I have straight thick hair and these products made me look terrible. The shampoo really dried up my hair and the conditioner failed to soften and untangle them. I would not recommend, Might work for others
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Giulia Z. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Repair Shampoo & Conditioner Duo. Upon reviewing your profile, we see that you have already discussed with our eSalon Team about your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rena K.
octubre 13, 2021
Could be better
Calificado: Repair Conditioner
PUBLICADO POR:
Rena K.
octubre 13, 2021
I am very disappointed in this product. I was expecting a deep moisturizing and detangleing result. I can feel how a moisturizer goes once I put it on, this did not feel right. It was hard to comb out and left my hair stacticie and dry. The classic conditioner is much better. I just wanted something like the classic but stronger, more detangling and moisturizing. When the conditioner is on I want it to feel like slime. I love the color and other products, this is the first one that I'm not crazy about.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marian W.
octubre 6, 2021
Not a good product
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Marian W.
octubre 6, 2021
These products left my hair feeling coarse and unclean. I went back to Redken All Soft.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marian - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laurenna W.
septiembre 22, 2021
I was hoping for more
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Laurenna W.
septiembre 22, 2021
I too was excited to get this, hoping it'd tame my over-colored, bleached & recolored hair, but I'm still left with frizzy, dry hair. I was also really bummed about the scent. I love the scent of the packets that come with my color & assumed this would be the same, but it's very, very subtle. I am ordering the moisture shampoo & conditioner with my next order & truly hope I like its scent better & that it actually does something for my dry, frizzy hair that should be soft waves. Again, it's a shampoo & conditioner but don't see much repairing going on. If the other doesn't moisturize or smell like the mini ones, may have to figure out which one that is.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Eirinn J.
septiembre 20, 2021
Ehhhh
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Eirinn J.
septiembre 20, 2021
They work and they're great just dont like the scent.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eirinn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Danielle Q.
agosto 18, 2021
Conditionneur
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Danielle Q.
agosto 18, 2021
J'ai l'impression que mes cheveux graissent ????
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Danielle Q. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que notre Repair Conditioner ne vous convient pas. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
kellie C.
agosto 9, 2021
Made my hair very static
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
kellie C.
agosto 9, 2021
Not for me made my hair static will give away and go back to esalon moisture
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kellie C. - Thank you for your feedback. We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Terra S.
agosto 8, 2021
Nope
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Terra S.
agosto 8, 2021
Did not like this at all. Shampoo felt like it was still in my hair after rinsing several times and the conditioner smelled terrible and did not contribute any moisture to my strands. I gave both bottles away after using them twice. The person I gave them to did not like them either.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terra - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation! We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sonia T.
agosto 3, 2021
Not wowed
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Sonia T.
agosto 3, 2021
It was okay but I was not wowed by this product
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sonia - We’re truly sorry that our Repair Shampoo and Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rachele D.
julio 29, 2021
could leave better moisture
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Rachele D.
julio 29, 2021
could leave better moisture
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachele - We're truly sorry that our Repair Shampoo + Conditioner Duo did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Donna G.
julio 28, 2021
Not for me
Calificado: Repair Color Care Shampoo
PUBLICADO POR:
Donna G.
julio 28, 2021
I had hoped it would fade my hair quicker so i could put the new colour on.
Not for me
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna G.- We appreciate your feedback here at eSalon! We're truly sorry that our Repair Color Care Shampoo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Andreea S.
julio 24, 2021
Not worth it
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Andreea S.
julio 24, 2021
Really disappointing shampoo, going back to Olaplex.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Andreea S.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with our Repair Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Sabine J.
junio 18, 2021
Shampoo und Spülung
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Sabine J.
junio 18, 2021
Bin nicht ganz zufrieden damit
Meine Haare sind nach dem waschen eher wie Stroh.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine J. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Repair Shampoo + Conditioner Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
molly G.
mayo 25, 2021
Would not recommend
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
molly G.
mayo 25, 2021
This left my color-treated hair feeling even more dry and stiff. I have been using this for more than a week to wait to review it. I thought it would be easy to get my shampoo from here as I am getting my color from esalon as well, but unfortunately, these shampoo and conditioners are not it. Very unhappy with these products.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Molly - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pamela W.
mayo 22, 2021
Not Happy Duo
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Pamela W.
mayo 22, 2021
I was very excited when the duo arrived since I love the color system, however I have used this product for a week now and I have to say it does not measure up to my current cleansing/conditioner system.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Pamela - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the cleansing and conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tamara D.
mayo 22, 2021
not impressede
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Tamara D.
mayo 22, 2021
I've paid less for better quality. Very disappointed.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Tamara - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tanya S
mayo 17, 2021
Extremely drying!!
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Tanya S
mayo 17, 2021
Won't put this on my hair again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tanya - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the hydration that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jen G.
mayo 12, 2021
Not a fan
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jen G.
mayo 12, 2021
Left hair too difficult to curl
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jen - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide manageability to your curls that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
sherri S.
mayo 12, 2021
Doesn't do what it says it should do for my hair
Calificado: Repair Conditioner
PUBLICADO POR:
sherri S.
mayo 12, 2021
This conditioner does not do any of the things described it should do to my hair
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sherri - We're truly sorry that our Repair Color Care Conditioner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Marie V.
mayo 5, 2021
Repair Shampoo + Conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Marie V.
mayo 5, 2021
Not happy with this product at all. It dried out my hair something horrible. I had to use a leave in conditioner just to comb my hair out.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marie - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sue A.
mayo 3, 2021
Repair shampoo and conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Sue A.
mayo 3, 2021
Made my hair dry and frizzy. Did not like it, won’t buy again
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sue - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra K.
abril 27, 2021
Hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Sandra K.
abril 27, 2021
Made my hair feel limp and fluffy was not for me sorry
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra K. - Thank you for your feedback! We're truly sorry for the disappointing experience you have had with our Repair Shampoo & Conditioner Duo. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details!
PUBLICADO POR:
Theresa N.
abril 24, 2021
Repair Shampoo and conditioner duo
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Theresa N.
abril 24, 2021
Delivery is fast. But I don't like them because the Shampoo make my hair too dry than I expected, also conditioner cause my hair falling down a lot. I disappointed about them.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer G.
abril 3, 2021
Allergic reaction?
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jennifer G.
abril 3, 2021
I tried this duo thinking it would be great to keep my hair feeling healthy but I ended up with a scalp full of tiny scabs, which is the opposite of healthy feeling hair. I now have this shampoo and another expensive autoshipped set as well that are unusable. I'm disappointed because I really like the colour care shampoo that comes with my colour orders.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We're truly sorry that our Repair Shampoo and Conditioner did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carmen T.
marzo 23, 2021
Horrible
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Carmen T.
marzo 23, 2021
It was not made for my hair. Does not condition. Leaves my hair feeling harsh.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Carmen - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eva Maria W.
marzo 19, 2021
Nichts für mich
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Eva Maria W.
marzo 19, 2021
Der Geruch ist nicht besonders angenehm, aber das hätte ich noch akzeptiert. Meine Haare sind trockener geworden. Ich habe das Duo 14 Tage benutzt und alle zwei Tage meine Haare damit gewaschen. Leider kommt auch noch eine allergische Hautreaktion hinzu. Da ich das Duo unter der Dusche benutze, traten an Schulter, Armen und Hüfte große rote juckende Flecken auf. Nach Absetzen des Duos ist alles wieder ok.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eva Maria W. Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Repair Shampoo + Conditioner Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Juanita G.
marzo 15, 2021
Shamoo/conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Juanita G.
marzo 15, 2021
Didn't like it very much, Didn't condition very well. Sorry. Won't buy this again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Juanita - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angel H.
marzo 15, 2021
Drying
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Angel H.
marzo 15, 2021
It was so drying it made my hair feel like straw!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angel - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mimi P.
marzo 13, 2021
Difficulty squeezing the liquid out of the bottle
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Mimi P.
marzo 13, 2021
It's very hard to squeeze out the product because the bottles are too rigid. Also, my hair is unmanageable after using the products.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mimi - We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Julie K.
marzo 1, 2021
Drying
Calificado: Repair Shampoo
PUBLICADO POR:
Julie K.
marzo 1, 2021
I used once and I felt like it dried my hair I have natural curly hair so I Will not get again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We're truly sorry that our Repair Color Care Shampoo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy M.
febrero 25, 2021
Lacks detangling
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Kathy M.
febrero 25, 2021
I have waist length hair....I hoping for the money that product would detangle better but it doesn't. Even when using a no so cost effective amount of conditioner.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kathy - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa A.
febrero 19, 2021
Not great quality products. Hair dry and brittle feeling.
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Lisa A.
febrero 19, 2021
I understand that disodium laureth sulfosuccinate and sodium lauryl sulfoacetate are questionable ingredients for color treated hair. Although they aren’t ‘sulfates’ and are supposed to be ‘less harsh’, they’re not touted as great ingredients. I’m surprised to see these ingredients in the products being offered here.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah H.
febrero 16, 2021
Not for me!!
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Deborah H.
febrero 16, 2021
Sadly I didn’t enjoy this product, I didn’t find it to be any different than that I would buy off the shelf.
My hair didn’t feel great and there was no shine.
I also had to wash my hair before I normally do.🥺
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lyn! Thank you for sharing your feedback with us. I am sorry to hear that the Repair Conditioner left your hair dry. - Please check your emails we've emailed you with the solution.
PUBLICADO POR:
Renee M.
febrero 14, 2021
A little disappointed
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Renee M.
febrero 14, 2021
I originally wanted the Moisture Shampoo & Conditioner. Since it wasn't available, I opted for the Repair pair.
I was hoping it would smooth out the frizziness, but it didn't happen. Not sure what to do with it now.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Renee - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Francess W
febrero 10, 2021
Conditioner and Shampoo
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Francess W
febrero 10, 2021
Conditioner and Shampoo -not rich enough
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Francess - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the richness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rebecca S.
febrero 8, 2021
Will not purchase Again
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Rebecca S.
febrero 8, 2021
I decided to try this repair duo as I love the classic shampoo and conditioner..but this one disappointed me as its a repair product but left my hair in worse condition than before i used it...i have fine hair and it's in decent condition but I figured if the classic leaves my hair shiny and soft..the repair would be even better...i was wrong..it left it feeling coarse and greasy...so I tried using less product the next time and it was not enough to detangle it and still left it with some sort of greasy residue and the texture wasn't anything like what the classic shampoo and conditioner left me with...the classic is amazing..this one I need to remove from my autoship.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brenda P.
febrero 7, 2021
Not for me
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Brenda P.
febrero 7, 2021
I neither like nor dislike these products, since I was really wanting the moisture pair and it wasnt available I used this and it was ok.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia T.
febrero 7, 2021
Did Not Work For Me
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Patricia T.
febrero 7, 2021
Sadly, this shampoo/conditioner duo did not help my hair at all. I just use the Suave Repair Shampoo/Conditioner now. This stuff just made my hair seem really dried out and frizzied up. Didn't work!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathy B.
febrero 2, 2021
Too heavy for my fine hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Kathy B.
febrero 2, 2021
Repair shampoo and conditioner, while a very nice product, is too heavy for my fine hair. The shampoo left my hair looking oily. The conditioner was good if I could avoid getting it anywhere but the ends.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kathy - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda M.
enero 28, 2021
Didn’t work for me
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Linda M.
enero 28, 2021
I bought this shampoo and conditioner to help restore some life to my very dry hair. I wash my hair every 3 days and I noticed no difference using this duo. At the suggestion of my hairstylist, I am going to try a co-wash or just rinse and use a conditioner alone. I am trying eSalon co-wash now.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather C.
enero 28, 2021
Too Dry
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Heather C.
enero 28, 2021
I was hoping this would help with the repairing of dying my root every 10 weeks but it made matters worst,
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katharine K.
enero 25, 2021
Repair Shampoo & Conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Katharine K.
enero 25, 2021
This is the first time I’ve used a shampoo from ESalon. The shampoo left my hair feeling greasy and limp, unfortunately. Love the color, though, so I’ll stick with that!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katharine - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marilyn R.
enero 20, 2021
conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Marilyn R.
enero 20, 2021
Not enough moisture for conditioner
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marilyn - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisturizing experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kay A.
enero 16, 2021
Male Cologne scent
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Kay A.
enero 16, 2021
Smells like Ace men’s cologne (even after hair has been dried and styled). Not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kay - We're truly sorry that our Repair Shampoo + Conditioner Duo did not smell as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karla R.
enero 11, 2021
Shampoo and Conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Karla R.
enero 11, 2021
I purchased these because my hair still had a lot of brassiness after coloring. These products do not leave my hair feeling soft. They just did not work for me.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Karla- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the softness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anya B.
diciembre 8, 2020
Strong smell, otherwise ok
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Anya B.
diciembre 8, 2020
I noticed my hair getting really dry and thin with the winter setting in so got this shampoo/cond set. Hydrating sets usually weigh down my hair too much. I am underwhelmed so far. Shampoo is nice and leaves hair clean, but conditioner is not giving me the effect I was looking for (thirsty hair wants more:-)). It is very thick and does not feel as emolliating enough. My hair feels just as frizzy, although not as bad as before. My biggest qualm is the smell - it is way too strong, I constantly feel like someone is standing next to me. I am sensitive to smells in general, and not used to have such strong smell around me, feeling it on me is even more disturbing. Thankfully, I do not have allergic reaction to it, like to some others, but it is still too intrusive for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Anya - We're truly sorry that our Repair Shampoo and Conditioner did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Hanna K.
diciembre 7, 2020
Not for my hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Hanna K.
diciembre 7, 2020
I prefer moisture shampoo and conditioner
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Hanna - We're truly sorry that our Repair Shampoo + Conditioner Duo did not work for you. We have reached out to you via email to suggest you another product that might better suit your needs and goals! We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stacy C.
noviembre 30, 2020
Good shampoo but
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Stacy C.
noviembre 30, 2020
It is nice shampoo but there something in it that made me itch so I had to stop using it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacy - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide perform the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rose E.
noviembre 27, 2020
Repair Shampoo and Conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Rose E.
noviembre 27, 2020
These smell great and lather up nicely but I see no difference in these products vs any other regular shampoo. I have dry hair that coloring doesn’t help, so I thought this may help soften my texture but sadly it does not. I have used this for a few weeks now and see no noticeable difference.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rose- We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Alysia L.
noviembre 27, 2020
Hair Product
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Alysia L.
noviembre 27, 2020
I have been using this shampoo and conditioner since dying my hair two weeks ago (first time dying my hair with e-salon). Since using this my hair is faded, stringy looking and has a feel like dry/course-like texture. For my hair I will not buy this again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alysia- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah D.
noviembre 13, 2020
Just not for my hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Deborah D.
noviembre 13, 2020
The product I am sure is good, but with the last color I received something was wrong and it really damaged my hair. As a result I need really deep conditioner right now and this one is not it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Deborah - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Erika J.
noviembre 7, 2020
Zu schwer
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Erika J.
noviembre 7, 2020
Leider kein gewünschtes Ergebnis Produkt zu schwer.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Erika J. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Repair Duo nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Pauline C.
octubre 27, 2020
Very nice smell - not good for me
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Pauline C.
octubre 27, 2020
Does not work in my hair makes it dry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pauline- We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Willo B.
octubre 25, 2020
My hair doesn’t like it.
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Willo B.
octubre 25, 2020
I have tried many Salon products and I feel its more of a store product, but my hair is picky.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Willo - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda P.
octubre 16, 2020
DRIED MY HAIR
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Amanda P.
octubre 16, 2020
I purchased this for my color/ damaged hair that needed repairing. This shampoo and conditioner left my hair so dry and weird feeling. I'm saddened because it smells AMAZING!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Trina Avalos R.
octubre 8, 2020
Lather wasn't as great as what's included in order
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Trina Avalos R.
octubre 8, 2020
I wanted a shampoo that lathers up more like the one in thr kit This one wasn't anything special..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trina- We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Colleen L.
septiembre 10, 2020
Horrible conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Colleen L.
septiembre 10, 2020
The shampoo is silky and lathers very well BUT for a repair conditioner it feels awful. Almost like an ingredient is missing. Most conditioners feel silky as you apply to your hair, when you rinse, and afterwards BUT not this repair conditioner. Horrible. This is the only product I've been dissatisfied with and will not ever purchase it again - not worth the cost at all!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Colleen - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan A.
septiembre 10, 2020
Repair shampoo and conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Susan A.
septiembre 10, 2020
Feels nice on your hair but prefer the volume shampoo and conditioner
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Susan A. - Thank you so much for sharing your feedback with us! We’re pleased to hear that you’re enjoying our Repair Shampoo & Conditioner. However, you have a preference for our Volumizing Duo. We're always looking to improve our service and products. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jonica B.
septiembre 7, 2020
smells great
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jonica B.
septiembre 7, 2020
I love the smell but the product really did not work with my hair. My hair was very dry and tangled after using this product and I had to recondition with my matrix conditioner to get my hair soft again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jonica - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel G.
agosto 27, 2020
It’s nice but don’t love fragrance
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Rachel G.
agosto 27, 2020
It’s decent just don’t love fragrance
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - We’re truly sorry that our Repair Shampoo + Conditioner Duo's fragrance did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather B.
agosto 18, 2020
Not a fan
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Heather B.
agosto 18, 2020
I love my customized hair color, however I’m not a fan of the shampoo and conditioner. I feel like it leaves my hair very dry and it’s to purfumey (not sure if that’s a word) for my sensitive nose. Again I LOVE their hair coloring line and will continue to use that, but I don’t think I’ll order the shampoo or conditioner again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the moisture or scent that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debra D.
agosto 8, 2020
Disappointed
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Debra D.
agosto 8, 2020
On the top of my list for shampoo/conditioner is the smell. Upon reading other reviews, people seemed to like the smell of this product, however, my smell meter gives it a D. As fair as how it leaves my hair, I am very disappointed. It does not seem to do anything that other shampoos & conditioners do. Even though I had at least half a bottle of each left, I threw the rest out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elsie Blount
agosto 1, 2020
Did nothing not as advertise
Calificado: Repair Shampoo
PUBLICADO POR:
Elsie Blount
agosto 1, 2020
Not as advertised
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elsie - We’re truly sorry that our Repair Color Care Shampoo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Justashopper
julio 29, 2020
Nah
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Justashopper
julio 29, 2020
Smells good but doesn't work. Don't buy.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Justashopper - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the improvement and results that you expected on your hair. We thank you for your feedback.
PUBLICADO POR:
Jennifer D.
julio 28, 2020
1 Star for fragrance
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jennifer D.
julio 28, 2020
The fragrance in this duo is strong and stays on my hair for days. I do not like it at all and will never buy again. Why not just produce a clean product free of fragrances?!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We're truly sorry that our Repair Shampoo and Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stephanie P.
julio 23, 2020
Chemical odour and residue
Calificado: Repair Color Care Shampoo
PUBLICADO POR:
Stephanie P.
julio 23, 2020
Smells as if you’ve just freshly coloured your hair (chemical odour) and left hair feeling as if you hadn’t actually fully rinse the shampoo (although I even got back into the shower afterward for another rinse, just to make sure). It did seem to be very moisturizing though (the only reason why it got two stars instead of one), but I threw it out after using it for a couple days, as I really didn’t like the way it left my hair feeling and smelling.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We're truly sorry that our Repair Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
CJ Jones
julio 23, 2020
Not good
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
CJ Jones
julio 23, 2020
Not worth the money
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
CJ - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide repair that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Janice P.
julio 21, 2020
Didn’t notice a difference
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Janice P.
julio 21, 2020
While these products had a nice scent, I honestly didn’t notice a difference in my hair by using these from another shampoo-conditioner brand for colored hair!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Janice- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jodi J.
julio 18, 2020
Shampoo & conditioning
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jodi J.
julio 18, 2020
My ends it did not do what I wanted!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jadi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon B.
junio 30, 2020
Not what I'd hoped for Colour Care Products
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Shannon B.
junio 30, 2020
I purchased this shampoo/conditioner duo with my first hair-colour order hoping that it would provide the gentle cleaning needed for colour-treated hair, and that since it was from the same company might work better with the colour.
I had to stop using it in pretty short order. Unfortunately, I think e-colour itself is pretty hard on my hair to begin with, and the shampoo/conditioner just magnified the issues I've been having. The shampoo quickly turned my hair into dry fly-away straw, and my once healthy hair completely lost it's shine, body and texture. It also did not prevent the colour from fading (it lost its lustre very quickly), so I decided to just switch to some gentler salon brands instead. Discontinuing the shampoo/conditioner definitely helped improve things, but my hair's still hurting.
Cannot recommend based on my experience. It left my hair feeling awful.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Shannon B. - We're truly sorry that our Repair Shampoo & Conditioner did not provide the gentle cleaning you expected. We have reached out to you via email to remedy this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details!
PUBLICADO POR:
Diane T.
junio 25, 2020
Nope
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Diane T.
junio 25, 2020
My hair is extremely dry. Not from processing or from poor care. I take very good care of my skin and hair. I get much better results from drug store brands and will return to those
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - We’re truly sorry that our Repair Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claudia C.
junio 22, 2020
Make my hair dryer!!
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Claudia C.
junio 22, 2020
These shampoo and conditioner hasn’t been good for my hair!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Claudia - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide hydration that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theresa H.
junio 21, 2020
Hair felt dry after product
Calificado: Repair Conditioner
PUBLICADO POR:
Theresa H.
junio 21, 2020
No noticeable difference after using product
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Theresa - We’re truly sorry that our Repair Color Care Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather S.
junio 6, 2020
Makes my scalp itch and flake.
Calificado: Repair Conditioner
PUBLICADO POR:
Heather S.
junio 6, 2020
Something in this doesn’t agree with my scalp.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Repair Color Care Conditioner did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindee D.
mayo 26, 2020
Felt too thick and heavy
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Cindee D.
mayo 26, 2020
Too thick and heavy feeling. Very hard to rinse out. First time purchase, would not buy it again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Cindee - We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karine S.
mayo 19, 2020
Duo
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Karine S.
mayo 19, 2020
Shampoing ne mousse pas difficile à doser. Après shampoing ne fait pas briller les cheveux ils sont moins secs mais encore un peu ...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karine - Nous sommes vraiment désolés d’apprendre que notre Repair Shampoo + Conditioner Duo n'a pas fourni le résultat auquel vous vous attendiez. Nous allons vous contacter par email pour vous proposer un produit qui répondra mieux à vos besoins
PUBLICADO POR:
Kelly P.
mayo 19, 2020
No Noticeable Improvement
Calificado: Repair Conditioner
PUBLICADO POR:
Kelly P.
mayo 19, 2020
I have used this a few times now and it doesn't seem to work into my hair well where I have to apply a lot just to be able to comb it through. Even after leaving it on for 5+ minutes, my hair feels tangled. There haven't been any noticeable results yet but I'll finish the bottle off and see if this changes.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kelly - We're truly sorry that our Repair Color Care Conditioner did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jackie H.
mayo 12, 2020
Kinda conditions.
Calificado: Repair Conditioner
PUBLICADO POR:
Jackie H.
mayo 12, 2020
Left my fine hair frizzy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jackie - We're truly sorry that our Repair Color Care Conditioner did not provide the repairing quality that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa W.
mayo 11, 2020
No Noticable Difference
Calificado: Repair Conditioner
PUBLICADO POR:
Melissa W.
mayo 11, 2020
I can find less expensive conditioner at Walmart that is at least if not more nourishing than this proved to be. I used it about 3 times and then threw the rest away and went back to what I had used before.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Repair Color Care Conditioner did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Gabrielle D.
mayo 10, 2020
Not as expected
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Gabrielle D.
mayo 10, 2020
I am disappointed it the moisture shampoo and conditioner. They did not leave my hair feeling soft at all.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Gabrielle- We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sally P.
mayo 9, 2020
Avis partagé
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Sally P.
mayo 9, 2020
Odeur et texture toujours géniales, mais ayant les pointes sèches et les racines qui ont tendance a regraisser rapidement je trouve que cette gamme alourdit le cheveux !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sally - Nous sommes désolés que vous n’êtes pas satisfaite de notre Repair Shampoo + Conditioner Duo. Nous allons vous contacter par email afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Freyal B.
mayo 7, 2020
The old packaging formula was nice
Calificado: Repair Shampoo
PUBLICADO POR:
Freyal B.
mayo 7, 2020
This new formula packaging is not doing good to the hair. Hair feels heavy weighted after wash
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Freyal- Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Yvonne
mayo 6, 2020
Repair conditioner
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Yvonne
mayo 6, 2020
I have long hair. This condition is not very effective with hair tangling once out of shower. Will not repurchase. The shampoo is fine.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yvonne- We're truly sorry that our Repair Shampoo + Conditioner Duo did not perform as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ana S.
mayo 3, 2020
This item didn't arrive with my colour.
Calificado: Repair Color Care Conditioner
PUBLICADO POR:
Ana S.
mayo 3, 2020
Not received item
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ana - We're truly sorry you did not receive our Repair Color Care Conditioner as expected. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
My G
abril 30, 2020
Not great
Calificado: Repair Conditioner
PUBLICADO POR:
My G
abril 30, 2020
My hair has been very dry since using this product.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
My G - Thank you for your feedbacks. We apologize for the disappointing experience you have had with our Repair Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer C.
abril 28, 2020
Not for curly hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jennifer C.
abril 28, 2020
I have half Latin hair it’s very curly. But I have to use so much of the conditioner to make it soft. The shampoo is great but I need a better conditioner
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jennifer - We’re very sorry to hear that you were so disappointed with the Repair Shampoo + Conditioner Duo -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Aurelie G.
abril 27, 2020
Rend les cheveux gras
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Aurelie G.
abril 27, 2020
Le lendemain mes cheveux sont gras en dessous sinon quand on fait le shampooing et le soin le 1er jour c est top peut-être ne convient il pas a ma nature de cheveux?
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurelie - Nous vous remercions de vos avis. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Repair Shampoo + Conditioner Duo. Nous vous contacterons par email, pour vous assister davantage !
PUBLICADO POR:
Angie H.
abril 22, 2020
Conditioner is not hydrating.
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Angie H.
abril 22, 2020
The shampoo isn’t too bad but the conditioner is terrible. I thought it would be salon quality but it really does not provide any conditioning. I can’t even describe the texture it gives my hair when I put it in my hair. And the smell is terrible. So bummed that is isn’t better. I do, however, love the hair color! So I feel bad about leaving this review. Just not happy about money spent on the shampoo and conditioner.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Angie H. - We're truly sorry that our Repair Shampoo + Conditioner Duo did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details
PUBLICADO POR:
Marci W.
abril 17, 2020
Static
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Marci W.
abril 17, 2020
It makes my hair staticky. I use it once a week to clarify it.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marci W. - Thank you for your feedback. We're truly sorry that our Repair Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Pamela D.
abril 16, 2020
Scent
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Pamela D.
abril 16, 2020
I like products with fresh scents like grapefruit. Otherwise, the product works well.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pamela D. - Thank you for your feedback! We are so thrilled to hear that you like our Repair Shampoo + Conditioner Duo. We appreciate you taking the time to try it out, and to share your experience with us. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mindy S.
abril 11, 2020
Dry
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Mindy S.
abril 11, 2020
Leaves my hair very dry
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mindy S. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Repair Shampoo + Conditioner Duo did not provide the expected outcome. To rectify this situation, we have reached out to you via email to see what we can do. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Kelsey L.
abril 8, 2020
Makes my hair brittle
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Kelsey L.
abril 8, 2020
My hair had been brittle and worry since using
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kelsey L. - We apologize for the disappointing experience you had with our Repair Shampoo & Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Holly H.
abril 6, 2020
Not what I was hoping
Calificado: Repair Conditioner
PUBLICADO POR:
Holly H.
abril 6, 2020
I don’t like the smell. It doesn’t really seem to do much conditioning.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Holly H. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lyse K.
abril 6, 2020
Not great for dry hair
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
lyse K.
abril 6, 2020
Need something better for dry frizzy hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
lyse K. - Thank you for your feedback. We apologize for the disappointing experience you had with our Repair Shampoo & Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Rachel M.
abril 4, 2020
My order
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Rachel M.
abril 4, 2020
I never received them. I forgot all about them.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rachel M. - Thank you for reaching out to us. We have contacted you via email to remedy this situation. Please, keep an eye on your inbox for more details!
PUBLICADO POR:
Linda M.
marzo 27, 2020
A little disappointed
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Linda M.
marzo 27, 2020
Leaves my hair feeling weighted down, flat.
No volume at all, feels like my hair gets dirty fast.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Linda M. - Thank you for your feedback. We are so sorry that our Repair Shampoo + Conditioner Duo did not work for you. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura G.
marzo 23, 2020
Rash on face neck
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Laura G.
marzo 23, 2020
I used both products and had a rash in neck and face won't buy again
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laura - We're truly sorry that our (product) did not provide Repair Shampoo + Conditioner Duo that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Megan D.
marzo 15, 2020
Smells great wish it were larger
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Megan D.
marzo 15, 2020
I love the smell, but wish there was more product in the bottle. Doesn't help as much as I hoped with detangle.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Megan - We're truly sorry that our Repair Shampoo + Conditioner Duo did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details!
PUBLICADO POR:
Jayda J.
febrero 28, 2020
My hair looks and feels worse than before I tried it!
Calificado: Repair Shampoo + Conditioner Duo
PUBLICADO POR:
Jayda J.
febrero 28, 2020
I was so excited to try this product after reading all the wonderful reviews but I have been using this Repair Shampoo for almost one month now and my hair looks and feels worse! It is so dry and still very damaged. I also don't like how the bottles are so small it seems like you go through it so fast before you have to order more! I wish it would have worked for me.
0 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jayda - We're truly sorry that our Repair Shampoo and Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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