Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Katherine - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nora G.
febrero 20, 2017
Heart Lock It
PUBLICADO POR:
Nora G.
febrero 20, 2017
This shampoo is good for retaining the original color that one dyes the hair with; however, it fails to suds up so I find myself adding more "squirts" of it until I feel enough suds are there to clean my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Nora - We're sorry to hear our Heart Lock It Color Care Shampoo didn't have the suds you were looking for. Many shampoos use chemicals such as Sodium Lauryl Sulfate to cause suds in their shampoo; however, these chemicals often strip the hair of color and moisture. Our products are all sulfate-free to create the best products for the health of your hair. If you need a stronger lather, simply add a little water to the shampoo on your hair and massage through your scalp.
PUBLICADO POR:
Jeannie F.
febrero 19, 2017
I have been disappointed
PUBLICADO POR:
Jeannie F.
febrero 19, 2017
I thought it would be so much better than my usual hair colour. I have been impressed with the packaging and the the contents but I found it left my hair difficult to comb. I did not like the shampoo or conditioner and had to do it again with my usual products
4 de 4 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Jeannie - We're sorry to hear you had a disappointing experience with our Heart Lock-It Color Care Shampoo. To help you find a product you truly love, we've added a credit to your account in the amount of your purchase. For better detangling, we recommend our Getting Richer Moisture Shampoo or our Gaining Strength Repair Shampoo. We'll send you an email with more information.
PUBLICADO POR:
Amie A.
febrero 18, 2017
Shampoo
PUBLICADO POR:
Amie A.
febrero 18, 2017
I do not want this again
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Amie - We're sorry to hear you didn't like our Heart Lock-It Color Care Shampoo. Per our Satisfaction Guarantee, we've added a credit to your account. Look for our follow-up email for more information.
PUBLICADO POR:
Christy R.
febrero 17, 2017
Crazy instant hair fall
PUBLICADO POR:
Christy R.
febrero 17, 2017
You don't have to wait for your hair to fall eventually in a due course of time. I had noticed as soon you use the shampoo/conditioner... You see bunch of hair coming off your head. It freaked me out greatly. Have got very bad experience with this product. Please do not buy this product and waste your time and money. Very dissatisfied.
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Christy - Thank you for your feedback. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for our Heart Lock It Color Care Shampoo. Again, we apologize that you were unsatisfied with your experience.We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
Susan D.
febrero 15, 2017
Doesn't smell
PUBLICADO POR:
Susan D.
febrero 15, 2017
Not refreshing, feels slimy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Susan - We're sorry to hear that you were disappointed by your experience with our Heart Lock it. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Nicole D.
febrero 14, 2017
Where's the Bubbles?
PUBLICADO POR:
Nicole D.
febrero 14, 2017
The shampoo does not lather up too much leaving my hair feel like it's not fully clean. I have to use a lot for proper coverage and cleaning.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Nicole - We're sorry to hear you were unhappy with the lather of our Heart Lock It Color Care Shampoo. All of our products are color safe and sulfate free. Chemicals such as Sodium Lauryl Sulfate are often used in shampoos to create a lather, but it also strips the hair of color and moisture. To increase the lather with our product, simply apply some water to your hair and massage the soap through the hair and scalp.
PUBLICADO POR:
Deb V.
febrero 9, 2017
No lather
PUBLICADO POR:
Deb V.
febrero 9, 2017
It took a lot of shampoo and still no lather
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Deb - We're sorry to hear you had an issue with the lather of our Heart Lock It Color Care Shampoo. Our products are all sulfate free. Chemicals such as sodium lauryl sulfate that are used to cause lather in many shampoos, can strip the hair of moisture and color. You can increase the lather of our shampoo by adding some water to your hair after applying and massaging through the scalp.
PUBLICADO POR:
Sara R.
febrero 7, 2017
Not a favorite
PUBLICADO POR:
Sara R.
febrero 7, 2017
I did not like this shampoo for me. It just didn't seem to get my hair clean.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sara - We're sorry to hear our Heart Lock It Color Care Shampoo wasn't for you. To find a product more to your liking, we've added a credit to your account and sent you an email with more information.
PUBLICADO POR:
Nancy C.
febrero 6, 2017
No good
PUBLICADO POR:
Nancy C.
febrero 6, 2017
Didn't like it. No good for thick coarse hair
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Nancy - We're sorry to hear you didn't like our Heart Lock-It Color Care Shampoo. For thick, course hair we recommend our Easy Glider Smoothing Shampoo. So you can find your perfect match, we've added a credit in the amount of your purchase to your account. Look for our follow-up email for more information!
PUBLICADO POR:
coleen W.
febrero 2, 2017
Not very good
PUBLICADO POR:
coleen W.
febrero 2, 2017
Same with conditioner. Seems to dry hair out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Coleen - We're sorry to hear our Heart Lock It Color Care Shampoo didn't help your dry hair. For a more hydrating experience, we recommend our Getting Rich Moisture Shampoo. Since you were unhappy with our product, we've issued a credit in the amount of your purchase. Look for an email from us with more information!
PUBLICADO POR:
Mary A.
enero 24, 2017
Smells nice
PUBLICADO POR:
Mary A.
enero 24, 2017
Doesn't lather. Makes my hair feel like there is gel in it after rinsing. Bottle pump is a little difficult to maneuver
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Mary - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Leslie S.
enero 24, 2017
Hard on my hair
PUBLICADO POR:
Leslie S.
enero 24, 2017
Though it was great at protecting colour this shampoo has been harsh on my hair. I wash and condition every day and my hair is dry and parched. I'm switching to a new shampoo and conditioner.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Leslie - We're sorry that our Heart Lock-It Color Safe Shampoo didn't give you the texture you were looking for, so we've added a credit to your account for an exchange. For a more hydrating color-safe experience, we recommend our Getting Rich Moisturizing Shampoo or our Gaining Strength Repair Shampoo. We'll send you an email soon with more information.
PUBLICADO POR:
Marcella G.
enero 19, 2017
Take it or leave it
PUBLICADO POR:
Marcella G.
enero 19, 2017
Not a fan. Leaves my hair feeling like product hasn't rinsed out, heavy feel to hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Marcella - We're sorry to hear that our Heart Lock It Color Safe Shampoo left your hair feeling heavy. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase. We will reach out to you shortly with more information.
PUBLICADO POR:
Julie M.
enero 18, 2017
Terrible Shampoo
PUBLICADO POR:
Julie M.
enero 18, 2017
It's left my hair feeling g super greasy like it hasn't been washed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Julie - We apologize that you were dissatisfied with our Heart Lock-It Color Care Shampoo. We see that you have already reached out to us with your feedback and we have offered a store credit for the amount of your purchase, per our Satisfaction Guarantee. We'd love to pair you with a product that will better suit your needs in the future.
PUBLICADO POR:
Mary M.
enero 17, 2017
Love my new hair color!!!
PUBLICADO POR:
Mary M.
enero 17, 2017
Just seems like you have to use so much to get it lathered
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Mary - While we're glad that you're enjoying your custom blended hair color overall, we're sorry that you were unhappy with the consistency of the shampoo. We're constantly looking to improve our service and products based on what clients, like you, share with us.
PUBLICADO POR:
Sue H.
enero 16, 2017
Not a winner anymore
PUBLICADO POR:
Sue H.
enero 16, 2017
The first tiimes I used this shampoo, my hair was shiny and pretty afterwards. It does seem to protect color, but it leaves my hair dull, limp and not clean-feeling. I am not going to use it any longer.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sue - We're truly sorry that our Heart Lock It did not provide the experience you expected. We've gone ahead an added a free Match-Up credit to your account. We look forward to delivering the right results for you.
PUBLICADO POR:
Agnieszka C.
enero 15, 2017
Very average
PUBLICADO POR:
Agnieszka C.
enero 15, 2017
Did not like the feel of my hair after the first use . I have used much better shampoos by L'Oréal . Do not waste your money
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Agnieszka - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Luanne B.
enero 13, 2017
Not enough lather
PUBLICADO POR:
Luanne B.
enero 13, 2017
It works great with the color, but takes 6-8 pumps to get anywhere near enough for my medium length hair. And even then i don't feel like there is enough lather to really get my hair clean.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Luanne - We're truly sorry that our Color Safe Shampoo did not provide enough lather. Since you were not satisfied with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Linda R.
enero 8, 2017
Shampoo
PUBLICADO POR:
Linda R.
enero 8, 2017
I don't care for the Love Shampoo. It doesn't lather enough and you need to use a lot to fell like it is working at all. It is expensive for a small bottle.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Heart Lock It did not provide the lather you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
diana D.
enero 5, 2017
Not enough moisturzing qualities
PUBLICADO POR:
diana D.
enero 5, 2017
I hoped for a more nourishing, hydrating result...my hair was as dry as straw after use..not a fan
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Diana - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Zzzzzzz Z.
enero 4, 2017
Shampoo
PUBLICADO POR:
Zzzzzzz Z.
enero 4, 2017
Shampoo doesn't lather enough to spread over entire scalp and hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kathy - Because you felt our Heart Lock It Shampoo didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Denise J.
enero 2, 2017
takes too much
PUBLICADO POR:
Denise J.
enero 2, 2017
this doesn't lather well, usually have to use a BUNCH to shampoo my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unsatisfied with our Heart Lock It and that it did not lather well. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Catherine P.
diciembre 26, 2016
Great Shampoo
PUBLICADO POR:
Catherine P.
diciembre 26, 2016
This shampoo has not washed out my color like others have unfortunately when I received my shampoo the pump was broken 😪
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Catherine - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It Shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
tracy W.
diciembre 26, 2016
Standard Shampoo, useless pump, rubbish for the shower
PUBLICADO POR:
tracy W.
diciembre 26, 2016
When you're in a hurry, you don't need a poorly designed dispenser, it takes ages to get a good amount out. Nightmare in the shower trying to push down on the pump, I ended up unscrewing bottle and losing half the shampoo, really angry because the product isn't cheap!. Bottle looks great but sadly that's not enough, nor is the product so amazing you would tolerate the bottle for the contents
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Tracy - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Sarah K.
diciembre 24, 2016
Okay
PUBLICADO POR:
Sarah K.
diciembre 24, 2016
Doesn't leave hair soft it's like a detergent
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Sarah - We're truly sorry that our Heart Lock It Shampoo did not leave your hair feeling soft, like you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Susana O.
diciembre 21, 2016
Shampoo Okay
PUBLICADO POR:
Susana O.
diciembre 21, 2016
My hair seems to absorb the shampoo but it does not create much lather and it hard to rinse out. I do not like the way my hair feels afterwards unless I use the conditioner. May work better on other hair types.
I have thick hair and lots of it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Susana - We're sorry our Heart Lock-It Color Safe Shampoo did not leave your hair with the desired texture. The reason our shampoo doesn't lather as much as some other shampoos is because our products are color safe and sulfate free. Sulfates, which cause many shampoos to lather, can strip hair of color and moisture. We've sent you an email with information about your Satisfaction Guarantee credit and with recommendations for other products you may enjoy.
PUBLICADO POR:
Kim C.
diciembre 19, 2016
Shampoo
PUBLICADO POR:
Kim C.
diciembre 19, 2016
Don't find that it necessarily retains the color any better than any other shampoo.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Kim - We're sorry to hear that you were disappointed by your experience with our Color Safe Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Dorajane A.
diciembre 8, 2016
problems with pump
PUBLICADO POR:
Dorajane A.
diciembre 8, 2016
The product is great. Nevertheless, the pump broke when taking it out of the plastic. Had to pour, rather than pump.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Dorajane - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Mandy C.
diciembre 6, 2016
Doesn't foam very well.
PUBLICADO POR:
Mandy C.
diciembre 6, 2016
I have to use about 15 pumps just to get suds and to feel like I have enough to get all of my hair. It's not work the full price for me. Just doesn't work any better than the $3.00 shampoo I can buy in stores.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Mandy - Because you felt our Heart Lock It Color Shampoo didn't provide the foam that you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Debra L.
diciembre 4, 2016
Sudsless
PUBLICADO POR:
Debra L.
diciembre 4, 2016
Shampoo doesn't foam up. I feel like I have to use a lot to saturate my hair and get it clean.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Debra - We're sorry our Heart Lock-It Color Safe Shampoo doesn't offer the foamy consistency you are looking for. The foam in shampoos is often caused by sulfates which can strip color and moisture from your hair and is why we do not include them in our products. We suggest adding a handful of water to your hair after application of the shampoo if you need more of a lather to get your hair clean. We hope this information helps you in your hair care journey!
PUBLICADO POR:
Jayne A.
noviembre 29, 2016
Not my fave
PUBLICADO POR:
Jayne A.
noviembre 29, 2016
Okay as a shampoo goes, tho need a lot of product to get a good lather then seems to take a long time to rinse out
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Jayne - We're sorry our Heart Lock It Color Safe Shampoo did not meet your expectation. One of the chemical groups that causes lather in shampoos and other soaps is sulfates; however, they can also dry out your hair and strip hair color from your strands. Because of this, our shampoo is sulfate-free and does not have the same lather as some other brands. If you need a stronger lather with our shampoo, we suggest adding a small amount of water to the shampooed hair and massaging the scalp.
PUBLICADO POR:
Kim R.
noviembre 27, 2016
SMELLS GOOD THOUGH
PUBLICADO POR:
Kim R.
noviembre 27, 2016
I was not as happy with the shampoo as I was the conditioner. It left my hair feeling dried out. It smelled good though and I like the bottle it comes in. I wont be buying it again though.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kim - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
AK27
noviembre 20, 2016
Poor quality
PUBLICADO POR:
AK27
noviembre 20, 2016
Did not lather or wash out colour even with 2 applications
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
AK27 - Our Heart Lock-It Color Safe Shampoo is a sulfate-free, color safe shampoo. Sulfates are typically the ingredient in shampoo that cause it to foam - however it also dries out your hair and causes hair color to fade. Because our shampoo is sulfate-free, it does not foam like other shampoos and will keep your color intact.
PUBLICADO POR:
Mama j
noviembre 19, 2016
Blah shampoo
PUBLICADO POR:
Mama j
noviembre 19, 2016
This shampoo is terrible! Even when I tried to use it to wash out the hair color it wouldn't lather. After care was about the same results. I won't be purchasing this shampoo again.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Mama J - We're sorry to hear that you were disappointed by your experience with our Color Safe Shampoo. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Patti C.
noviembre 17, 2016
Faulty bottle
PUBLICADO POR:
Patti C.
noviembre 17, 2016
Pump on bottle didn't ever work.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Patti - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock-It Color-Safe Shampoo to our attention. The dispensing pump has a twist-locking mechanism to keep it locked until you open it, so to unlock the pump, simply turn the silver ring clockwise until it is secured tightly and twist the head of the pump counter-clockwise for a quarter turn. We hope this information is helpful and that you will reach out to us for a free replacement if you are still having trouble!
PUBLICADO POR:
Catie H.
noviembre 12, 2016
Leaves my hair feeling not very clean
PUBLICADO POR:
Catie H.
noviembre 12, 2016
This shampoo is very gentle, but even after two washes my hair doesn't feel clean. I have baby fine, fragile hair and try to only wash it every other day, but this product never makes my hair feel good - it feels weighed down.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Catie - We're sorry to hear your results felt heavy. We see that you have contacted us to share your feedback and we were able to pair you with a product better suited to your needs. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nicolina K.
noviembre 8, 2016
not what i expected
PUBLICADO POR:
Nicolina K.
noviembre 8, 2016
the pump part is very flimsy. the shampoo doesn't lather at all. I am using double my normal usage.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Nicolina - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
elizabeth L.
noviembre 7, 2016
Need too much
PUBLICADO POR:
elizabeth L.
noviembre 7, 2016
Am finding the shampoo needs quite a lot of pumps to cover my hair
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elizabeth - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lori H.
noviembre 6, 2016
Feels like I need to wash it twice
PUBLICADO POR:
Lori H.
noviembre 6, 2016
My hair seems greasy fast and I have dry hair. It is like a residue stays on my hair folicules
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Tammy S.
noviembre 6, 2016
Doesn't ather up
PUBLICADO POR:
Tammy S.
noviembre 6, 2016
So I use the packets with each dye kit that comes and love them, but for some reason the stuff in the bottle doesn't lather up well. It seems like I pump and pump and pump shampoo out and it just doesnt lather. I wash my hair twice trying to get a good lather. I do wash my hair every other day so I will try to see if every day works better, but I have never had this problem with ther shampoos. I do like the finished result I just would like to feel like I am lathering up the hair like it does with the packets.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tammy - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Suzanne A.
noviembre 5, 2016
Not a great value
PUBLICADO POR:
Suzanne A.
noviembre 5, 2016
This shampoo is difficult to use if you have long hair or your hair is at all thick. I regularly use 8 or 9 pumps to get enough to clean my hair, and the amount that comes out with each pump is what I'd use on a baby's head. I won't buy this again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Suzanne - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Annie N.
noviembre 4, 2016
I liked it
PUBLICADO POR:
Annie N.
noviembre 4, 2016
The only thing I wasn't aware of when I purchased it was that it didn't lather up well. I have had other sulfate free shampoos that are the same way so I get it but I like a lathering shampoo. I didn't really notice that it made a lot of difference with keeping the color any longer then other shampoos though.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Annie - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Amber M.
noviembre 2, 2016
Worst shampoo I've ever tried
PUBLICADO POR:
Amber M.
noviembre 2, 2016
I've never purchased their shampoo before so I thought I'd give it a try... Worst decision. I have to use 30 pumps of it just to get my whole head covered and lathered. Even after that it doesn't feel clean. I will never be ordering this product again. Very poor quality.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amber - Because you felt our Heart Lock It didn't provide the experience or quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lola C.
octubre 30, 2016
Dissatisfied
PUBLICADO POR:
Lola C.
octubre 30, 2016
Could not get it to lather. Had to keep applying more and more.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Lola - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Deb K.
octubre 26, 2016
Shampoo
PUBLICADO POR:
Deb K.
octubre 26, 2016
Shampoo does not have a good lather.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Deb - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Joanna M.
octubre 21, 2016
Good shampoo
PUBLICADO POR:
Joanna M.
octubre 21, 2016
It's a nice shampoo but have to use a lot of it just to get a lather. It's not going to last long for £11.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Joanna - Thank you for your feedback. We avoid sulfates in order to keep our shampoo color safe which in turn means it doesn't have a lot of lather. We have credited your account with the amount of the product and will be reaching out to you!
PUBLICADO POR:
Ivette U.
octubre 19, 2016
Is ok
PUBLICADO POR:
Ivette U.
octubre 19, 2016
Is okay but not for my hombre look
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shannon C.
octubre 16, 2016
Shampoo
PUBLICADO POR:
Shannon C.
octubre 16, 2016
The shampoo did not have much lather and I seemed to have had to use more shampoo. I've only used the shampoo twice so I will continue to use the bottle.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Shannon - Thank you for giving us your feedback. We are sorry you are not enjoying the Heart Lock It shampoo so we have added a credit to your account and will be reaching out to you shortly!
PUBLICADO POR:
Heather R.
octubre 10, 2016
Does not do well in thick hair
PUBLICADO POR:
Heather R.
octubre 10, 2016
The pump will not open (had no trouble with the conditioner bottle!). I can not get this product to spread through my hair. I used to wash my hair every other day and now I have to go back to washing it everyday - one day I wash the top, the next I wash around my neck.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Heather - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Ruth Ann N.
octubre 9, 2016
Not my favorite shampoo
PUBLICADO POR:
Ruth Ann N.
octubre 9, 2016
It doesn't seem to matter how much I use, my hair still doesn't feel like it's clean.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Ruth Ann - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Cynthia G.
octubre 7, 2016
Dry
PUBLICADO POR:
Cynthia G.
octubre 7, 2016
The shampoo was okay but it left my hair dry.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Cynthia- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Sonia I. C.
octubre 5, 2016
Preety bottle but not so nice shampoo
PUBLICADO POR:
Sonia I. C.
octubre 5, 2016
Instead of using a dime or quarter size amount, I have to use waaaaaaay more than I use to just to make sure is making enough foam and just to end with my hair dull, and hard.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sonia - We're sorry to hear that you were disappointed by your experience with our Hear Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Tammy L.
septiembre 28, 2016
color safe shampoo
PUBLICADO POR:
Tammy L.
septiembre 28, 2016
I really didn't much care for yje shampoo. It kept my hair feeling super dry during and after washing each time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tammy - We're sorry to hear that your results felt dry. We have gone ahead and issued a store credit for the amount of your purchase to your eSalon account, per our Satisfaction Guarantee. We value your happiness, and look forward to delivering the right results for you!
PUBLICADO POR:
Jill S.
septiembre 26, 2016
Left my hair greasy.
PUBLICADO POR:
Jill S.
septiembre 26, 2016
I really didn't care for this.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jill - We’re sorry that you were unsatisfied with our Heart Lock It Shampoo and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Jennifer C.
septiembre 24, 2016
Shampoo
PUBLICADO POR:
Jennifer C.
septiembre 24, 2016
Not crazy about this shampoo. Takes alot to feel like I even have any in my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jennifer - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Barbara F.
septiembre 24, 2016
disappointed
PUBLICADO POR:
Barbara F.
septiembre 24, 2016
I could not get the coloring formula to wash out of my hair even after 3 washings.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Barbara- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Karen B.
septiembre 20, 2016
Changing color
PUBLICADO POR:
Karen B.
septiembre 20, 2016
I had asked for help doing a reverse ombre and got no response. The color was to much copper and I can not find how to request to change it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Karen - Thank you for your feedback! I can see we emailed you back letting you know that we currently do not offer any sort or highlighting or ombre kit unfortunately. I also went ahead and added a complimentary color credit to your account if you'd like us to reformulate and correct this color.
PUBLICADO POR:
Brenda B.
septiembre 19, 2016
Didn't work well for me
PUBLICADO POR:
Brenda B.
septiembre 19, 2016
I believe I may have been allergic to these products. My head started itching horribly and my scalp became dry and flaky.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback. We apologize that you may have experienced an allergic reaction to the Heart Lock It. On behalf of the eSalon family, we wish you a restful recovery!
PUBLICADO POR:
Kelly P.
septiembre 18, 2016
Pump is horrible; hair doesn't feel clean.
PUBLICADO POR:
Kelly P.
septiembre 18, 2016
I have shoulder length hair, and it takes about 15 pumps to get an adequate amount of shampoo. Maybe that was just THIS pump, but I don't want to try it again. It doesn't clean very well and seems to build up. My hair did not feel clean with this product. The conditioner is great, though.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Kelly - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Cynthia C.
septiembre 16, 2016
Not impressed
PUBLICADO POR:
Cynthia C.
septiembre 16, 2016
I didn't like how this product made my hair feel. The bottleseats are very small too.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our Heart Lock It did not provide the feelin you expected. Per our records we see that we have credited your account in the amount of your purchase. We hope you find your perfect match soon!
PUBLICADO POR:
Nancy F.
septiembre 14, 2016
Not Crazy about the Shampoo
PUBLICADO POR:
Nancy F.
septiembre 14, 2016
The shampoo doesn't lather much (maybe that's what makes it safe for color-treated hair?) and my hair never really feels clean.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nancy - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori K.
septiembre 11, 2016
where'd the foam go?
PUBLICADO POR:
Lori K.
septiembre 11, 2016
I guess i'm used to a shampoo foaming up - I seem to use too much product trying to get the result of my regular shampoo -
doesn't seem to get as clean as I'd like
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lori - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Tammy P.
septiembre 8, 2016
Color Safe Shampoo
PUBLICADO POR:
Tammy P.
septiembre 8, 2016
The shampoo is very heavy and leaves my hair clumpy, stiff, and sticky. I am not sure if maybe I am using too much in one use.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tammy - We're truly sorry that our Heart Lock It did not provide the feeling you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Tashaune B.
septiembre 7, 2016
Heart lock it shampoo review
PUBLICADO POR:
Tashaune B.
septiembre 7, 2016
I didn't really like the shampoo it made my hair feel extremely dry and dull. It did lather very well, but I probably would never use it again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tashaune - We’re sorry that you were unsatisfied with our Heart Lock It Shampoo and that it left your hair feeling dry and dull. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Joan L.
septiembre 6, 2016
Pump problems
PUBLICADO POR:
Joan L.
septiembre 6, 2016
Bad pump design
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Kim G.
agosto 28, 2016
Made my hair dry
PUBLICADO POR:
Kim G.
agosto 28, 2016
Not happy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kim - We're truly sorry that our Heart Lock It did not provide the aspect you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Aubrey S.
agosto 26, 2016
Skipping the Shampoo/Cond
PUBLICADO POR:
Aubrey S.
agosto 26, 2016
Takes too much product to get my thick hair clean. I'll have polished off the bottles in a week (too much $$).
Also could not get the pump to unlock on the shampoo. Now I'm just pouring it on my head. Wouldn't be surprised if the bottles are made in another country. The trick to a successful international supply chain is lots of oversight/quality control. I'm sure the weird arrows pointing at each other is an inside joke (twist cap in which direction to open?)
Anyways, there are other products I like. Bought a leave-in and heat styling spray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Aubrey - Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoos to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Marie W.
agosto 24, 2016
It's ok
PUBLICADO POR:
Marie W.
agosto 24, 2016
This is good but doesn't seem to hold my colour any longer than normal colour shampoos
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Marie - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer L.
agosto 19, 2016
Too drying
PUBLICADO POR:
Jennifer L.
agosto 19, 2016
While it may protect your color, it has practically no moisturizing element to it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jennifer - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Monika H.
agosto 17, 2016
Dries Hair out
PUBLICADO POR:
Monika H.
agosto 17, 2016
I am very disapointed with this Product. It dries my hair out and it feels like straw 😞
I won't be purchasing this product again
8 de 8 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Monika - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Renee N.
agosto 17, 2016
So-So
PUBLICADO POR:
Renee N.
agosto 17, 2016
Not really a big fan of this product. Pump didn't work well and it felt like I had to use a lot to get my hair clean.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Renee - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Christine D.
agosto 16, 2016
More lather needed.
PUBLICADO POR:
Christine D.
agosto 16, 2016
This shampoo comes out of the bottle in a small stream and I wish it would lather more. It does a good job otherwise.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Chris - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marsha K.
agosto 16, 2016
Needs something!
PUBLICADO POR:
Marsha K.
agosto 16, 2016
Doesn't later. Leaves my hair feeling stripped.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Marsha - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Marie T.
agosto 13, 2016
No impressed
PUBLICADO POR:
Marie T.
agosto 13, 2016
I dont care for this product. my color is fading fast
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Marie - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
sharon c
agosto 12, 2016
very drying
PUBLICADO POR:
sharon c
agosto 12, 2016
it made my hair coarse and dry, needed lots of conditioning afterwards maybe thats why its like that
6 de 6 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sharon - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Renee V.
agosto 11, 2016
not my favorite..
PUBLICADO POR:
Renee V.
agosto 11, 2016
Takes about 7 to 8 pumps to get a good lather.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Renee - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
gabrielle C.
agosto 9, 2016
Makes my hair dry
PUBLICADO POR:
gabrielle C.
agosto 9, 2016
Does nothing but make my hair.dry
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Gabrielle - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tanuja G.
agosto 9, 2016
Does not lather up
PUBLICADO POR:
Tanuja G.
agosto 9, 2016
I've been using this shampoo however I noticed that I had to apply twice just to get it to lather up. This means I've had to use quite alot.
Whereas with other shampoos I'd only require a small amount and it would do the job. My hair is just shoulder length.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tanjua - Because you felt our Heart Lock It didn't provide the quality or lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Keira W.
agosto 4, 2016
Ok for short term
PUBLICADO POR:
Keira W.
agosto 4, 2016
Like most shampoos in my hair these days, my hair feels hard like hay. Smell ok, just takes a lot to lather up. Ok for first wash after color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Keira - Thank you for your feedback. We apologize for the disappointing experience you had with Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimberly H.
agosto 3, 2016
No lather
PUBLICADO POR:
Kimberly H.
agosto 3, 2016
When I use this my hair doesn't feel clean.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kimberly - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Kristina B.
agosto 2, 2016
Pump doesnt work!
PUBLICADO POR:
Kristina B.
agosto 2, 2016
This shampoo is pretty good, but so annoyed that the pump doesn't work! I have to unscrew the top and pour it out every time i use it and have ended up wasting a lot and getting it everywhere.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kristina - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
PUBLICADO POR:
Amy G.
agosto 1, 2016
Smells Great
PUBLICADO POR:
Amy G.
agosto 1, 2016
I love the smell! I just dont feel like it washes out the products when I shower!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amy - Because you felt our Heart Lock It Shampoo didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Sherrie M.
agosto 1, 2016
Don't care for
PUBLICADO POR:
Sherrie M.
agosto 1, 2016
My scalp broke out. Hair didn't feel clean. Takes to much product for one shampoo and costs to much.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sherrie - We're sorry to hear that you were disappointed by your experience with our Heart Lock it Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
mandie N.
julio 29, 2016
Not impressed
PUBLICADO POR:
mandie N.
julio 29, 2016
Didn't make any difference to my hair
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Mandie - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Nicole P
julio 28, 2016
Shampoo
PUBLICADO POR:
Nicole P
julio 28, 2016
I really enjoyed this shampoo and the way it smelled, I just think its way to small for the price.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nicole - Thank you for your honest feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tammy T.
julio 22, 2016
Color stay good, shampoo not so much
PUBLICADO POR:
Tammy T.
julio 22, 2016
I have shoulder length hair and it takes 6 or 7 pumps to get enough shampoo to make any lather. It looks great out of the bottle but when I wash my hair it turns into nothing.
15 de 15 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tammy - We're truly sorry that our Heart Lock It did not provide the quality you expected. We've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Lori M.
julio 22, 2016
Just like the packages
PUBLICADO POR:
Lori M.
julio 22, 2016
This is just like the packaged shampoo. I'm not as happy with the shampoo as I am with the conditioner. I don't care for the way it feels. My hair feels very dry afterwards, you definitely will need the conditioner!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lori - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
nan W.
julio 21, 2016
Awful shampoo.
PUBLICADO POR:
nan W.
julio 21, 2016
When I buy the color kit, the shampoo is great. I thought this would be the same shampoo. It is not!! It is possibly the worst shampoo I have ever bought! This shampoo does not lather at all - not even before I put it in my hair. It does not even lather a tiny bit! I will never buy this shampoo again. I tried to give it no stars at all but it would not let me.
15 de 16 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nan - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Samantha S.
julio 14, 2016
Sorry but no
PUBLICADO POR:
Samantha S.
julio 14, 2016
I tried this many times and while it did not make my hair color fade it did make my hair a greasy mess
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Samantha - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
vera H.
julio 14, 2016
difference?
PUBLICADO POR:
vera H.
julio 14, 2016
takes so much for my hair and really don't see any difference from what I normally use
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Vera - Because you felt our Heart Lock It didn't provide the quality you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Anne O.
julio 13, 2016
does not lather up
PUBLICADO POR:
Anne O.
julio 13, 2016
This shampoo does not lather up very well at all but it does make your hair clean
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Anne - We’re sorry that you were unsatisfied with our Heart Lock It didn't achieve that clean feeling you were expecting. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Leah S.
julio 11, 2016
Watered down
PUBLICADO POR:
Leah S.
julio 11, 2016
I have to use ten pumps at least two times before my hair is clean. This bottle isn't very big either. It's smaller than the typical size shampoo. The samples that come with the hair dye aren't watered down which made me love it until I bought the real thing. Don't waste your money. This only happens with the shampoo.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Leah - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
janice A.
julio 11, 2016
Lovely shampoo
PUBLICADO POR:
janice A.
julio 11, 2016
Love this shampoo just does not lather very well slightly disappointed x
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Janice - Because you felt our Heart Lock It didn't provide the lather you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Melinda J.
julio 9, 2016
It's more than ok...
PUBLICADO POR:
Melinda J.
julio 9, 2016
I do love this shampoo, but it takes like 12 pumps to get a good lather, and I only have medium length hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Melinda - Thanks for bringing the issue you’re having with the dispensing quality on our Heart Lock It to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us.
PUBLICADO POR:
elizabeth S.
julio 6, 2016
nOT GREAT
PUBLICADO POR:
elizabeth S.
julio 6, 2016
Will not order again as made my hair all rubbery feeling and it is higher than great shampoos at a beauty store.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Elizabeth - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling rubber like. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Fiona W.
julio 5, 2016
BASIC PRODUCT
PUBLICADO POR:
Fiona W.
julio 5, 2016
Sorry, yet again, overpriced. Same product and results for half the price in leading high street retailers
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Fiona - We're truly sorry that our Heart Lock It did not provide the aspect you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Kristen M.
junio 29, 2016
Greasy hair
PUBLICADO POR:
Kristen M.
junio 29, 2016
Really disliked this product. Left my hair feeling so greasy all day long. Didn't even feel like shampoo when I put it on, doesn't foam up at all either.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kristen - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Charlotte Easter E.
junio 28, 2016
I like the Shampoo
PUBLICADO POR:
Charlotte Easter E.
junio 28, 2016
I have used this shampoo for a while now, and I continue to like it. However, this is the second bottle I have received from the line that has a faulty pump. It does not work. Fortunately, I had not yet thrown away one of my empty bottles, so I exchanged the pumps, but I don't like that I cannot rely on the product arriving in working condition.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Charlotte - We're sorry to hear that you've had some issues with our Heart Lock It pumps. Because of this issue, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Crystal B.
junio 28, 2016
Ok but dried out my hair.
PUBLICADO POR:
Crystal B.
junio 28, 2016
I like it but it seems to dry out my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Crystal - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
