembre 19, 2017
Could live without it
PUBLICADO POR:
Michelle P.
noviembre 19, 2017
I wasn't thrilled with this. My hair didn't feel really clean or really conditioned. I use it on the weekends to save my hair from a shampoo but I don't use it often. My hair doesn't feel greasy once its dry though so I guess it is doing its job, I'm just not a super fan of this product.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Michelle - We're truly sorry that our Duo It All did not provide the feeling you expected. Since you were unhappy with your experience, we've added a $15 credit to your account, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Nicole B.
noviembre 1, 2017
Didn't work for me
PUBLICADO POR:
Nicole B.
noviembre 1, 2017
I have used cleansing creams before and love them, this one just isn't the right one for my hair type. I don't typically have oily hair but this leaves my hair oily. I thought maybe I used to much or didn't rinse enough so I gave it a few more tries. Even with blow drying my hair, the next day my hair is always oily in the morning. I can typically go about 3-4 days without washing my hair or even using a dry shampoo and my hair will not get oily. Disappointing for me.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Nicole - We're sorry to hear that you were disappointed by your experience with our Duo It All Color Care Cleansing Cream. Because you were unhappy with the results, we have added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee.
PUBLICADO POR:
Leona V.
octubre 28, 2017
DISAPPOINTED
PUBLICADO POR:
Leona V.
octubre 28, 2017
I just don't like it. Thought it would be like WEN, but doesn't get hair clean. Won't order it again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Leona - We're sorry to hear that you were disappointed by your experience with our cleansing cream. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Steffanie O.
octubre 24, 2017
Made my hair greasy
PUBLICADO POR:
Steffanie O.
octubre 24, 2017
My hair is very temperamental with products and this didn’t help! I think the combo was just too much for my hair which has a tendency to get greasy.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Steffanie - We're sorry to hear our Duo It All Cleansing Cream was note the right product for you! Our heavy duty Cleansing Cream is your best friend for dry or damaged hair, but can be to weighty on hair that is thinner or tends to run greasy. So you can try another product more suited for your hair, we're adding a credit to your account. Look for our follow-up email for more info.
PUBLICADO POR:
M M.
octubre 24, 2017
Not suitable for fine, straight hair
PUBLICADO POR:
M M.
octubre 24, 2017
I thought this would be a great way of reducing a step in cleansing. This product does not seem appropriate for my hair type. It weighs it down and makes my hair coated. I went back to my other (non e-salon) products and am much happier.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
M M - We’re sorry that you were unsatisfied with our Duo It All and that it left your hair feeling coated and weighed down. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
pam C.
octubre 21, 2017
Duo
PUBLICADO POR:
pam C.
octubre 21, 2017
Does not clean hair as well as other creams or shampoos
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Pam- We're sorry to hear that you were disappointed by your experience with our Duo It All. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Stacey M.
octubre 15, 2017
Not impressed
PUBLICADO POR:
Stacey M.
octubre 15, 2017
I was hoping for this two in one shampoo to be enough but it is not. You have to use a large amount and leaves hair feeling unwashed or greasy. Won’t get it again.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Stacey - We're sorry to hear that you were disappointed by your experience with our Duo It All Color Care Cleansing Cream. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Angela M.
octubre 10, 2017
Disappointed
PUBLICADO POR:
Angela M.
octubre 10, 2017
Made my hair feel lank and greasy after styling
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Angela- We're sorry to hear that you were disappointed by your experience with our Duo It All Color Care Cleansing Cream. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Karen S.
octubre 5, 2017
Thought I loved it until.....
PUBLICADO POR:
Karen S.
octubre 5, 2017
I bought Duo....tried it and loved the way my hair felt after the shower. So, I foolishly ordered another bottle of Duo only because I had a hair coloring coming shortly in the next week so I wanted the shipping charges kept down. However after a day of the washing my hair became heavy, dirty, and very oily so that I had to add dry shampoo in the middle of the day! I really wanted Duo to work so badly that now I have two bottles of it that I cannot use. But I will go back to my other favorite shampoo & conditioner that I do use & love from you all!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Connie - We’re sorry that your hair felt and looked greasy after using Duo It All. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this product in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Vanesa V.
septiembre 1, 2017
Awful
PUBLICADO POR:
Vanesa V.
septiembre 1, 2017
Hair feels dirty, heavy, and oily after dried.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Vanesa- We're sorry to hear that you were disappointed by your experience with our Duo It All. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Michelle N.
agosto 17, 2017
Never again
PUBLICADO POR:
Michelle N.
agosto 17, 2017
If you've got fine hair don't touch this, I've persevered for a month but finally gave up and threw in the bin, weighed my hair down and made so greasy within 24hrs
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Michelle - We're sorry to hear that you were disappointed by your experience with our Duo It All Color Care Cleansing Cream. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Maureen J.
agosto 14, 2017
Duo It All......Cleansing Cream
PUBLICADO POR:
Maureen J.
agosto 14, 2017
I've used your product twice thus far. I don't know if I'm using it correctly; as I've never used a cleansing cream shampoo before. Both uses I had to use an additional shampoo because your product refused to lather. I could be doing something wrong but; at this rate a bottle won't last me between colorings.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Maureen - We're truly sorry that our Duo It All Color Care Cleansing Cream did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Devon K.
agosto 2, 2017
Disappointed
PUBLICADO POR:
Devon K.
agosto 2, 2017
I thought I would try Duo cleansing condition instead of my usual brand. Duo left my hair greesy and the smell of the product was a definite turn off. I will be going back to my old brand
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Devon - We’re sorry that you were unsatisfied with our Duo It All and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
RachGo
julio 26, 2017
Only for daily shampooers
PUBLICADO POR:
RachGo
julio 26, 2017
I usually wash my hair at least twice a week. I have used this product, according to the directions, 3 times. I rinse very thoroughly, but each time, within 48 hrs, my hair felt completely greasy. Unless you shampoo your hair daily, don't use this product. It was an expensive lesson!
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
RachGo - We're truly sorry that our Duo It All did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Cassaundra S.
julio 23, 2017
Greasy hair
PUBLICADO POR:
Cassaundra S.
julio 23, 2017
I wanted so much to love this product but I don't! It left my hair so greasy! The first time I used it, it was greasy so I had to re-wash my hair with other shampoo to wash it out. I then used it again, only a small amount, and it looks greasier than the first time :(... l also wish it had a scent but it didn't even really have that.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Cassaundra - We're truly sorry that our Duo It All did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Sarah W.
julio 16, 2017
Duo it all
PUBLICADO POR:
Sarah W.
julio 16, 2017
Do not like it as it leaves my hair with a greasy feeling.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sarah - We're truly sorry that our Duo It All did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Juli H.
julio 7, 2017
Did not work at all
PUBLICADO POR:
Juli H.
julio 7, 2017
I am not sure what I am doing wrong but this stuff did not work for me. I have used the entire bottle and not one time have I gotten clean hair. Could be I am just not using correctly.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Juli - We're truly sorry that our Duo It All did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Roxanne C.
julio 4, 2017
shampoo&conditioner together
PUBLICADO POR:
Roxanne C.
julio 4, 2017
leaves my hair oily
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Roxanne - We’re sorry that you were unsatisfied with our Duo It Al and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Victoria F.
julio 4, 2017
Smells good
PUBLICADO POR:
Victoria F.
julio 4, 2017
The product smells good, but I still need to use the leave in conditioner if I want to have smooth feeling hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Vicki - Because you felt our Duo It All didn't provide the full conditioning you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Angela G.
julio 2, 2017
Does Not Clean Hair
PUBLICADO POR:
Angela G.
julio 2, 2017
I have used Wen for a long time and it worked so well I decided to try this since it's similar. My hair didn't feel clean or look clean after I used this the first time. I decided to try it again and the results were no better. I was really hoping this product worked. :(
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Angela - We're truly sorry that our Duo It All did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Robin C.
mayo 23, 2017
Not impressed
PUBLICADO POR:
Robin C.
mayo 23, 2017
Left hair feeling heavy with the product despite rinsing well. Thought it would be convenient esp for travel but I won't use it for that.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Robin- We're truly sorry that our Duo It All left your hair feeling heavy. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Rebecca B.
mayo 14, 2017
Dissapointed
PUBLICADO POR:
Rebecca B.
mayo 14, 2017
This product was a disappointment overall. My hair didn't feel clean when I used this following the instructions exactly.
10 de 10 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Rebecca - We're truly sorry that our Duo It All did not provide the experience you expected. Upon reviewing your profile, we see we added a credit to your account, so you find a product that you love! We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathy S.
mayo 8, 2017
not liking it~
PUBLICADO POR:
Kathy S.
mayo 8, 2017
I would like to return and go back to the shampoo conditioner that I had.
2 de 3 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Kathy - We're truly sorry that our Duo It All did not provide the experience you expected. Upon reviewing your profile, we see we added a credit to your account, so you can order the shampoo and conditioner you love! We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anita P.
abril 26, 2017
Dried my hair
PUBLICADO POR:
Anita P.
abril 26, 2017
Seemed like it took all the moisture from my hair. Sorry hated it.
7 de 7 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Anita - We're sorry you found the Duo It All Cleansing Cream drying. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our email for more details.
PUBLICADO POR:
Kim L.
abril 18, 2017
Didn't get my hair clean enough.
PUBLICADO POR:
Kim L.
abril 18, 2017
I guess because it is a 2-in-1, it didn't get my hair clean enough. I had to wash every other day and I usually only wash twice a week with dry shampoo in between. My hair is very dry. I need to stick with the shampoo and conditioner routine.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kim - We’re sorry that you were unsatisfied with our Duo It All and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Roseanne F.
abril 2, 2017
I really tried to like it!
PUBLICADO POR:
Roseanne F.
abril 2, 2017
I was hoping this would be like the Wen hair care line (one step), but it didn't work for me. I gave it a lot of chances! My hair always felt dirty after using it, and I could barely comb through it after the shower. It also made my hair very frizzy.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Roseanne - We're sorry to hear that your Duo It All Cleansing Cream resulted in frizziness on your hair type. Because you were unhappy with the shade you received, we have gone ahead and added a credit to your account in the amount of your purchase. We will reach out to you shortly with more information. We look forward to providing you with a shade that will better suit your needs.
PUBLICADO POR:
Patricia R.
marzo 31, 2017
No help
PUBLICADO POR:
Patricia R.
marzo 31, 2017
I couldn't get any suds, it doesn't seem to clean well and without using an additional conditioner, my thin hair was tangled and that means more hair in the brush and not on my head!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Patricia - We're sorry to hear your didn't like our Duo It All Cleansing Cream. Our cleansing cream is a gentle 2-in-1 treatment for your hair. In the instructions on our shop page and on the bottle, we recommend adding water to the product for easier dispersion to evenly distribute it throughout the hair and massage from root to tip. This step should cause the cleansing lather and ensure the product is properly distributed for great conditioning.
PUBLICADO POR:
Lucia S.
marzo 15, 2017
Duo it all
PUBLICADO POR:
Lucia S.
marzo 15, 2017
I used this product the day after color and it seemed to weigh my hair down. it felt as if each strand was coated and the styling was completely different from what I was familiar with.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Lucia- We’re sorry that you were unsatisfied with our Duo It All and that it left your hair feeling unusual. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lea C.
marzo 13, 2017
Love it, at first
PUBLICADO POR:
Lea C.
marzo 13, 2017
Really great day one, but I wake up the next morning and my roots are really oily.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lea - We're sorry to hear that you were disappointed by your experience with our Duo It All. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Teri G.
marzo 13, 2017
It's ok
PUBLICADO POR:
Teri G.
marzo 13, 2017
Was hoping to see a better shine. Hair is starting to look dull
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Teri - We're sorry to hear that you were disappointed by your experience with our Duo It All. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Kristie C.
marzo 6, 2017
Too heavy for my hair
PUBLICADO POR:
Kristie C.
marzo 6, 2017
I have naturally oily hair and this product is way too heavy for my hair. I can usually go two or even three days (depending on how many styling products, etc. I have used) between washes. If I use Duo It All, I have to wash again the next day. :(
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Kristie - We’re sorry that you were unsatisfied with our Duo It All and that it left your hair feeling heavy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Diana S.
febrero 19, 2017
It's Okay
PUBLICADO POR:
Diana S.
febrero 19, 2017
I did not feel my hair gets really clean. Hair does not feel silky after I use it. Will keep at it, maybe I am not using enough.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Diana- We're sorry to hear that you were disappointed by your experience with our Duo It All. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
colleen G.
febrero 18, 2017
cleaning cream
PUBLICADO POR:
colleen G.
febrero 18, 2017
Nothing like I expected. It didn't make my hair shine or make it any different than a bottle of cheap shampoo. It really isn't anything like what the ad had stated. Won't be buying this again anytime soon.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Colleen- We're sorry to hear that you were disappointed by your experience with our Duo It All. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sally R.
febrero 16, 2017
cleansing cream
PUBLICADO POR:
Sally R.
febrero 16, 2017
It does not suds at all which I don't like, but I guess it gets the hair clean
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sally - We're sorry you didn't like the gentle nature of our Duo It All Cleansing Cream. Our Duo It All is a two in one treatment to give a healthy boost to damaged strands. Sodium Lauryl Sulfate and other sulfates are often used in shampoos to create a lather, but also strip the hair of color and moisture. For this reason, all of our products are sulfate free. For a stronger lather, we recommend adding a small amount of water to your hair and massaging the product through the scalp.
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