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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Pat - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Deb T.
April 23, 2016
Its not as good as the little packets I receive with my color as it does not sud
POSTED BY:
Deb T.
April 23, 2016
After the 1st use or so the product produces little to no suds.
Deb - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Hannah B.
April 21, 2016
Color Safe
POSTED BY:
Hannah B.
April 21, 2016
This shampoo is color safe and does smell amazing. I found, however, that it left my hair greasy. Doesn't lather up like some of the other ones I have tried.
Hannah - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Judi B.
April 19, 2016
Color Safe Shampoo Disappoints
POSTED BY:
Judi B.
April 19, 2016
Upon arrival, I was initially disappointed with the amount of product I received for the price. I dismissed my thoughts, reminding myself that good things come in small packages. Once I tried the shampoo, I discovered it didn't lather well. I had to rinse and shampoo again. This time with a few extra pumps of the product.
I'll pass on this product and use other professional shampoos that smell nice, lather well, lock in color AND are more cost effective.
Judi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Pamela W.
April 18, 2016
Shampoo
POSTED BY:
Pamela W.
April 18, 2016
Don't like the shampoo as much as my hair color the shampoo leaves my hair oily.
Pamela - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Angie S.
April 15, 2016
Little lather
POSTED BY:
Angie S.
April 15, 2016
This shampoo doesn't lather well so it's difficult to tell whether it is spreading through my hair. As a result I feel I have to use a lot of it. Also my hair feels course after using it.
Angie - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling coarse. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Brandi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Monica M.
April 13, 2016
Expensive
POSTED BY:
Monica M.
April 13, 2016
Pricey for the amount you receive and it makes my hair feel like straw
Monica - We’re sorry that our Heart Lock It and that it left your hair feeling straw-like. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to getting your hair match perfect!
POSTED BY:
Amanda S.
April 6, 2016
Doesn't lather well
POSTED BY:
Amanda S.
April 6, 2016
I have to pump a whole lot for it to lather. I have thick hair so this didn't impress me. Not a fan of the shampoo and conditioner
Amanda - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Shirley Y.
April 6, 2016
Not of me
POSTED BY:
Shirley Y.
April 6, 2016
This shampoo wasn't for me. It made my hair greasing and didn't hold styling but I gave it to my daughter and she loves it. Her hair is dry
Shirley - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Bonnie - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
LINDA L.
April 5, 2016
I didn't really care for this - never ordered again.
POSTED BY:
LINDA L.
April 5, 2016
I didn't really care for this shampoo and I never ordered it again. My scalp got very itchy after washing...went back to my natural shampoos.
Linda - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Mary N.
April 4, 2016
Seemed ok.
POSTED BY:
Mary N.
April 4, 2016
This seemed ok. This could be the cause of some of the tangles, but I assume it's from the conditioner.
Mary - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Emily J.
April 3, 2016
Lousy shampoo
POSTED BY:
Emily J.
April 3, 2016
I'm not sure if it just isn't right for my hair, but it CANNOT get it clean. Initially I thought my hair just needed to adjust but even after a few weeks of use, my hair is heavy and greasy feeling. Today I used nearly 1/4 cup of shampoo and FINALLY feel like my hair got a little bit cleaner. Definitely won't be purchasing this again!
Emily - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling heavy and greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Elizabeth G.
April 2, 2016
Leaves residue
POSTED BY:
Elizabeth G.
April 2, 2016
This product simply doesn't cleanse hair properly. I would not recommend.
Elizabeth - We apologize that you felt your hair was not cleansed thoroughly with our Color Safe Shampoo. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Marcy B.
April 1, 2016
shampoo
POSTED BY:
Marcy B.
April 1, 2016
I find the shampoo does not lather enough. I end up using more than necessary
Marcy - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Linda B.
March 30, 2016
Doesn't suds well
POSTED BY:
Linda B.
March 30, 2016
I don't really use this product anymore as it doesn't suds up very much.
Linda - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Candy V.
March 29, 2016
It's okay
POSTED BY:
Candy V.
March 29, 2016
I cannot use this as it burned my sensitive scalp.
Candy - We're truly sorry to hear that you've experienced an allergic reaction that could have been caused by our Color Safe Shampoo. Since you’ve experienced a reaction, a representative has refunded you for this product and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Kimberly S.
March 23, 2016
shampoo
POSTED BY:
Kimberly S.
March 23, 2016
Disappointed in the shampoo. Love all your other products tho!!
We're sorry to hear that you were disappointed with our Heart Lock It Color Safe Shampoo. Per our Satisfaction Guarantee, we have added product credit to your account. One of our representatives has reached out to you to discuss how to redeem this credit. We hope that we can send you a replacement product that is better suited for your hair care needs.
POSTED BY:
Em B
March 16, 2016
Lots of shampoo to get love
POSTED BY:
Em B
March 16, 2016
I have long hair. I wash it 3x a week. I need to pump tons of this shampoo to clean my hair. Trying a different one next match up
Em - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account to go towards your new Match Up!
POSTED BY:
Linda C.
March 16, 2016
Not crazy about the shampoo
POSTED BY:
Linda C.
March 16, 2016
The shampoo does not seem to spread well - seems like I need lots of it. The shampoo that comes with the colour kit feels way better.
Linda - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Kelly K.
March 15, 2016
took too much to get hair clean
POSTED BY:
Kelly K.
March 15, 2016
took 1/2 bottle to get hair covered and clean. could be much better
Kelly - Because you felt our Heart Lock It didn't provide the coverage and clean you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Pam G.
March 14, 2016
It's just ok.
POSTED BY:
Pam G.
March 14, 2016
I don't like the bottle. It doesn't come out easy. Seems like I have to use so much shampoo to feel like my hair is getting clean.
Pam - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Debra M.
March 14, 2016
Not my favorite
POSTED BY:
Debra M.
March 14, 2016
I really don't like the shampoo, feels gritty on my hair. The pump is awful and only a dime size comes out.
Debra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Lisa- Thank you for sharing your feedback with us, We apologize that the Heart Lock It Color Safe Shampoo made your hair feel drier than normal. We suggest to check out our new shampoo and conditioners as well to see if there is a better product to suit your hair care needs
POSTED BY:
Heather G.
March 13, 2016
Shampoo
POSTED BY:
Heather G.
March 13, 2016
I found this quite difficult to get a decent amount of shampoo out.
Heather - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela E.
March 12, 2016
No lather?
POSTED BY:
Pamela E.
March 12, 2016
I couldn't get this product to lather up even using handfuls which is strange because the sachets included with my hair colour lathered up fine?
Pamela - We're sorry to hear that you were disappointed by the results of this product. Our Color Safe Shampoo is a low-lather shampoo designed to gently wash color treated hair. While our product may not lather as much as your used to, it is formulated to still clean your hair while preserving your color.
POSTED BY:
Jodi K.
March 12, 2016
It was okay
POSTED BY:
Jodi K.
March 12, 2016
I didn't see much difference whether I used this color shampoo or not or as far as my color goes. It definitely cleaned my hair, but I don't care for how it feels while I am using it. My hair felt straw-like while using.
Jodi - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
POSTED BY:
eileen G.
March 12, 2016
Meh
POSTED BY:
eileen G.
March 12, 2016
does a good job of holding the color but most times my hair still feels like it hasn't been washed out - very hard to get my hair "squeaky" and it doesn't foam up enough.
Eileen - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
Donna - We're sorry to hear that our Heart Lock It caused your hair to feel greasy and oily. Per our Satisfaction Guarantee, one of our representatives has issued credit to your account for another product, and reached out to you with more details.
POSTED BY:
Anke S.
November 19, 2024
Tolles Schampoo
POSTED BY:
Anke S.
November 19, 2024
Das Schampoo hat einen tollen Duft, macht das Haar geschmeidig und ist sehr ergiebig. Werde ich definitiv wieder kaufen.
Bonjour,à toute l'équipe
Je me permet de vous écrire juste pour vous demander un petit renseignement qui concerne la couleur car elle ne tient pas longtemps elle dure environ 4 semaine quoi faire pour qu'elle dure longtemps
En vous remerciant
Cordialement Sylvie belloi
Liana- Estamos encantados de saber que estás disfrutando de Classic Color Care Shampoo. ¡Esperamos nuestra próxima oportunidad para deleitarlo!
POSTED BY:
Lucie J.
July 26, 2020
Un shampoing efficace
POSTED BY:
Lucie J.
July 26, 2020
Ravie de ce produit sur mes cheveux indescriptibles ... Un coup gras, un coup trop sec ... J'ai enfin trouvé un shampoing qui les régule juste comme il faut !
Patricia - Lamentamos mucho saber que ha perdido el cabello desde que usó nuestro champú Classic Color Care. En general, una persona suele perder hasta 200 cabellos al día. Si siente que ha perdido mucho más que esto, es posible que haya tenido una reacción alérgica. Nos comunicamos con usted por correo electrónico para brindarle más detalles sobre los próximos pasos y cómo podemos ayudarlo a resolverlo. En nombre de la familia eSalon, le deseamos una rápida recuperación.
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