The shampoo is the same as any color protecting shampoo. I didn't feel like it was cleansing my hair. The pump broke and they wouldn't send me a replacement pump. I was very disappointed.
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Razzy D.
Respuesta de nuestros expertos
Renee - Because you didn't have the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Tanya L.
junio 27, 2016
Not as expected
PUBLICADO POR:
Tanya L.
junio 27, 2016
The bottle is really small and it takes lot of shampoo to create foam and no matter what, I have to wash 2 times. I do not recommend this product at all :(
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Razzy D.
Respuesta de nuestros expertos
Tanya - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Marnita E.
junio 22, 2016
Not for coarse hair.
PUBLICADO POR:
Marnita E.
junio 22, 2016
My hair is very coarse. This product doesn't soften my hair or anything. It does nothing but clean it!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Marnita - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product and hope you love your new products!
PUBLICADO POR:
Ashley C.
junio 22, 2016
Light shampoo but lightly cleaned
PUBLICADO POR:
Ashley C.
junio 22, 2016
This shampoo cleaned my hair so well the first time I was blown away! But the subsequent uses left my hair feeling greasy just hours after showing.
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Razzy D.
Respuesta de nuestros expertos
Ashley - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Debra B.
junio 17, 2016
Heart Lock it Shampoo
PUBLICADO POR:
Debra B.
junio 17, 2016
I was sooo excited to finally order this Shampoo, because I absolutely LOVE the packets I receive in my hair coloring kit. So, imagine my disappointment, upon using this "bottle" of shampoo. The 1st thing-- it was difficult to open the pump, then once "someone else" started the pump, I thought great! Now, onto the fabulously lather I experienced using after coloring my hair. NOT!. So, I thought OK -- I'll use 2 squirts instead of one..Nothing - no lather, etc. So, I'm really disappointed w/ this product and was sooo excited to finally break down a buy a more expensive shampoo made by eSalon to go w/ my coloring kit... IDK. Maybe it was just the bottle I received, but .... Please help. . I'll give it 2 stars... just because... But I'd like to give the 5 stars that I know it deserves.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Debra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Dedee T.
junio 9, 2016
Worst shampoo
PUBLICADO POR:
Dedee T.
junio 9, 2016
I dislike this shampoo. It feels as if I haven't washed my hair. It doesn't have a good smell. I will not be ordering anymore. Worst shampoo ever!
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Razzy D.
Respuesta de nuestros expertos
Dedee - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Julie I.
junio 8, 2016
Shampoo
PUBLICADO POR:
Julie I.
junio 8, 2016
The more I used the product the more my hair and scalp became dry, up on reading the ingredients I noticed the shampoo contains SLS. SLS can be an irritant in some people me being one of them the reason I dont use any product that contains theses Sulphate products.
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Razzy D.
Respuesta de nuestros expertos
Julie - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Often when people see Sodium Lauryl Sulfoacetate (SLSA) on their shampoo label they cringe and think this means Sulfate. Unlike, Sodium Lauryl Sulfate (SLS), SLSA is completely safe for most skin types. It removes oils and bacteria without irritating the skin. What throws people off when they look at these two ingredients is the first two words being identical, and from there it’s assumed that they must be very similar. We are happy to report that Heart Lock It is Sulfate Free!
PUBLICADO POR:
anne D.
junio 7, 2016
Curly fine hair
PUBLICADO POR:
anne D.
junio 7, 2016
Leaves my hair flat with no body.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Anne - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product.
PUBLICADO POR:
Tracey S.
junio 5, 2016
Just ok
PUBLICADO POR:
Tracey S.
junio 5, 2016
Hard to get a lather. Leaves my hair soft but gives my scalp itch issues (I am sensitive) think I would prefer a curly hair shampoo in future. Not sure I'll buy again
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Razzy D.
Respuesta de nuestros expertos
Tracey - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Anita C.
junio 4, 2016
Not my favorite.
PUBLICADO POR:
Anita C.
junio 4, 2016
I just don't like how this makes my hair feel 'ratty' and tangly after using. I have no other words.
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Razzy D.
Respuesta de nuestros expertos
Anita - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Pam C.
mayo 31, 2016
Color Safe Shampoo
PUBLICADO POR:
Pam C.
mayo 31, 2016
Not particularly fond of product. Am using another brand instead.
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Razzy D.
Respuesta de nuestros expertos
Pam - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Kimberly L.
mayo 26, 2016
Greasy feeling
PUBLICADO POR:
Kimberly L.
mayo 26, 2016
Left hair feeling very greasy, won't buy again
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Razzy D.
Respuesta de nuestros expertos
Kimberly - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Maria
mayo 18, 2016
Smells nice but..
PUBLICADO POR:
Maria
mayo 18, 2016
Smells lovely but no foaming action at all so had to use the tinted love more often to have that clean feeling in my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Maria - We're sorry that our Heart Lock It did not meet your expectations. Upon reviewing your profile, we see that you were able to speak with a representative and we have credited your account in the amount of your purchases. Again, we are sorry that you were unhappy with this product and hope you love your new products!
PUBLICADO POR:
.
mayo 17, 2016
Good shampoo
PUBLICADO POR:
.
mayo 17, 2016
I really loved this when I first started using it but after about 6 months it now dries my hair out a bit; I think I may need to change my next bottle of shampoo then come back to it.
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Razzy D.
Respuesta de nuestros expertos
Melissa - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Rita S.
mayo 14, 2016
Meh
PUBLICADO POR:
Rita S.
mayo 14, 2016
It's ok but nothing special. Would not purchase again because there is not enough product to justify price in my opinion.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Rita - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
lynn S.
mayo 13, 2016
Meh..
PUBLICADO POR:
lynn S.
mayo 13, 2016
I have super thick and long hair and seem to need too much shampoo and bottle is kinda small I would have to buy shampoo every two weeks..
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lynn - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
joy S.
mayo 13, 2016
Where is the foam
PUBLICADO POR:
joy S.
mayo 13, 2016
I am not a great fan of this product because it does not foam well.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Joy - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anne G.
mayo 13, 2016
Requires too much product
PUBLICADO POR:
Anne G.
mayo 13, 2016
I'm finding that I have to use a lot of this product to get my hair clean. Also, I'm not sure it's as gentle as I'd like it to be for a color safe product. After washing it feels a bit stripped before applying conditioner.
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Razzy D.
Respuesta de nuestros expertos
Anne - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you were able to talk with a representative and have credited your account. We are excited for you to find your perfect match!
PUBLICADO POR:
Bethanny B.
mayo 13, 2016
Not sure about this shampoo.
PUBLICADO POR:
Bethanny B.
mayo 13, 2016
It doesn't suds up very easily but maybe that's the way it's supposed to work??? I usually have to use at least 10 or more pumps but I do have very thick long hair. I find its quite pricey compared to other good products I've used and it's not a large bottle, in fact its smaller than most shampoo bottles. I do love the pump feature though.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Bethanny - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kelly C.
mayo 12, 2016
Average
PUBLICADO POR:
Kelly C.
mayo 12, 2016
It feels like you either have to use a lot or wash your hair twice. It feels great after you finally fell like its washed. Bit for the price and how much you have to use, I don't feel its worth it.
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Razzy D.
Respuesta de nuestros expertos
Kelly - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lesley K.
mayo 12, 2016
No soap
PUBLICADO POR:
Lesley K.
mayo 12, 2016
I found that this shampoo is not very soapy, I have to put 2 lots on to get a lather from it, therefore it works out very expensive.
I won't be buying this again.
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Razzy D.
Respuesta de nuestros expertos
Lesley - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
sara M.
mayo 11, 2016
Did not do the trick
PUBLICADO POR:
sara M.
mayo 11, 2016
I used this on my color treated hair and it made my hair really dry and hard. Would not recommend for long beautiful locks.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sara - We're truly sorry that our Heart Lock It did not provide the moisture you expected. Upon reviewing your profile, who was able to successfully help you. We are excited for you found your perfect match!
PUBLICADO POR:
Matsuoka L.
mayo 9, 2016
Not a fan
PUBLICADO POR:
Matsuoka L.
mayo 9, 2016
The shampoo is a little heavy and I can't use it too often otherwise my hair becomes straw like and heavy.
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Razzy D.
Respuesta de nuestros expertos
Matsuoka - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Jennifer K.
mayo 7, 2016
DOes not help retain the color. My grays reappeared full strength after two week
PUBLICADO POR:
Jennifer K.
mayo 7, 2016
Does not help
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jennifer - We're truly sorry that our Heart Lock It did not provide the color retention you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
.
mayo 3, 2016
Shampoo
PUBLICADO POR:
.
mayo 3, 2016
Sorry but makes my hair slimy. Is there an alternative? Perhaps one with Volume?
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Anne- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
PUBLICADO POR:
Pat J.
abril 26, 2016
Best shampoo for color treated hair
PUBLICADO POR:
Pat J.
abril 26, 2016
It makes my hair feel dry, I don't really care for it.
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Razzy D.
Respuesta de nuestros expertos
Pat - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Deb T.
abril 23, 2016
Its not as good as the little packets I receive with my color as it does not sud
PUBLICADO POR:
Deb T.
abril 23, 2016
After the 1st use or so the product produces little to no suds.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Deb - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Hannah B.
abril 21, 2016
Color Safe
PUBLICADO POR:
Hannah B.
abril 21, 2016
This shampoo is color safe and does smell amazing. I found, however, that it left my hair greasy. Doesn't lather up like some of the other ones I have tried.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Hannah - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Judi B.
abril 19, 2016
Color Safe Shampoo Disappoints
PUBLICADO POR:
Judi B.
abril 19, 2016
Upon arrival, I was initially disappointed with the amount of product I received for the price. I dismissed my thoughts, reminding myself that good things come in small packages. Once I tried the shampoo, I discovered it didn't lather well. I had to rinse and shampoo again. This time with a few extra pumps of the product.
I'll pass on this product and use other professional shampoos that smell nice, lather well, lock in color AND are more cost effective.
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Razzy D.
Respuesta de nuestros expertos
Judi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Pamela W.
abril 18, 2016
Shampoo
PUBLICADO POR:
Pamela W.
abril 18, 2016
Don't like the shampoo as much as my hair color the shampoo leaves my hair oily.
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Razzy D.
Respuesta de nuestros expertos
Pamela - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Angie S.
abril 15, 2016
Little lather
PUBLICADO POR:
Angie S.
abril 15, 2016
This shampoo doesn't lather well so it's difficult to tell whether it is spreading through my hair. As a result I feel I have to use a lot of it. Also my hair feels course after using it.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Angie - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling coarse. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Brandi B.
abril 15, 2016
Does not lather
PUBLICADO POR:
Brandi B.
abril 15, 2016
You've got to use tons to get suds- not a fan.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Brandi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Monica M.
abril 13, 2016
Expensive
PUBLICADO POR:
Monica M.
abril 13, 2016
Pricey for the amount you receive and it makes my hair feel like straw
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Monica - We’re sorry that our Heart Lock It and that it left your hair feeling straw-like. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to getting your hair match perfect!
PUBLICADO POR:
Amanda S.
abril 6, 2016
Doesn't lather well
PUBLICADO POR:
Amanda S.
abril 6, 2016
I have to pump a whole lot for it to lather. I have thick hair so this didn't impress me. Not a fan of the shampoo and conditioner
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Amanda - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Shirley Y.
abril 6, 2016
Not of me
PUBLICADO POR:
Shirley Y.
abril 6, 2016
This shampoo wasn't for me. It made my hair greasing and didn't hold styling but I gave it to my daughter and she loves it. Her hair is dry
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Shirley - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
BONNIE B.
abril 5, 2016
not happy
PUBLICADO POR:
BONNIE B.
abril 5, 2016
does not lather well very disappointed
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Bonnie - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
LINDA L.
abril 5, 2016
I didn't really care for this - never ordered again.
PUBLICADO POR:
LINDA L.
abril 5, 2016
I didn't really care for this shampoo and I never ordered it again. My scalp got very itchy after washing...went back to my natural shampoos.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
Mary N.
abril 4, 2016
Seemed ok.
PUBLICADO POR:
Mary N.
abril 4, 2016
This seemed ok. This could be the cause of some of the tangles, but I assume it's from the conditioner.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Mary - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Emily J.
abril 3, 2016
Lousy shampoo
PUBLICADO POR:
Emily J.
abril 3, 2016
I'm not sure if it just isn't right for my hair, but it CANNOT get it clean. Initially I thought my hair just needed to adjust but even after a few weeks of use, my hair is heavy and greasy feeling. Today I used nearly 1/4 cup of shampoo and FINALLY feel like my hair got a little bit cleaner. Definitely won't be purchasing this again!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Emily - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling heavy and greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Elizabeth G.
abril 2, 2016
Leaves residue
PUBLICADO POR:
Elizabeth G.
abril 2, 2016
This product simply doesn't cleanse hair properly. I would not recommend.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Elizabeth - We apologize that you felt your hair was not cleansed thoroughly with our Color Safe Shampoo. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Marcy B.
abril 1, 2016
shampoo
PUBLICADO POR:
Marcy B.
abril 1, 2016
I find the shampoo does not lather enough. I end up using more than necessary
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Marcy - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Linda B.
marzo 30, 2016
Doesn't suds well
PUBLICADO POR:
Linda B.
marzo 30, 2016
I don't really use this product anymore as it doesn't suds up very much.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Linda - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Candy V.
marzo 29, 2016
It's okay
PUBLICADO POR:
Candy V.
marzo 29, 2016
I cannot use this as it burned my sensitive scalp.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Candy - We're truly sorry to hear that you've experienced an allergic reaction that could have been caused by our Color Safe Shampoo. Since you’ve experienced a reaction, a representative has refunded you for this product and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
PUBLICADO POR:
Kimberly S.
marzo 23, 2016
shampoo
PUBLICADO POR:
Kimberly S.
marzo 23, 2016
Disappointed in the shampoo. Love all your other products tho!!
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
We're sorry to hear that you were disappointed with our Heart Lock It Color Safe Shampoo. Per our Satisfaction Guarantee, we have added product credit to your account. One of our representatives has reached out to you to discuss how to redeem this credit. We hope that we can send you a replacement product that is better suited for your hair care needs.
PUBLICADO POR:
Em B
marzo 16, 2016
Lots of shampoo to get love
PUBLICADO POR:
Em B
marzo 16, 2016
I have long hair. I wash it 3x a week. I need to pump tons of this shampoo to clean my hair. Trying a different one next match up
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Em - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account to go towards your new Match Up!
PUBLICADO POR:
Linda C.
marzo 16, 2016
Not crazy about the shampoo
PUBLICADO POR:
Linda C.
marzo 16, 2016
The shampoo does not seem to spread well - seems like I need lots of it. The shampoo that comes with the colour kit feels way better.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Linda - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Kelly K.
marzo 15, 2016
took too much to get hair clean
PUBLICADO POR:
Kelly K.
marzo 15, 2016
took 1/2 bottle to get hair covered and clean. could be much better
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - Because you felt our Heart Lock It didn't provide the coverage and clean you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Pam G.
marzo 14, 2016
It's just ok.
PUBLICADO POR:
Pam G.
marzo 14, 2016
I don't like the bottle. It doesn't come out easy. Seems like I have to use so much shampoo to feel like my hair is getting clean.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Pam - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Debra M.
marzo 14, 2016
Not my favorite
PUBLICADO POR:
Debra M.
marzo 14, 2016
I really don't like the shampoo, feels gritty on my hair. The pump is awful and only a dime size comes out.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Debra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Lisa R.
marzo 13, 2016
meh
PUBLICADO POR:
Lisa R.
marzo 13, 2016
Makes my hair very dry
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lisa- Thank you for sharing your feedback with us, We apologize that the Heart Lock It Color Safe Shampoo made your hair feel drier than normal. We suggest to check out our new shampoo and conditioners as well to see if there is a better product to suit your hair care needs
PUBLICADO POR:
Heather G.
marzo 13, 2016
Shampoo
PUBLICADO POR:
Heather G.
marzo 13, 2016
I found this quite difficult to get a decent amount of shampoo out.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Heather - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela E.
marzo 12, 2016
No lather?
PUBLICADO POR:
Pamela E.
marzo 12, 2016
I couldn't get this product to lather up even using handfuls which is strange because the sachets included with my hair colour lathered up fine?
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Pamela - We're sorry to hear that you were disappointed by the results of this product. Our Color Safe Shampoo is a low-lather shampoo designed to gently wash color treated hair. While our product may not lather as much as your used to, it is formulated to still clean your hair while preserving your color.
PUBLICADO POR:
Jodi K.
marzo 12, 2016
It was okay
PUBLICADO POR:
Jodi K.
marzo 12, 2016
I didn't see much difference whether I used this color shampoo or not or as far as my color goes. It definitely cleaned my hair, but I don't care for how it feels while I am using it. My hair felt straw-like while using.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jodi - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
PUBLICADO POR:
eileen G.
marzo 12, 2016
Meh
PUBLICADO POR:
eileen G.
marzo 12, 2016
does a good job of holding the color but most times my hair still feels like it hasn't been washed out - very hard to get my hair "squeaky" and it doesn't foam up enough.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Eileen - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
PUBLICADO POR:
Donna D.
marzo 11, 2016
shampoo
PUBLICADO POR:
Donna D.
marzo 11, 2016
did not like it made my hair feel greasy/oily
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Donna - We're sorry to hear that our Heart Lock It caused your hair to feel greasy and oily. Per our Satisfaction Guarantee, one of our representatives has issued credit to your account for another product, and reached out to you with more details.
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