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Joyce - While we're glad that you're enjoying our Heart Lock overall, we're sorry that you were unhappy with the scent. We're constantly looking to improve our service and products based on what clients, like you, share with us.
CMM01 - We're truly sorry that our Classic Shampoo did not provide the results that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
PATRICIA L P.
March 20, 2023
WORST SHAMPOO OF ALL TIMES
POSTED BY:
PATRICIA L P.
March 20, 2023
This shampoo is so watery compared to the shampoo by the same name that they send with the color. It's absolutely junk. I actually still have some from the first order. AND when you cancel the order, they miraculously have it turned back on and expect you to pay for it! So, eSalon, that is what is called a bad business decision. When you sell junk, you sometimes have to eat it.
Patricia - We're truly sorry that our Classic Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Conejo Valley User
January 14, 2022
Too hard to get out of bottle
POSTED BY:
Conejo Valley User
January 14, 2022
Good product but it's wasteful for me since I can't get it out of the bottle.
Hi Joyce, we're truly sorry that you're having a hard time opening our Classic Color Care Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lizabeth M.
December 2, 2021
Started fine and after few washes go wrong
POSTED BY:
Lizabeth M.
December 2, 2021
I started to uses this shampoo it work fine but after a few washes my scalp is itch and makes my hair dry like straw it didn't foam look my hair is still dirty my color is faded away Quick so sad
I wish esalon can give an exchange to shampoo moisture
Because this one is dissaponted me
I really want to try the shampoo moisture I order the conditioner moisture
Lizabeth - We're truly sorry that our Classic Color Care Shampoo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Emma F.
December 2, 2021
Makes my hair greasy
POSTED BY:
Emma F.
December 2, 2021
I was really looking forward to trying this, I've tried it twice just to make sure but it feels like it leaves my hair with a film on it. Looks greasy really quickly and limp. Very disappointed.
Emma F. - We appreciate your feedback here at eSalon! We're truly sorry that our Classic Color Care Shampoo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Joy R.
December 1, 2021
Just ok
POSTED BY:
Joy R.
December 1, 2021
This shampoo doesn’t really lather up well and leaves my hair flat.
Joy - We're truly sorry that our Classic Color Care Shampoo did not provide the volume that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Susan C.
June 25, 2021
Not like the sachets
POSTED BY:
Susan C.
June 25, 2021
I ordered this after using the sachet included in the colour kit. It doesn't produce the luxurious lather like the sachet. It also doesn't get all my hair spray out. Disappointed.
Susan C. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Classic Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep an eye on your inbox for more details.
Theresa- We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Marsha - We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra K.
October 7, 2020
Hair
POSTED BY:
Sandra K.
October 7, 2020
Tried it today I found it made my hair feel greasy at the roots
Even using small amount
Sorry
Sandra K. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Classic Color Care Shampoo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Ivette P.
May 31, 2020
great packing
POSTED BY:
Ivette P.
May 31, 2020
I let it expire on my first order so I can comment properly.
Freyal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Janet P.
April 21, 2020
it's fine, don't like the smell
POSTED BY:
Janet P.
April 21, 2020
this comes with your color kit...I'm not a fan of the smell but the product works great.
Janet P. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort during your application with our Heart Lock it. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Joanne W.
February 25, 2020
High lights
POSTED BY:
Joanne W.
February 25, 2020
My review is not on the shampoo but the highlighter kit. My hairdresser used it on my hair following the directions exact and the results were less then expected. Barely observable. Very disappointed. Joanne Walchak
Joanne - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We're always looking to improve our service and products, and truly value everything our clients’ say.
POSTED BY:
Patty J.
January 17, 2020
Wouldn’t buy again....
POSTED BY:
Patty J.
January 17, 2020
I liked this shampoo at first but it seemed to coat my hair and became greasy
Patty - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa G.
September 2, 2019
Great product
POSTED BY:
Lisa G.
September 2, 2019
Nice light smell. Disappointed in the size for price.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pricing our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Christine - We're truly sorry that our Classic Color Care Shampoo did not provide the feel or shine you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cindy S.
June 19, 2019
It's okay
POSTED BY:
Cindy S.
June 19, 2019
This shampoo is okay. I wonder if I'm using too much? It seems a bit harsh on my fine hair.
CJ S. - Thank you for your feedback. We apologize for the experience you had with our Classic Color Care Shampoo. We have reached out to
you via email regarding your question above. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Jean - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer M.
June 1, 2019
Okay
POSTED BY:
Jennifer M.
June 1, 2019
Okay to maintain color just not enough moisture for naturally thick and curly hair
Jennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Anne - We're truly sorry that our Classic Color Care Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Shay M.
April 24, 2019
I've used the HEART line for awhile.
POSTED BY:
Shay M.
April 24, 2019
I've used the HEART line for awhile and have now been getting this item in my order. If this has replaced the HEART line then it seems to have changed and not for the better. My hair isn't nearly as soft or manageable. I'm also not a fan of the new packaging (prefer the pump and or thumb push cap).
Shay - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Color Care Shampoo. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
Denise - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It
Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Joy M.
April 24, 2019
Classic Color Care Shampoo
POSTED BY:
Joy M.
April 24, 2019
I have tried this several times, and I guess if you have oily hair this does not work at all. I checked the bottle several times to see if it was cream rinse instead of shampoo. The shampoo is a thick white cream like conditioner and did not get my hair clean at all. I used a little bit of it, normal amount and a larger portion of it. Washed my hair once and rinsed it, twice and rinsed it and even three times and rinsed it. All the times I tried it my hair the next day was like I really had not washed it and did not look clean. If you have oily hair I don't think this would work for anyone. Needless to say I am going to throw away what is left.
Joy - We're truly sorry that our Classic Color Care Shampoo did not provide the cleansing quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lynn - We're so happy to hear that you're enjoying Classic Color Care Shampoo and are interested in the Conditioner as well! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Donna D.
April 10, 2019
Shampoo is fine, but not the new packaging.
POSTED BY:
Donna D.
April 10, 2019
Shampoo the same as before, which is just fine for me. But I do not care for the new packaging. It looks cheap to me, and too similar to the conditioner.
Donna - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer W.
March 24, 2019
Unsure
POSTED BY:
Jennifer W.
March 24, 2019
Seemed to have to use a lot and still didn’t really suds hair and didn’t feel like my hair was clean
Jennifer - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Celia W.
February 16, 2019
Classic shampoo
POSTED BY:
Celia W.
February 16, 2019
I thought it would smell great and make my hair shine. It does not so I’m disappointed.
Celia - We're truly sorry that our Classic shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Shirley - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Zettie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmela C.
February 1, 2019
It is Ok.....it isn't bad but it isn't special either
POSTED BY:
Carmela C.
February 1, 2019
There are so many good products available on the shelf from retailers that this isn't anything unique. it smells "common" and doesn't make my hair feel any better or look better. Thumbs down...too $$$ for nothing special
Carmela - We're truly sorry that our Classic Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Anali M.
January 31, 2019
Worked ok
POSTED BY:
Anali M.
January 31, 2019
I didn’t notice any difference from any other shampoo
Anali - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Vicki J.
January 30, 2019
Classic Shampoo
POSTED BY:
Vicki J.
January 30, 2019
I don't know what has changed or if it has but this past six months using the Classic Shampoo I have found it seems "cheaper". It doesn't lather very well, requires more shampoo. Not very happy with this product. When I color my hair I have to use another shampoo in addition to the sample of the classic.
Vicki - We're truly sorry that our Classic Shampoo did not provide the lather you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne S.
January 27, 2019
Your 100% guarantee
POSTED BY:
Jeanne S.
January 27, 2019
I have sent you my review and dissatisfaction. Would you please stand by your 100% guarantee and credit my purchase for the products I purchased from you. It is my opinion that I could have purchased products at the bargain bin at the $ store and had the same results.
Jeanne - We're truly sorry that our Heart Lock It Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amy T.
January 25, 2019
Fading color less than a week
POSTED BY:
Amy T.
January 25, 2019
My third attempt with color and the conditioner was difficult to rinse out and I saw the color rinsing out each time.
Amy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa P.
January 16, 2019
Not good
POSTED BY:
Teresa P.
January 16, 2019
Not good for my hair, globs of it came out when the girl washed my hair. This shampoo dried my hair out after coloring. I asked the girl to put in a moisturizing one and she put some leave in conditioner. I wish they would put the right shampoo in my color packet I get. I always throw these out
Teresa - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Janice H.
January 13, 2019
Shampoo for color treated hair
POSTED BY:
Janice H.
January 13, 2019
The shampoo is very nice but no different from any drugstore shampoo that I have tried and it’s a lot more expensive. I personally feel because we also have to pay shipping fees the cost of the shampoo and conditioners should be less.
Janice - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
robin R.
January 7, 2019
Misunderstanding
POSTED BY:
robin R.
January 7, 2019
It’s great shampoo and smells fantastic but I thought it was going to have color in it to keep my hair from getting dull. I was fooled by the bottle color.
Robin - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Terri E.
December 24, 2018
Leaked
POSTED BY:
Terri E.
December 24, 2018
I do like this shampoo but my bottle had leaked about a third of the product into the mailing container and at the price point .... that really hurt. The lid wasn’t on well so it leaked out. I lost product and my box was a mess. Please be more careful when packaging your products.
Terri - We're truly sorry that our Heart Lock It arrived to you damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Helen D.
December 12, 2018
Disappointing
POSTED BY:
Helen D.
December 12, 2018
It lacks suds, so i probably used more than necessary. It has a "thin" feel, and doesnt integrate with my hair---sort of falls out of my hair. The fragrance is mild and pleasant but I wont reorder.
Helen - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Denise T.
December 2, 2018
High priced item
POSTED BY:
Denise T.
December 2, 2018
Same here, after hubby dies my hair, it takes a lot of shampoo to wash my hair and get rid of the excess color. I get about 5 - 6 uses with each bottle, which makes it rather expensive. The quality is good, it just does not foam unless I use more than I usually would use.
Denise - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Thank you for choosing eSalon!
POSTED BY:
Laura O.
November 19, 2018
It's Just Ok
POSTED BY:
Laura O.
November 19, 2018
Honestly, as much as I love the E-Salon coloring, I cannot endorse the shampoo or conditioner. I really liked the samples in the kit but the full size(s) are disappointing. Plus, they look identical in the shower! I have to put them in separate spots because I can't see which is WHICH! I will go back to the beauty supply store and try again.
Laura - We're truly sorry that our Classic shampoo and conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stacey L.
November 1, 2018
Classic Shampoo
POSTED BY:
Stacey L.
November 1, 2018
The shampoo was nice, however I had to use more volume of product to thoroughly clean my hair. I feel it is expensive for the amount of product provided.
Stacey - We're truly sorry that our Classic Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Debbie C.
October 23, 2018
shampoo
POSTED BY:
Debbie C.
October 23, 2018
It's ok....I didn't really see any difference from the shampoo I use
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Donna B.
October 19, 2018
Color safe shampoo
POSTED BY:
Donna B.
October 19, 2018
Nice shampoo but needed more foam or suds especially after root color.
Donna - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
BERNADETTE B.
October 16, 2018
disappointed
POSTED BY:
BERNADETTE B.
October 16, 2018
I bought this shampoo because I love the single use packet that comes in my at home color treatment. the large size does not have any scent and it does not lather. I bought the large size because I was going away with my sisters and I wanted them to try this product. This large size is not the same product. Neither is the conditioner. I was very disappointed. I won't buy either of them again.
Bernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Donna T.
October 15, 2018
Not for me.
POSTED BY:
Donna T.
October 15, 2018
I thought the packet of shampoo you get with the color kit was hard to lather because of the chemical you are washing out from just coloring and I liked the smell, so I ordered it hoping my color would last longer. I am very disappointed. I continually have to use more for my hair to feel clean and didn’t see a difference. I’m definitely going back to my regular color-safe shampoo. For me, this was not worth the money at all.
Donna - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ashley W.
October 8, 2018
Frizzy Hair
POSTED BY:
Ashley W.
October 8, 2018
I decided to try this since the price is lower than the shampoo I buy in a salon. This shampoo doesn't control my frizziness - even with extra product in it and using a flat iron. The other thing I noticed (this is just personal preference), my hair looked greasy the next day. With the shampoo from the salon I wouldn't have to start using dry shampoo until day two or three and then could use dry shampoo for a couple days before I needed to wash it again. I would need to wash my hair every day with this shampoo.
Ashley - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa F.
September 18, 2018
Not a good shampoo
POSTED BY:
Teresa F.
September 18, 2018
I purchased this hoping to have a better sulfate Free shampoo but this is no better than the rest. It leaves my hair a tangly mess and greasy the next day. I also have to use a lot of conditioner just to de-tangle the mess in the shower. I almost finished my first bottle hoping it would get better and purchased another because I didn’t know what else to use. I’m done with this shampoo and the conditioner that goes with it. Won’t purchase either again.
Teresa - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Patti - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
M Rev
August 22, 2018
No better than Cien Products!
POSTED BY:
M Rev
August 22, 2018
I prefer Lidl's Colour protect shampoo and conditioners which are £2.99 for 750ml.
M - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Angelique E.
August 10, 2018
Nope
POSTED BY:
Angelique E.
August 10, 2018
I don't like this shampoo at all, my hair seems drier when I use it. Color doesn't seem to last any longer.
Angelique - We're truly sorry that our Heart Lock It did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tracy F.
August 9, 2018
Works ok
POSTED BY:
Tracy F.
August 9, 2018
This shampoo is ok. I feel it strips the hair and you need a lot of conditioner to rehydrate though.
Tracy - We're truly sorry that our Classic Shampoo did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie L.
July 26, 2018
Your product redesign ... What were you thinking?!?
POSTED BY:
Julie L.
July 26, 2018
I'm so glad to see from the other reviews that I'm not the only one dumbfounded by your redesign. Your products now look like I would find them in a no-tell motel bathroom ... generic and outdated. The bottle color is reminiscent of the pink anti-itch product I put on mosquito bites as a kid (not a pleasant memory, and one from the 1970s!). The loss of the pump top is a bummer, too. All this redesign looks like is an effort to cut costs. I know you say the product itself hasn't changed, and I hope that's true, because if it did get cheaper along with your redesign, I won't be a member for much longer.
Julie - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia H.
July 21, 2018
Needs improvement
POSTED BY:
Patricia H.
July 21, 2018
As I was using the product, I felt that the shampoo made my hair feel stiff when shampoos for colour treated hair should be a little more gentle, with more conditioning! Was not happy
Patricia - We're truly sorry that our Classic Shampoo was not what you were expecting. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Erin M.
July 4, 2018
No lather
POSTED BY:
Erin M.
July 4, 2018
You have to use so much shampoo to get any lather at all. Worst shampoo ever.
Erin - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Donna P.
June 21, 2018
Didn't work for me
POSTED BY:
Donna P.
June 21, 2018
This shampoo left my hair feeling like straw. Not for me.
Donna - We're truly sorry that our Classic Shampoo left your hair feeling like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
LISA G.
June 16, 2018
New shampoo
POSTED BY:
LISA G.
June 16, 2018
With the new products, my hair feels like straw. I have to throw these away. I tried 4x and my hair is now so unmanageable, compared to the previous formulation. The company says that nothing has changed but the packaging.....NOT TRUE.
I'm sure this review will never be publicly posted....so for whoever is readin this...your company has changed and is unscrupulous. Beware!
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mitzie W.
May 28, 2018
Just ok
POSTED BY:
Mitzie W.
May 28, 2018
After using my hair feels like a stripper was put in it. Until the conditioner goes on. Perhaps its supposed to do that. Cleans very well
Mitzie - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Syd W.
May 21, 2018
Smells nice, no sulfates, but requires more than one wash
POSTED BY:
Syd W.
May 21, 2018
I have basically stopped using this shampoo because my hair doesn't "feel" light and clean after one or sometimes even two washes. It smells really good, though! It's probably my hair type that prevents me from loving it.
Syd - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Zee A.
May 11, 2018
Does not foam
POSTED BY:
Zee A.
May 11, 2018
I have to use big amount to blend in my hair although my hair is thin and Short i shower every other day comparing to the bottle size I would finish it in less then 2 weeks
Zee - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Teri C.
May 8, 2018
Not for me
POSTED BY:
Teri C.
May 8, 2018
I have too use the volume shampoo or my hair is flat!
Teri - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Delissa V.
April 24, 2018
Shampoo
POSTED BY:
Delissa V.
April 24, 2018
Seems like I use a lot of shampoo to get my hair to feel clean. Is this because I am trained in what to expect from the other companies?
Delissa - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Jill I.
April 23, 2018
Shampoo
POSTED BY:
Jill I.
April 23, 2018
Shampoo made my hair feel healthly but it did not make the color stay any longer.
Jill - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Vielka - We're truly sorry that our heart Lock It Shampoo arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Beth
April 15, 2018
No Lather
POSTED BY:
Beth
April 15, 2018
I really wanted to like the Color Care Shampoo but it just did not lather like my other sulfate-free shampoos. Bummer, as I so love this brand.
Beth - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Susan A.
March 31, 2018
Thumbs down
POSTED BY:
Susan A.
March 31, 2018
Not a fan of this shampoo. Made my hair feel like straw.
Susan - We're truly sorry that our Heart Lock It Shampoo left your hair feeling like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia A.
March 27, 2018
Heart lock shampoo
POSTED BY:
Cynthia A.
March 27, 2018
This is the first time I purchased this Shampoo. I have to use more than normal. My hair did not seem to benefit from this shampoo.
Cynthia - We're truly sorry that our Heart Lock It did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
.
March 20, 2018
Runny
POSTED BY:
.
March 20, 2018
Very runny compared to your other shampoo. Goes twice as fast. NOT GOOD.
Tami - We're truly sorry that our Heart Lock It Shampoo was runny. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Faye S.
March 12, 2018
Not anything like the samples
POSTED BY:
Faye S.
March 12, 2018
I always loved the samples that came with my kit, but when I bought them, the formula is vastly different. This is a watered down version that I would never purchase again
Faye - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Donna F.
March 11, 2018
Need a LOT of shampoo to clean hair
POSTED BY:
Donna F.
March 11, 2018
The shampoo consistency is too thin and I needed to pump 6-8 times to get enough lather to clean my hair. I tried adding more water to my hair to help spread it out, but it's already too thin anyway that the product could not distribute it any further. It does not feel like this shampoo cleans my hair as well either. I have to wash my hair more often now. The smell is pleasant and I wanted to like it, but I will not be purchasing it again.
Donna - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Wendy S.
March 6, 2018
difficult to adjust to a non lathering shampoo.
POSTED BY:
Wendy S.
March 6, 2018
Like the mild aroma. Can not get use to it not foaming or lathering. I know it is better for my hair than store bought, but still hard to adjust to it.
Wendy - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Judith S.
February 28, 2018
Color Care
POSTED BY:
Judith S.
February 28, 2018
The shampoo does make my color brighter but it leaves my hair body less. I can’t use it all the time.
Judith - Thank you for your feedback. We apologize that out Heart Lock It Shampoo is too heavy for your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sylvie P.
February 16, 2018
You need too much product
POSTED BY:
Sylvie P.
February 16, 2018
You need too much product To achieve a good soapy feeling on your hair.
Therefore, it doesn’t last as much as you think it would.
Sylvie - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Susan D.
February 9, 2018
Do not love Love shampoo
POSTED BY:
Susan D.
February 9, 2018
I purchase two bottles of the shampoo. I only had used it after coloring. It does lather. Not sure it is cleaning all of my hair. I definitely like the ways the Body shampoo leaves my hair. Love doesn't leave my hair with the same effect.
Susan - Thank you for taking the time to share your feedback. We're sorry to hear that our Heart Lock It Color Care Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kara G.
February 9, 2018
As much as I love the end result during washing no lather
POSTED BY:
Kara G.
February 9, 2018
8 pumps of shampoo to get a lather and only 4 pumps of conditioner. The sachet you receive in the colour lathers lovely can’t understand why the bottle would be any less larther. The end result goes look and feel lovely though.
Kara - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Heather A.
February 7, 2018
It was difficult to get a lather out of this.
POSTED BY:
Heather A.
February 7, 2018
It was difficult to get a lather out of this. I felt like I had to use a LOT of it. It feels heavy on my hair and straw like.
Heather - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda C.
February 2, 2018
Twice Shampoo'd
POSTED BY:
Linda C.
February 2, 2018
In order for my hair to feel clean, I have to shampoo twice. I have not had to shampoo twice since I was a teenager and had oily hair. I am not sure if this is how you intended it to work, but since I am not used to shampooing twice, it seems an inconvenience. Even after the second shampoo, my hair just doesnt feel like I'm used to it feeling when it is clean. I'll continue to use it as it makes my hair feel soft, but with the conditioner, my hair is very flat. I do like the Volume shampoo/condition.
Linda - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Stacie B.
January 20, 2018
Not my favorite
POSTED BY:
Stacie B.
January 20, 2018
I went ahead and spent the extra money and bought the shampoo and conditioner... It's just another full bottle that I wouldn't really use. It's a little bit expensive for what you get. Maybe I'm just spoiled.
It doesn't feel nourishing and it doesn't do anything for my hair.
Stacie - We're truly sorry that our Heart Lock It Shampoo did not provide the feeling you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa C.
January 13, 2018
No lather!
POSTED BY:
Lisa C.
January 13, 2018
I love it when I use it right after dying my hair but I bought a bottle a while back and it took so much of it to make it feel like it was working that I stopped using it and I have very short hair! Love the smell of it though.
Lisa - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Eva H.
January 8, 2018
Bottle Pump needs improvement.
POSTED BY:
Eva H.
January 8, 2018
Cannot find the right position to get the pump to work especially with wet soapy hands in the shower. I end up opening the bottle and wasting a lot of product.
Eva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy M.
December 29, 2017
Nice but!
POSTED BY:
Cindy M.
December 29, 2017
It is nice shampoo and smells good but it takes too much of it to get a lather. You don't get very much for the cost.
Cindy - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Nori M.
December 21, 2017
No suds!
POSTED BY:
Nori M.
December 21, 2017
Doesn't leave hair feeling clean,and doesn't make much suds.Not so great.
Nori - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Color Care Shampoo. The reason for the lack of lather is that all of our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Corey D.
December 21, 2017
Meh
POSTED BY:
Corey D.
December 21, 2017
Smells ok, not overly moisturizing, nor does it suds much. I’m underwhelmed truthfully. It cleans though so not a total bust!
Corey - We're sorry to hear your were underwhelmed with our Heart Lock It Color Care Shampoo. The reason for the lack of lather is that all of our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Adrienne K.
December 4, 2017
Not for wavy/curly fine hair
POSTED BY:
Adrienne K.
December 4, 2017
This shampoo smells great and does leave my hair clean. However, the wave and curl I have fall out immediately. My normally wavy and curly hair is left limp and almost completely straight. This may be an excellent shampoo and conditioner for someone else.
Adrienne - We're sorry to hear our Heart Lock It Color Care Shampoo didn't help keep your curls. If Heart Lock It weighed you down, we recommend trying our Big Love Volumizing Shampoo. We've added a credit in your account so you can try something new. Look for an email from us soon!
POSTED BY:
Karen L.
November 15, 2017
Not what I expected
POSTED BY:
Karen L.
November 15, 2017
The tiny shampoo packets sent with my hair color orders does not behave in the same manner as the $15 version in the bottle. The shampoo dried my hair until it was brittle. I will not use it again!
Karen-We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Agnes- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Linda H.
November 15, 2017
I was really disappointed it is not the same as what comes with the color.
POSTED BY:
Linda H.
November 15, 2017
I could not even get a brush through my hair after using???
Linda- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Louise B.
November 12, 2017
Love the shampoo....but.....
POSTED BY:
Louise B.
November 12, 2017
The bottle is faulty. shampoo does does dispense properly (the pump mechanism does not work). For this price I expect a pump that works.
Louise - Thanks for bringing the issue you’re having with the dispensing pump on our "Heart Lock It" to our attention. Per our Satisfaction Guarantee, we've added a $15 credit to your account. We apologize for the inconvenience.
POSTED BY:
Julie W.
November 10, 2017
Smells good, but caused greasy hair
POSTED BY:
Julie W.
November 10, 2017
I can’t use this shampoo on a regular basis. It smells amazing, but it caused my hair to remain greasy. Once or twice within the month, I was able to use it minimally to restore moisture. If I applied too much, my hair was greasy instantly. I was disappointed.
Julie - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Dntv
November 5, 2017
Heart lock it
POSTED BY:
Dntv
November 5, 2017
Color did not last. Grey hairs showed the very next day after coloring.
Dntv - We're sorry to hear that your first color application did not provide perfect gray coverage. We see you've already spoken with your licensed colorist who has spoken to you regarding a complimentary reformulated color for better gray coverage. With an adjusted color, our Color Care Shampoo should help maintain your color for longer!
POSTED BY:
Stephanie L.
November 3, 2017
It's ok
POSTED BY:
Stephanie L.
November 3, 2017
This product cleans my hair just fine but I don't like how my hair feels after use.
Stephanie - We're sorry to hear our Heart Lock It Color Care Shampoo isn't the product for you. We've issued a credit to your account so you can try something new. To hydrate dry lock, we recommend our Getting Rich Moisture Shampoo. Look for our email for more info.
POSTED BY:
Alicia B.
October 27, 2017
Just okay
POSTED BY:
Alicia B.
October 27, 2017
This shampoo smells fantastic! Otherwise, I wasn’t impressed. It doesn’t lather well, and I need to pump the bottle 8 times just to get enough shampoo. For $15 dollars it’s such a small bottle. I’d rather stick to Redken.
Alicia - Because you felt our Heart Lock It shampoo didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
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