after this tint rinse dried, my hair got sweaty from being in the sun. My hair then had a tacky, sticky feeling to it, ok, if you don't get sweaty outside
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Zoe S.
junio 21, 2020
Disappointing results
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Zoe S.
junio 21, 2020
I have light brown hair with warm tones in which I absolutely hate. After filling out my profile the soft red neutraliser was recommended. I was super excited to try and see if I could finally tone down some of the warm tones particularly after reading some of the positive reviews of this product. I followed all the instructions and this product actually appeared to make my hair warmer, the complete opposite of what I wanted to do. Really disappointed, what a waste of money.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Zoe S. - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather H.
junio 19, 2020
Feels like an extra.
Color seleccionado: Rojo
PUBLICADO POR:
Heather H.
junio 19, 2020
Doesn’t make enough difference on dark hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We’re truly sorry that our Tint Rinse (Red) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anahita N.
junio 18, 2020
Terrible Experience. Item never received
Color seleccionado: Castaño claro
PUBLICADO POR:
Anahita N.
junio 18, 2020
USPS never received my order. I spoke with multiple people at USPS and they told me to let seller know to physically take the package to the post office. When I called eSalon, I was dismissed rudely by representative Staphanie E.
Please refund my money. I found an alternative solution for my hair. Experience with eSalon has been terrible.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anahita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adriana O.
junio 16, 2020
Color is great! Does its job 100% - but a little hard to use
Color seleccionado: Dorado
PUBLICADO POR:
Adriana O.
junio 16, 2020
It's a smidge too liquidy, which makes it kind of difficult to maneuver. Would be much easier to use if it had a thicker consistency.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Adriana- We’re truly sorry that our Tint Rinse did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia S.
junio 16, 2020
Tint
Color seleccionado: Beige cálido
PUBLICADO POR:
Patricia S.
junio 16, 2020
Not much tint. Do not see difference
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Tint Rinse (Warm Beige) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kim J.
junio 16, 2020
Tint
Color seleccionado: Dorado caoba
PUBLICADO POR:
Kim J.
junio 16, 2020
Not sure it’s needed don’t see any difference when I use it.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kim- We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nancy F.
junio 12, 2020
Not what I wanted
Color seleccionado: Morado
PUBLICADO POR:
Nancy F.
junio 12, 2020
This does me no good because I wanted my hair light not dark
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nancy - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rhonda M.
junio 11, 2020
Turned my hair green
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Rhonda M.
junio 11, 2020
Love the hair color but this turned be green
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rhonda - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Wendy S.
junio 11, 2020
Red red
Color seleccionado: Cobrizo
PUBLICADO POR:
Wendy S.
junio 11, 2020
Too strong it actually made my hair a bright ruby color
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Wendy - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Brandi D.
junio 10, 2020
I didn’t see any difference?
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Brandi D.
junio 10, 2020
I used as directed but I saw no change as far as shine or tone?
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Brandi - We're truly sorry that our Tint rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara B.
junio 10, 2020
Not a good match for me
Color seleccionado: Dorado
PUBLICADO POR:
Barbara B.
junio 10, 2020
Left my hair looking red,, not brown.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Barbara - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sara G.
junio 10, 2020
Weird coverage
Color seleccionado: Cobrizo
PUBLICADO POR:
Sara G.
junio 10, 2020
I tried a few different techniques but the tint rinse only grabbed onto random strands of my hair and not in a good way. I'm totally stoked on Esalon’s hair color & the money I’m saving doing it myself but the rinse just lets the world know that I color my hair at home & think that I probably shouldn’t.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sara - We're truly sorry that our Tint Rinse (Copper) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
ANA LAURA S.
junio 10, 2020
Tint rinse
Color seleccionado: Dorado caoba
PUBLICADO POR:
ANA LAURA S.
junio 10, 2020
Instructions were not clear. Gloves not provided and instructions did not say to use them. The only thing that was tinted were my hands. Didn't see any difference to my hair.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ana - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kimberly F.
junio 9, 2020
Mixed review
Color seleccionado: Dorado
PUBLICADO POR:
Kimberly F.
junio 9, 2020
I like how the rinse helps with the longevity of the color but it tends to dry out my hair. I wish this product could also add more moisture.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen B.
junio 9, 2020
Tint
Color seleccionado: Cobrizo
PUBLICADO POR:
Carmen B.
junio 9, 2020
It’s ok but no big deal
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Agnes- We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cathryn M.
junio 7, 2020
Might be more trouble than its worth
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Cathryn M.
junio 7, 2020
I initially used this tint rinse for about 10 minutes and saw no change. I tried it again for 35 minutes along with the red neutralizer toning mask for 35 minutes as well. I saw a decent amount of the red disappear from my dark brown hair. I was satisfied with the results but not the process. It is hard to set aside an hour each week to toning my hair. I wish there was an easier way to achieve these results without adding such time consuming steps to my routine. It also tangled my hair very badly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cathryn - We’re truly sorry that the timing for our Tint Rinse (Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather S.
junio 6, 2020
Like the idea but it is a little orange
Color seleccionado: Dorado
PUBLICADO POR:
Heather S.
junio 6, 2020
Comes through a little orange
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
K M.
junio 5, 2020
Couldn’t use all over
Color seleccionado: Dorado
PUBLICADO POR:
K M.
junio 5, 2020
Left my hair feeling ‘dirty’, not silky and shiny as usual, and could only use on the bottom portion of my hair as a result.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
KM - We're truly sorry that our Tint Rinse (Golden) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carmen L.
junio 5, 2020
Naja
Color seleccionado: Dorado
PUBLICADO POR:
Carmen L.
junio 5, 2020
Leider habe ich mit oder ohne diesem Produkt keinen Unterschied bemerkt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carmen L. - Es tut uns leid zu hören, dass unser Tint Rinse (Golden) nicht Ihren Vorstellungen entsprochen hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Joelle S.
junio 4, 2020
Premier essai
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Joelle S.
junio 4, 2020
Couleur un peu sombre, demandé conseils pour modification. On verra le prochain envoi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joelle S. - Merci beaucoup pour votre commentaire. Nous vous avons contacté par email afin de discuter avec vous des modifications à apporter à votre prochaine commande. Nous avons hâte de vous aider !
PUBLICADO POR:
Angela C.
junio 4, 2020
Tint rinse
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Angela C.
junio 4, 2020
It’s ok. Don’t notice much difference
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Angela- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deonna C.
junio 4, 2020
Tint Rinse
Color seleccionado: Morado
PUBLICADO POR:
Deonna C.
junio 4, 2020
Way to messy for me.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Deonna- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra K.
junio 3, 2020
komplett ungeignet
Color seleccionado: Rojo
PUBLICADO POR:
Sandra K.
junio 3, 2020
für mein haar komplett ungeignet
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sandra K. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Tint Rinse nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Karen F.
junio 3, 2020
Rinse
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Karen F.
junio 3, 2020
Products are ok it just the coloring way off
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our Tint Rinse (Mahogany Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joyce K.
junio 2, 2020
Dried my hair
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Joyce K.
junio 2, 2020
Some as the color, my hair is dried out.
Is there something I can do for this?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joyce - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Janine M.
junio 2, 2020
It's easy to use but darker than I expected
Color seleccionado: Dorado
PUBLICADO POR:
Janine M.
junio 2, 2020
Golden is more like dark brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janine - We're truly sorry that our Tint Rinse (Golden) did not provide gold tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
MarySue L.
junio 2, 2020
Too red
Color seleccionado: Cobrizo
PUBLICADO POR:
MarySue L.
junio 2, 2020
Too red for my overall color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MarySue -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rgggg
junio 2, 2020
Terrible
Color seleccionado: Cobrizo
PUBLICADO POR:
Rgggg
junio 2, 2020
Made my hair orange, particularly over highlights
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Renee - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
marci G.
junio 2, 2020
would not recommend
Color seleccionado: Rojo
PUBLICADO POR:
marci G.
junio 2, 2020
This is just ok,i do see some red in it but very slightly
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie H.
junio 1, 2020
Did nothing for my hair and could see no change at all
Color seleccionado: Dorado
PUBLICADO POR:
Stephanie H.
junio 1, 2020
This is what eSalon suggested I purchase for my hair. I did and it did nothing. There is no difference. Would not purchase again. Very unhappy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nadia C.
junio 1, 2020
Not sure what this does
Color seleccionado: Dorado
PUBLICADO POR:
Nadia C.
junio 1, 2020
I really dont see any difference in my hair after using this product. So think its a bit of waste of money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nadia-We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Isabelle B.
junio 1, 2020
Braucht man das?
Color seleccionado: Dorado
PUBLICADO POR:
Isabelle B.
junio 1, 2020
Ich sehe bei diesem Produkt keinen richtigen Effekt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Isabelle B. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Tint Rinse nicht Ihre Erwartungen erfüllt hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Wir hoffen, dass wir Ihnen auch weiterhin dabei können, Ihre Farbträume zu verwirklichen!
PUBLICADO POR:
Gemma L.
mayo 31, 2020
Love the result but
Color seleccionado: Cobrizo
PUBLICADO POR:
Gemma L.
mayo 31, 2020
I love the result it definitely boosts shine and the colour going to save for special occasions but I really don't like how it makes my curly hair feel even then conditioning it leaves it a little like straw
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gemma L. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sheila D.
mayo 31, 2020
Ugh
Color seleccionado: Dorado caoba
PUBLICADO POR:
Sheila D.
mayo 31, 2020
Not a fan
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sheila D. - Thank you for your feedback. We are sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. You will be contacted by one of our Color Experts shortly.
PUBLICADO POR:
MARIAH N.
mayo 30, 2020
Still pretty warm
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
MARIAH N.
mayo 30, 2020
even after multiple uses I am definitely NOT ashy like I was hoping..... boo. Still very warm, especially in sun.
Was really hoping this would be my holy grail product like it seems to be for others...
Update. Even tried a couple more times and left in up to 10 minutes. Nothing.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Mariah - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theresa A.
mayo 30, 2020
I can't tell a difference
Color seleccionado: Morado
PUBLICADO POR:
Theresa A.
mayo 30, 2020
I cannot tell a difference when I have used the color rinse. It seems the ends of my hair always gets a lot lighter then the rest of my hair, no matter the dye.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Theresa - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dené B.
mayo 29, 2020
Grey coverage
Color seleccionado: Cobrizo
PUBLICADO POR:
Dené B.
mayo 29, 2020
color was awful and I stripped it out
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Dene - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Charlotte B.
mayo 29, 2020
Too blonde
Color seleccionado: Dorado
PUBLICADO POR:
Charlotte B.
mayo 29, 2020
I have light brown hair with golden highlights. This product made it much too blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Charlotte - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha R.
mayo 29, 2020
tint
Color seleccionado: Dorado caoba
PUBLICADO POR:
Samantha R.
mayo 29, 2020
rinses out
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Samantha - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen P.
mayo 28, 2020
Does not work
Color seleccionado: Dorado
PUBLICADO POR:
Kathleen P.
mayo 28, 2020
Unfortunately it did not do anything at all- not even a little.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathleen- We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel S.
mayo 27, 2020
I haven't used yet because customer service does not contact me back
Color seleccionado: Dorado
PUBLICADO POR:
Rachel S.
mayo 27, 2020
It has been 2 weeks of asking if this ok to use on my hair & they do NOT contact you back. Poor customer service.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mari Robin
mayo 26, 2020
Dry and tangle
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Mari Robin
mayo 26, 2020
Very harsh on the hair leaving it very dry
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mari- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Eva H
mayo 26, 2020
okay
Color seleccionado: Dorado
PUBLICADO POR:
Eva H
mayo 26, 2020
can see effect but don’t like smell
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Eva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carolynn S.
mayo 26, 2020
Too intense
Color seleccionado: Rojo
PUBLICADO POR:
Carolynn S.
mayo 26, 2020
I thought this product would simply boost the red but it seems to be more like a temporary color of its own. I thought I had ruined my color but then it did wash out. It did not go with my hair color at all. Threw it out and did not use again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Carolynn - We're truly sorry that our Tint Rinse (Red) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelly M.
mayo 26, 2020
Correcting the White Ends...
Color seleccionado: Beige cálido
PUBLICADO POR:
Kelly M.
mayo 26, 2020
I am a first time highlighter and I am using this to cover the white ends of my hair. I followed the instructions to the letter and I don't see any difference on the ends.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Labrena S.
mayo 23, 2020
Not the color I expected which should have been Violet Purple, but it's pretty.
Color seleccionado: Morado
PUBLICADO POR:
Labrena S.
mayo 23, 2020
First let me begin by saying I was expecting my whole hair to have violet undertones, but that never happen.
Instead, My whole hair has red undertones which is an ash color. I was looking forward to having purple in my hair. It did cover all my Gray hair's which is a plus, but again my hair turned ash color. I was reading reviews & complaints on google and came across a review on
writingbetweenpauses.com blog site and a customer stated: "Intense Pearl was supposed to have mostly violet undertones. However, once I used it, it pretty much just looks like dark brown with red undertones which mind you my hair was dark brown to begin with." and she also stated: "Why portray it as a cool toned, violet option if they literally can't do it, as she admitted they couldn't? That's when she told me that they actually cannot increase the violet undertone because they cannot add blue dye to their formulations because they don't have it. What is the point of advertising a violet undertone (a mix of red and blue, in case I hadn't been told that 400 times) if you don't use blue dye!? That's when I got frustrated."
I agree that you shouldn't advertise a color you don't have just to gain customer's. Honesty is the best policy, especially since you don't have blue dye. I will continue to purchase from eSalon because the color they sent me did turn out to be a pretty reddish brown ash color. Once they get blue dye and notify me that they now have blue dye to mix, and send me a free complementary of Intense Pearl Violet Purple, but I DON'T want my hair to be black, that is when I will give them 5 stars.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Labrena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Alex A.
mayo 22, 2020
Almost what I was looking for ...
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Alex A.
mayo 22, 2020
Not sure this did quite as much for me as I hoped, although it has left my hair very slightly cooler in shade I had seen other reviews suggesting it might also blend the odd grey a little ... that hasn’t been the case for me, but the product didn’t promise that so I’m not disappointed ... still a great product.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Alex - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Robyn H.
mayo 21, 2020
Okay
Color seleccionado: Dorado
PUBLICADO POR:
Robyn H.
mayo 21, 2020
Not really doing anything.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Robyn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
ScanGirl
mayo 21, 2020
Subtle but nice
Color seleccionado: Cobrizo
PUBLICADO POR:
ScanGirl
mayo 21, 2020
I didn’t see much difference after using the subtle Copper Tint Rinse, so I’ve ordered a tube of Red with my next order.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lorna - We're truly sorry that our Tint Rinse (Copper) did not provide results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mayrenis G.
mayo 20, 2020
NEVER GOT IT
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Mayrenis G.
mayo 20, 2020
Never got it after 2 months. What i got was the kit. If thats all im getting this is a rip off because i paid 170 dollars for shampoos and things.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maryrenis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ann J
mayo 20, 2020
Tint
Color seleccionado: Cobrizo
PUBLICADO POR:
Ann J
mayo 20, 2020
Too brassy. Looks orange
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CAROLINE D.
mayo 19, 2020
Only a little change
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
CAROLINE D.
mayo 19, 2020
I have used this product three times in a row now and I'm very disappointed. There is only the smallest change in the red tones. I left the product in around 10 minutes each time which is longer than recommended to try and really get the pigment in. Perhaps I should have gone for red neutraliser but I would definitely say my hair is medium brown as I lightened it. I don't think I would buy again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Loir S.
mayo 19, 2020
Color
Color seleccionado: Cobrizo
PUBLICADO POR:
Loir S.
mayo 19, 2020
I was and still am very disappointed made me look orange.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We're truly sorry that our Tint Rinse (Copper) did not provide copper tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ema A.
mayo 17, 2020
Adds color, feels weird
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Ema A.
mayo 17, 2020
I'm not exactly happy with this product. It makes my hair color change just a bit. I've used it 3 times and afterwards my hair feels strange, maybe a little stiff or coated. I'm not sure I will order this again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ema - We're truly sorry that our Tint Rinse did not change your color in the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nicole S.
mayo 16, 2020
Turned my light brown hair green/blue
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Nicole S.
mayo 16, 2020
I dyed my hair light brown 3 weeks ago. I noticed it started looking coppery so I decided to give this rinse a try. It is watery as in a liquid consistency which gets all over your shower. I followed the directions exactly and after towel drying my hair I noticed that the copper was exactly as is and streaks of my hair are blue/green. My hair was dyed one solid color now I have random pieces that are an unattractive blue/green. I washed my hair twice now and the blue/green remains as is. I am incredibly annoyed that I now have a bigger hair problem to deal with besides the coppery color I started with. I’d much rather have copper hair than stripes of blue and green!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debbie B.
mayo 16, 2020
Faulty tube
Color seleccionado: Rojo
PUBLICADO POR:
Debbie B.
mayo 16, 2020
I’m sorry to say when I went to use my tint rinse and squeezed the tube the content squirted out the opposite end all over the wall in my bathroom. What a mess! I would like to send you the pictures so I’ll try uploading. Any suggestions on how Get the color off the tile grout?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie- We're truly sorry that our Tint Rinse arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brian O.
mayo 16, 2020
No noticeable difference
Color seleccionado: Caoba cobrizo
PUBLICADO POR:
Brian O.
mayo 16, 2020
I followed the instructions on the bottle and attempted a few different applications; however, I noticed absolutely no discernible effect from this product. I e-mailed their support address; and their eventual response was just to tell me to call their support line... Extremely disappointed with this product and the customer service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brian- We're truly sorry that our Tint Rinse did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shelley B.
mayo 15, 2020
Just okay
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Shelley B.
mayo 15, 2020
It did extend my color but I felt it was drying and really had to condition after
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shelley- We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Wendy H.
mayo 14, 2020
Red Tint Rinse
Color seleccionado: Rojo
PUBLICADO POR:
Wendy H.
mayo 14, 2020
It’s really good that this rinse isn’t permanent because it turned my highlights pink. If I was still in high school that might have been ok...
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Wendy - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Claudette L.
mayo 14, 2020
Not special
Color seleccionado: Beige cálido
PUBLICADO POR:
Claudette L.
mayo 14, 2020
Ordinary rinse is the same.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Claudette - We're truly sorry that our Tint Rinse (Warm Beige) did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Silvina K.
mayo 13, 2020
Not worth it
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Silvina K.
mayo 13, 2020
I bought this product to avoid getting red tints on my hair after dying them black, but it doesn't seem like it's doing the job. I could see red tints coming through my hair even when I use it as directed.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Silvina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne B.
mayo 13, 2020
Only darkened
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Suzanne B.
mayo 13, 2020
This toner smells nice and it shipped quickly. However, it did not remove the brassy tones from my hair. My hair just looked a darker brassy brown.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Suzanne - We're truly sorry that our Tint Rinse did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maria A.
mayo 13, 2020
is ok
Color seleccionado: Dorado
PUBLICADO POR:
Maria A.
mayo 13, 2020
I like it is not my choice to do
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maria - We're truly sorry that our Tint Rinse (Golden) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Madeline W.
mayo 12, 2020
Nothing to write home about
Color seleccionado: Dorado
PUBLICADO POR:
Madeline W.
mayo 12, 2020
I dont notice a difference in color when I use this. However I do notice my hair is shinier.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Madeline - We're truly sorry that our Tint RInse did not provide the difference in your color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Alisha W.
mayo 11, 2020
Just a wasteful extra step in hair routine.
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Alisha W.
mayo 11, 2020
I bought this with anticipation it would dull the brassy red color, I didn’t have expectations that it would completely diminish the red. But it didn’t do anything not even to my highlights. I was even accepting if it darkened my hair and changed the color. Highly disappointed 😔
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alisha - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide neutralizing effect that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristine D.
mayo 11, 2020
Didn’t work
Color seleccionado: Castaño claro
PUBLICADO POR:
Kristine D.
mayo 11, 2020
Two of my family members tried it. Don’t waste your money.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristine - We're truly sorry that our Tint Rinse (Light Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Bonnie V.
mayo 8, 2020
No difference
Color seleccionado: Castaño claro
PUBLICADO POR:
Bonnie V.
mayo 8, 2020
My hair looked the same.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bonnie- We’re truly sorry that our Tint Rinse (Light Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
April M.
mayo 7, 2020
Not excellent
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
April M.
mayo 7, 2020
It may be the texture of my hair but this almost makes it feel as if I haven’t rinsed my hair even though I have rinsed out completely. Other than that the product does neutralize red and brassy tones.
It is runny so I took off a star for that. A thicker consistency would be nice.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
April- We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen S.
mayo 7, 2020
Orange
Color seleccionado: Cobrizo
PUBLICADO POR:
Karen S.
mayo 7, 2020
I tried this product once, and thankfully did not keep it in my hair for the full suggested 3 -5 minutes. My hair turned a very distinct orange color. Somehow, I got two orders of this product and wish to return the second one. I cannot find the information I need to return the unused product, because there is no way in hell I will use the rest of the one tube I opened, let alone open the second one. Unless you want orange hair - - don't use it.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martina P.
mayo 6, 2020
Ganz ok
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Martina P.
mayo 6, 2020
Könnte etwas mehr den Farbton neutralisieren, stelle kaum einen Unterschied fest!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Martina P. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kyle N.
mayo 6, 2020
Great concept
Color seleccionado: Dorado caoba
PUBLICADO POR:
Kyle N.
mayo 6, 2020
Wrong color for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kyle- We’re truly sorry that our Tint Rinse (Golden Mahogany) was not a good color match. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa C.
mayo 6, 2020
Doesn’t work
Color seleccionado: Morado
PUBLICADO POR:
Lisa C.
mayo 6, 2020
This is the 2nd time I tried a tint rinse—it does not permeate my hair, or tint it at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We're truly sorry that our Tint Rinse (Purple) did not provide pigment that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura K.
mayo 5, 2020
Didn’t remove / tone the brassy from my blonde
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Laura K.
mayo 5, 2020
I really wanted this to work but was pretty disappointed. It didn’t seem to remove or tone the brassy from my hair at all. I’m naturally a light ash blonde so I didn’t think it’d take much. It did however make my hair feel nice!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not remove the brassiness from your color as you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Kimberly S.
mayo 5, 2020
Tint rinse
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Kimberly S.
mayo 5, 2020
This doesn’t seem to work on my hair for some reason. Love the smell and still use it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly- We’re truly sorry that our Tint Rinse (Blonde neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katherine B.
mayo 5, 2020
Didn't work
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Katherine B.
mayo 5, 2020
This unfortunately did not work for my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katherine- We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
LaGauya C.
mayo 5, 2020
Did not deposit any color
Color seleccionado: Dorado
PUBLICADO POR:
LaGauya C.
mayo 5, 2020
I did not like the golden rinse at all. It did not mask any of the gray (I don't have too much just a little around my temples). The consistency was kind of like regular shampoo and it did provide a bit of shine afterwards. Not worth the cost for what I wanted it to do. I have used the red tint previously and it does a great job. Maybe I just need a different color?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
LaGauya- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ari R
mayo 4, 2020
To eSalon
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Ari R
mayo 4, 2020
Your customers have a right to know all of your customers' experiences and opinions. I, unfortunately, had a bad experience. A few moments ago, I posted my rating and review under my color set purchase. I took a screen shot of my submitted review, so please, don't fail to publish my review because it may be viewed as negative. I wrote that review because people deserve to know exactly what they are getting into
and not be blindsided. Also, I hope you take my review as an opportinity to better serve those that are relying on your company for excellent product as well as service. Thanks.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ari- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dannielle B.
mayo 4, 2020
Not good
Color seleccionado: Dorado
PUBLICADO POR:
Dannielle B.
mayo 4, 2020
This didn’t work for me, I assumed my dark color had a large roll in it so I gave it to my sister who has naturally light hair. No change at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dannielle- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kirsten C.
mayo 3, 2020
Produkt überzeugt mich leider nicht
Color seleccionado: Neutralizador de rubios
PUBLICADO POR:
Kirsten C.
mayo 3, 2020
Habe die Tint Rinse, wie empfohlen angewendet. Meine Strähnchen, wurden durch den etwas dunkler gewählten Farbton überdeckt. Ich habe erwartet, dass durch die Pflege, die Strähnchen wieder leicht hervortreten. Möglicherweise hatte ich eine falsche Vorstellung von dem Produkt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kirsten Z. - Es tut uns leid zu hören, dass unser Tint Rinse (Blonde Neutralizer) nicht Ihren Vorstellungen entsprochen hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Joellen G.
mayo 3, 2020
I may have chose the incorrect color
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Joellen G.
mayo 3, 2020
I’m changing to the golden brown rinse
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Joellen - We’re sorry our Tint Rinse (Red Neutralizer) wasn't quite right! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Daisy R.
abril 30, 2020
not happy
Color seleccionado: Morado
PUBLICADO POR:
Daisy R.
abril 30, 2020
the color was nothing like i wanted, not happy and then get sent the same product .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Daisy R. - Thank you for your feedback! We're sorry that our Tint Rinse did not provide the results you expected. We're always looking to improve our service and products, and truly value everything our clients say. Please keep an eye on your inbox for more details!
PUBLICADO POR:
Eileen E.
abril 30, 2020
Zero Rating Extremely Disappointing!
Color seleccionado: Castaño claro
PUBLICADO POR:
Eileen E.
abril 30, 2020
If I knew how to give the Tint Rinse Product a Zero Rating, I definitely would. I tried the Tint Rinse for the first time today. This was the 2nd time I shampooed my hair, 12 days after coloring my roots. I shampooed with sulfate free shampoo first. Then when my hair was again fully saturated, I massaged in the Tint Rinse from my roots to my ends using flat hands until the Tint Rinse was foamy. Then I set my Cool Tools timer for 3 minutes (as the Tint Rinse bottle states leave in for 2-3 minutes.) Then after 3 minutes, I began to rinse it out. I rinsed thoroughly and next applied my conditioner.
I noticed absolutely nothing. No difference in my hair color, texture, feel, look or shine. No difference in anything! Extremely disappointed and more money wasted!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Eileen E. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen B.
abril 30, 2020
Neutral - not bad not great
Color seleccionado: Castaño claro
PUBLICADO POR:
Karen B.
abril 30, 2020
I have used this at least 6 times and haven’t seen a difference in color or shine of my hair.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karen B. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
My G
abril 30, 2020
Didn’t do anything
Color seleccionado: Castaño oscuro
PUBLICADO POR:
My G
abril 30, 2020
I don’t think this product extended my color. Waste of money.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
My G - We're truly sorry that our hair care products did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs!
PUBLICADO POR:
Carla M.
abril 29, 2020
I did not notice a difference
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Carla M.
abril 29, 2020
This is neither here nor there for me. Waste of time. I'd skip it unless you have lighter hair. Mine is darkest brown, and I noticed no difference.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Carla - We’re very sorry to hear that you were so disappointed with Tint Rinse (Red Neutralizer) -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Jennifer D.
abril 29, 2020
Just Ok
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Jennifer D.
abril 29, 2020
While I have felt that most of eSalon's products are salon-grade quality, this one missed the mark for me. The toning mask they sell is slightly more potent and will deliver a better toning result. This rinse falls short and didn’t supply the neutralizing or conditioning qualities I was looking for.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Syrina- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Andrea T.
abril 26, 2020
Doesn't do anything
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Andrea T.
abril 26, 2020
Nothing noticeable when I use this... Hair color fades and turns brassy, regardless.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Andrea- We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Krystin M.
abril 26, 2020
Tint rinse
Color seleccionado: Cobrizo
PUBLICADO POR:
Krystin M.
abril 26, 2020
I like it enough that I always use it but didn't give it a full 5 Stewart's because it doesn't last long enough even though I only wash my hair once a week and isn't as obvious as I'd like.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Krystin- We're truly sorry that our Tint Rinse (Copper) did not provide vibrant tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cécile D.
abril 25, 2020
...
Color seleccionado: Dorado
PUBLICADO POR:
Cécile D.
abril 25, 2020
J'adore le parfum de ce produit mais lorsque je l'utilise, mes cheveux sont très secs une fois le sèche-cheveux passé 😕
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Cécile - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Tint Rinse. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider !
PUBLICADO POR:
Angela K.
abril 24, 2020
Dont waste your money
Color seleccionado: Neutralizador de rojos
PUBLICADO POR:
Angela K.
abril 24, 2020
This product is a mess and does nothing.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Angela - We’re very sorry to hear that you were so disappointed with the Tint Rinse (Red Neutralizer) -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Lynne A.
abril 24, 2020
Awful
Color seleccionado: Cobrizo
PUBLICADO POR:
Lynne A.
abril 24, 2020
Didn't like this at all made no difference really
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynne A. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Teresa R.
abril 22, 2020
cancel
Color seleccionado: Cobrizo
PUBLICADO POR:
Teresa R.
abril 22, 2020
Please cancel all future orders
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karine C. - We're truly sorry that our Tint Rinse (Copper) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Harriet A.
abril 20, 2020
Does nothing
Color seleccionado: Neutralizador de rojos intensos
PUBLICADO POR:
Harriet A.
abril 20, 2020
Left the product in for 10 minutes and my hair looks the exact same! So gutted
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Harriet A. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth K.
abril 20, 2020
Very disappointed!
Color seleccionado: Cobrizo
PUBLICADO POR:
Elizabeth K.
abril 20, 2020
The tint rinse turned my hair dark orange! Too coppery! I almost had a cow! The strawberry blond and the highlights were perfect before I used this! Very disappointed! Can I fix it with the blonde tinted rinse, as I still have some left?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elizabeth K. - We appreciate your feedback here at eSalon! We're truly sorry that our Tint Rinse (Copper) did not provide the outcome that you expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Tamara G.
abril 20, 2020
I'm not sure what it is doing
Color seleccionado: Cobrizo
PUBLICADO POR:
Tamara G.
abril 20, 2020
I like how it lathers up, but I'm not sure if it is refreshing my color. It seems light for my dark brown hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tamara G. Thank you for your feedback. We’re so sorry to hear that our Tint Rinse (Copper) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Sheri S.
abril 20, 2020
Left my hair feeling sticky and stiff
Color seleccionado: Beige cálido
PUBLICADO POR:
Sheri S.
abril 20, 2020
I did not notice a color boost after use, and the product left a residue in my hair. I won’t use it in the future.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri- We apologize for the delay in our reply to your review. We're truly sorry that our Tint Rinse (Warm Beige) did not provide the color boost that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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