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Sarah - We're truly sorry that our Heart Lock It Shampoo did not leave your hair feeling soft, like you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Susana O.
December 21, 2016
Shampoo Okay
POSTED BY:
Susana O.
December 21, 2016
My hair seems to absorb the shampoo but it does not create much lather and it hard to rinse out. I do not like the way my hair feels afterwards unless I use the conditioner. May work better on other hair types.
I have thick hair and lots of it.
Susana - We're sorry our Heart Lock-It Color Safe Shampoo did not leave your hair with the desired texture. The reason our shampoo doesn't lather as much as some other shampoos is because our products are color safe and sulfate free. Sulfates, which cause many shampoos to lather, can strip hair of color and moisture. We've sent you an email with information about your Satisfaction Guarantee credit and with recommendations for other products you may enjoy.
POSTED BY:
Kim C.
December 19, 2016
Shampoo
POSTED BY:
Kim C.
December 19, 2016
Don't find that it necessarily retains the color any better than any other shampoo.
Kim - We're sorry to hear that you were disappointed by your experience with our Color Safe Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Dorajane A.
December 8, 2016
problems with pump
POSTED BY:
Dorajane A.
December 8, 2016
The product is great. Nevertheless, the pump broke when taking it out of the plastic. Had to pour, rather than pump.
Dorajane - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Mandy C.
December 6, 2016
Doesn't foam very well.
POSTED BY:
Mandy C.
December 6, 2016
I have to use about 15 pumps just to get suds and to feel like I have enough to get all of my hair. It's not work the full price for me. Just doesn't work any better than the $3.00 shampoo I can buy in stores.
Mandy - Because you felt our Heart Lock It Color Shampoo didn't provide the foam that you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Debra L.
December 4, 2016
Sudsless
POSTED BY:
Debra L.
December 4, 2016
Shampoo doesn't foam up. I feel like I have to use a lot to saturate my hair and get it clean.
Debra - We're sorry our Heart Lock-It Color Safe Shampoo doesn't offer the foamy consistency you are looking for. The foam in shampoos is often caused by sulfates which can strip color and moisture from your hair and is why we do not include them in our products. We suggest adding a handful of water to your hair after application of the shampoo if you need more of a lather to get your hair clean. We hope this information helps you in your hair care journey!
POSTED BY:
Jayne A.
November 29, 2016
Not my fave
POSTED BY:
Jayne A.
November 29, 2016
Okay as a shampoo goes, tho need a lot of product to get a good lather then seems to take a long time to rinse out
Jayne - We're sorry our Heart Lock It Color Safe Shampoo did not meet your expectation. One of the chemical groups that causes lather in shampoos and other soaps is sulfates; however, they can also dry out your hair and strip hair color from your strands. Because of this, our shampoo is sulfate-free and does not have the same lather as some other brands. If you need a stronger lather with our shampoo, we suggest adding a small amount of water to the shampooed hair and massaging the scalp.
POSTED BY:
Kim R.
November 27, 2016
SMELLS GOOD THOUGH
POSTED BY:
Kim R.
November 27, 2016
I was not as happy with the shampoo as I was the conditioner. It left my hair feeling dried out. It smelled good though and I like the bottle it comes in. I wont be buying it again though.
Kim - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
AK27
November 20, 2016
Poor quality
POSTED BY:
AK27
November 20, 2016
Did not lather or wash out colour even with 2 applications
AK27 - Our Heart Lock-It Color Safe Shampoo is a sulfate-free, color safe shampoo. Sulfates are typically the ingredient in shampoo that cause it to foam - however it also dries out your hair and causes hair color to fade. Because our shampoo is sulfate-free, it does not foam like other shampoos and will keep your color intact.
POSTED BY:
Mama j
November 19, 2016
Blah shampoo
POSTED BY:
Mama j
November 19, 2016
This shampoo is terrible! Even when I tried to use it to wash out the hair color it wouldn't lather. After care was about the same results. I won't be purchasing this shampoo again.
Mama J - We're sorry to hear that you were disappointed by your experience with our Color Safe Shampoo. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Patti - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock-It Color-Safe Shampoo to our attention. The dispensing pump has a twist-locking mechanism to keep it locked until you open it, so to unlock the pump, simply turn the silver ring clockwise until it is secured tightly and twist the head of the pump counter-clockwise for a quarter turn. We hope this information is helpful and that you will reach out to us for a free replacement if you are still having trouble!
POSTED BY:
Catie H.
November 12, 2016
Leaves my hair feeling not very clean
POSTED BY:
Catie H.
November 12, 2016
This shampoo is very gentle, but even after two washes my hair doesn't feel clean. I have baby fine, fragile hair and try to only wash it every other day, but this product never makes my hair feel good - it feels weighed down.
Catie - We're sorry to hear your results felt heavy. We see that you have contacted us to share your feedback and we were able to pair you with a product better suited to your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Nicolina K.
November 8, 2016
not what i expected
POSTED BY:
Nicolina K.
November 8, 2016
the pump part is very flimsy. the shampoo doesn't lather at all. I am using double my normal usage.
Nicolina - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
elizabeth L.
November 7, 2016
Need too much
POSTED BY:
elizabeth L.
November 7, 2016
Am finding the shampoo needs quite a lot of pumps to cover my hair
Elizabeth - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lori H.
November 6, 2016
Feels like I need to wash it twice
POSTED BY:
Lori H.
November 6, 2016
My hair seems greasy fast and I have dry hair. It is like a residue stays on my hair folicules
So I use the packets with each dye kit that comes and love them, but for some reason the stuff in the bottle doesn't lather up well. It seems like I pump and pump and pump shampoo out and it just doesnt lather. I wash my hair twice trying to get a good lather. I do wash my hair every other day so I will try to see if every day works better, but I have never had this problem with ther shampoos. I do like the finished result I just would like to feel like I am lathering up the hair like it does with the packets.
Tammy - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Suzanne A.
November 5, 2016
Not a great value
POSTED BY:
Suzanne A.
November 5, 2016
This shampoo is difficult to use if you have long hair or your hair is at all thick. I regularly use 8 or 9 pumps to get enough to clean my hair, and the amount that comes out with each pump is what I'd use on a baby's head. I won't buy this again.
Suzanne - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Annie N.
November 4, 2016
I liked it
POSTED BY:
Annie N.
November 4, 2016
The only thing I wasn't aware of when I purchased it was that it didn't lather up well. I have had other sulfate free shampoos that are the same way so I get it but I like a lathering shampoo. I didn't really notice that it made a lot of difference with keeping the color any longer then other shampoos though.
Annie - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Amber M.
November 2, 2016
Worst shampoo I've ever tried
POSTED BY:
Amber M.
November 2, 2016
I've never purchased their shampoo before so I thought I'd give it a try... Worst decision. I have to use 30 pumps of it just to get my whole head covered and lathered. Even after that it doesn't feel clean. I will never be ordering this product again. Very poor quality.
Amber - Because you felt our Heart Lock It didn't provide the experience or quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lola C.
October 30, 2016
Dissatisfied
POSTED BY:
Lola C.
October 30, 2016
Could not get it to lather. Had to keep applying more and more.
Lola - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Deb - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Joanna M.
October 21, 2016
Good shampoo
POSTED BY:
Joanna M.
October 21, 2016
It's a nice shampoo but have to use a lot of it just to get a lather. It's not going to last long for £11.
Joanna - Thank you for your feedback. We avoid sulfates in order to keep our shampoo color safe which in turn means it doesn't have a lot of lather. We have credited your account with the amount of the product and will be reaching out to you!
Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shannon C.
October 16, 2016
Shampoo
POSTED BY:
Shannon C.
October 16, 2016
The shampoo did not have much lather and I seemed to have had to use more shampoo. I've only used the shampoo twice so I will continue to use the bottle.
Shannon - Thank you for giving us your feedback. We are sorry you are not enjoying the Heart Lock It shampoo so we have added a credit to your account and will be reaching out to you shortly!
POSTED BY:
Heather R.
October 10, 2016
Does not do well in thick hair
POSTED BY:
Heather R.
October 10, 2016
The pump will not open (had no trouble with the conditioner bottle!). I can not get this product to spread through my hair. I used to wash my hair every other day and now I have to go back to washing it everyday - one day I wash the top, the next I wash around my neck.
Heather - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Ruth Ann N.
October 9, 2016
Not my favorite shampoo
POSTED BY:
Ruth Ann N.
October 9, 2016
It doesn't seem to matter how much I use, my hair still doesn't feel like it's clean.
Ruth Ann - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Cynthia- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sonia I. C.
October 5, 2016
Preety bottle but not so nice shampoo
POSTED BY:
Sonia I. C.
October 5, 2016
Instead of using a dime or quarter size amount, I have to use waaaaaaay more than I use to just to make sure is making enough foam and just to end with my hair dull, and hard.
Sonia - We're sorry to hear that you were disappointed by your experience with our Hear Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Tammy L.
September 28, 2016
color safe shampoo
POSTED BY:
Tammy L.
September 28, 2016
I really didn't much care for yje shampoo. It kept my hair feeling super dry during and after washing each time.
Tammy - We're sorry to hear that your results felt dry. We have gone ahead and issued a store credit for the amount of your purchase to your eSalon account, per our Satisfaction Guarantee. We value your happiness, and look forward to delivering the right results for you!
Jill - We’re sorry that you were unsatisfied with our Heart Lock It Shampoo and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Jennifer C.
September 24, 2016
Shampoo
POSTED BY:
Jennifer C.
September 24, 2016
Not crazy about this shampoo. Takes alot to feel like I even have any in my hair.
Jennifer - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Barbara F.
September 24, 2016
disappointed
POSTED BY:
Barbara F.
September 24, 2016
I could not get the coloring formula to wash out of my hair even after 3 washings.
Barbara- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Karen B.
September 20, 2016
Changing color
POSTED BY:
Karen B.
September 20, 2016
I had asked for help doing a reverse ombre and got no response. The color was to much copper and I can not find how to request to change it.
Karen - Thank you for your feedback! I can see we emailed you back letting you know that we currently do not offer any sort or highlighting or ombre kit unfortunately. I also went ahead and added a complimentary color credit to your account if you'd like us to reformulate and correct this color.
POSTED BY:
Brenda B.
September 19, 2016
Didn't work well for me
POSTED BY:
Brenda B.
September 19, 2016
I believe I may have been allergic to these products. My head started itching horribly and my scalp became dry and flaky.
Brenda - Thank you for your feedback. We apologize that you may have experienced an allergic reaction to the Heart Lock It. On behalf of the eSalon family, we wish you a restful recovery!
POSTED BY:
Kelly P.
September 18, 2016
Pump is horrible; hair doesn't feel clean.
POSTED BY:
Kelly P.
September 18, 2016
I have shoulder length hair, and it takes about 15 pumps to get an adequate amount of shampoo. Maybe that was just THIS pump, but I don't want to try it again. It doesn't clean very well and seems to build up. My hair did not feel clean with this product. The conditioner is great, though.
Kelly - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Cynthia C.
September 16, 2016
Not impressed
POSTED BY:
Cynthia C.
September 16, 2016
I didn't like how this product made my hair feel. The bottleseats are very small too.
Cynthia - We're truly sorry that our Heart Lock It did not provide the feelin you expected. Per our records we see that we have credited your account in the amount of your purchase. We hope you find your perfect match soon!
POSTED BY:
Nancy F.
September 14, 2016
Not Crazy about the Shampoo
POSTED BY:
Nancy F.
September 14, 2016
The shampoo doesn't lather much (maybe that's what makes it safe for color-treated hair?) and my hair never really feels clean.
Nancy - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Lori K.
September 11, 2016
where'd the foam go?
POSTED BY:
Lori K.
September 11, 2016
I guess i'm used to a shampoo foaming up - I seem to use too much product trying to get the result of my regular shampoo -
doesn't seem to get as clean as I'd like
Lori - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tammy P.
September 8, 2016
Color Safe Shampoo
POSTED BY:
Tammy P.
September 8, 2016
The shampoo is very heavy and leaves my hair clumpy, stiff, and sticky. I am not sure if maybe I am using too much in one use.
Tammy - We're truly sorry that our Heart Lock It did not provide the feeling you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Tashaune B.
September 7, 2016
Heart lock it shampoo review
POSTED BY:
Tashaune B.
September 7, 2016
I didn't really like the shampoo it made my hair feel extremely dry and dull. It did lather very well, but I probably would never use it again.
Tashaune - We’re sorry that you were unsatisfied with our Heart Lock It Shampoo and that it left your hair feeling dry and dull. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
Kim - We're truly sorry that our Heart Lock It did not provide the aspect you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Aubrey S.
August 26, 2016
Skipping the Shampoo/Cond
POSTED BY:
Aubrey S.
August 26, 2016
Takes too much product to get my thick hair clean. I'll have polished off the bottles in a week (too much $$).
Also could not get the pump to unlock on the shampoo. Now I'm just pouring it on my head. Wouldn't be surprised if the bottles are made in another country. The trick to a successful international supply chain is lots of oversight/quality control. I'm sure the weird arrows pointing at each other is an inside joke (twist cap in which direction to open?)
Anyways, there are other products I like. Bought a leave-in and heat styling spray.
Aubrey - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Marie W.
August 24, 2016
It's ok
POSTED BY:
Marie W.
August 24, 2016
This is good but doesn't seem to hold my colour any longer than normal colour shampoos
Marie - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer L.
August 19, 2016
Too drying
POSTED BY:
Jennifer L.
August 19, 2016
While it may protect your color, it has practically no moisturizing element to it.
Jennifer - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Monika H.
August 17, 2016
Dries Hair out
POSTED BY:
Monika H.
August 17, 2016
I am very disapointed with this Product. It dries my hair out and it feels like straw 😞
I won't be purchasing this product again
Monika - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Renee N.
August 17, 2016
So-So
POSTED BY:
Renee N.
August 17, 2016
Not really a big fan of this product. Pump didn't work well and it felt like I had to use a lot to get my hair clean.
Renee - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Christine D.
August 16, 2016
More lather needed.
POSTED BY:
Christine D.
August 16, 2016
This shampoo comes out of the bottle in a small stream and I wish it would lather more. It does a good job otherwise.
Chris - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Marsha - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Marie T.
August 13, 2016
No impressed
POSTED BY:
Marie T.
August 13, 2016
I dont care for this product. my color is fading fast
Marie - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
sharon c
August 12, 2016
very drying
POSTED BY:
sharon c
August 12, 2016
it made my hair coarse and dry, needed lots of conditioning afterwards maybe thats why its like that
Sharon - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Renee - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Gabrielle - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Tanuja G.
August 9, 2016
Does not lather up
POSTED BY:
Tanuja G.
August 9, 2016
I've been using this shampoo however I noticed that I had to apply twice just to get it to lather up. This means I've had to use quite alot.
Whereas with other shampoos I'd only require a small amount and it would do the job. My hair is just shoulder length.
Tanjua - Because you felt our Heart Lock It didn't provide the quality or lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Keira W.
August 4, 2016
Ok for short term
POSTED BY:
Keira W.
August 4, 2016
Like most shampoos in my hair these days, my hair feels hard like hay. Smell ok, just takes a lot to lather up. Ok for first wash after color.
Keira - Thank you for your feedback. We apologize for the disappointing experience you had with Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Kimberly - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Kristina B.
August 2, 2016
Pump doesnt work!
POSTED BY:
Kristina B.
August 2, 2016
This shampoo is pretty good, but so annoyed that the pump doesn't work! I have to unscrew the top and pour it out every time i use it and have ended up wasting a lot and getting it everywhere.
Kristina - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Amy G.
August 1, 2016
Smells Great
POSTED BY:
Amy G.
August 1, 2016
I love the smell! I just dont feel like it washes out the products when I shower!
Amy - Because you felt our Heart Lock It Shampoo didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Sherrie M.
August 1, 2016
Don't care for
POSTED BY:
Sherrie M.
August 1, 2016
My scalp broke out. Hair didn't feel clean. Takes to much product for one shampoo and costs to much.
Sherrie - We're sorry to hear that you were disappointed by your experience with our Heart Lock it Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Mandie - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Nicole P
July 28, 2016
Shampoo
POSTED BY:
Nicole P
July 28, 2016
I really enjoyed this shampoo and the way it smelled, I just think its way to small for the price.
Nicole - Thank you for your honest feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy T.
July 22, 2016
Color stay good, shampoo not so much
POSTED BY:
Tammy T.
July 22, 2016
I have shoulder length hair and it takes 6 or 7 pumps to get enough shampoo to make any lather. It looks great out of the bottle but when I wash my hair it turns into nothing.
15 of 15 people found this review helpful. Did you?
Tammy - We're truly sorry that our Heart Lock It did not provide the quality you expected. We've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Lori M.
July 22, 2016
Just like the packages
POSTED BY:
Lori M.
July 22, 2016
This is just like the packaged shampoo. I'm not as happy with the shampoo as I am with the conditioner. I don't care for the way it feels. My hair feels very dry afterwards, you definitely will need the conditioner!
Lori - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
nan W.
July 21, 2016
Awful shampoo.
POSTED BY:
nan W.
July 21, 2016
When I buy the color kit, the shampoo is great. I thought this would be the same shampoo. It is not!! It is possibly the worst shampoo I have ever bought! This shampoo does not lather at all - not even before I put it in my hair. It does not even lather a tiny bit! I will never buy this shampoo again. I tried to give it no stars at all but it would not let me.
15 of 16 people found this review helpful. Did you?
Nan - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Samantha S.
July 14, 2016
Sorry but no
POSTED BY:
Samantha S.
July 14, 2016
I tried this many times and while it did not make my hair color fade it did make my hair a greasy mess
Samantha - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
vera H.
July 14, 2016
difference?
POSTED BY:
vera H.
July 14, 2016
takes so much for my hair and really don't see any difference from what I normally use
Vera - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Anne O.
July 13, 2016
does not lather up
POSTED BY:
Anne O.
July 13, 2016
This shampoo does not lather up very well at all but it does make your hair clean
Anne - We’re sorry that you were unsatisfied with our Heart Lock It didn't achieve that clean feeling you were expecting. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Leah S.
July 11, 2016
Watered down
POSTED BY:
Leah S.
July 11, 2016
I have to use ten pumps at least two times before my hair is clean. This bottle isn't very big either. It's smaller than the typical size shampoo. The samples that come with the hair dye aren't watered down which made me love it until I bought the real thing. Don't waste your money. This only happens with the shampoo.
Leah - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
janice A.
July 11, 2016
Lovely shampoo
POSTED BY:
janice A.
July 11, 2016
Love this shampoo just does not lather very well slightly disappointed x
Janice - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Melinda J.
July 9, 2016
It's more than ok...
POSTED BY:
Melinda J.
July 9, 2016
I do love this shampoo, but it takes like 12 pumps to get a good lather, and I only have medium length hair.
Melinda - Thanks for bringing the issue you’re having with the dispensing quality on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
POSTED BY:
elizabeth S.
July 6, 2016
nOT GREAT
POSTED BY:
elizabeth S.
July 6, 2016
Will not order again as made my hair all rubbery feeling and it is higher than great shampoos at a beauty store.
Elizabeth - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling rubber like. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Fiona W.
July 5, 2016
BASIC PRODUCT
POSTED BY:
Fiona W.
July 5, 2016
Sorry, yet again, overpriced. Same product and results for half the price in leading high street retailers
Fiona - We're truly sorry that our Heart Lock It did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Kristen M.
June 29, 2016
Greasy hair
POSTED BY:
Kristen M.
June 29, 2016
Really disliked this product. Left my hair feeling so greasy all day long. Didn't even feel like shampoo when I put it on, doesn't foam up at all either.
Kristen - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Charlotte Easter E.
June 28, 2016
I like the Shampoo
POSTED BY:
Charlotte Easter E.
June 28, 2016
I have used this shampoo for a while now, and I continue to like it. However, this is the second bottle I have received from the line that has a faulty pump. It does not work. Fortunately, I had not yet thrown away one of my empty bottles, so I exchanged the pumps, but I don't like that I cannot rely on the product arriving in working condition.
Charlotte - We're sorry to hear that you've had some issues with our Heart Lock It pumps. Because of this issue, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Crystal - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Renee W.
June 27, 2016
Not impressed
POSTED BY:
Renee W.
June 27, 2016
The shampoo is the same as any color protecting shampoo. I didn't feel like it was cleansing my hair. The pump broke and they wouldn't send me a replacement pump. I was very disappointed.
Renee - Because you didn't have the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tanya L.
June 27, 2016
Not as expected
POSTED BY:
Tanya L.
June 27, 2016
The bottle is really small and it takes lot of shampoo to create foam and no matter what, I have to wash 2 times. I do not recommend this product at all :(
Tanya - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Marnita E.
June 22, 2016
Not for coarse hair.
POSTED BY:
Marnita E.
June 22, 2016
My hair is very coarse. This product doesn't soften my hair or anything. It does nothing but clean it!
Marnita - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product and hope you love your new products!
POSTED BY:
Ashley C.
June 22, 2016
Light shampoo but lightly cleaned
POSTED BY:
Ashley C.
June 22, 2016
This shampoo cleaned my hair so well the first time I was blown away! But the subsequent uses left my hair feeling greasy just hours after showing.
Ashley - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Debra B.
June 17, 2016
Heart Lock it Shampoo
POSTED BY:
Debra B.
June 17, 2016
I was sooo excited to finally order this Shampoo, because I absolutely LOVE the packets I receive in my hair coloring kit. So, imagine my disappointment, upon using this "bottle" of shampoo. The 1st thing-- it was difficult to open the pump, then once "someone else" started the pump, I thought great! Now, onto the fabulously lather I experienced using after coloring my hair. NOT!. So, I thought OK -- I'll use 2 squirts instead of one..Nothing - no lather, etc. So, I'm really disappointed w/ this product and was sooo excited to finally break down a buy a more expensive shampoo made by eSalon to go w/ my coloring kit... IDK. Maybe it was just the bottle I received, but .... Please help. . I'll give it 2 stars... just because... But I'd like to give the 5 stars that I know it deserves.
Debra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Dedee T.
June 9, 2016
Worst shampoo
POSTED BY:
Dedee T.
June 9, 2016
I dislike this shampoo. It feels as if I haven't washed my hair. It doesn't have a good smell. I will not be ordering anymore. Worst shampoo ever!
Dedee - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Julie I.
June 8, 2016
Shampoo
POSTED BY:
Julie I.
June 8, 2016
The more I used the product the more my hair and scalp became dry, up on reading the ingredients I noticed the shampoo contains SLS. SLS can be an irritant in some people me being one of them the reason I dont use any product that contains theses Sulphate products.
Julie - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Often when people see Sodium Lauryl Sulfoacetate (SLSA) on their shampoo label they cringe and think this means Sulfate. Unlike, Sodium Lauryl Sulfate (SLS), SLSA is completely safe for most skin types. It removes oils and bacteria without irritating the skin. What throws people off when they look at these two ingredients is the first two words being identical, and from there it’s assumed that they must be very similar. We are happy to report that Heart Lock It is Sulfate Free!
Anne - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product.
POSTED BY:
Tracey S.
June 5, 2016
Just ok
POSTED BY:
Tracey S.
June 5, 2016
Hard to get a lather. Leaves my hair soft but gives my scalp itch issues (I am sensitive) think I would prefer a curly hair shampoo in future. Not sure I'll buy again
Tracey - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Anita C.
June 4, 2016
Not my favorite.
POSTED BY:
Anita C.
June 4, 2016
I just don't like how this makes my hair feel 'ratty' and tangly after using. I have no other words.
Anita - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Pam C.
May 31, 2016
Color Safe Shampoo
POSTED BY:
Pam C.
May 31, 2016
Not particularly fond of product. Am using another brand instead.
Pam - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Kimberly - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Maria
May 18, 2016
Smells nice but..
POSTED BY:
Maria
May 18, 2016
Smells lovely but no foaming action at all so had to use the tinted love more often to have that clean feeling in my hair.
Maria - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product and hope you love your new products!
POSTED BY:
.
May 17, 2016
Good shampoo
POSTED BY:
.
May 17, 2016
I really loved this when I first started using it but after about 6 months it now dries my hair out a bit; I think I may need to change my next bottle of shampoo then come back to it.
Melissa - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Rita S.
May 14, 2016
Meh
POSTED BY:
Rita S.
May 14, 2016
It's ok but nothing special. Would not purchase again because there is not enough product to justify price in my opinion.
Rita - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
lynn S.
May 13, 2016
Meh..
POSTED BY:
lynn S.
May 13, 2016
I have super thick and long hair and seem to need too much shampoo and bottle is kinda small I would have to buy shampoo every two weeks..
Lynn - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
joy S.
May 13, 2016
Where is the foam
POSTED BY:
joy S.
May 13, 2016
I am not a great fan of this product because it does not foam well.
Joy - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Anne G.
May 13, 2016
Requires too much product
POSTED BY:
Anne G.
May 13, 2016
I'm finding that I have to use a lot of this product to get my hair clean. Also, I'm not sure it's as gentle as I'd like it to be for a color safe product. After washing it feels a bit stripped before applying conditioner.
Anne - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you were able to talk with a representative and have credited your account. We are excited for you to find your perfect match!
POSTED BY:
Bethanny B.
May 13, 2016
Not sure about this shampoo.
POSTED BY:
Bethanny B.
May 13, 2016
It doesn't suds up very easily but maybe that's the way it's supposed to work??? I usually have to use at least 10 or more pumps but I do have very thick long hair. I find its quite pricey compared to other good products I've used and it's not a large bottle, in fact its smaller than most shampoo bottles. I do love the pump feature though.
Bethanny - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Kelly C.
May 12, 2016
Average
POSTED BY:
Kelly C.
May 12, 2016
It feels like you either have to use a lot or wash your hair twice. It feels great after you finally fell like its washed. Bit for the price and how much you have to use, I don't feel its worth it.
Kelly - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Lesley K.
May 12, 2016
No soap
POSTED BY:
Lesley K.
May 12, 2016
I found that this shampoo is not very soapy, I have to put 2 lots on to get a lather from it, therefore it works out very expensive.
I won't be buying this again.
Lesley - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
sara M.
May 11, 2016
Did not do the trick
POSTED BY:
sara M.
May 11, 2016
I used this on my color treated hair and it made my hair really dry and hard. Would not recommend for long beautiful locks.
Sara - We're truly sorry that our Heart Lock It did not provide the moisture you expected. Upon reviewing your profile, who was able to successfully help you. We are excited for you found your perfect match!
POSTED BY:
Matsuoka L.
May 9, 2016
Not a fan
POSTED BY:
Matsuoka L.
May 9, 2016
The shampoo is a little heavy and I can't use it too often otherwise my hair becomes straw like and heavy.
Matsuoka - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Jennifer K.
May 7, 2016
DOes not help retain the color. My grays reappeared full strength after two week
Jennifer - We're truly sorry that our Heart Lock It did not provide the color retention you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
.
May 3, 2016
Shampoo
POSTED BY:
.
May 3, 2016
Sorry but makes my hair slimy. Is there an alternative? Perhaps one with Volume?
Anne- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
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