I always loved the samples that came with my kit, but when I bought them, the formula is vastly different. This is a watered down version that I would never purchase again
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Faye - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna F.
marzo 11, 2018
Need a LOT of shampoo to clean hair
PUBLICADO POR:
Donna F.
marzo 11, 2018
The shampoo consistency is too thin and I needed to pump 6-8 times to get enough lather to clean my hair. I tried adding more water to my hair to help spread it out, but it's already too thin anyway that the product could not distribute it any further. It does not feel like this shampoo cleans my hair as well either. I have to wash my hair more often now. The smell is pleasant and I wanted to like it, but I will not be purchasing it again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Wendy S.
marzo 6, 2018
difficult to adjust to a non lathering shampoo.
PUBLICADO POR:
Wendy S.
marzo 6, 2018
Like the mild aroma. Can not get use to it not foaming or lathering. I know it is better for my hair than store bought, but still hard to adjust to it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Judith S.
febrero 28, 2018
Color Care
PUBLICADO POR:
Judith S.
febrero 28, 2018
The shampoo does make my color brighter but it leaves my hair body less. I can’t use it all the time.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judith - Thank you for your feedback. We apologize that out Heart Lock It Shampoo is too heavy for your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sylvie P.
febrero 16, 2018
You need too much product
PUBLICADO POR:
Sylvie P.
febrero 16, 2018
You need too much product To achieve a good soapy feeling on your hair.
Therefore, it doesn’t last as much as you think it would.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Sylvie - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan D.
febrero 9, 2018
Do not love Love shampoo
PUBLICADO POR:
Susan D.
febrero 9, 2018
I purchase two bottles of the shampoo. I only had used it after coloring. It does lather. Not sure it is cleaning all of my hair. I definitely like the ways the Body shampoo leaves my hair. Love doesn't leave my hair with the same effect.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Susan - Thank you for taking the time to share your feedback. We're sorry to hear that our Heart Lock It Color Care Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kara G.
febrero 9, 2018
As much as I love the end result during washing no lather
PUBLICADO POR:
Kara G.
febrero 9, 2018
8 pumps of shampoo to get a lather and only 4 pumps of conditioner. The sachet you receive in the colour lathers lovely can’t understand why the bottle would be any less larther. The end result goes look and feel lovely though.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Kara - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather A.
febrero 7, 2018
It was difficult to get a lather out of this.
PUBLICADO POR:
Heather A.
febrero 7, 2018
It was difficult to get a lather out of this. I felt like I had to use a LOT of it. It feels heavy on my hair and straw like.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie B.
febrero 5, 2018
I LIKE THE SHAMPOO
PUBLICADO POR:
Debbie B.
febrero 5, 2018
BUT THE PUMP DOES NOT WORK
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda C.
febrero 2, 2018
Twice Shampoo'd
PUBLICADO POR:
Linda C.
febrero 2, 2018
In order for my hair to feel clean, I have to shampoo twice. I have not had to shampoo twice since I was a teenager and had oily hair. I am not sure if this is how you intended it to work, but since I am not used to shampooing twice, it seems an inconvenience. Even after the second shampoo, my hair just doesnt feel like I'm used to it feeling when it is clean. I'll continue to use it as it makes my hair feel soft, but with the conditioner, my hair is very flat. I do like the Volume shampoo/condition.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Stacie B.
enero 20, 2018
Not my favorite
PUBLICADO POR:
Stacie B.
enero 20, 2018
I went ahead and spent the extra money and bought the shampoo and conditioner... It's just another full bottle that I wouldn't really use. It's a little bit expensive for what you get. Maybe I'm just spoiled.
It doesn't feel nourishing and it doesn't do anything for my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacie - We're truly sorry that our Heart Lock It Shampoo did not provide the feeling you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa C.
enero 13, 2018
No lather!
PUBLICADO POR:
Lisa C.
enero 13, 2018
I love it when I use it right after dying my hair but I bought a bottle a while back and it took so much of it to make it feel like it was working that I stopped using it and I have very short hair! Love the smell of it though.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Eva H.
enero 8, 2018
Bottle Pump needs improvement.
PUBLICADO POR:
Eva H.
enero 8, 2018
Cannot find the right position to get the pump to work especially with wet soapy hands in the shower. I end up opening the bottle and wasting a lot of product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Eva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cindy M.
diciembre 29, 2017
Nice but!
PUBLICADO POR:
Cindy M.
diciembre 29, 2017
It is nice shampoo and smells good but it takes too much of it to get a lather. You don't get very much for the cost.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Cindy - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
Nori M.
diciembre 21, 2017
No suds!
PUBLICADO POR:
Nori M.
diciembre 21, 2017
Doesn't leave hair feeling clean,and doesn't make much suds.Not so great.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Nori - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Color Care Shampoo. The reason for the lack of lather is that all of our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Corey D.
diciembre 21, 2017
Meh
PUBLICADO POR:
Corey D.
diciembre 21, 2017
Smells ok, not overly moisturizing, nor does it suds much. I’m underwhelmed truthfully. It cleans though so not a total bust!
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Corey - We're sorry to hear your were underwhelmed with our Heart Lock It Color Care Shampoo. The reason for the lack of lather is that all of our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Adrienne K.
diciembre 4, 2017
Not for wavy/curly fine hair
PUBLICADO POR:
Adrienne K.
diciembre 4, 2017
This shampoo smells great and does leave my hair clean. However, the wave and curl I have fall out immediately. My normally wavy and curly hair is left limp and almost completely straight. This may be an excellent shampoo and conditioner for someone else.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Adrienne - We're sorry to hear our Heart Lock It Color Care Shampoo didn't help keep your curls. If Heart Lock It weighed you down, we recommend trying our Big Love Volumizing Shampoo. We've added a credit in your account so you can try something new. Look for an email from us soon!
PUBLICADO POR:
Karen L.
noviembre 15, 2017
Not what I expected
PUBLICADO POR:
Karen L.
noviembre 15, 2017
The tiny shampoo packets sent with my hair color orders does not behave in the same manner as the $15 version in the bottle. The shampoo dried my hair until it was brittle. I will not use it again!
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Karen-We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Agnes S.
noviembre 15, 2017
good enough but not my hair type
PUBLICADO POR:
Agnes S.
noviembre 15, 2017
good enough but not my hair type
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Agnes- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Linda H.
noviembre 15, 2017
I was really disappointed it is not the same as what comes with the color.
PUBLICADO POR:
Linda H.
noviembre 15, 2017
I could not even get a brush through my hair after using???
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Linda- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Louise B.
noviembre 12, 2017
Love the shampoo....but.....
PUBLICADO POR:
Louise B.
noviembre 12, 2017
The bottle is faulty. shampoo does does dispense properly (the pump mechanism does not work). For this price I expect a pump that works.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Louise - Thanks for bringing the issue you’re having with the dispensing pump on our "Heart Lock It" to our attention. Per our Satisfaction Guarantee, we've added a $15 credit to your account. We apologize for the inconvenience.
PUBLICADO POR:
Julie W.
noviembre 10, 2017
Smells good, but caused greasy hair
PUBLICADO POR:
Julie W.
noviembre 10, 2017
I can’t use this shampoo on a regular basis. It smells amazing, but it caused my hair to remain greasy. Once or twice within the month, I was able to use it minimally to restore moisture. If I applied too much, my hair was greasy instantly. I was disappointed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julie - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Dntv
noviembre 5, 2017
Heart lock it
PUBLICADO POR:
Dntv
noviembre 5, 2017
Color did not last. Grey hairs showed the very next day after coloring.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Dntv - We're sorry to hear that your first color application did not provide perfect gray coverage. We see you've already spoken with your licensed colorist who has spoken to you regarding a complimentary reformulated color for better gray coverage. With an adjusted color, our Color Care Shampoo should help maintain your color for longer!
PUBLICADO POR:
Stephanie L.
noviembre 3, 2017
It's ok
PUBLICADO POR:
Stephanie L.
noviembre 3, 2017
This product cleans my hair just fine but I don't like how my hair feels after use.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Stephanie - We're sorry to hear our Heart Lock It Color Care Shampoo isn't the product for you. We've issued a credit to your account so you can try something new. To hydrate dry lock, we recommend our Getting Rich Moisture Shampoo. Look for our email for more info.
PUBLICADO POR:
Alicia B.
octubre 27, 2017
Just okay
PUBLICADO POR:
Alicia B.
octubre 27, 2017
This shampoo smells fantastic! Otherwise, I wasn’t impressed. It doesn’t lather well, and I need to pump the bottle 8 times just to get enough shampoo. For $15 dollars it’s such a small bottle. I’d rather stick to Redken.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - Because you felt our Heart Lock It shampoo didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Melissa R.
octubre 25, 2017
Disappointed
PUBLICADO POR:
Melissa R.
octubre 25, 2017
dnt feel that this was very conditioning. Similar to a drug store shampoo.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Melissa - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
PUBLICADO POR:
Joy C.
octubre 17, 2017
Had to use twice
PUBLICADO POR:
Joy C.
octubre 17, 2017
The first shampoo did not show any 'foaming up' to let me know it was really there. After the initial wash and rinse, I put on another tsp or so of the shampoo and it foamed up slightly. I will continue to use and see if it improves. I shampoo every second day so the hair wasn't that dirty.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Joy - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
laura E.
octubre 16, 2017
Not enough
PUBLICADO POR:
laura E.
octubre 16, 2017
Not enough to cover my hair. Had to use more. Not a lot of lather. Made my hair dryer
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Laura-We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Marie N.
septiembre 24, 2017
Pump didn't work
PUBLICADO POR:
Marie N.
septiembre 24, 2017
Was hard to enjoy the shampoo when the pump is broken.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Marie - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It Shampoo to our attention. Per our Satisfaction Guarantee, we've sent you a follow up e-mail. We will reach out to you shortly with more information.
PUBLICADO POR:
Rosemary B.
septiembre 24, 2017
Bumps!
PUBLICADO POR:
Rosemary B.
septiembre 24, 2017
Cannot use this product. My scalp breaks out in bumps after each use.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Rosemary B- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Mary Jo S.
septiembre 23, 2017
No suds
PUBLICADO POR:
Mary Jo S.
septiembre 23, 2017
I am not happy with the shampoo. There are no suds whatsoever, leaving my hair feeling not clean. I have used a sulfate free shampoo before which had more suds. Not sure why this one has none.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Mary Jo - We are sorry to hear Heart Lock It Shampoo was not the best for your hair. After reviewing your account, we see one of our associates has reached out to you, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Camellia R.
septiembre 7, 2017
Takes too much
PUBLICADO POR:
Camellia R.
septiembre 7, 2017
I was really disappointed in the shampoo. It seems very hard to get enough in your hair to work it through.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Camellia - We're sorry to hear that our Heart Lock It Color Care Shampoo didn't provide enough foam for your hair. Our shampoos and conditioners are sulfate-free for color treated hair. Chemicals such as Sodium Lauryl Sulfate provide a healthy lather in shampoos, but can often strip the hair of color and moisture. To add more foam to your Heart Lock It Color Care Shampoo simply add water and massage into your scalp. We hope this information has been helpful.
PUBLICADO POR:
Janice S.
agosto 31, 2017
Made my hair soooo oily
PUBLICADO POR:
Janice S.
agosto 31, 2017
I have oily hair and this make the oiliness much worse!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Alison R.
agosto 22, 2017
Nothing Special
PUBLICADO POR:
Alison R.
agosto 22, 2017
Can't say this shampoo really does it for me. It's not got the fragrance or creaminess that I hoped. It doesn't lather up easily either. It does clean my hair, it just doesn't have that special quality which I'd expect for the price, sadly.
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PUBLICADO POR:
Troy H.
Respuesta de nuestros expertos
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
tara G.
agosto 21, 2017
Average shampoo
PUBLICADO POR:
tara G.
agosto 21, 2017
Good but not what I had hoped for the price. Seems comparable to store bought ones I have used.
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PUBLICADO POR:
Troy H.
Respuesta de nuestros expertos
Tara - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Meghann Z.
agosto 17, 2017
Doesn't wash out Hair dye completely
PUBLICADO POR:
Meghann Z.
agosto 17, 2017
After dying your hair with eSalon dye this shampoo will not wash the dye out completely you will be left with GREASY & WAXY hair for days. Use at your own risk.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Meghann - Thank you for your feedback. We apologize for the disappointing experience . We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
CARRI N.
agosto 17, 2017
Its ok
PUBLICADO POR:
CARRI N.
agosto 17, 2017
Doesn't foam up well and doesn't seem to extend the color much past normal wear.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Carri - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
lorena W.
agosto 17, 2017
Average
PUBLICADO POR:
lorena W.
agosto 17, 2017
Average. Wouldn't buy a second time.
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PUBLICADO POR:
Troy H.
Respuesta de nuestros expertos
Lorena - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather D.
agosto 8, 2017
Doesn't it ever lather in my hair!
PUBLICADO POR:
Heather D.
agosto 8, 2017
I have given all of these products more than a fair trial run. The first time I said may be I did something
wrong? Next couple of times knowing I have extremely thick hair I kept another brand on stand by, as this Shampoo literally would suds up a little bit, but not turn into a nice deep sudy later like every other shampoo I have ever used or tried.
It simply was not making my hair feel clean.
So I am not saying for you to not try the product, but for extremely thick hair... it does not seem as though this product can handle the job.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Heather - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
April W.
julio 20, 2017
Dry hair
PUBLICADO POR:
April W.
julio 20, 2017
My hair has also become very dry. It's been dry so I wash and condition every other day. I recently switched to a color treated hair shampoo. Any suggestions?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
April - You’ve let us know that your hair has been feeling dry and we think our Getting Rich Color Care Moisture Shampoo may be the perfect solution We've gone ahead and added a credit to your account so you can try a different product. Look for our follow-up email for more information!
PUBLICADO POR:
Carolanne H.
julio 20, 2017
Shampoo
PUBLICADO POR:
Carolanne H.
julio 20, 2017
I don't like the Shsmpoo it doesn't lather up enough and my hair felt dirty afterwards.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Carolanne - Thank you for your feedback. The reason you are seeing a lack of lather with the shampoo, is that our Heart Lock It Color Care Shampoo is sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; it's also drying and strips your hair of color. Since you were unhappy with your results, we've gone ahead and issued a credit to your eSalon account. We look forward to delivering the right results for you!
PUBLICADO POR:
Lori P.
julio 17, 2017
Pump does not work on shampoo.
PUBLICADO POR:
Lori P.
julio 17, 2017
Pump does not work. Will you please send me a replacement?
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Lori - We're sorry to hear the pump on your Color Care Shampoo isn't working! We're happy to help you come up with a solution to this product. We're sending you an email so you can receive further assistance.
PUBLICADO POR:
Shauna S.
julio 16, 2017
No lather
PUBLICADO POR:
Shauna S.
julio 16, 2017
It took a lot of shampoo to get the slightest lather. Smells great, and I was even OK with the small bottle. I just wish it felt like it was cleaning my hair.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Shauna - Thank you for your feedback. The reason you are seeing a lack of lather with the shampoo, is that our Heart Lock It Color Care Shampoo is sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; it's also drying and strips your hair of color. Since you were unhappy with your results, we've gone ahead and issued a credit to your eSalon account. We look forward to delivering the right results for you!
PUBLICADO POR:
Grace M.
julio 14, 2017
Poohhhh
PUBLICADO POR:
Grace M.
julio 14, 2017
Didn't work any better than regular store bought shampoo.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Grace - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah B.
julio 10, 2017
Smells lovelt
PUBLICADO POR:
Sarah B.
julio 10, 2017
It smells lovely but weighed my hair downs and it didn't lock the color in like I expected.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sarah - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Roze K.
julio 2, 2017
pump is not working at all
PUBLICADO POR:
Roze K.
julio 2, 2017
very bad pump very small size
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Roze - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diane W.
julio 1, 2017
shampoo
PUBLICADO POR:
Diane W.
julio 1, 2017
takes a lot of shampoo to get a good lather, not crazy about the product. seems different from the packet that comes with the hair color kit.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Diane - We're sorry you have trouble working up a good lather with our Heart Lock It Color Care Shampoo. Chemicals like Sodium Lauryl Sulfate are often used in soaps and shampoos to cause a lather, however these chemicals can also strip your hair of moisture and color. All of our products are sulfate free to keep your hair healthy and vibrant. We recommend adding water to your hair after applying the shampoo and massaging into a lather. We would also like to confirm that both this bottle and the packet included in the hair color kit are the same shampoo.
PUBLICADO POR:
AnnEA
junio 30, 2017
Reassurance please?
PUBLICADO POR:
AnnEA
junio 30, 2017
I think I have a mental hurdle to get over regarding this shampoo. It seems to clean my hair but there is hardly any lather. Consequently I can't feel it working. I'm taking it for granted that it isn't meant lather - am I right? There doesn't seem to be much of a fragrance, which for me is fine. Perhaps I'm just used to using expensive, highly fragranced shampoo that stripped my hair of natural oils and colour quickly.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
AnnEA - We want to assure you that our shampoos do not lather like some other shampoos. Our Heart Lock It Color Care Shampoo is sulfate-free. Sulfates such as sodium lauryl sulfate can cause a shampoo to lather, but also scan strip your hair of moisture and color. If you need to increase the lather, you can added water to the shampoo after you apply it and massage through the scalp. We hope this information is reassuring!
PUBLICADO POR:
Texas gal
junio 29, 2017
color shampoo
PUBLICADO POR:
Texas gal
junio 29, 2017
I've had better shampoos that are made to preserve the color. With this shampoo, it took quiet a lot in order to get enough coverage, plus it left my hair feeling course, not soft or smooth. It didn't soap up well and I had to follow up with another shampoo, essentially shampooing twice to get my hair thoroughly cleaned. I think I paid $15 and that's quiet a bit for my budget, especially for such a small bottle. Sorry, but it's a "no go" from me.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Texas Gal - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patti H.
junio 22, 2017
shampoo
PUBLICADO POR:
Patti H.
junio 22, 2017
didn't like the shampoo either
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Patti - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Fancy Nancy
junio 22, 2017
Color care shampoo
PUBLICADO POR:
Fancy Nancy
junio 22, 2017
I have fine hair and this product didn't work for me. I prefer the volumizing shampoo
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nancy - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle G.
junio 17, 2017
Didn't care for it
PUBLICADO POR:
Michelle G.
junio 17, 2017
I like it when you get lot of suds with a little bit of shampoo and it isn't like that at all
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Michelle - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen B.
junio 15, 2017
Not worth the price
PUBLICADO POR:
Karen B.
junio 15, 2017
I used this product the whole time between coloring, and I didn't think it preserved shine, wash-out, or the color any better than the store products do.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Karen - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Sui Ling P.
junio 15, 2017
Shampoo
PUBLICADO POR:
Sui Ling P.
junio 15, 2017
Doesn't lather
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sui - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan Helmberger H.
junio 14, 2017
Shampoo
PUBLICADO POR:
Susan Helmberger H.
junio 14, 2017
Didn't care for
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Yvonne D.
junio 12, 2017
My hair is thirsty!!! Need more moisture.
PUBLICADO POR:
Yvonne D.
junio 12, 2017
I have very fine hair and as I color it I find it needs a bit more moisture then what this shampoo is providing for my hair type.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Yvonne - We're so sorry to hear that our Heart Lock It Color Care Shampoo wasn't as moisturizing as you needed. For extra hydration, we recommend our Getting Rich Moisture Shampoo. We've added a credit to your account so you can try it out. Look for our follow-up email for more info!
PUBLICADO POR:
JUDY S.
junio 8, 2017
Shampoo
PUBLICADO POR:
JUDY S.
junio 8, 2017
Like the smell seems to work well with the color only thing is it doesnt sud well
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Judy - We're sorry to hear you're having trouble foaming your Color Care Shampoo. Our shampoo is paraben and sulfate-free and so it doesn't form suds as well as some other shampoos that include these chemicals. While ingredients like sulfates can cause a satisfying foam, they can also strip the hair of color and moisture. To increase the suds in your shampoo, added water to your hair after the shampoo has been applied and massage through your scalp. We hope this helps you fall back in love with Heart Lock It.
PUBLICADO POR:
Carrie T.
junio 6, 2017
Not bad just leaves hair dry.
PUBLICADO POR:
Carrie T.
junio 6, 2017
I feel like this shampoo is a little harsh on the hair. It tends to leave my hair dry. Not bad. I use it every now and then but I like my other shampoos better.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Carrie - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diana U.
junio 6, 2017
not happy
PUBLICADO POR:
Diana U.
junio 6, 2017
cant do it
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Diana - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Deborah F.
junio 5, 2017
Color care shampoo
PUBLICADO POR:
Deborah F.
junio 5, 2017
This is one of the worst and most drying shampoos I have ever tried. Will not use again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Deborah - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Victoria K.
mayo 31, 2017
Not for vivid colors.
PUBLICADO POR:
Victoria K.
mayo 31, 2017
I purchased this looking for a color safe shampoo to protect my galaxy hair. The colors washed out much faster than with my previous shampoo. It might be better for more natural hair colors - but it seemed to strip my vivid colors out almost immediately.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Victoria - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Oma W.
mayo 30, 2017
Ditto
PUBLICADO POR:
Oma W.
mayo 30, 2017
Same comment as above
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Oma - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jeralyn L.
mayo 28, 2017
Leaves residue
PUBLICADO POR:
Jeralyn L.
mayo 28, 2017
Sticky residue. Difficult to manage my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jeralyn - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Carole L.
mayo 23, 2017
Lock It shampoo
PUBLICADO POR:
Carole L.
mayo 23, 2017
Detriment to my hair type
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Carole - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Sandra P.
mayo 23, 2017
Not Worth Buying!!
PUBLICADO POR:
Sandra P.
mayo 23, 2017
I love my custom hair color but the second time I used it... my hair was really greasy and felt like straw for 7 washings!!! When I asked my colorist she said it was because I was using cheap shampoo!!! YEP it was this one right here!!!!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sandra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica N.
mayo 22, 2017
It's ok
PUBLICADO POR:
Jessica N.
mayo 22, 2017
Didn't love it. Ended up switching to something else. Made my hair feel coarse
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jessica - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie L.
mayo 16, 2017
Shampoo
PUBLICADO POR:
Debbie L.
mayo 16, 2017
Made my hair dry, unmanageable.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Debbie - We're sorry our Heart Lock It Color Care Shampoo didn't provide the softness you were looking for. We've added a credit to your account so you can try something new. Try our Getting Rich Moisture Conditioner for super luxurious locks. Look for our follow-up email for more information.
PUBLICADO POR:
Gabriele B.
mayo 15, 2017
Nothing special
PUBLICADO POR:
Gabriele B.
mayo 15, 2017
This shampoo is nothing I must buy from US. It gives less foam than the color enhancing treatment which is absolutely convincing.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Gabriele - We're sorry to hear that you weren't impressed with our Heart Lock It Color Care Shampoo. We've added a credit to your account so you can try something new. Look for our follow-up email for more information.
PUBLICADO POR:
Mariana H.
mayo 15, 2017
Disappointed...
PUBLICADO POR:
Mariana H.
mayo 15, 2017
I have purchased this shampoo after reading all comments, extremely positives. I am disappointed because I had to wash my hair at least 2 or 3 times for feel it really clean . It's true that it feels nice, but I will finish my bottle too soon if I continue using it like this!
For me, the price quality ratio it's not good.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Mariana - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kate J.
mayo 10, 2017
Shampoo? Really
PUBLICADO POR:
Kate J.
mayo 10, 2017
NO scent, no moisture, no anything. ..I had to use half the bottle for each shampoo...a little dab definitely does NOT do you!!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Kate - We're sorry you didn't love our Heart Lock-It Color Care Shampoo. Because our shampoos are sulfate and paraben-free, they do not foam as much as some other shampoos; however, these chemicals often strip your hair of moisture and color. To add extra lather to our shampoos, simply add some water to your hair after you apply the shampoo and massage through your scalp.
PUBLICADO POR:
Joan D.
mayo 9, 2017
cannot open the product
PUBLICADO POR:
Joan D.
mayo 9, 2017
I do love shampoo/conditioner. I had to remove 'pump' to access shampoo to use it. How does one oen the pump?? I've tried turning it 'every which way but loose'!!
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It Color Care Shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Shirley P.
mayo 9, 2017
Not good for me
PUBLICADO POR:
Shirley P.
mayo 9, 2017
Sorry guys, gone back to Phillip Kingsley. Only one that my scalp doesn't flare up
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Shirley - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth J.
abril 30, 2017
Leaves my hair feeling dry.
PUBLICADO POR:
Elizabeth J.
abril 30, 2017
Needs more suds
I am quite disappointed with both the shampoo & conditioner. The shampoo is not thick enough. And needs a lot to lather up.
The conditioner also needs quite a lot to work through my hair and leave my hair dry and course.
First time buying these two & last time as well.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Elizabeth - We're sorry to hear you didn't enjoy the texture of our Heart Lock It Color Care Shampoo. All of our shampoos and conditioners are sulfate-free. Chemicals like sodium lauryl sulfate, which is often used in shampoos to cause a lather, can strip the hair of moisture and color. To form a lather in sulfate-free shampoos like ours, simply added some water to your hair after applying the shampoo and massage through your scalp. We hope this information has been helpful!
PUBLICADO POR:
BUFFY
abril 28, 2017
Nice packaging
PUBLICADO POR:
BUFFY
abril 28, 2017
Okay hair feels bit dry after use and a bit expensive.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Buffy- Thank you for contacting us and sharing your feedback. We are always looking for ways to improve our products based on what clients like you are telling us!
PUBLICADO POR:
Karima C.
abril 26, 2017
Smells good but needs improvements
PUBLICADO POR:
Karima C.
abril 26, 2017
The shampoo smells good but it leaves my hair dry. Needs to be improved
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Karmia- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Dana O.
abril 24, 2017
Made my head itchy and dry
PUBLICADO POR:
Dana O.
abril 24, 2017
Dry scalp
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Dana- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Marjorie J.
abril 18, 2017
Not a favorite.
PUBLICADO POR:
Marjorie J.
abril 18, 2017
Seemed to leave my hair feeling heavy. However I don't use a lot of hair spray or other products on my hair because I like it to feel free.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Marjorie - We're truly sorry that our Heart Lock It Shampoo did not provide the lift you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Carol M.
abril 12, 2017
had to shampoo twice every time
PUBLICADO POR:
Carol M.
abril 12, 2017
very little lather. had to wash twice i havent had to shampoo twice in over 30 years
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Carol - We're sorry to hear you had issues causing a lather with this product. Many products use sulfates to cause a lather in shampoo; however, sulfates often strip the hair of color and moisture. Our Heart Lock It Color Care Shampoo is sulfate-free to make sure your color stays vibrant and your hair stays healthy. To cause more foam, simply add some water to your hair and massage into your scalp.
PUBLICADO POR:
Kionna P.
abril 10, 2017
Shampoo
PUBLICADO POR:
Kionna P.
abril 10, 2017
Not the biggest fan of the shampoo and conditioner. There are much better color safe ones out there that make your hair feel amazing. I won't be buying these again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Kionna- We're truly sorry that our Heart Lock It shampoo did not provide the results you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Victoria Z.
abril 10, 2017
Dried my hair out
PUBLICADO POR:
Victoria Z.
abril 10, 2017
It smells good, but my hair was very dry after use.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Victoria- We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Jackie C.
abril 8, 2017
Pump Disfunction
PUBLICADO POR:
Jackie C.
abril 8, 2017
I love the product but the pump didn't work. It was not convenient to open the bottle every time I wanted to use it.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Jackie- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Marianne W.
abril 8, 2017
Poor Pumps
PUBLICADO POR:
Marianne W.
abril 8, 2017
Pumps on any of the bottles would not work. Also the Shampoo leathering left quite a bit to be desired.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Marianne- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Tami77Tweet
abril 5, 2017
❤Lock It
PUBLICADO POR:
Tami77Tweet
abril 5, 2017
I'm sorry to say I wasn't so impressed with this color care shampoo. It left my hair feeling pretty dry and tangled and brittle. At my age, I can't afford breakage. Although it did seem to preserve my color a bit longer than your average color care shampoo's that you'd buy in store. I likely will not buy this again though.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Tami - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Venessa F.
abril 5, 2017
Love or NOT to Love.
PUBLICADO POR:
Venessa F.
abril 5, 2017
Hair did not feel clean and not enough foam onced lathered
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Vanessa- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sara H.
abril 5, 2017
Unsatisfied
PUBLICADO POR:
Sara H.
abril 5, 2017
It made my hair stiff as well I thought it might help my hair but it didn't it made my hair dry feeling. Made it feel terrible!
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Sara- We’re sorry that you were disappointed by the results of our Heart Lock It. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you the price of this product. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Laura D.
abril 2, 2017
Disappointing Shampoo
PUBLICADO POR:
Laura D.
abril 2, 2017
I used to love this shampoo but this time it didn't lather at all. My hair didn't feel clean and I had to use conditioner to make it feel nice. Very disappointed because this was always a favorite of mine. Did you change your formula?
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Laura - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Karen M.
marzo 31, 2017
Hair Color Shampoo/ Heart Lock It
PUBLICADO POR:
Karen M.
marzo 31, 2017
No sorry didn't lock in the color.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Karen - We're sorry to hear you weren't impressed by our Heart Lock-It Color Care Shampoo. We've added a credit to your account so you can try something different. Look for our follow-up email in your inbox!
PUBLICADO POR:
Irene G.
marzo 28, 2017
Not my favorite
PUBLICADO POR:
Irene G.
marzo 28, 2017
I was not impressed with this shampoo. It took about 10 pumps or more to get a good lather on my head. Too much work for so little result.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Irene - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sara V.
marzo 28, 2017
Allergic!
PUBLICADO POR:
Sara V.
marzo 28, 2017
Unfortunately, every time I used this product, my scalp would end up itching horribly. I finally had to stop using it. I'm sure it's a fine product but something in the ingredients didn't agree with my skin and I couldn't use it. Won't be ordering it again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sara - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
.
marzo 28, 2017
Just shampoo...
PUBLICADO POR:
.
marzo 28, 2017
Yes, it leaves your hair soft but it doesn't save the hair colour, which had faded away after four weeks.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Julie- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sherri J.
marzo 25, 2017
blah
PUBLICADO POR:
Sherri J.
marzo 25, 2017
did nothing for my hair
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Sherri - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Jennifer W.
marzo 25, 2017
Shampoo
PUBLICADO POR:
Jennifer W.
marzo 25, 2017
Made my hair dry and hard to brush out.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Jennifer- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sherie T.
marzo 24, 2017
Not a fan
PUBLICADO POR:
Sherie T.
marzo 24, 2017
I really do not get the lather I like in my shampoo with this one I have to use too much and this is very expensive to have to use too much..
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sherie - We're sorry to hear you were unhappy with the lather of our Heart Lock It Color Care Shampoo. The foaming action in shampoos is typically caused by Sodium Lauryl or other sulfates. While this causes a fun lather, it also strips the hair of moisture and color. Because we are dedicated to maintaining your custom color, our products are sulfate free. To increase the lather on our shampoos, simply add water to you hair after applying shampoo and massage throughout the scalp and hair.
PUBLICADO POR:
Paule H.
marzo 20, 2017
Just okay
PUBLICADO POR:
Paule H.
marzo 20, 2017
I tried both the shampoo and conditioner, and while both were fine, they weren't as rich (as in easy to lather and distribute) as other brands, and they were more expensive. Also, I found the dispensers a little frustrating - hard to get the product out.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Paule - We're sorry to hear you had trouble dispensing the product. Our pump dispenser keeps the product fresh and bacteria-free! Many shampoos use chemicals such as Sodium Lauryl Sulfate to create a foamy lather. This can often strip the hair of color or moisture, so we don't use sulfates in our products. If you need a stronger lather to get your hair clean, simply add some water to the shampoo applied on your hair and massage through your scalp. We hope this information helps you fall back in love with our Color Care Shampoo and Conditioner!
PUBLICADO POR:
Becky R.
marzo 17, 2017
No difference
PUBLICADO POR:
Becky R.
marzo 17, 2017
Very unhappy and can't seem to cancel even after sending emails
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Becky - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Laura O.
marzo 14, 2017
No lather
PUBLICADO POR:
Laura O.
marzo 14, 2017
Don't like no lather
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Laura - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Hayleigh B.
marzo 13, 2017
Not enough product for the high priced
PUBLICADO POR:
Hayleigh B.
marzo 13, 2017
You don't get enough for your buck!!! Plus it's not any better than Suave!! Had to use the whole bottle on my hair right after I dyed it. had to wash & condition my hair 4 times to get all the dye out & I have extremely thick & long hair!!! Oh and even though I said I had thick & long and had highlights in my hair they didn't give me enough dye for my hair nor did it look like I even dyed my hair
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Hayleigh - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Gina M.
marzo 10, 2017
Not for me
PUBLICADO POR:
Gina M.
marzo 10, 2017
Need more hydration not for curly hair. I found myself having to pump 7- 10 times to get full coverage and my hair is shoulder length.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Gina- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Michele G.
marzo 10, 2017
not a fan
PUBLICADO POR:
Michele G.
marzo 10, 2017
was disappointed in the shampoo, I guess a non-sudsy shampoo is not for me, feel like it isn't cleaning my hair.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Michele- We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Sharron L.
febrero 27, 2017
Not good for dry hair
PUBLICADO POR:
Sharron L.
febrero 27, 2017
I do like this product, but it is not good for dry hair. The color always wrecks my hair and this doesn't help much.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sharron - We're sorry to hear our Heart Lock-It Color Care Shampoo was not the right product for you. For extra hydration, we recommend our Getting Rich Moisture Shampoo. We've added a credit in the amount of your purchase for an exchange. Look for our email for further details!
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