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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Rita - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nina
julio 31, 2019
Shampoo
Calificado: Moisture Shampoo
PUBLICADO POR:
Nina
julio 31, 2019
It’s just like regular shampoo, nothing special
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Nina - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Toni A.
julio 20, 2019
conditioner
Calificado: Moisture Conditioner
PUBLICADO POR:
Toni A.
julio 20, 2019
Wasn't moisturizing enough for my colored hair!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Toni - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mandy T.
junio 13, 2019
I don’t like the scent
Calificado: Moisture Shampoo
PUBLICADO POR:
Mandy T.
junio 13, 2019
When I wash my hair I want it to smell great for a few days. This Moisture shampoo & conditioner has a very faint scent that I don’t care for & your hair doesn’t smell clean afterwards
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Mandy - Thank you for your feedback. We apologize for the disappointing experience you had with our Getting Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dawn C.
mayo 24, 2019
This was not my favorite
Calificado: Moisture Shampoo + Conditioner Duo
PUBLICADO POR:
Dawn C.
mayo 24, 2019
The feel of this product was thick to me. I did not feel like it was cleaning my hair and felt like I needed to wash my hair again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dawn - We’re sorry that you were unsatisfied with our moisture shampoo and conditioner duo and that it left your hair feeling unclean. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
ANGELA F.
mayo 19, 2019
Leaking Product!!!!!!
Calificado: Moisture Shampoo
PUBLICADO POR:
ANGELA F.
mayo 19, 2019
As with the conditioner holder, the Shampoo holder was exactly the same, it did NOT have the plunger on top to get the contents out, you pressed firmly at one end and it opened the lid.
But again, as with the Conditioner, the Shampoo container did exactly the same thing.
The contents leaked out after the lid had been firmly shut closed. It also leaves a sticky mess, running down the container onto whichever surface the container was on, leaving a gooey messy container and surface.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with our Getting Rich. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Donna H.
abril 15, 2019
The pump didn’t work
Calificado: Moisture Shampoo
PUBLICADO POR:
Donna H.
abril 15, 2019
The pump didn’t work
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Donna - Thank you for your feedback. We apologize for the disappointing experience you had with our Getting Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laurel W.
abril 8, 2019
Too heavy
Calificado: Moisture Conditioner
PUBLICADO POR:
Laurel W.
abril 8, 2019
I have very fine hsir. I think this may be a bit too heavy.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Laurel - We're truly sorry that our Moisture Color Care Conditioner was heavier than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Danielle O.
marzo 21, 2019
I Didn’t Order It
Calificado: Moisture Conditioner
PUBLICADO POR:
Danielle O.
marzo 21, 2019
I didn’t add this to my cart, but it was magically added to my order and by the time I received notification, it couldn’t be removed and the order couldn’t be canceled. This is the second time something “additional” was added to my order without my consent, the first time I thought maybe I didn’t it by accident, I doubted it, but MAYBE. With that said, time I KNOW I didn’t add it to my order and it It’s really expensive for the quantity and quality of the product and I resent having to pay for something I didn’t request...I like to color I receive and I like the overall idea of the service and avoiding the store, but if something else magically ends up in my cart a third time I will NOT order from this company again....at the extra add on cost when they do this, I might as well drop the extra $20 and go to the salon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for contacting us! We apologize for any confusion. Our user logs reflect that this product was added by you on March 9th to your March 14th order. It appears you received an order notification reminder that featured the Moisture Color Care Conditioner added to your order. We will be reaching out shortly to discuss this further.
PUBLICADO POR:
Melissa N.
marzo 13, 2019
Good Shampoo
Calificado: Moisture Shampoo
PUBLICADO POR:
Melissa N.
marzo 13, 2019
Maybe I didn't use it long enough but though a decent shampoo, I didn't really see any benefits of "moisture color care" to it. My color/moisture seemed to be the same with or without this shampoo.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- We're happy to hear that you're enjoying Moisture Color Care Shampoo. We value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Melissa N.
marzo 13, 2019
Good Conditioner
Calificado: Moisture Conditioner
PUBLICADO POR:
Melissa N.
marzo 13, 2019
Maybe I didn't use it long enough but though a decent conditioner, I didn't really see any benefits of "moisture color care" to it. My color/moisture seemed to be the same with or without this conditioner.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- We're happy to hear that you're enjoying Moisture Color Care Conditioner. We appreciate your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Dana H.
marzo 13, 2019
I like classic shampoo and conditioner better but need more moisture
Calificado: Moisture Shampoo
PUBLICADO POR:
Dana H.
marzo 13, 2019
I need moisture but think it makes me have to wash my hair more often.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dana- Thank you for reaching out! The Moisture Shampoo purchased is our most hydrating shampoo and will provide more hydration than our Classic Shampoo. We hope you enjoy! Please feel free to contact [email protected] if you need any assistance or have any questions!
PUBLICADO POR:
stacey A.
febrero 26, 2019
Not the pump bottle in pic
Calificado: Moisture Shampoo
PUBLICADO POR:
stacey A.
febrero 26, 2019
Same as the conditioner less than impressed, smells horrible and wouldnt buy it again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacey - We're truly sorry that our Getting Rich did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ana C.
febrero 23, 2019
Can’t give 0 stars
Calificado: Moisture Conditioner
PUBLICADO POR:
Ana C.
febrero 23, 2019
I so wanted to like the conditioner and the shampoo, but unfortunately they weren’t compatible with my hair. I have used just a small amount of them and was unable to rinse them out, even after 3 times or washing/rinsing. Not sure if it was just mine a bad batch or whether all of them are the same. So not worth the hype nor spending the money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ana - We're truly sorry that our moisture conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ana C.
febrero 23, 2019
Sticking with my Bedhead
Calificado: Moisture Shampoo
PUBLICADO POR:
Ana C.
febrero 23, 2019
I so wanted to like the conditioner and the shampoo, but unfortunately they weren’t compatible with my hair. I have used just a small amount of them and was unable to rinse them out, even after 3 times or washing/rinsing. Not sure if it was just mine a bad batch or whether all of them are the same. So not worth the hype nor spending the money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ana - We're truly sorry that our moisture shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda S.
febrero 17, 2019
Not great
Calificado: Moisture Conditioner
PUBLICADO POR:
Linda S.
febrero 17, 2019
1- You don’t get a big bottle for the money.
2- Seems I have to use a lot of product to work into my med length, fine hair.
3 - Doesn’t make my hair feel any more moisturizerized after I use it - feels like a cheaply made product.
4 - There’s def better products out there that can do the job for equal or less money.
Not a great conditioner in my opinion. Don’t waste your $$
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Wilma S.
febrero 11, 2019
Conditioner
Calificado: Moisture Color Care Conditioner
PUBLICADO POR:
Wilma S.
febrero 11, 2019
Only used once since color was applied. Too early to tell.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Wilma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and look forward to hearing more about your experience with our Moisture Color Care Conditioner. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Wilma S.
febrero 11, 2019
Shampoo
Calificado: Moisture Color Care Shampoo
PUBLICADO POR:
Wilma S.
febrero 11, 2019
Only used once since color was applied so too early to see consistency.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Wilma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and look forward to hearing more about your experience with our Moisture Color Care Shampoo. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kristin S.
febrero 8, 2019
Just ok.
Calificado: Moisture Conditioner
PUBLICADO POR:
Kristin S.
febrero 8, 2019
Very small bottle for the price. Didn't see any difference from drugstore brands.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandy M.
febrero 5, 2019
Not for me!
Calificado: Moisture Shampoo
PUBLICADO POR:
Sandy M.
febrero 5, 2019
This product has a coconut product in it and I was allergic and had to go to the emergency room and be on steroids for a week. I had to research the ingredients to find out there was coconut.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sandy - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mickie S.
enero 21, 2019
Let hair soft
Calificado: Moisture Conditioner
PUBLICADO POR:
Mickie S.
enero 21, 2019
I love the feel of my hair but it was not tangle free. I wish you had a product that was just a detangler.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mickie - We're truly sorry that our Moisture Conditioner did not provide the detangling results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen B.
diciembre 6, 2018
Moisture Shampoo
Calificado: Moisture Shampoo
PUBLICADO POR:
Karen B.
diciembre 6, 2018
I did not like this shampoo. It did a nice job on my hair but the smell of it is so bad I don't even like applying it. It smells old. I am greatly disappointed.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen B.
diciembre 6, 2018
Moisture Conditioner
Calificado: Moisture Conditioner
PUBLICADO POR:
Karen B.
diciembre 6, 2018
This was just ok for me. It has no smell to it. I had meant to purchase the Volume Conditioner so was expecting a different result.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Joanna G.
noviembre 8, 2018
Not so much
Calificado: Moisture Conditioner
PUBLICADO POR:
Joanna G.
noviembre 8, 2018
I’m actually using Dove intensive repair shampoo and conditioner to get the shine and softness back. I also use Imon Pro ampoules pre/post treatment, repair care w/botanical red ginseng, to replace conditioning.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Joanna - Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kerensa F.
agosto 30, 2018
Disappointed
Calificado: Moisture Shampoo
PUBLICADO POR:
Kerensa F.
agosto 30, 2018
My hair texture is curly thus it craves moisture. This wash was anything but... It removes all moisture from my hair and renders it very dry, the opposite of the original shampoo. Would not recommend for reasons outlined.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kerensa - We're truly sorry that our Moisture Shampoo did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Judy P.
agosto 29, 2018
Did not receive the shampoo in my recent order. I actually got 2 conditioners.
Calificado: Moisture Shampoo
PUBLICADO POR:
Judy P.
agosto 29, 2018
I was disappointed to find that my order was not exactly correct. I got 2 conditioners and 0 Shampoo.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judy - We value your feedback, and truly appreciate you reaching out. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Darien O.
agosto 20, 2018
Not impressed
Calificado: Moisture Conditioner
PUBLICADO POR:
Darien O.
agosto 20, 2018
Product leaves hair very soft. I am not fond of the fragrance, It smells like milk. Also, I cannot get product out of the bottle. Plastic is stiff and have to squeeze very hard to get anything out. I will not buy again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Darien - We're truly sorry that our Moisture Conditioner was difficult to use. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Saengaloun S.
agosto 8, 2018
still dry and frizzy
Calificado: Moisture Conditioner
PUBLICADO POR:
Saengaloun S.
agosto 8, 2018
It make my hair feel soft but did not make any change to my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nina - We're truly sorry that our Moisture Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Saengaloun S.
agosto 8, 2018
still dry and frizzy
Calificado: Moisture Shampoo
PUBLICADO POR:
Saengaloun S.
agosto 8, 2018
kinda make my hair fell soft but does nothing for the frizz
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristine M.
julio 1, 2018
Not impressed.
Calificado: Moisture Shampoo
PUBLICADO POR:
Kristine M.
julio 1, 2018
Made my hair feel more like straw...sorry.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kristine - Thank you for your feedback. We apologize for the disappointing experience you had with our Getting Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elena Milano
abril 29, 2018
Doesn't lather much
Calificado: Moisture Shampoo
PUBLICADO POR:
Elena Milano
abril 29, 2018
It doesn't lather much so you'll end up using more of the product. This product need to be improved. Not recommended.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elena - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra H.
abril 23, 2018
The conditioner is OK .
Calificado: Moisture Conditioner
PUBLICADO POR:
Sandra H.
abril 23, 2018
It is more expensive than what I have been using and not worth the difference.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - Thank you for your feedback. We apologize for the disappointing experience you had with our Every Rich Way Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
andrea A.
marzo 29, 2018
flat hair
Calificado: Moisture Conditioner
PUBLICADO POR:
andrea A.
marzo 29, 2018
my hair was fly away and very flat. I was so disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Andrea - We're truly sorry that our Every Rich Way did not provide the look you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
andrea A.
marzo 29, 2018
flat head
Calificado: Moisture Shampoo
PUBLICADO POR:
andrea A.
marzo 29, 2018
my hair was fly away and very flat. I am very disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Andrea - We're truly sorry that our Getting Rich did not provide the volume you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura P.
marzo 28, 2018
Good conditioner
Calificado: Moisture Conditioner
PUBLICADO POR:
Laura P.
marzo 28, 2018
It's a good product but I like a good clean scent to go with it. This product doesn't have much of an scent. Kind of a disappointment! I love the shampoo and conditioner that is sent with their color treatments but I wanted a little more moisturizing for my hair. I love clean smelling hair. You just don't get that with this.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura P.
marzo 28, 2018
Good shampoo
Calificado: Moisture Shampoo
PUBLICADO POR:
Laura P.
marzo 28, 2018
The shampoo is good, nice and rich but it has no scent. It moisturizes great but I love the smell of freshly cleaned hair. A little disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
kim W.
marzo 23, 2018
Sadly
Calificado: Moisture Shampoo
PUBLICADO POR:
kim W.
marzo 23, 2018
Wasn’t as expected.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
Amanda H.
febrero 27, 2018
No that great.
Calificado: Moisture Conditioner
PUBLICADO POR:
Amanda H.
febrero 27, 2018
I bought the moisturizing set and it didn't give me the results I was hoping for. I which was soft controllable hair. Instead, my hair is dry and frizzy after use.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We're truly sorry that our Every Rich Way did not provide the smooth aspect you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amanda H.
febrero 27, 2018
semi arid, not-so-great...
Calificado: Moisture Shampoo
PUBLICADO POR:
Amanda H.
febrero 27, 2018
I don't know if it's because I live in Colorado which is a semi arid climate, but to call this and Moisturizing Conditioner is not quite accurate. My hair has been frizzy and dry, even after leaving on for the longest amount of time suggested. I'm quite disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kim C.
febrero 6, 2018
Wasnt nourishing enough
Calificado: Moisture Conditioner
PUBLICADO POR:
Kim C.
febrero 6, 2018
Left my hair dry
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim C.
febrero 6, 2018
Wasnt nourishing enough
Calificado: Moisture Shampoo
PUBLICADO POR:
Kim C.
febrero 6, 2018
Left my hair dry.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlene W.
enero 24, 2018
Gooood stufffff
Calificado: Moisture Shampoo
PUBLICADO POR:
Charlene W.
enero 24, 2018
This product is beautiful and has help my hair the only thing I do not like about it is I'm a blonde and it is slowly stripping my bright blonde to a darker blonde
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Charlene - Thank you for your feedback. We apologize for the experience you had with our Getting Rich Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Bamp59
diciembre 28, 2017
Good product
Calificado: Moisture Conditioner
PUBLICADO POR:
Bamp59
diciembre 28, 2017
Like this product but the pump needs to be adjusted to pump out more. I have to unscrew top to get product out, as it would take me six pumps for acquired amount. Have shoulder length hair.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Barbara - Thanks for providing your feedback with the dispensing pump on our Every Rich Way Color Care Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bamp59
diciembre 28, 2017
Nice product
Calificado: Moisture Shampoo
PUBLICADO POR:
Bamp59
diciembre 28, 2017
Love shampoo but pump needs to have more output. Need to unscrew it to get product out, as it takes too many pumps. Hair is long. Just an fyi 😊
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Barbara - Thanks for providing your feedback with the dispensing pump on our Getting Rich Color Care Moisture Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa R.
diciembre 21, 2017
OK but...
Calificado: Moisture Conditioner
PUBLICADO POR:
Melissa R.
diciembre 21, 2017
This shampoo works alright, my hair wasnt that soft though. And the big down side is that I did not like the smell at all.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Every Rich Way Color Care Moisture Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa R.
diciembre 21, 2017
Not great
Calificado: Moisture Shampoo
PUBLICADO POR:
Melissa R.
diciembre 21, 2017
This conditioner didnt leave my hair very soft and the smell was bad
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Getting Rich Color Care Moisture Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Therese W.
diciembre 20, 2017
not for me
Calificado: Moisture Shampoo
PUBLICADO POR:
Therese W.
diciembre 20, 2017
Takes a lot to suds up well. My hair gets greasy fast afterwards.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Therese - Thank you for your feedback. We apologize for the disappointing experience you had with our Getting Rich Color Care Moisture Shampoo. The reason for the lack of lather is that all of our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Paola W.
diciembre 10, 2017
Technical difficulty
Calificado: Moisture Conditioner
PUBLICADO POR:
Paola W.
diciembre 10, 2017
I was so excited about this cause I love the brand but after I shampoo my hair and was ready for my conditioner I notice that my pump was damage.. I try to fix it with no success, I have to open the bottle to get some of the product and it works really well, leaves the hair feeling fine it just that I don't see my self reaching for it any more cause it works ok but the damage pump makes it a step back and I end up just using any of my other conditioner
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Paola - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Every Rich Way Color Care Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joanne M.
octubre 30, 2017
I should have ordered the red
Calificado: Moisture Conditioner
PUBLICADO POR:
Joanne M.
octubre 30, 2017
The red product samples I get works better
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Joanne- We're sorry to hear that you were disappointed by your experience with our Every Rich Way Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Joanne M.
octubre 30, 2017
Should have ordered ref
Calificado: Moisture Shampoo
PUBLICADO POR:
Joanne M.
octubre 30, 2017
The red samples that comes with kit works better
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Joanne- We're sorry to hear that you were disappointed by your experience with our Getting Rich Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Linda H.
octubre 30, 2017
Not much lather
Calificado: Moisture Shampoo
PUBLICADO POR:
Linda H.
octubre 30, 2017
Takes 3 shampoos at least to shampoo my long hair
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Linda- Thank you for your feedback. We apologize for the disappointing experience you had with our Moisture Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria F.
octubre 29, 2017
Color CARE moisture conditioner
Calificado: Moisture Conditioner
PUBLICADO POR:
Maria F.
octubre 29, 2017
Unfortunately this product as the shampoo isn't working for me. After dispensing product and working it thru my hair I leave it in foe 3-4 mins. Yet this still doesn't help.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Maria-Thank you for your feedback. We apologize for the disappointing experience you had with our Every Rich Way Color Care Moisture Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We believe conditioning shouldn't stop when you towel off. If you are looking for a product for an all-day conditioned feel, we recommend our Perfect-Ending Leave-In Conditioner. Our creamy leave-in gives round-the-clock hydration with easy detangling, frizz control, and protection against daily color-fade. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria F.
octubre 29, 2017
Color CARE moisturizing shampoo
Calificado: Moisture Shampoo
PUBLICADO POR:
Maria F.
octubre 29, 2017
This product doesn't work for me. I feel in purchasing a good product, should not mean that I would have to get yet another and another moisturizing product, especially since I didn't need to use all of this before.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Maria-Thank you for your feedback. We apologize for the disappointing experience you had with our Getting Rich Color Care Moisture Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
sara R.
septiembre 26, 2017
not satisfied
Calificado: Moisture Shampoo
PUBLICADO POR:
sara R.
septiembre 26, 2017
do not like the scent of this product nor the way my hair feels after using it.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Susan- We're sorry to hear that you were disappointed by your experience with our Every Rich Way Moisture Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Janice R.
agosto 16, 2017
Aweful
Calificado: Moisture Conditioner
PUBLICADO POR:
Janice R.
agosto 16, 2017
I did not care for this product at all. At least the smell is better than the shampoo partner, but overall it did not add any moisture to my hair.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Janice - We're sorry to hear that you were disappointed by your experience with our Every Rich Way Color Care Moisture Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sandra T.
agosto 16, 2017
doesn't lather
Calificado: Moisture Shampoo
PUBLICADO POR:
Sandra T.
agosto 16, 2017
I have to use too much at a time to even get it to lather and get through all my hair, cost too much to have to use so much each time, will not order again
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Sandra - We're sorry to hear that you were disappointed by your experience with our Getting Rich Color Care Moisture Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Janice R.
agosto 16, 2017
Awful
Calificado: Moisture Shampoo
PUBLICADO POR:
Janice R.
agosto 16, 2017
I did not care for this product at all. It does not lather up or do anything for my hair whatsoever. It does not have a pleasant smell either
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Janice - We're sorry to hear that you were disappointed by your experience with our Getting Rich Color Care Moisture Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
SHARON Z.
julio 27, 2017
Moisturizing Conditioner
Calificado: Moisture Conditioner
PUBLICADO POR:
SHARON Z.
julio 27, 2017
It was ok but couldn't tell the difference from the regular conditioner.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Sharon - We're truly sorry that our Every Rich Way did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Chris J.
julio 20, 2017
Hard water
Calificado: Moisture Shampoo
PUBLICADO POR:
Chris J.
julio 20, 2017
Takes an aweful lot to work up a lather with my hard water
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Chris - Thank you for your feedback. We apologize for the disappointing experience you had with our Getting Rich. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie E.
julio 4, 2017
Not for my hair
Calificado: Moisture Shampoo
PUBLICADO POR:
Stephanie E.
julio 4, 2017
This product smells great but my hair is extremely dry...like straw and this product didn't work for me.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Stephanie - Because you felt our Getting Rich didn't provide the moisture you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Oma W.
mayo 30, 2017
Ditto
Calificado: Moisture Conditioner
PUBLICADO POR:
Oma W.
mayo 30, 2017
No difference
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Oma - Thank you for your feedback. We apologize for the disappointing experience you had with our Every Rich Way. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christy W.
mayo 12, 2017
Color care moisture conditioner
Calificado: Moisture Conditioner
PUBLICADO POR:
Christy W.
mayo 12, 2017
I loved the scent of the conditioner, but I have natural curly hair and I wanted something that would control my frizz. I was going to order the product you have specificly for natural curly hair, but the person helping me on the phone suggested I use this product because she had curly hair and used it and loved it. So I took her advice and did. Well it did not hold my curl nor did it control the frizz. It made my hair too soft. I only used it once and won't use it again.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Christy - We're sorry to hear that you were disappointed by your experience with our Every Rich Way Color Care Moisture Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cecelia H.
mayo 10, 2017
Too much?
Calificado: Moisture Conditioner
PUBLICADO POR:
Cecelia H.
mayo 10, 2017
Tends to make my hair "limp" and a little too oily
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Cece - We’re sorry that you were unsatisfied with our Every Rich Way Color Care Moisture Conditioner and that it left your hair feeling limp and oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Bridgit F.
marzo 14, 2017
Color care shampoo is better
Calificado: Moisture Shampoo
PUBLICADO POR:
Bridgit F.
marzo 14, 2017
I got this to see if it would improve may hair. I have to follow up with the color care as this shampoo makes my hair dryer. I don't know why. Does it only work when combined with the companion conditioner?
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Bridgit - We're sorry to hear that you were disappointed by your experience with our Getting Rich. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Julie C.
febrero 16, 2017
Not so soft
Calificado: Moisture Shampoo
PUBLICADO POR:
Julie C.
febrero 16, 2017
While washing my hair it makes my hair feel dry.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Julie - We're sorry our Getting Rich Moisture Shampoo didn't provide the hydration you were looking for. To give your strands some extra love, we recommend our Duo It All Cleansing Cream. We also recommend you always follow-up a shampooing treatment with conditioner. We've added a credit to your account, so you can try something new. Look for our email for more information!
PUBLICADO POR:
Francoise T.
febrero 16, 2017
Moisture?
Calificado: Moisture Shampoo
PUBLICADO POR:
Francoise T.
febrero 16, 2017
Frankly I don't know what to say. I use it but i cannot say that I see a great difference from my regular shampoo. Sorry
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Francoise - We're sorry to hear our Getting Rich Moisture Shampoo did not meet your expectations. Per our Satisfaction Guarantee, we have added a credit to your account. Check for our follow-up email with more information.
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