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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacey - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tina E.
marzo 18, 2019
Shampoo and conditioner
Calificado: Volume Shampoo + Conditioner Duo
PUBLICADO POR:
Tina E.
marzo 18, 2019
Was not happy with this shampoo and conditioner it did add fullness
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Tina - We're truly sorry that our Volume Shampoo + Conditioner Duo did not provide the fullness you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mary Ann M.
marzo 10, 2019
Volume conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Mary Ann M.
marzo 10, 2019
Still not sure about how much volume this gives me
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary Ann- Thank you for your review! The volume conditioner is one of the lightest weight conditioners offered by eSalon. Coupled with volumizing styling techniques and products, it will help you achieve more volume. We hope you enjoy it! Please feel free to reach out to [email protected] if you need any tips or tricks. Our team of licensed colorists is always here to help!
PUBLICADO POR:
Sherry B.
febrero 28, 2019
Big softie
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Sherry B.
febrero 28, 2019
It's ok but doesn't allow tangles to be easily combed out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherry - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
VICTORIA E.
febrero 28, 2019
It was not the Wow I was hoping for.
Calificado: Volume Conditioner
PUBLICADO POR:
VICTORIA E.
febrero 28, 2019
Not excited about this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Victoria - Thank you for your feedback. We apologize for the disappointing experience you had with our Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Beth R.
febrero 27, 2019
shampoo bottle broken
Calificado: Volume Shampoo + Conditioner Duo
PUBLICADO POR:
Beth R.
febrero 27, 2019
I haven't been able to use the shampoo as the top is bent where cap meets bottle and leaked all over. Nothing else looked damaged so I'm not sure what happened. I wouldn't have listed this as af review but I did not know how to contact customer service about this.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We truly apologize the Volume Shampoo you received was defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Caroline G.
febrero 17, 2019
Heavy
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Caroline G.
febrero 17, 2019
This actually left my hair feeling lank and took ages to rince out
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caroline - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Robin S.
febrero 13, 2019
Conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Robin S.
febrero 13, 2019
I didn’t like the way this made my hair feel when it was dry.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Robin - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Luci
febrero 9, 2019
Does the job
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Luci
febrero 9, 2019
If you want volume, this does it, but left my hair dry and unmanageable. Also noticed more hair loss using this conditioner than others.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Luci - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Luci
febrero 9, 2019
Does the job
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Luci
febrero 9, 2019
If you want volume, this does it, but left my hair dry and unmanageable.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Luci - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie V.
febrero 6, 2019
To much fragrance for me
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Debbie V.
febrero 6, 2019
Even though I love the smell it was to much for me since I am scent sensitive. Also, instead of volume, my hair went straight and flat. But to be fair.... all conditioners do that to my hair but I keep trying new ones in hope of a different result.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Debbie - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brittany M.
febrero 6, 2019
Wasn’t a fan
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Brittany M.
febrero 6, 2019
It leaves my hair feeling greasy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Brittany - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen M.
febrero 2, 2019
Ok only
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Kathleen M.
febrero 2, 2019
I tend to get more softness and volume from cheaper store conditioners
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kathleen - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cecilia T.
enero 31, 2019
Ugh!
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Cecilia T.
enero 31, 2019
Horrible, hair feels brittle and has no shine
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cecilia - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suzanne C.
enero 30, 2019
Drying
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Suzanne C.
enero 30, 2019
Conditioner went on nicely and detangled hair, but hair was totally dry and “fly-away” for rest of day. Had to apply an oily conditioner to calm it down so it wasn’t so full of static. My hair is typically rather oily and this absolutely dried it out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Suzanne - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeanne S.
enero 27, 2019
Disappointed
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Jeanne S.
enero 27, 2019
No better then what I could have purchased in the bargain bin at the $ store. I threw it in the trash. Please stand by your 100% guarantee and credit my card back for my entire purchase with you.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jeanne - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather R.
enero 27, 2019
No volume and weird feel on hair
Calificado: Volume Shampoo
PUBLICADO POR:
Heather R.
enero 27, 2019
Just bought this for the first time-found the feel/texture of the shampoo a bit weird, Not much in suds (know that is not necessary to clean but like the feel of the standard shampoo much better) and it didn’t give any additional volume vs. my normal shampoo. Disappointed, wish I had gotten the standard shampoo that comes with the hair dye package.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Volumizing Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
jill J.
enero 26, 2019
Volume but residue
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
jill J.
enero 26, 2019
Left sticky residue leaving my hair feel unclean.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jill - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa L.
enero 20, 2019
Not the best packaging
Calificado: Volume Shampoo
PUBLICADO POR:
Lisa L.
enero 20, 2019
Please bring back the pump bottles. And the original scent.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - We're truly sorry that our volumizing shampoo did not provide the scent and packaging you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kimberly B.
enero 16, 2019
Didn't order
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Kimberly B.
enero 16, 2019
Didn't order
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherise K
enero 8, 2019
Very drying
Calificado: Volume Shampoo
PUBLICADO POR:
Sherise K
enero 8, 2019
Loved the smel.but the the shampoo was way to dry made my head itch
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherise - We're truly sorry that our Volume Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
DG625
diciembre 15, 2018
Just OK
Calificado: Volume Conditioner
PUBLICADO POR:
DG625
diciembre 15, 2018
An OK conditioner. Does not do much volume-wise.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
DG625 - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
DG625
diciembre 15, 2018
Clean Feel does not last very long
Calificado: Volume Shampoo
PUBLICADO POR:
DG625
diciembre 15, 2018
I got the travel size of this and it was great...left my hair clean, lifted, and bouncy. But this full size version did not do that for my hair at all. In fact, I noticed it made my hair more oily and as a result, flat. Very dissapointed!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
DG625 - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pamela C.
noviembre 20, 2018
Absolutely horrible shampoo
Calificado: Volume Shampoo
PUBLICADO POR:
Pamela C.
noviembre 20, 2018
I tried it twice. It left my hair so dry that is was hard to brush it after shampooing. I absolutely hated this product.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Pamela C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jo Ann D.
noviembre 10, 2018
Packaging
Calificado: Volume Conditioner
PUBLICADO POR:
Jo Ann D.
noviembre 10, 2018
Bottle is hard to squeeze due to arthritis.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jo Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jo Ann D.
noviembre 10, 2018
Packaging is hard
Calificado: Volume Shampoo
PUBLICADO POR:
Jo Ann D.
noviembre 10, 2018
Do not like packaging due to arthritis hands. Hard to squeeze.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jo Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandie P.
octubre 31, 2018
Too Heavy for my hair
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Sandie P.
octubre 31, 2018
This, like the shampoo, was too heavy for my hair. Weighted my hair down.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sandie - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandie P.
octubre 31, 2018
Too Heavy for my hair
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Sandie P.
octubre 31, 2018
My hair is fine and thinning and this was too heavy, Weighted my hair down.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sandie - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jina A.
octubre 24, 2018
Kinda Dry
Calificado: Volume Shampoo
PUBLICADO POR:
Jina A.
octubre 24, 2018
Left my hair feeling kinda dry and wouldn’t style very well
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jina - We're truly sorry that our Volume Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
RascalCate
octubre 5, 2018
Wreaked all kinds of havoc on my baby fine hair
Calificado: Volume Shampoo
PUBLICADO POR:
RascalCate
octubre 5, 2018
For me, the results of this shampoo were awful. My baby fine hair went flat and frizzy. It, along with the volumizing conditioner, took out every bit of my natural curl.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
RascalCate - We're truly sorry that our Volume Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Peggy P.
agosto 13, 2018
conditioner
Calificado: Volume Conditioner
PUBLICADO POR:
Peggy P.
agosto 13, 2018
too heavy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Peggy - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tracy F.
agosto 9, 2018
Leaves hair with greasy film
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Tracy F.
agosto 9, 2018
This conditioner leaves a greasy film on my hair. Not a fan. I rinse like crazy and only use a bit and still leaves the film.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracy - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda B.
agosto 1, 2018
Drying
Calificado: Volume Conditioner
PUBLICADO POR:
Linda B.
agosto 1, 2018
Unfortunately, it dries out my hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Volume Conditioner dried out your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pamela G.
julio 27, 2018
No moisturizer
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Pamela G.
julio 27, 2018
It was good shampoo but I needed moisturizer.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela G.
julio 27, 2018
No moisture
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Pamela G.
julio 27, 2018
Good shampoo but I needed moisture.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
LaLa
julio 25, 2018
Nothing Special
Calificado: Volume Conditioner
PUBLICADO POR:
LaLa
julio 25, 2018
The conditioner doesn't do anything that a $2.00 store bought conditioner doesn't do. It was not a good buy for me.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lala - We're truly sorry that our Volume Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
beata L.
julio 20, 2018
Not much of a volume
Calificado: Volume Shampoo
PUBLICADO POR:
beata L.
julio 20, 2018
I was disappointed with this shampoo,did not give my hair much volume and made my hair look dull, no shine at all,I should have order the shine serum instead.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beata - We're sorry to hear that you were disappointed by your experience with our volumizing shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Renee C.
julio 11, 2018
lather
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Renee C.
julio 11, 2018
not enough lather
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Renee - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Storm H.
julio 10, 2018
Its OK
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Storm H.
julio 10, 2018
Not great, I wont buy again
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Storm - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Storm H.
julio 10, 2018
Horrible shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Storm H.
julio 10, 2018
Shampoo really dries my hair out, cannot get a comb thru it after even using the conditioner
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Storm - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda L.
junio 28, 2018
Not so much
Calificado: Volume Conditioner
PUBLICADO POR:
Linda L.
junio 28, 2018
Two things: (1) while it did create volume, it also created frizz and static electricity. (2) the CONTACT information could certainly be more prominent.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sable - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary P.
junio 27, 2018
Too heavy
Calificado: Volume Shampoo
PUBLICADO POR:
Mary P.
junio 27, 2018
I have very fine thin hair and this product leaves my hair feeling very heavy with an almost oily feeling. I am not a fan of the volumizing products because they have left me hair very flat.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - We're sorry to hear that you were disappointed by your experience with our volumizing shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Leah G.
junio 22, 2018
Doesn’t lather
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Leah G.
junio 22, 2018
I get the low sulfate thing for color protection, but I have shorter hair and I’m doing 5-6 pumps to get almost no lather. My scalp doesn’t feel clean after I shampoo. Does smell nice, but scent doesn’t last either. Meh.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Leah - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Lourene M.
junio 13, 2018
Does not lather
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Lourene M.
junio 13, 2018
This shampoo does not lather as well as other shampoos I've used and I really have to use more conditioner to get tangkes out.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lourene - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda A.
mayo 19, 2018
Dont like
Calificado: Volume Conditioner
PUBLICADO POR:
Linda A.
mayo 19, 2018
I didnt like it, like the shampoo that you sent with color better
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Volume Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda A.
mayo 19, 2018
Wish I didnt buy
Calificado: Volume Shampoo
PUBLICADO POR:
Linda A.
mayo 19, 2018
Did not like
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Volume Conditioner did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Talonna
mayo 14, 2018
No no no
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Talonna
mayo 14, 2018
This product did not leave my hair soft, but a tangled mess. I hated this product.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Talonna - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer S.
mayo 12, 2018
Static!
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Jennifer S.
mayo 12, 2018
I love the smell and initial feel of my hair after using this, but after about 30 min after it’s dry- STATIC. I have tried every combination of conditioner or serum or mousse with this and nothing solves the problem. Heartbreaking.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patti B.
mayo 3, 2018
Too waxy
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Patti B.
mayo 3, 2018
Hard time detangling. Very waxy type, not moisture
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Patti - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karri B.
abril 25, 2018
It's ok!
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Karri B.
abril 25, 2018
The conditioner isn't the best I have tried. It doesn't leave my hair feeling soft like other brands.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karri - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
abril 25, 2018
Not a good fit for me
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Lisa B.
abril 25, 2018
This was just ok for me. I think I need something that focuses on hydration for colored hair, because this leaves my hair feeling rough and dry and even with a conditioner, my hair had static electricity when I would try to style it. Not a good match for my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karri B.
abril 25, 2018
It's OK
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Karri B.
abril 25, 2018
my hair doesn't feel as soft as it has with other brands
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karri - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tina M.
abril 16, 2018
shampoo and conditioner
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Tina M.
abril 16, 2018
I did not like the shampoo and conditioner at all. it made my hair really dry after washing it and then the next day my hair would be oily. I will never buy it again! I think I’m gonna stop ordering your hair dye kit also,
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tina - We're truly sorry that our Big Love Shampoo did not provide the look and feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Addy C.
abril 9, 2018
Disappointed
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Addy C.
abril 9, 2018
Would not recommend
To be honest all products I have purchased and tried were not worth buying They did nothing like stated they should
I. Found all products to be cheap and not good
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Addy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria K.
abril 8, 2018
Faulty Bottle
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Victoria K.
abril 8, 2018
I couldn't even try the product because the bottle wouldn't work. The pump wouldn't unlock no matter which way I screwed it. After 10 minutes of fiddling with it in the shower, it finally fell out of my hands and split open. I was too defeated by the packaging to even get to try the product.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Victoria - We're truly sorry that our Big Softie was difficult to open. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Renea B.
abril 7, 2018
Hair is sticky
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Renea B.
abril 7, 2018
I wanted to love this as much as the color care set. I have thin hair and needed a boost. If you don't want to run your fingers through your hair and for it to feel soft then maybe you will like it? I tried being heavy on matching conditioner and the only way I got through the bottle was to use the leave in conditioner.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Renea - We're truly sorry that our Big Love Shampoo did not provide the boost you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patti T.
abril 4, 2018
Pricey
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Patti T.
abril 4, 2018
It's okay.....made my hair look dry.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patti - Thank you for your feedback. We apologize that our Big Softie made your hair look dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patti T.
abril 4, 2018
Pricey
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Patti T.
abril 4, 2018
Won't buy ag asian it was too drying for my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patti - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
sylvia M.
abril 4, 2018
Shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
sylvia M.
abril 4, 2018
Not much foam...did not see a difference
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sylvia - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lindsay D.
marzo 29, 2018
Bad pump, dry hair
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Lindsay D.
marzo 29, 2018
I can't make the pump work. No matter how many times I turn it in any direction, pressure or no pressure, the pump won't budge. I end up taking the top off and just pouring it out. I would be fine with that if the product worked, but my hair doesn't seem to benefit either. It's not even voluminous, just dry. Wish I had canceled it before this last box arrived.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsay - We're truly sorry that our Big Softie did not pump correctly. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
louise S.
marzo 28, 2018
Color Care Volumizing conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
louise S.
marzo 28, 2018
Product smells really nice...but left hair to soft with no body.. It actually looked like I needed to wash my hair again. I did only use about a quarter size amount, because my hair is fine
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katie P.
marzo 14, 2018
Too Drying
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Katie P.
marzo 14, 2018
While I did want volume, I did not want my hair to feel like straw. It was very hard on my hair. The conditioner helped some but not enough. My hair felt very damaged after using this shampoo. I do not recommend this product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy B.
marzo 14, 2018
Pump was broke
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Kathy B.
marzo 14, 2018
Pump was broke when received.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica H.
marzo 11, 2018
Itchy and dry
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Jessica H.
marzo 11, 2018
This made me look like i have dandruff and washed the color out of my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica H.
marzo 11, 2018
Dry and itchy
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Jessica H.
marzo 11, 2018
After using this my scalp is dry and itchy with tons of flakes, I have never had dandruff in my life. It's miserable. It also washed the professional color right out of my hair. My hair is frizzy and feels more damaged.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - We're truly sorry that our Big Love left your scalp dry and itchy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Julia E.
marzo 5, 2018
doesn't spread on your hair easy
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Julia E.
marzo 5, 2018
you have to use a large amount in order to cover your whole hair.Doesn't spread easily as other conditioners .
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelli B.
febrero 26, 2018
I had an allergic reaction.
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Kelli B.
febrero 26, 2018
Not for me. My skin is to sensitive.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelli - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We want to make this right, and will be reaching out to you shortly. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tammy F.
febrero 25, 2018
Conditioner
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Tammy F.
febrero 25, 2018
I love the shampoo. Didn’t care much for the conditioner. It was hard to rinse out and it made my hair flat
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - We're truly sorry that our Big Softie did not provide the volume you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle E.
febrero 7, 2018
Shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Michelle E.
febrero 7, 2018
It take a lot of product for this to clean your hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Billie Mae S.
febrero 6, 2018
Is ok.
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Billie Mae S.
febrero 6, 2018
It is ok,, nothing special. Love unconditionally is a far better product. Bought both for choice and will stick to the other one. There is no extra volume after using this one either.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Billie Mae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Billie Mae S.
febrero 6, 2018
Wasn’t sure at first....
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Billie Mae S.
febrero 6, 2018
Didn’t write a review as wasn’t sure at first. Ive used it 2 or 3 times now and not impressed. I’ll stick to the heart lock it shampoo. I seem to have to use lots of this to get a lather
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Billie Mae - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Emily R.
febrero 1, 2018
Ok, but I won't be buying again.
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Emily R.
febrero 1, 2018
I have absolutely loved most of eSalon's products, so I was excited to try out this volumizing conditioner when I bought it last summer. I have naturally wavy/curly hair that tends to get flat as the day goes on. While this conditioner smells great, I have found that after using it, my hair is pretty dry and brittle -- it almost feels like I did not use any conditioner at all. For a while I tried using it only once a week, but even that seemed to be drying my hair out and I found I was compensating by using a lot of leave-in conditioner. This might be good for people that don't have a problem with dry hair or split-ends, but it wasn't for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emily - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lori P.
enero 20, 2018
Static and fly away
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Lori P.
enero 20, 2018
The volumizing products made my hair full of static and very fly away. Would not recommend.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lori - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori P.
enero 20, 2018
Gave me the fly aways
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Lori P.
enero 20, 2018
I did not like the volumizing products. My hair did not feel clean after shampooing and the conditioner left my hair full of static and very fly away. Would not recommend.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lori - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Janine P.
enero 17, 2018
Broken
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Janine P.
enero 17, 2018
Pump top arrived broken. Waiting for a replacement.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn A.
enero 17, 2018
Doesnt work as well as the shampoo
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Carolyn A.
enero 17, 2018
Have to use quite a bit of it to get knots out of your hair and doesn't smell as nice as the coresponding shampoo
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carolyn - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Becky N.
enero 9, 2018
Not for fine hair.
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Becky N.
enero 9, 2018
Hair felt healthy but weighed down. Didn't style well.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Becky - We value your feedback, and truly appreciate you reaching out to let us know our Big Softie Color Care Volumizing Conditioner did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Becky N.
enero 9, 2018
Not for fine hair
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Becky N.
enero 9, 2018
Hair felt healthy, but weighed down. Didn't style well. Did not provide volume.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Becky - We're truly sorry that our Big Love Color Care Volumizing Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa A.
enero 8, 2018
Unsubscribe me please
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Lisa A.
enero 8, 2018
eSalon is a fabulous product I can no longer use due to medical problems. Please stop sending promotional emails. Thanks
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Lisa - We can confirm you have successfully have unsubscribed from our promotional emails. You'll no longer receive information from eSalon.
PUBLICADO POR:
LORI B.
enero 8, 2018
Awesome first purchase
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
LORI B.
enero 8, 2018
This was great the first time I purchased but came with a " new and improved" logo this time and it leaves my hair like straw but I have 3 bottles:( now. Am very bummed
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Lori - We're truly sorry that you're disappointed with the new formulation of our Big Love Color Care Volumizing Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mirna H.
enero 7, 2018
Shampoo
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Mirna H.
enero 7, 2018
It doesn't provide much of volume & leaves my hair bit dry even after using conditioner :/
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Mirna - We're truly sorry that our Big Love Color Care Volumizing Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jen F.
enero 4, 2018
Doesn't lather
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Jen F.
enero 4, 2018
I am not so sure about this shampoo. It doesn't really lather and not at all unless I use a ton of it. I am using it and my hair though clean, is not any more voluminous
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Jen - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
roseanne K.
enero 1, 2018
defective pump
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
roseanne K.
enero 1, 2018
will not come out....turned it many, many times
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Rosanne - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Color Care Volumizing Conditioner to our attention. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Myra B.
diciembre 30, 2017
👎 don't like the smell
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Myra B.
diciembre 30, 2017
Ok. Don't like the smell. Won't purchase again.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Myra - We're sorry to hear you did not like the smell of our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tammi M.
diciembre 26, 2017
Not color protecting
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Tammi M.
diciembre 26, 2017
This product left me with a dark ring of color in the tub after washing. Did not in any way protect the color or assist in volumizing. Now I have a full bottle of something that will not be used again. Neither the shampoo bottle OR the conditioner bottle that I received say ANYTHING AT ALL ABOUT COLOR CARE, although, that is how it is sold. The color it washed away was eSalon color that I was very happy with but if the eSalon shampoo and conditioner do not protect the same brand hair color then the assumption would be they certainly would not protect any other brand of hair color. Will not be ordering this again and do not recommend.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Tammi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammi M.
diciembre 26, 2017
not so great
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Tammi M.
diciembre 26, 2017
This shampoo claims to increase volume and make your hair look fuller while protecting the color. It may protect the color, not as much color in the tub after only using the shampoo, although there was some but the volumizing was not there for me. Neither the shampoo bottle OR the conditioner bottle that I received say ANYTHING AT ALL ABOUT COLOR CARE, although, that is how it is sold. Will not be ordering this again, completely dissatisfied with this product.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Tammi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly W.
diciembre 25, 2017
On the fence...
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Kelly W.
diciembre 25, 2017
I’m such a big fan of the volumizing conditioner but the shampoo is letting me down. Maybe it’s just me but I just can’t get it to lather up in my hair. I feel like I’m not getting it spread through my hair and am having to use way too much product to get the job done. It does seem to clean my hair okay but it’s such an effort to do it. At this rate, I will go through a whole bottle of shampoo before I get even a third of the way through my bottle of conditioner.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Kelly - We're sorry to hear our Big Love Color Care Volumizing Shampoo has been a let down for you! The reason you are seeing a lack of lather with the shampoo, is that our shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Margaret K.
diciembre 24, 2017
Not for my natural curls
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Margaret K.
diciembre 24, 2017
This is not for me and my naturally curly hair. Some products make my hair feel like straw, however, it did provide volume, but only because my hair was frizzy and the curl was not very pretty at all.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Margaret - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not work with your naturally curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Margaret K.
diciembre 24, 2017
Not for my natural curls
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Margaret K.
diciembre 24, 2017
This is not for me and my naturally curly hair. Some products make my hair feel like straw, however, it did provide volume, but only because my hair was frizzy and the curl was not very pretty at all.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Margaret - We're truly sorry that our Big Love Color Care Volumizing Shampoo did not work with your naturally curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa F.
diciembre 23, 2017
Hard to use, but it does work.
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Lisa F.
diciembre 23, 2017
Works great on my hair. No getting around that, but takes forever and a day to get enough product out to be able to use on your hair. I have a bad arm, and I would be in pain for most of the evening and next day just from washing my hair. Product is great, but the bottles need work.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa F.
diciembre 23, 2017
Not Bad
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Lisa F.
diciembre 23, 2017
While it did help to keep the color vibrant, the issues I had were with the pump. Took forever to pump out enough shampoo to wash my hair.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Love Color Care Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen K.
diciembre 19, 2017
okay
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Kathleen K.
diciembre 19, 2017
Gets nice and foamy but try as I may I cannot get the pump to pump. I have to take the whole thing off. It's rather irritating and I'm afraid I'm going to knock it over and it's going to spill all over the shower.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Kathleen - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Love Color Care Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee.Keep an eye on your inbox for more details.
PUBLICADO POR:
Shawna M.
diciembre 16, 2017
If you like static
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Shawna M.
diciembre 16, 2017
I used this in conjunction with the "Big Love" shampoo and I am greatly disappointed. It left my hair feeling almost sticky-like and it was incredibly static-y. Maybe their other haircare products are not like this, but I would not recommend this one.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Shawna - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shawna M.
diciembre 16, 2017
Not what I expected
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Shawna M.
diciembre 16, 2017
It sure takes a lot of this product to spread evenly throughout my hair. I do not like the texture of my hair after using it. I used in conjunction with the "Big Softie" conditioner and I am disappointed. I absolutely hate the texture of my hair and it is incredibly static-y and feels almost sticky.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Shawna - We're truly sorry that you did not like the texture of your hair after using our Big Love Color Care Volumizing Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diane R.
diciembre 12, 2017
This product was not that unique
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Diane R.
diciembre 12, 2017
This shampoo didn't add volume to my hair. It was just like using ordinary shampoo. It was ok. It takes quite a few pumps to get a usable portion out of the container. With arthritis and wet hands this is challenging in the shower.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Diane- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love Color Care Volumizing Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Barb Z.
diciembre 8, 2017
yuck
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Barb Z.
diciembre 8, 2017
Drys out my hair other than that I see no difference.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Barb - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debra S.
diciembre 4, 2017
Need to us too much
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Debra S.
diciembre 4, 2017
Does not lather enough
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Debra - We're sorry to hear you had trouble achieving a proper lather with our Big Love Volumizing Shampoo. Our products are sulfate-free, meaning healthier hair and longer lasting color as lather-causing sulfates can strip your hair of moisture and color. To achieve a stronger lather, simply add water to the product once you've applied it to your hair and massage through your scalp. We hope this has been a big help for your Big Love.
PUBLICADO POR:
Agnes S.
noviembre 15, 2017
maybe it is not my hair type
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Agnes S.
noviembre 15, 2017
maybe it is not my hair type
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Agnes- We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Linda M.
noviembre 13, 2017
Not for me
Calificado: Color Care Volumizing Conditioner
PUBLICADO POR:
Linda M.
noviembre 13, 2017
Unable to tolerate due to fragrance allergies.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Linda- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda M.
noviembre 13, 2017
can't tolerate the smell
Calificado: Volumizing Color Care Shampoo
PUBLICADO POR:
Linda M.
noviembre 13, 2017
Although I like the fact that it is free of sulfates, etc. and it does seem to help with volume the smell is not something that I am able to tolerate. It is very hard to find products that don't have fragrances added to them making it very hard for people with allergies. So far the only product that has not caused me to have respiratory problems is your hair color, the color enhancing treatment.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Linda- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
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